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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the high quality and beautiful designs of the watches. Many people appreciate the outstanding customer service, noting the team's responsiveness, helpfulness, and dedication to ensuring customer satisfaction. Reviewers frequently mention the overall positive service experience, from initial inquiries to after-sales support. However, some customers were dissatisfied with product quality issues, such as watches arriving non-functional or developing problems shortly after purchase. A few people also noted concerns with the quality of watch straps, describing them as thin, fraying, or having visible glue residue. Additionally, some reviewers experienced difficulties with the return process and felt that the company's after-sales support was inadequate in those specific instances.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the watches for their... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Quality

Clients share positive opinions on quality, frequently praising the watches' craftsmanship, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the company's high... See more

Staff

Users describe positive interactions with staff, consistently highlighting their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't aware of this brand until a month ago but felt confident enough to make a purchase. And that confidence came primarily due to the excellent products on the website and exemplary communication... See more

Rated 5 out of 5 stars

I've been buying watches from these guys since before COVID and the customer service has always been impeccable. This time I needed a new crown that had detached from one of the watches I own, so I em... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, my girlfriend purchased me a 1960 racing for our anniversary with an extra strap. As I was trying to change between the straps one of the mechanical parts got stuck. I immediately... See more

Company replied

Rated 5 out of 5 stars

I ordered a watch for my son, and even though customs held the package for almost a month, AV86 stayed in touch with me nearly every day. Their patience, reassurance, and genuine effort made all the d... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch shop

Written by the company

AV86 - Timeless design. Built to last. We’re committed to craft vintage-inspired watches with a timeless design, and because we only use the best materials and movements available, they’re built to last a lifetime. By creating the alternative to the watch in the safety box, we have a vision to be relevant today, tomorrow and beyond. A focus to make simple, affordable, yet spectacular timepieces that last a lifetime. For us, vintage is not just a reference of style; it is the journey to becoming it. The journey will take you through eventful moments and memorable days to occasions that change your whole perspective. We hope that one day your watch will make you look back at it all - Tell your own story with our free engraving - Every moment counts, and every watch tells a story. With our complimentary engraving service, your timepiece becomes more than just a way to track hours and minutes; it becomes a personal testament to your journey. Whether it's a date, a name, or a special message, we'll engrave it on the case back, turning your watch into a timeless keepsake. It's our way of helping you mark those eventful moments and memorable days. After all, our mission is not just about creating watches, but about making moments. Let your watch be a reflection of your story, and one day, let it become vintage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and a beautiful watch.

I made a purchase from Mexico and I'm very grateful for the service. The watch looks great. Thank you.

10 March 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Carlos,
Thank you for your kind words! We’re delighted to hear that you love your watch and that your experience from Mexico was smooth.
Enjoy your new timepiece, and we look forward to serving you again!

Rated 5 out of 5 stars

Recently purchased the AV 1960 racing…

Recently purchased the AV 1960 racing and absolutely love it. It's beautifully crafted and catches the eye.

7 March 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Barry,
Thank you so much! We’re thrilled to hear that you’re enjoying your 1960 Racing. It’s wonderful to know the craftsmanship and design are making a great impression.
Wish you the best!

Rated 5 out of 5 stars

AV86 1956 Marine

AV86 has a nice variety of products. I purchased the 1956 Marine Automatic. The watch looks great and feels great. Despite issues with U.S. Customs, I still received it within 5 days. The company is easy to reach, and they respond quickly. Thanks!

2 March 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Clifton,
Thank you for your kind words! We’re so glad to hear that you’re enjoying your 1956 Marine Automatic and that everything arrived smoothly despite the customs issues. It’s always a pleasure to assist our customers, and we appreciate you taking the time to share your experience.
Wish you the best!

Rated 5 out of 5 stars

Watch repair

Watch repair was effortless and at a fair rate.

17 February 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Benedikt,
We’re glad to hear the repair was smooth and fair! Thank you for your kind words - it’s always a pleasure to help!

