AccelerateStyle Reviews 29

TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

Very pleased with my purchase but the shipping took longer than expected. The free shipping is a plus, but it would be great if the estimated delivery times were a bit more accurate.

Rated 4 out of 5 stars

Great selection and prices. I bought several items on sale, including the 'Ridge Runners,' and while the quality is great, the sizes run a bit small. Customer service was prompt in addressing my conce... See more

Rated 5 out of 5 stars

I'm blown away by the quality and customer service from AccelerateStyle. Every product I've received has been top-notch, especially the 'SKULL BACKPACK' which is both durable and stylish.

Rated 4 out of 5 stars

Had a mixed experience with the customer service regarding a query about the Elle Knight Tote Bag. The bag itself is fantastic, but it took a few emails to get a clear answer from support.

Company details

  1. Clothing Shop
  2. Fashion accessories shop
  3. Shoe shop

Written by the company

We believe quality should feel good, not just look good. Everything we make is thoughtfully designed, carefully made and meant to be loved for the long run.


Contact info

3.8

Great

TrustScore 4 out of 5

29 reviews

5-star
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1-star

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Rated 1 out of 5 stars

THEY HAVE NOT REFUNDED MY RETURN ITEM

If I could give no stars I would . I am still to receive a refund on a pair of shoes I returned some months ago. I made the return because the shoes were NOt as described in the advert and they sent the wrong size ! Even though they acknowledged receipt of the return which I had to pay for they have NOT sent me a refund ! They have been ignoring all emails sent asking for my refund ! I DO NOT RECOMMEND THIS COMPANY . THEY HAVE IN EFFECT STOLEN MY MONEY!

9 May 2025
Unprompted review
AccelerateStyle logo

Reply from AccelerateStyle

Hi Jo,

We’re genuinely sorry to hear how frustrated you’ve been, and we completely understand how upsetting this situation must have felt.

We’ve checked our records and can confirm that your refund was issued after the return was received. If you haven’t seen it reflected in your account, it may be worth checking with your payment provider, as processing times can vary.

We take issues like this very seriously and never ignore customer messages intentionally. If there’s anything still unresolved, please reach out directly.

Tanya
Sales Manager

Rated 1 out of 5 stars

Buyer beware! Misleading returns policy!

This company mislead customers regarding their returns policy. They do not send a returns label as promised on their website. When you contact them, they tell you that they have “recently updated our return process for environmental reasons and no longer provide return shipping labels.

However, please don't worry—we will refund the return postage once we receive your returned item”

They only refund your item, not the postage. When you contact them they ignore your emails.

Delivery is slow and the products are poor quality. Save your money and shop with a reputable company. I would definitely not recommend them and have reported them to trading standards for misleading customers regarding their returns policy.

I wish I had checked Trustpilot reviews before shopping with them. Never again!

** Update. The company are saying that they have provided a full refund - which is exactly what they told another customer who left a bad review on Trustpilot. They did refund the sandals, but not the postage as they promised they would

25 September 2024
Unprompted review
AccelerateStyle logo

Reply from AccelerateStyle

Dear Rosi,

We’re sorry to hear about your experience. We did provide a full refund as you requested which went through on the 20th September.

If there’s any further confusion, please contact us, and we’ll be happy to assist.

Kind regards,

Tanya

Rated 1 out of 5 stars

AVOID AVOID AVOID …Do not bother…

AVOID AVOID AVOID …Do not bother ordering from this company … ordered some slip on sandals uk size 6 and they didn’t fit … I’m standard 6 in ALL shoes and these were definitely NOT a 6… I asked for a return shipping label as per their t&cs and was told they no longer issue these due to “environmental issues” whatever that means. But they assured me in email that the postage would be fully refunded on receiving the return item… it was not and I’m still battling to get a response regarding the postage costs….AVOID AVOID AVOID

10 September 2024
Unprompted review
AccelerateStyle logo

Reply from AccelerateStyle

Hi Tracy,

We're sorry to hear about your experience. We want to clarify that your full refund has already been processed. If there's been any confusion, please reach out, and we'll resolve it as soon as possible.

Kind regards,
Tanya

Rated 4 out of 5 stars

Great selection and prices

Great selection and prices. I bought several items on sale, including the 'Ridge Runners,' and while the quality is great, the sizes run a bit small. Customer service was prompt in addressing my concerns.

24 November 2023

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