Absolute Domestics Reviews 1,868

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their excellent work, often highlighting their thoroughness, reliability, and friendly demeanor. Many people appreciate the high quality of service provided, noting that cleaners are efficient and pay great attention to detail. The booking process is also frequently described as easy and straightforward. However, some customers have expressed dissatisfaction with the customer service, mentioning issues such as slow responses or conflicting information. There are also occasional concerns regarding the quality of the cleaning, with some reviewers reporting that the work was below expectations or that cleaners did not complete the job as requested.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, punctuality, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the punctuality, friendliness, and... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the pleasant, fast, and... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the thoroughness and... See more

Booking process

Users describe positive interactions with the booking process. Customers found the booking process super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... See more

Company replied

Rated 5 out of 5 stars

Prasad truly did an amazing job with our home clean! He was very thorough, very polite, very efficient and paid attention to detail! He genuinely did such an amazing job and left our home looking abso... See more

Company replied

Rated 5 out of 5 stars

Absolute Domestics is a great company to work with, they provide easy to use apps for both the client/ work side of things and the payment process. You don't have to advertise, pay additio... See more

Company replied

Rated 5 out of 5 stars

After contacting Absolute Domestics they organised a cleaner for me very quickly. They were very helpful and professional. I have only just started using the lady they sent but so far so good. Nea... See more

Company replied


Company details

  1. Home Services

Written by the company

Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Courtesy Clean - I recently sold my home so needed a…

I recently sold my home so needed a "courtesy clean" before handover and settlement. Jason did an excellent job! He was friendly and professional and completed my clean in good time. I can well recommend using Absolute Domestics and certainly will return in future when I need my next clean. Thank you to Jason Thomson for your work and Absolute Domestics for the booking.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We have really enjoyed our permanent cleaner, who was flexible with times and did such a great job.
After almost two years she had to leave us for a better and brighter future, but we were able to get a temporary cleaner in the interim prior to obtaining another permanent cleaner.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Spring clean

I arranged to have my house spring cleaned. The company arranged for the cleaner who came on time and was very obliging, we agreed on a list of the things I required, I was very pleased with the results.
I would definitely recommend Absolute Domestics and the service I received.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

First cleaning day…

Had my first cleaning session on Wednesday....wonderful experience so professional and thorough....cleaned my floors, bathroom and kitchen spot less...am so happy...looking forward to next visit....thank you

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Just so easy, thank you!

My experience with Absolute Domestics has been so easy. The agency’s communication is excellent, I’ve never felt left in the dark, and any questions or requests have been handled smoothly. The cleaners themselves have all been wonderful, professional, reliable, and genuinely lovely to have in my home. It’s been such a relief to find a service that is both easy to work with and consistently high quality. I'm very grateful to have found Absolute Domestics and highly recommend them!

8 November 2024
Unprompted review
Rated 5 out of 5 stars

CLAUDIA IS THE BEST !

We've been using Absolute Domestics for a while. Claudia is the best cleaner I've ever had. She is an absolute gem, always going the extra mile. Nothing is ever a problem for her and the standard of cleaning is excellent! I hope she never leaves :)

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The process from booking to having the cleaner was seamless. Excellent communication and cleaning. Very, very happy.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou . Very pleased .

I had x 2 Employees from Absolute Domestics arrive to attend cleaning to my home. They were husband and wife and worked x 2 hrs each = 4 hrs in total .
Very pleased indeed .
My house is in Fremantle and was built in 1897. I asked them not to attend x 2 bedrooms just the rest of the home. They asked me to inspect . I have a lot of China and glassware and noted their care and consideration .
Thankyou

29 January 2025
Unprompted review
Rated 1 out of 5 stars

I do not recommend AT ALL.

There is absolutely no way all of these 5 star reviews are legit. This was the worst cleaning service I have ever used. My house needed cleaning properly once the cleaner had left. Many areas weren’t even touched. Wiped around things etc. I sent photos to the company and they agreed that it wasn’t clean. They apologised and offered me 1hr free (as if it was a gift) and then told me I’d need to pay the rest of time it would take to correct (even though I’d already paid for the service). The fact of the matter was that they didn’t care. Very, very poor customer service. I would NOT recommend this company. Nothing short of a scam. Unprofessional cleaners and unprofessional follow up.

3 February 2025
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi,

Thank you for your feedback. We are sorry to hear about your recent experience.

Unfortunately, we have been unable to identify a booking under the details provided. To assist us in investigating this further, could you please reach out to us at customerservice@absolutedomestics.com.au with more information?

We sincerely apologise for the inconvenience you experienced with our cleaning service. It is disappointing to know that the service did not meet your expectations, and we regret the oversight in the cleaning process. Your satisfaction is important to us, and we are committed to resolving this issue promptly and ensuring your satisfaction.

Once again, please contact us with more details so we can identify your booking and take appropriate action to rectify the situation.

Best Regards,
Absolute Domestics

Rated 5 out of 5 stars

Awesome clean

Khandu and Tenzin provided us with spectacular service. The place was spotless when they finished and we were very appreciative of the work they did. We have used Absolute Domestics several times in the past and been impressed with the work every time however what Khandu and Tenzin did was extra awesome!!!

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Prompt response to proving great service

Very responsive to very short notice request. Cleaners quickly made contact to organise times. Cleaning service was great. From our experience, we would use service again & would recomend.

31 January 2025
Unprompted review

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