ABOUT YOU Reviews 2,249

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide variety of items available, often finding unique clothing options they can't get elsewhere. The delivery service is frequently highlighted for its speed and accuracy, with orders arriving quickly and as expected. Reviewers also appreciate the straightforward and easy return policy, including free shipping and returns, which simplifies the shopping process. However, some customers also noted issues with order fulfillment, experiencing technical errors that prevented orders from being confirmed despite payment, or not receiving products at all. There were also occasional complaints about delayed packages and difficulties with the return process, where some individuals did not receive proof of delivery or a refund for returned items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of goods and the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of top quality... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and fast... See more

Return policy

Reviewers mention positive feedback about the return policy, highlighting its ease and efficiency. Customers... See more

Order

People report positive experiences with order, noting that everything with their purchase went smoothly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like about you and that it has free shipping and free return which makes shopping much easier. Also the long trial period during which my product was delivered and always arrived correctly with me a... See more

Rated 5 out of 5 stars

Very reliable seller. All products are with proper quality. Customer service is helpful. Very easy to return products.


Company details

Written by the company

ABOUT YOU предлага персонализирано модно изживяване. Поръчайте сега с безплатно връщане и 100 дни право на връщане! Насладете се на над 1500 марки, много от които за първи път в България, както и над 250 000 продукта от нови колекции.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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1-star

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Scam site, they can not be trusted

I just wasted a couple of hours finding some clothes, because they promised me 20% ekstra on certain item. When I was done and about to buy, they first wanted me to add the 20% to each product, so I had to remove and add every item again.
When that was done I went to the toilet for less then 5 minutes and when i returned again, there was some message about their the coupons/20% was put on hold.
So I called them to ask what the deal was, and a polite customer "service" guy said he did not understand it either. He said I could try again after the 5+ days when the coupons was not put on hold, but there was only 1-5 left of most of the items i wanted and the chance of any being left in 5+ days i slim to none.
Stay away from this site, you will pay more then you were promised.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

I'm impressed

I was pleasantly surprised by the speedy delivery. The ordered items are of excellent quality and match the description on the website perfectly. The service was top-notch. Thank you!

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Nike Air max TW - sneakers that you will love

Getting a new pair of Nike sneakers from About You was an unforgettable experience that I want to happen again.
To begin with, choosing the perfect model for me was such an easy task because of the user-friendly application as well as the size calculator that recommends the most appropriate size for me.
Moreover, not only was purchasing the sneakers straightforward and far from the complicated purchasing process in other online stores, but I was also offered a discount from a coupon.
Last but not least, the courier company delivered the shoes in their earliest convenience without any delays or difficulties related to payment.
Currently, I am taking pleasure in wearing my new Nike sneakers and I am amazed how comfortable they are.
In a nutshell, I am extremely satisfied with these sneakers and whenever I like another model in About You, I will buy a pair without any hesitation. I would recommend choosing About You to anyone who is in need of buying a new pair of shoes.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Fake sale

Aboutyou did a summer sale where prices were great. However, after making an order it got cancelled. Items are still in stock, but the prices are much higher than the ones listed before... Time to change the name to about profit, since it is all you ever care about. Customer service is not responding either. I encourage everyone who is affected to fill a complaint with KZP in Bulgaria!!

1 August 2024
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Hey, Жечев! Unfortunately a technical issue during our sale campaign led to price issues. As a result all purchase agreements & documents were invalidated and affected orders will not be shipped.
All customers with affected orders have been or will be contacted separately via email.
Our customer service team is of course heavily contacted and trying to answer all requests as soon as possible, please excuse any delays.

Rated 1 out of 5 stars

Ordered two heavily diacounted…

Ordered two heavily diacounted products, had two succesful orders, and suddenly a few days later they were cancelled absolutely on random. I guess after all the discounted stuff arent available for everyone ;)

2 August 2024
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Hey, Noise Bomb! Unfortunately a technical issue during our sale campaign led to price issues. As a result all purchase agreements & documents were invalidated and affected orders will not be shipped.
All customers with affected orders have been or will be contacted separately via email.
Our customer service team is of course heavily contacted and trying to answer all requests as soon as possible, please excuse any delays.

Rated 5 out of 5 stars

Good job

I've been satisfied by both the products and their deliverance provided by AboutYou so far. Being among their VIP customers contributes to satisfaction as well.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

I had 3 orders with them so far

I had 3 orders with them. The first one had an incorrect size sent however the return product option is a hassle free process. Very efficient and helpful when I contacted them via the phone. Since I wasn't able to just exchange the product with the incorrect size I had to make a new order - that's fair enough. The only down side was that despite being told that the new delivery will take 2-3 days (I was limited in time) it actually took more than 10 days which I was advised of via email. Over all experience was great.

1 March 2024
Unprompted review

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