about:blank Reviews 279

As I said before tge clothes are made with great quality,Sara and the team customer service was wonderful but About-Blank needs to do something about the cost to return a item I was charged $144,68 to return a purchase from the US which is ridiculous that has been the 2nd time I had to pay a lot to return a item I'm afraid to order something else because of the return fees

Green long sleeve polo:
I was really excited to receive the polo since it was for a Christmas gift and I have to say I’m really disappointed with it. Upon closer inspection, I discovered that critical details about the item were omitted from your website, I found out it’s made in China—something you didn’t disclose—and the so-called “wood blend” is actually 70% acrylic-also nowhere to be found in your product description.
Very poor quality customer service on top of that !
Now I will have to pay $80 for the return.
Do not order if you live in the USA !!!

Amazing customer service from Sara. Thank you!

Been following the brand over the past year and a half. All their products are very consistent in terms of quality, diversity, and style! And unlike many higher end brands, they have an amazing customer service team that responds very quickly to answer any questions. Will continue to support about blank for the foreseeable future!

Service and reliability superb. Ordered a great backpack on Sunday 22 December 24. It arrived as promised on 24 December 24. Excellent communications . Excellent customer care . Highly recommended.

I emailed them literally seconds after purchasing from the site to cancel the order and they ignored my email until the day the delivery was shipped only to respond that I can’t cancel the order because it had been shipped. Then I had shipping issues where I asked them to change the address and they couldn’t do anything regarding that either. Just be mindful that emailing them for support or customer service is pretty much useless

Beware if you have to return an item if you live in the USA it cost me $92 to return one of my purchases which in my opinion is ridiculous

Their customer service team is honestly one of the best. I mistakenly selected and ordered the wrong size and I was panicking as you can imagine (black Friday sales will do that to you). The team responded to my query so quickly and managed to fix the error before shipping without any fuss.
Oh and the clothes are amazing!!😊

5star for the customer support team for dealing with my case. The response time is really quick. Hopefully everything gets sorted soon

Been shopping here for a while and recently had an issue with a delivery. Sara was fantastic at resolving the issue and provided a great solution and experience. I felt heard and understood.

Had a slight issue with some trousers, so I reached out to the CS team. Sara got back fast, owned it, and sorted me out with options that worked perfectly. Super smooth, no fuss, just great service. Big thanks to Sara and the about:blank team - service as good as the clothes!

Do not purchase if you live in the US.They do not have any warnings on their website relating to the high cost of returns. It cost $80 to return a package from the US compared to the £4 for UK customers. I already overpaid for a pair of pants for $180 and had to take an $80 loss because it didn’t fit.

At least put up a warning sign for US customers, since you promote your brand over here.

I don’t want to ever see this brand near me.

Update: Customer service rectified the issue. I was refunded the $80 and given a discount code.

Great customer support, very responsive and helpful. As well as having the best garments 👌🏽🔥

I’ve been shopping with about:blank for a while, and I can confidently say they’re one of the best clothing brands out there. Their pieces are modern, high-quality, and crafted with impeccable attention to detail. Every item I’ve purchased has become a staple in my wardrobe, blending effortlessly with other pieces and standing the test of time in both style and durability.

But what really sets about:blank apart is their customer service. They’re responsive, attentive, and go above and beyond to ensure customer satisfaction. Recently, I had an issue with a wrong address, and their team was incredibly understanding and helpful, making the address change process seamless and stress-free. They truly care about their customers and consistently provide a personalized shopping experience that’s rare to find these days.

If you’re looking for timeless clothing with a unique twist and exceptional service, about:blank is the brand to try. Highly recommended!

Quality of clothing is unmatched, simply brilliant.

Customer service support is responsive and attentive.

If you don’t know about:blank, get to know.

I love the brand. I have made a couple of purchases in about:blank and I am very satisfied with its gears. I have had also a very good experience with about:blank team when dealing with its customer service.

Super brand, super product, super quality, super costumer service.

I have been a regular customer of About:Blank for over a year now, never had an issue until my most recent purchase of a hoodie. After I encountered an issue with the hoodie I emailed the customer service team. The woman I spoke to was absolutely lovely and handled the situation excellently, and I was given a new hoodie as a gesture of a good will which was sent by next day delivery! Couldn’t ask for better customer service and quality of the items I have purchased are second to none. Definitely recommend investing in About:Blank!

I ordered 4 times (4 separate orders) for the last 4 months and none of them were delivered. I tried to deal with it with Sara and Milie from customer service. I had a lot of questions through the email and they answered like 30% of them. Anyway the sent orders same way everytime and every time the shippment didnt even left the UK. Im from czech republic and asked them if they are able to send it with different shipping company. Apparently they cant. Soo frustrating to shop on this website. Its not probably scam but the worst customer service easily.