ABOUT YOU logo
Visit website

ABOUT YOU Reviews 2,249

•
TrustScore 5 out of 5

4.8

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide variety of items available, often finding unique clothing options they can't get elsewhere. The delivery service is frequently highlighted for its speed and accuracy, with orders arriving quickly and as expected. Reviewers also appreciate the straightforward and easy return policy, including free shipping and returns, which simplifies the shopping process. However, some customers also noted issues with order fulfillment, experiencing technical errors that prevented orders from being confirmed despite payment, or not receiving products at all. There were also occasional complaints about delayed packages and difficulties with the return process, where some individuals did not receive proof of delivery or a refund for returned items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of goods and the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of top quality... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and fast... See more

Return policy

Reviewers mention positive feedback about the return policy, highlighting its ease and efficiency. Customers... See more

Order

People report positive experiences with order, noting that everything with their purchase went smoothly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like about you and that it has free shipping and free return which makes shopping much easier. Also the long trial period during which my product was delivered and always arrived correctly with me a... See more

Rated 5 out of 5 stars

Very reliable seller. All products are with proper quality. Customer service is helpful. Very easy to return products.

Company details

Written by the company

ABOUT YOU предлага персонализирано модно изживяване. Поръчайте сега с безплатно връщане и 100 дни право на връщане! Насладете се на над 1500 марки, много от които за първи път в България, както и над 250 000 продукта от нови колекции.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Free shipping and no return costs

The biggest advantage of ordering from About You is that for each order there is a free shipping and no return costs. You do not have to worry if the clothes you order will fit you or not, you can easily return them.

28 August 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look