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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the high quality and beautiful designs of the watches. Many people appreciate the outstanding customer service, noting the team's responsiveness, helpfulness, and dedication to ensuring customer satisfaction. Reviewers frequently mention the overall positive service experience, from initial inquiries to after-sales support. However, some customers were dissatisfied with product quality issues, such as watches arriving non-functional or developing problems shortly after purchase. A few people also noted concerns with the quality of watch straps, describing them as thin, fraying, or having visible glue residue. Additionally, some reviewers experienced difficulties with the return process and felt that the company's after-sales support was inadequate in those specific instances.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the watches for their... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Quality

Clients share positive opinions on quality, frequently praising the watches' craftsmanship, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the company's high... See more

Staff

Users describe positive interactions with staff, consistently highlighting their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't aware of this brand until a month ago but felt confident enough to make a purchase. And that confidence came primarily due to the excellent products on the website and exemplary communication... See more

Rated 5 out of 5 stars

I've been buying watches from these guys since before COVID and the customer service has always been impeccable. This time I needed a new crown that had detached from one of the watches I own, so I em... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, my girlfriend purchased me a 1960 racing for our anniversary with an extra strap. As I was trying to change between the straps one of the mechanical parts got stuck. I immediately... See more

Company replied

Rated 5 out of 5 stars

I ordered a watch for my son, and even though customs held the package for almost a month, AV86 stayed in touch with me nearly every day. Their patience, reassurance, and genuine effort made all the d... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch shop

Written by the company

AV86 - Timeless design. Built to last. We’re committed to craft vintage-inspired watches with a timeless design, and because we only use the best materials and movements available, they’re built to last a lifetime. By creating the alternative to the watch in the safety box, we have a vision to be relevant today, tomorrow and beyond. A focus to make simple, affordable, yet spectacular timepieces that last a lifetime. For us, vintage is not just a reference of style; it is the journey to becoming it. The journey will take you through eventful moments and memorable days to occasions that change your whole perspective. We hope that one day your watch will make you look back at it all - Tell your own story with our free engraving - Every moment counts, and every watch tells a story. With our complimentary engraving service, your timepiece becomes more than just a way to track hours and minutes; it becomes a personal testament to your journey. Whether it's a date, a name, or a special message, we'll engrave it on the case back, turning your watch into a timeless keepsake. It's our way of helping you mark those eventful moments and memorable days. After all, our mission is not just about creating watches, but about making moments. Let your watch be a reflection of your story, and one day, let it become vintage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, kept me updated in the process of an repair.

29 June 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Renathe,

Thank you for taking your time to write us a review! We're happy to hear you've had a great experience with our customer service - means a lot!

Rated 5 out of 5 stars

Amazing!

I've already purchased limited edition watches from this brand twice, and I've been very pleased with both the quality of the watches themselves and the customer support. I especially want to highlight the appearance - their dials look very unique and eye-catching, the design truly looks stunning!

In my opinion, the store's support is among the best - quick responses, attention to detail, and a genuine willingness to help with any issue.

An excellent experience overall, and I’ll definitely be keeping an eye on their future products.

26 June 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Vasily,
Thank you so much for your kind words – and for your continued support!
We’re incredibly happy to hear that you’ve had a great experience with both our watches and our customer support. It truly means the world to us.

We put a lot of care into the design of each dial, so it’s amazing to know that you appreciate the details and uniqueness. And knowing that you’ll be keeping an eye on future releases? That’s the biggest compliment we could get.

Thanks again – we’re lucky to have you in the AV86 community!

Rated 1 out of 5 stars

About Vintage / poor quality

i bought an About Vintage 1815 Chronograph. Stopped working after 30 days. After Sale is a nightmare. They try to shift all the possible costs on you and get rid of their responsibilities.
Poor quality.
I do not recommend About Vintage.

14 June 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Laurent,

To be fully transparent: you reached out to us after your watch stopped working, and you explained that you had been swimming while wearing it. The model in question (the 1815 Chronograph) is rated 5 ATM, which means it is water-resistant to splashes and rain - not for swimming or submersion. This is standard across the watch industry and stated clearly in our product details and water resistance guide.

