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See what reviewers are saying

Rated 1 out of 5 stars

Stay away , I applied through Facebook advertising and I attended a few lessons , it was a makeup lesson , no practical teaching at all , the teaching was extremely lazy and terrible , I decided to st... See more

Rated 5 out of 5 stars

Yet another module on the Level 5 HR course, and yet another successful learning session. Michelle's method is amazing, very clear and concise. I couldn't ask for a better tutor. Happy to have had he... See more

Company replied

Rated 5 out of 5 stars

A huge Thank you Acacia for your support during my year of studies. Really easy to correspond, fast to respond and always keen to help. I met with inspiring tutors and the flexibility around the diff... See more

Company replied

Rated 5 out of 5 stars

Studying is not easy specially after having a job ad long break from studies but as Natalie said 'Its hard but studying is worth it' & this instantly gave me a positive vibe and motivation to do the c... See more

Company replied

Company details

  1. Career and Education Provider
  2. Adult education centre
  3. Education Centre
  4. Educational institution
  5. Learning Centre
  6. Training Centre

About Acacia Learning

Written by the company

We are a learning company founded on a passion to deliver the highest quality and most flexible training programmes possible – ones that make a real difference to learners and employers alike. Since we started, we have helped thousands of people to take their knowledge, skills and careers to the next level.

We are specialists in Human Resources, Learning & Development covering the full spectrum from entry-level courses through to postgraduate-equivalent qualifications. Our 30+ expert tutors work at the forefront of new thinking and practice, and we’re delighted to have been recognised as one of the best CIPD training centres.


Contact info

3.6

Average

TrustScore 3.5 out of 5

228 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy enrolment process

The enrolment process was quick and straightforward. They were also very quick in responding to emails and setting everything up. I hope that the quality of service provided will remain this high throughout the entire duration of my study.

29 September 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Diana

Thank you for the review and welcome to Acacia!

If you have any questions or need any help during your studies our Student Support team is here to help so please do get in touch.
You can reach us on students@acacialearning.com or via phone call 0208 239 1323 (option 2).

Enjoy your studies with us!

Liisa
Acacia Learning

Rated 5 out of 5 stars

Super easy enrolment

Super easy enrolment! Thank Natalie :)

26 September 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Welcome to Acacia, Alex! Good luck with your studies.

Liisa
Acacia Learning

Rated 5 out of 5 stars

Really easy enrollment process

Really easy enrollment process, Natalie at Acacia was very helpful. The team were quick to come back to queries, all round a good service.

14 September 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Rosie,

Thank you for your lovely review and enjoy your studies with Acacia!

Liisa
Acacia Learning

Rated 5 out of 5 stars

Student support are amazing

Student support are amazing, especially Liisa and Natalie that enrolled me. The level 5 lectures were great and the tutors are exceptional. I would recommend Acacia, they have a great website as well.

11 September 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

I am so pleased to hear you have enjoyed your experience with us. Good luck in the future.

Rated 2 out of 5 stars

Extremely poor student support

I’ve found the experience of doing my course with acacia learning to be very poor, specially in regards to the admin/student support side. The teaching standard varies, with some teachers notably better than others.

I’ve had my direct debit taken on the wrong date, despite confirming in writing the day to be charged, with no apology for this error. Cancelled classes, emails sent to me incorrectly for modules I’m not due to take, having to be followed up multiple times by confused teachers and admin themselves! Learning options aren’t flexible at all, with one module only having teaching dates on one day of the week, from July onwards. How does this work for people who work in an office and can’t get home in time for the course to start? This means having to wait months (and I’m talking 7 months until weekend dates will be released to complete that module!)

Student support are quick to get back to you when they are signing you up and taking your money but I promise you, the second you become a student the communication drops drastically and communication is poor. Your ‘personal tutor’ takes over a week to respond and once, responded to me ‘have you tried Googling it’ in response to me asking for the source material from an unsourced quote in one of the lessons.. so so shocking!

Having used other providers previously, I do not recommend Acacia and will be completing my level 7 elsewhere. Acacia are pricier than competitors and the student support service is a shambles.

4 September 2023
Acacia Learning logo

Reply from Acacia Learning

Dear Ava,

Thank you for taking time to leave us your feedback.

Unfortunately I have not been able to identify you in order to reach out to you directly. If you could please contact our Student Support team on students@acacialearning.com in order for us to help you and discuss your concerns further.

At Acacia we provide flexible learning by offering evening and weekend options, and our timetable is built depending on the demand. Students are given access to the timetable and dates prior enrolling and when possible we always look to add more option on for students. Both our curriculum team and student support team are always happy to help.