Rated 5 out of 5 stars

Their service and quality of their…

Their service and quality of their products is second to none.
I have purchased from them5 different times, and I am well pleased with my interaction with this company and their agents. Very happy with the watches I got from them

17 February 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Jaime,
Thank you so much for your continued trust and support! We’re delighted to hear that you’re happy with your watches and your experiences with our team. It’s always a pleasure to help our customers find pieces they truly enjoy.
Wish you the best!

Rated 5 out of 5 stars

A Beautiful Watch and a Good Company

A beautiful watch (1956 Marine Steel/Black Gilt) and great customer service. I ordered the watch late on a Friday (US East Coast time) and didn't figure there would be any action on my order until the following week. Then there was some ridiculous US tariff threats on Saturday. I feared for the worst, but on Sunday morning there was an email from the company CEO assuring no problems and that the order had shipped. Outstanding! And the watch is as great as it looks online. I plan on another purchase soon.

16 January 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Jay,
Thank you for your kind words! We’re glad to hear that your 1956 Marine arrived safely and that our team could give you peace of mind over the weekend. It means a lot to know you’re enjoying your watch, and we can’t wait to welcome you back for your next purchase! See you soon :)

Rated 5 out of 5 stars

Excellent Communication

I sent my watch yo AV86 for a small repair and every step of the process was made clear and simple. Customer service is fast to respond, extremely polite, and consistent with follow-up.

9 February 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Andrea,
Thank you for sharing your experience! We’re glad the repair process was smooth and clear for you. It means a lot that you appreciated our communication and customer service - we always aim to make things as easy as possible for our customers.
Wish you the best!

Rated 5 out of 5 stars

Excellent experience

Excellent and super responsive customer service, both in store as well as online. It is very reassuring knowing you are buying a product from a company run by professionals and watch enthusiasts.

28 January 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Arben,
Thank you for your kind words! We’re thrilled to hear that our team made your experience smooth and reassuring. It means a lot to us that our passion for watches and dedication to service comes through.
Wish you the best!

Rated 5 out of 5 stars

Helped fix my issues.

Originally had some minor issues with the 1960 racing watch, however, AV86 were able to quickly come in contact with me and help me with my issues, even though I was half way across the world. Great customer service, the watch was nice quality and would definitely visit their store again.

28 January 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Jayden,
We’re so glad we could assist you, even from halfway across the world! It’s great to hear that you’re enjoying your 1960 Racing, and we truly appreciate your kind words about our service.
We look forward to welcoming you back anytime!

Rated 5 out of 5 stars

Above and Beyond, in Every Sense…

I had an exceptional experience with About Vintage.

I originally reached out about a minor color discrepancy on my 1960 Racing Chronograph, not expecting much more than guidance or advice. Instead, the team went above and beyond to make it right, far exceeding my expectations.

Their customer service, attention to detail, and product quality truly stand out. I can wholeheartedly recommend About Vintage for both their craftsmanship and the integrity with which they treat their customers.

26 January 2026
Unprompted review
AV86 logo

Reply from AV86

Hi there,
Thank you for sharing your experience! We’re thrilled to hear that our team could turn a small concern into a positive experience. Your recognition of our craftsmanship and service means a lot to us, and we’re so glad you’re enjoying your 1960 Racing Chronograph.
Hope to see you again soon!

Rated 5 out of 5 stars

The 1934 Telechron Watch

The 1934 watch is blend of luxury and vintage, i am really satisfied with it’s balanced proportions, and premium finishing, creates a quiet confidence on my wrist. it’s a piece that honors heritage while delivering everyday luxury sophistication that whispers, not shouts.

22 January 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Khalid,
Thank you so much for your wonderful review! We’re delighted to hear that the 1934 Telechron brings you both luxury and subtle confidence. It means a lot to us that you appreciate the heritage and craftsmanship we aim to honor in every piece.
Enjoy wearing it!

Rated 5 out of 5 stars

Great value

Great company. Cool watches. Very good service, customer service. I had a problem with the buckle, the communication took place between Christmas and New Year, the response was very fast, the problem was solved. Keep it up!!!

27 December 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Edgars,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your watch and that our team could resolve the issue quickly, even during the busy holiday period.
Your support means a lot to us, and we’ll definitely keep up the good work!