As the damage was caused by use outside of the watch's specified limits, it falls outside of what the warranty covers - which only applies to manufacturing defects. That said, we still offered to help in two ways:

– You were welcome to send in the watch for repair (with full cost overview provided), or
– We offered you a discount on a new watch

We completely understand your frustration - no one wants their watch to stop working - but we do believe our response was fair and in line with both industry standards and clear communication.

Rated 5 out of 5 stars

Excellent quality watch

Excellent quality watch, exactly as expected. I receive a lot of compliments on it and will definitely order here again.

5 June 2025
Unprompted review
AV86 logo

Reply from AV86

Hi there,

Thank you for the nice review! We're so thrilled to hear this - looking forward!
See you soon :)

Rated 5 out of 5 stars

Outstanding and class!

Outstanding and class!

I had looking at this amazing company for a while, savouring their great designs of their watches which are of incredibly high quality, beautiful looking and with their own unique stamp.

I finally decided on the diver watch, with a blue cross hatch dial which looks stunning, refined and popping in the light.

There are many diver watches with a common design but this watch delivers something very striking that makes you want to look more and more at it. Clean, classy and having a premium look and feel. About vintage have really nailed it.

I chose the NATO blue strap which is very comfortable and light and really is so nice to wear with this watch making it feel very light on my wrist. Highly recommend, or the rubber strap in my opinion.

Customer service with the company has been very swift, very helpful and I'm so grateful for how they've been during our interactions.

Wonderful company making beautiful watches. You won't regret the purchase you make..I promise.

13 June 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Kamal,

Thank you so much for your amazing review – it truly made our day!

We’re thrilled to hear that you’re enjoying your new diver watch!
We also really appreciate your kind words about our customer service. It means a lot to the whole team to know that you've felt well taken care of.

Thanks again for your support!

Rated 5 out of 5 stars

Great product

Great product
Great site, great services from the staff :)

12 June 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Jonathan,

Thank you for the kind review, it's really appreciated!

Rated 5 out of 5 stars

The best example of customer service

The team at Henry Archer have been the perfect micro brand experience. They are selling really great watches that they clearly stand behind. Unfortunately, I ordered a watch that was not working correctly upon arrival. I sent an email to customer support and felt they did exactly what you would want customer support to do. The responded promptly (even with a difference in countries and time zones). Customer support provided some trouble shooting with a friendly demeanor. When I was unable to solve my issue, they quickly set up a free of charge exchange that had my replacement in my hands in just a couple days. They even sent a small gift along with the replacement. I had a great experience dealing with Henry Archer watches and they won a customer for life.

1 June 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Michael,

Thank you so much for your kind message — it truly means a lot to hear such positive feedback!

That said, we believe you either wrote the wrong company, or your review might have been meant for Henry Archer, as we're AV86 / About Vintage :)
But since you’ve recently made a purchase with us as well, we figured it might just have been a mix-up - and either way, we’re happy you’ve had a great experience somewhere in the watch world!

Rated 5 out of 5 stars

Excellent service


Excellent service! Hope to receive the watch already

4 June 2025
Unprompted review
AV86 logo

Reply from AV86

Thank you for your kind words! We hope you enjoy your watch!

Rated 5 out of 5 stars

Great product & cusomer care

Great product, and stellar customer care even years after purchase. I can only commend and recommend them.

3 June 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Christian,

Thank you so much for your kind words! We’re delighted to hear that you’re happy with your watch and that our team has continued to provide great care even years after your purchase. Your support and recommendation mean a lot to us!

Rated 5 out of 5 stars

Satisfaction on top with my new watch

About Vintage does it perfect !
The choice of timepieces is very large.
For every taste and every style!
Prices remain moderate for great looking watches.
Delivery happened really quickly and communication of the company remained constant.
Really happy with my purchase!
I highly recommend

Jean-Michel

20 May 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Jean-Michel,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with your watch and that our team’s communication and fast delivery made your experience smooth. We truly appreciate your support and recommendation!

Rated 5 out of 5 stars

Great company

Great company, professional yet personal

19 May 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Jamie,
Thank you for the kind review - means a lot!

Rated 5 out of 5 stars

I ordered a limited edition watch and…

I ordered a limited edition watch and after some time i decided to cancel the order, I sent an email to About Vintage customer support and they replied to me the next day with a refund without any questions. Of course they asked why you would cancel the order, I replied to them explaining my point and they were very understanding about my situation. It’s definitely won’t be my last experience with About Vintage!