Please do reach out to us so we are able to discuss your feedback with you.

Thank you

Liisa
Acacia Learning

Rated 5 out of 5 stars

Natalie is a superstar!

Natalie has been extremely helpful and prompt on responding to my never ending queries, she has been always there to support.

4 September 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Maryam,

Thank you so much for lovely review on Natalie. Welcome to Acacia and enjoy your studies with us!

Liisa
Acacia Learning

Rated 4 out of 5 stars

Easy Enrolment, Request a timetable.

Samson was really helpful and quick to respond. The course looks good and enrolment was really easy - which was a breath of fresh air from my last experience with another provider. There are quite a few options to choose when to do your modules but I'd suggest asking to see the timetable upfront, as whilst it mentions you can do one module a month, there are limitations to which ones are available in which months so takes a little planning.

24 August 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Welcome to Acacia, Stephanie!

Hope you enjoy your studies with us and if you have any questions feel free to contact Student Support. All the best.

Liisa
Acacia Learning

Rated 5 out of 5 stars

Excellent customer service

Samson was really helpful and professional. Was able to answer all my questions and provided excellent customer service

3 August 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Great to hear you had such a positive start! Enjoy your studies with us

Rated 5 out of 5 stars

Clear and helpful enrolment with Natalie

Enrolment process has been quick, easy, and clearly communicated thanks to Natalie! She's set the bar high for the rest of the course, and looking forward to diving in!

1 August 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Welcome to Acacia Learning! Enjoy your studies with us!

Liisa
Acacia Learning

Rated 4 out of 5 stars

Level 7 Advanced

Registration was easy.
A lot of useful online information has been supplied.
Slightly disappointed not to have had any 'human' contact when registering or subsequent follow up since registering.

30 June 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Vikki

Thank you for taking the time to leave us a review.

I would be happy to go through and speak to you about the human contact that you seem to have missed out on. Unfortunately I’m unable to locate you via the first name in here so if you would be able to get in touch with me at students@acacialearning.com or give us a call on 0208 239 1323 and we can find out more about your concern. Our Student Support is always here to give any help either via email or via phone call.

Hope you enjoy your course with us!

Liisa
Acacia Learning

Rated 5 out of 5 stars

Natalie was very helpful in assisting…

Natalie was very helpful in assisting me with enrolling onto the most relevant course for my career development. The onboarding process has been very smooth, with Acacia being quick to respond to any queries.

19 July 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Great to hear Natalie has been helpful during your enrolment process. Enjoy your studies with Acacia!

Liisa
Acacia Learning

Rated 5 out of 5 stars

Natalie was extremely helpful and…

Natalie was extremely helpful and knowledgeable. The enrolment process has been very smooth and straightforward. Looking forward to starting my CIPD Level 5!

28 July 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Amy,

Welcome to Acacia Learning and i am very happy to see that Natalie has been helpful during your enrolment process.

Enjoy your studies with us!

Liisa
Acacia Learning

Rated 1 out of 5 stars

Hugely disappointed - avoid

I signed up with Acacia to do my Level 5 diploma in strategic people management. The tutors who deliver the classrooms are great but the rest of it is a complete shambles. They have destroyed my motivation through marking errors, no accountability and no support, empty promises and fobbing me off. My last assignment was returned to me in error by the marker on 26th June after submitting on 15th June. Myself and several other students are currently still waiting for our assignments to be marked after 6 weeks. I have been in contact countless times via the tutor and student services and still waiting. I now have one week left to have my assignment marked and to utilise my other 2 submission attempts before the deadline of 31st July which is clearly impossible given it has taken 6 weeks so far to get my first submission marked. This has caused huge stress and unnecessary upset. I would never recommend Acacia to anyone, after my experience with them. When I signed up in December and paid out a lot of money, I was so excited to start my level 5, this motivation has now been successfully crushed thanks to Acacia. Awful experience.

23 July 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Julie,

Thank you for taking some time to post this for us.

As you know we had increased number of submissions due to the change to briefs and I’m very sorry your assignment marking was affected by it. I can see your assignment was marked over the weekend and we have also emailed you regards it.

If you have any questions regards feedback or wish to wait for the new brief and submit this please do not hesitate to contact the curriculum team or us in Student Support.

Appologise again for the delay.

Liisa
Acacia Learning

Rated 5 out of 5 stars

Had a really good enrollment experience…

Had a really good enrollment experience with Natalie

13 July 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Sylvia,

Great to hear that Natalie helped you with your enrollment process. Good luck with your studies!