Rated 5 out of 5 stars

I recently purchased a vintage diver…

I recently purchased a vintage diver watch from AV86, and I couldn’t be happier. The watch looks absolutely stunning — the vintage design is beautifully executed, with incredible attention to detail and a timeless aesthetic that really stands out on the wrist. It feels unique and thoughtfully crafted, not something you see everywhere.

Beyond the watch itself, the people at AV86 truly make the experience exceptional. They are extremely customer-focused, responsive, and genuinely care about customer satisfaction. From start to finish, the process was smooth and reassuring.

AV86 clearly puts passion into their collections, and it shows in both their products and service. I will definitely be buying more watches from their unique collections in the future and highly recommend them to anyone looking for something distinctive and well made.

19 January 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Murat,

Thank you so much for your thoughtful review!
We’re delighted to hear that you’re enjoying your vintage diver and appreciate the care and attention that went into its design. It means a lot to us that the experience made you feel supported and confident.
Your kind words about our passion and collections truly mean the world, and we can’t wait to welcome you back for your next distinctive AV86 watch!

Rated 5 out of 5 stars

We ordered two engraved watches for…

We ordered two engraved watches for Christmas for our sons. They were lost/ destroyed in transit. We contacted the shipper and AV86. While the information and messaging from the shipper was fragmented at best. AV86 Team answered all our questions and got us our watches with alacrity. We are very happy with the product and the customer service. The best Customer Service for. Product I have ever had. I would not hesitate to order again. Thank you AV86 for making this experience that started out so painfully, turn out to be great! Thank you

23 December 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Kevin,
Thank you so much for sharing your experience!
We’re thrilled that we could turn a challenging situation into a positive one and get your engraved watches to you safely. It means a lot to hear that you’re happy with both the watches and our support. Your kind words and trust truly mean everything to us, and we look forward to welcoming you back to AV86 in the future!

Rated 5 out of 5 stars

Responsive company, fast delivery

AV86 offers amazing customer service, they are very quick to respond to any inquires and address any issues you might have as a customer. Delivery from Denmark to Germany in 3 days.

7 January 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Zoran,
Thank you for your kind words!
We’re delighted to hear that you had a smooth experience with fast delivery and responsive support. Your feedback means a lot to us, and we truly appreciate your trust in AV86!

Rated 5 out of 5 stars

Excellent Experience!

Customer service was extremely attentive, and helped me solve my problems in an incredibly fast manner. Gustav answers emails like text messages, so communication was extremely fast and helpful.

1 January 2026
Unprompted review
AV86 logo

Reply from AV86

Hi Alex,

Thank you for sharing your experience!
We’re thrilled to hear that our team could assist you quickly and make the process smooth. Your kind words mean a lot to us, and we truly appreciate your support!

Rated 5 out of 5 stars

Wonderful watch and customer service

Both the watch and the customer service are remarkable. I wear my av86 moonphase daily, and have had an excellent experience dealing with the responsive customer service team. Highly recommended.

16 December 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Michael,

Thank you so much for your kind words!
We’re delighted to hear that you’re enjoying your Moonphase daily and that our team could provide a positive experience. Your support and recommendation mean a lot to us!

Rated 5 out of 5 stars

Everything is excellent

Everything regarding this brand is outstanding. The quality of the pieces is superb and the icing on the cake is their support team, as they do an excellent job.

14 December 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Alejandro,
Thank you for your wonderful review!
We’re thrilled to hear that you’re enjoying the quality of our watches and that our support team could make your experience even better.
Your kind words mean a lot to us, and we truly appreciate your support!

Rated 5 out of 5 stars

Excellent products and costumer service! Ith was 100% worth the wait.

Everything arrived intact and in perfect condition! I want to congratulate AV86 for their excellent costumer service! I felt supported and confident that my purchase would arrive safe and sound the entire time!

10 December 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Luisanna,
Thank you so much for your kind words!
We’re truly happy to hear that everything arrived in perfect condition and that you felt supported throughout the process. Your patience and trust mean a lot to us, and we’re so glad it was worth the wait.
Thank you for choosing AV86 - we hope to see you again soon!

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