19 May 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Meshal,

Thank you so much for your kind feedback! We’re glad we could assist you smoothly and make the process easy and understanding. It’s wonderful to hear that your experience with our team was positive, and we look forward to welcoming you back for your next AV86 watch!

Rated 5 out of 5 stars

About Vintage's website is very easy to…

About Vintage's website is very easy to view and order any items they offer. Once I chose everything I wanted, it was completed and shiped the next day! I also had a quick question after my order and their response was impediate and so easiy to navigate on their website to talk to someone.

16 May 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Nick,

Thank you for your kind words! We’re delighted to hear that you found our website easy to navigate and that your order was smooth and fast. It’s wonderful to know our team could assist you quickly - your satisfaction is always our top priority!

Rated 5 out of 5 stars

A must experience designer timepiece

As a lifetime watch collector, I found that About Vintage creations feature that “je ne sais quoi” which makes their watches design and quality both unique and sophisticated. I was also extremely impressed by the service level offered, and the pro-active courtesy I was offered by their Team Members Catrine and Gustav. 💚🤍❤️

16 May 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Gianluca,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you appreciate the design and quality of our watches, and that our team’s service made such a positive impression. It means a lot to us that you felt personally taken care of - our customers are always at the heart of what we do!

Rated 5 out of 5 stars

Great Quality and Excellent Customer Service

I had a small issue with one of the straps, but the customer service team resolved it quickly and professionally. Excellent support, and the product itself looks and feels high-quality. Very satisfied!

15 May 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Juan,

Thank you for your kind words! We’re so glad to hear that your issue was resolved quickly and that you’re happy with the quality of your watch. Your satisfaction means a lot to us, and we truly appreciate your support!

Rated 5 out of 5 stars

My favorite brand so far

The watch is really beautifull but that, I knew it already.
The thing I was very happily surprised with is the after sales service (unlike some comments I've read). I've had some minor battery issues with the watch when it arrived (wich can happen) and they have been very reagent witch quick mail answers allowing to fix the issue in one day.

My next one will definitely be another about vintage watch.

8 May 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Hugues,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re happy with your new watch - and even more so that you felt well taken care of when you reached out to us.
It truly means a lot to know that you’re already thinking about your next About Vintage piece — we’ll be here whenever you’re ready!

Rated 5 out of 5 stars

Gorgeous products & incredible customer service

About Vintage watches are gorgeously crafted and the they have incredible customer service. I ordered a watch as a wedding day gift and realized I bought the wrong strap. I placed a new order with them, inquiring about a deal that was offered when I bought the original watch. They were able to stop the order for the wrong strap color AND give a partial refund, honoring the savings that were offered previously. 10/10 would absolutely buy from them again.

29 April 2025
Unprompted review
AV86 logo

Reply from AV86

Hi there,

Thank you so much for your wonderful feedback! We’re delighted to hear that you loved your watch and that our team could help make everything right with your strap. It means a lot to us that your experience was smooth and enjoyable, especially for such a special occasion.

We truly appreciate your support and can’t wait to welcome you back for your next timepiece!

Rated 5 out of 5 stars

The 1844 watch is just beautiful

The 1844 watch is just beautiful. And the About Vintage Team was incredible helping me out and responding to my queries. I highly recommend both the watch and this amazing company. They really do care about their customers.

10 April 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Normand,

Thank you so much for your kind words! We’re thrilled to hear that you love your 1844 watch and that our team could assist you. It means a lot to us that you felt cared for - our customers are at the heart of everything we do.
We truly appreciate your support and recommendation!

Rated 5 out of 5 stars

3 pieces of art

I purchased 3 watches and absolutely beautiful pieces. If the design is limited addition, they will be mention which month will be shipped and every time I received the watch in same month that was mention in the website. The best is everything is mention from the design until the shipping.
بالنسبة لي القطع تستحق الاقتناء

22 March 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Noor,

Thank you so much for your kind words! We’re thrilled to hear that you are happy with your watches and that our communication about design and shipping met your expectations.
We really appreciate your support!

Rated 5 out of 5 stars

About Vintage team is great

About Vintage team is great, they respond immediately and resolve All questions and wishes and at the End I am very happy with every New Watch that I ordered. Great design and quality with kind and fast support. 5+

17 March 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Nikola,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your watches and our service.
We really appreciate your support and look forward to helping you with future orders!

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