Liisa
Acacia Learning

Rated 5 out of 5 stars

Natalie is super helpful!

Natalie helped me to enrol for my level 5 through the company I work for and it was a great experience overall. She provided all of the information I needed to make the right decision and her communication was great as she responded promptly to help move the process along.

Overall great experience and looking forward to getting started!

29 June 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Welcome to Acacia, Jessica! I'm so happy to hear Natalie has been helpful with getting you enrolled. Enjoy your studies with us.

Liisa
Acacia Learning

Rated 5 out of 5 stars

Great experience!

I have just signed up for my level 3 and found the enrolment process very easy. Natalie was super helpful and gave all the information needed.

Looking forward to starting!

13 June 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Ellie

Thanks so much for your positive review. Enjoy the level 3 with us!

Liisa
Acacia Learning

Rated 5 out of 5 stars

Such wonderful experience

I had such wonderful experience with ACACIA staff, tutors and service.

I received I great deal of support form Lissa Johvik her help was exceptional, helping me to manage Leve 3 and 5 CIPD qualifications, successfully graduating.

Highly recommended as course provider.

7 June 2022
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Hello,

I'm so happy to hear you had such a great experience with us.

All the best for the future.

Kirsty
Acacia Learning

Rated 5 out of 5 stars

A Transformational Learning Experience with Acacia Learning's CIPD Level 7 Course

I recently had the pleasure of studying the CIPD Level 7 course with Acacia Learning, and I must say that my experience was nothing short of exceptional. From the moment I enrolled until the completion of the course, Acacia Learning went above and beyond to ensure that my learning journey was both enriching and rewarding.

One of the standout features of Acacia Learning is their team of knowledgeable and dedicated tutors. Throughout the course, I had the opportunity to interact with experienced professionals who not only possessed a wealth of industry expertise but also demonstrated a genuine passion for teaching. Their guidance and support were invaluable in helping me navigate complex concepts and apply them effectively in real-world scenarios. The tutors fostered an inclusive and engaging learning environment, promoting lively discussions and offering personalized feedback that greatly enhanced my understanding of the course material.

Acacia Learning's commitment to customer support is truly commendable. Their team was always available to address any queries or concerns promptly, ensuring a smooth and seamless learning experience. Whether it was a technical issue or a course-related question, I could rely on their friendly and efficient support staff to provide timely assistance. This level of responsiveness and attentiveness contributed significantly to my overall satisfaction with the course.

Moreover, Acacia Learning offers a range of additional benefits that enhance the learning experience. Their online learning platform is user-friendly and intuitive, providing easy access to course materials, resources, and interactive learning tools. The comprehensive study materials, including well-structured modules, practical case studies, and relevant examples, helped me develop a solid understanding of the subject matter. Additionally, the opportunity to engage with fellow learners through online forums and group activities facilitated networking and knowledge-sharing, enriching the overall learning experience.

Acacia Learning's dedication to continuous improvement is evident in their commitment to staying up-to-date with industry trends and best practices. The course content was comprehensive, relevant, and aligned with the latest developments in HR and L&D. I appreciated the practical emphasis of the course, as it enabled me to apply the theories and concepts to my professional role effectively.

In conclusion, my experience with Acacia Learning and their CIPD Level 7 course exceeded my expectations in every aspect. The outstanding tutors, exceptional customer support, and array of additional benefits provided a truly transformational learning experience. I wholeheartedly recommend Acacia Learning to anyone seeking to advance their knowledge and expertise in the field of HR and L&D. They are undoubtedly a leading provider of professional development courses, committed to empowering learners and driving excellence in the workplace.

19 May 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Good morning,

Thank you so much for the lovely positive review. I'm very happy to hear you have enjoyed your learning journey with us.

Wishing you all the best for the future!

Liisa
Acacia Learning

Rated 5 out of 5 stars

Answered all of my questions

Answered all of my questions, and supported me through a lengthier application process. Worked together with me on adjusted timelines, with patience and understanding. 10/10 would recommend.

2 June 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Thank you for your lovely feedback and hope you enjoy your course with us!

Liisa
Acacia Learning

Rated 5 out of 5 stars

I have just signed up for my CIPD level…

I have just signed up for my CIPD level 5 and have found the enrolment process very simple and straight forward.

Natalie was great with her communication and gave me all the information I needed to enroll.

I have emailed the support people to start booking my courses. Looking forward to starting!

31 May 2023
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Welcome to Acacia Learning, Kirstyn! Great to see you had a straight forward enrolment process and hope you enjoy the studies with us.

Liisa
Acacia Learning

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