Acala Reviews 

300
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Acala has a great quality selection or organic and minimal waste products. The website is easy to use. Shipping is quick. Overall very happy with my experience and products. Thank you.

Company replied

Rated 5 out of 5 stars

Love the products on Acala and very happy with their packaging and commitment to sustainability. My parcel arrived a bit late, likely due to Royal Mail issues. Communication was OK - no response fr... See more

Rated 5 out of 5 stars

The Aloe Vera Gel arrived in good time and beautifully wrapped in sustainable packaging! A lot of thought has gone into this brand and they portray it well in their products, even the small hand writt... See more

Rated 5 out of 5 stars

... and there is none better. Unsurpassed and friendly customer service. Packaging is excellent - strong and good quality materials which have protected my orders from mishaps over the years. I feel... See more

Company details

  1. Toiletries Shop
  2. also in
  3. Pharmacy

Written by the company

Shop our extensive range of natural, organic and vegan health and beauty products from leading brands. All responsibly packaged. Refills, zero waste and plastic free. Wellness for both people and planet.


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

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4.9

All reviews

(300)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you, Acala!

Thank you, Acala! Fantastic company, great products and always quick delivery. Packaging is fully recyclable and plastic free. Would highly recommend :)

6 July 2020
Unprompted review
Rated 5 out of 5 stars

Love their aloe vera gel

Love their aloe vera gel, eco friendly and super affordable!
Been reordering for the secondo time and I think I will stick to it. Another plus is they are super quick with the delivery.
Highly recommend!

30 June 2020
Unprompted review
Rated 5 out of 5 stars

Great

Great! Brilliant product choice, arrived really quickly with a hand written thank you on the box. Love it!

21 June 2020
Unprompted review
Acala logo

Reply from Acala

Thank you so much for your feedback Daisy- happy to hear you enjoyed your order.

Rated 5 out of 5 stars

Excellent zero waste shop!

I’ve bought from Acala twice now and each time have been fantastic! It arrived super quickly and perfectly packaged (no plastic)! Would highly recommend and will be buying from them in the future as well.

1 June 2020
Unprompted review
Acala logo

Reply from Acala

Thank you so much for the feedback Liz- happy to hear you're enjoying your orders.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, loved the personalised note on the packaging, great hairbrush would highly recommend and would not hesitate to use Acala in the future. Thank you

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! This was my first order TMFROM acala. I had no issues through the process. Delivery was really quick (just a few days) considering the impact of coronavirus. I will be using regularly from now on.

25 May 2020
Unprompted review
Rated 5 out of 5 stars

I’ve been shopping from Acala since…

I’ve been shopping from Acala since 2018 and they have always been a brilliant company to buy from. Quick delivery and perfect for those wanting to lower their use of plastic. my go to shop for any toiletries!

14 May 2020
Unprompted review
Rated 5 out of 5 stars

Great Aloe Vera Gel

Hi there, I love the minimal packaging and the Aloe Vera gel was just what I needed to help make hand sanitiser. So thank you very much for your speedy delivery too just amazing and excellent product also great quality too and it smelled so fresh too (I don’t know what other aroma Aloe Vera is to smell like) so hence the fresh smell if you know what I mean but thank you for your wonderful service and products.
Kind Regards
Shayla Rei

30 April 2020
Unprompted review
Rated 5 out of 5 stars

Used Acala many times and will continue…

Used Acala many times and will continue to do so. Great choice of plastic free bathroom and beauty options, packaged in recyclable or compostable packaging. Always great customer service and communication from Hanna and the Acala team!

25 April 2020
Unprompted review
Rated 5 out of 5 stars

My go-to place for ingredients

I love shopping with Acala. I've always received parcels quickly and the customer service is great. I've looked all over and this is one of the only places online that I've found offering DIY ingredients in plastic free packaging. They have a really good range, not only ingredients but branded plastic free and sustainable products too.

24 April 2020
Unprompted review
Rated 1 out of 5 stars

Slow

Money taken from my bank on the 9th. Tracking says they are processing my order today (16th) its been like that since tuesday (14th).
Not impressed no doubt the bank holiday excuse will be offered, but really how long does it take to post a pot of Gell?

16 April 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered a couple of jars of Aloe Vera gel and they arrived very quickly and everything had been packed perfectly.
I will definitely use this company again!

1 April 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant range of products, excellent service and plastic free packaging! Have used before and will continue to use!

1 April 2020
Unprompted review

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