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ABOUT YOU Reviews 2,249

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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide variety of items available, often finding unique clothing options they can't get elsewhere. The delivery service is frequently highlighted for its speed and accuracy, with orders arriving quickly and as expected. Reviewers also appreciate the straightforward and easy return policy, including free shipping and returns, which simplifies the shopping process. However, some customers also noted issues with order fulfillment, experiencing technical errors that prevented orders from being confirmed despite payment, or not receiving products at all. There were also occasional complaints about delayed packages and difficulties with the return process, where some individuals did not receive proof of delivery or a refund for returned items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of goods and the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of top quality... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and fast... See more

Return policy

Reviewers mention positive feedback about the return policy, highlighting its ease and efficiency. Customers... See more

Order

People report positive experiences with order, noting that everything with their purchase went smoothly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like about you and that it has free shipping and free return which makes shopping much easier. Also the long trial period during which my product was delivered and always arrived correctly with me a... See more

Rated 5 out of 5 stars

Very reliable seller. All products are with proper quality. Customer service is helpful. Very easy to return products.

Company details

Written by the company

ABOUT YOU предлага персонализирано модно изживяване. Поръчайте сега с безплатно връщане и 100 дни право на връщане! Насладете се на над 1500 марки, много от които за първи път в България, както и над 250 000 продукта от нови колекции.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great user experience

Really good recommendations based on previous purchases and easy navigation both in app and website. The products are good as well and have purchased multiple times. Will do in the future too!

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Great app

Great app. Quality products, competitive prices and attractive discounts, and most importantly timely information

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Trying something new

With my last order I find out about a brand of sportswear I wasn't aware of. I just fell in love of the quality and the price. ABOUT YOU, I like the great variety of brands and models, which makes it a little difficult to choose. Also I the discount on the prices they made.

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Great app

Broad range of products to choose from, great brands, regular discounts, free delivery and free returns.

6 March 2023
Unprompted review
Rated 3 out of 5 stars

I ordered shoes and waited for the…

I ordered shoes and waited for the delivery for over a month. Understanding that during Holidays this can take some time, they never confirmed that the package was sent. I contacted them twice and on the second round it was admitted that the delivery won't happen and they gave me a voucher for re-ordering the same shoes. With the voucher, the price was not as low as when I made my first purchase.

5 March 2023
Unprompted review

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