Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more
Company replied
My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more
Company replied
Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more
Company replied
Company details
Written by the company
At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.
Contact info
17 Marble Street, M2 3AW, Manchester, United Kingdom
- 0333 000 2097
- info@accessequityrelease.com
- accessequityrelease.com
From the very start Dean was helpful…
From the very start Dean was helpful understanding and professional, never anything but truthful and honest he made what could have been a difficult process go smoothly from start to finish, the advice he gave us was always in our best interests and after a decision was made he followed all the steps to make from start to end go smoothly.
I would recommend him and his company without any hesitation and thank him for all his help in this process
22 August 2025
Unprompted review
Reply from Access Equity Release
Thanks for this review Mr Glover and your kind words about the service you received from Dean. Making the whole experience of getting and equity release as easy and as smooth as possible is what we pride ourselves on. Thanks for letting us know that we did this for you and for recommending Dean and Access Equity release to your friends and family. That means a lot.
Extremely satisfied client.
Wanting to release some capital from my house, Jeff Riley at Access Equity Release came highly recommended.
The process from start to finish was carried out most professionally and efficiently. Jeff explained the procedure in detail always taking time to determine that I had understood the implications involved. Arranged phone calls were always prompt and I was kept informed regularly of progress.
Added to all of the above, Jeff’s personable kind disposition was such a pleasant bonus and I am truly grateful for his excellent service. I have no hesitation in recommending Access Equity Release. Elizabeth Collins
25 July 2025
Unprompted review
Reply from Access Equity Release
Thanks very much for this review Elizabeth. It was brilliant to read about your experience and how well Jeff looked after you from start through to you getting your mortgage. I know he prides himself on the service he provides which is why he is so highly regarded. It was great to see that you got the full 'Jeff experience' and thank you for recommending Access Equity Release to others. That's the biggest complement of them all.
Excellent All-round
We found Access, and in particular Garrie, extremely helpful, friendly and professional throughout. He clearly understood our reasons for Equity Release, walked us through the whole process. Answered any questions and queries All the solicitors were arranged via Access. It was simple and hassel free
16 August 2025
Unprompted review
Reply from Access Equity Release
Thanks for this review Jackie and the feedback you've provided on how you found the equity release process and the way Garrie guided you through it. Our goal is to provide the best possible service and take the hassle away so you can enjoy doing the things that give you the most pleasure. It was great to hear that Garrie did exactly that - thanks for letting us know.
A successful outcome
Have just completed on our equity release. We were guided through every aspect of the process by Tricia Batchelor, whose knowledge, expertise and reassurance made the process a great deal easier, guiding us through to a successful conclusion. Thank you Tricia!
12 August 2025
Unprompted review
Reply from Access Equity Release
Thanks for this review Bruce and taking the time to tell us of your experience releasing equity from your home and how Tricia made this whole exercise easier for you. It's great to hear how she has used her experience and knowledge to get the right result for you and give you the confidence to know that you've got the right result for you.
Equity Release made easy
Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. She listens rather than imposing her thoughts and has made it a pleasure rather than chore. Many thanks
12 August 2025
Unprompted review
Reply from Access Equity Release
Congratulations Denis, I'm delighted to hear that you're just about to get the funds from your equity release application and that Tricia has made the whole application process so personal for you. It's great to hear that everything has gone smoothly and you have enjoyed it. Thank you for taking time to let us know about how you are feeling.
listen hear there's guy called Justin…
listen hear there's guy called Justin of ache brilliant from begging to end and after there all time with queerys absolutely the best no hesitation in using Justin again
1 August 2025
Unprompted review
Reply from Access Equity Release
Thanks for letting us know how impressed you were with the service that Justin provided you Justin and that you were so impressed you wouldn't hesitate recommending his service to others. That's the best complement you can pay. Thank you.
Jeff Riley was completely professional…
Jeff Riley was completely professional from first phone call to seeing process through to the very end, answered all questions clearly and plainly,was available at all time even replying to emails when he wasn't in the office a consumute professional from start to finish wouldn't hesitate to use him again or recommend him to anybody
7 August 2025
Unprompted review
Reply from Access Equity Release
Thanks very much for this review David and it's great to read how Jeff provided such a good service for you. We really want to be there for our clients when they need us and Jeff has demonstrated how we do that. It's great to see that our actions match our promises. Thank you.
Good service
Good service, except the person who came to get me to sign the papers before completion didn't tell me that the transfer would cost me 40 pounds. Professional misconduct?
26 July 2025
Unprompted review
Reply from Access Equity Release
Thank you for this review Robert and for letting us know that a fee hasn't been highlighted to you in a timely way. I will explore this with the legal representatives that support our clients are given all the information they need about fees and any other costs at the right time. I was pleased to read that you found the service that Garrie provided you hit the mark for you and we've been able to help you secure the right mortgage for you.
Outstanding Equity Release co.
Jeff Riley, the equity release advisor, was highly professional and a pleasure to deal with. Very efficient and dealt with queries and questions very quickly and helpfully.and with a huge amount of patience . Would highly recommend the company and Jeff to anyone interested in equity release.
5 August 2025
Unprompted review
Reply from Access Equity Release
Thanks for this glowing review Cliff and I'm pleased that Jeff and all of the team have supported you so well through the mortgage journey. At Access Equity Release we really do appreciate you taking time to let us know how we did
Fantastic Service 10/10
Thank you to Garrie Eyley from Access Equity Release for fantastic, friendly and professional services given to me. I am truly grateful for the help and advice given to me in such a lovely manner. Nothing was too much trouble for you. I was very well informed every step of the way and felt very comfortable and happy with you. I would 100 % recommend Garrie, he is a true gentleman and nothing was too.much trouble. Thank you very much.
25 July 2025
Unprompted review
Reply from Access Equity Release
Thank you for this review Denise and the very kind words that you have said about Garrie. I know he will be really made up with your feedback and this really does mean a lot
The advice and support given by my…
The advice and support given by my advisor Nick Chessman was excellent. He patiently answered all of my queries in a timely manner. The process was quick from start to finish and I would definitely recommend this company. An added bonus that they will be there throughout the term to answer any queries I may have at no additional cost. 5 star.
3 August 2025
Unprompted review
Reply from Access Equity Release
Thanks very much for your comments Elaine and the endorsement you've given of Nick. One of the things we pride ourselves on is the way we are here for you today and when you need us in the future. We're looking forward to supporting you in the years to come.
Great help and advice.
I made the decision to release some equity from my property when faced with a set of difficult circumstances.
Nick Chessman, the advisor who helped through the process, did so with kindness and humour as well as giving me, I feel, the best of advice.
The whole team helped me through a very difficult time, I’m very grateful to all of them.
12 May 2025
Unprompted review
Reply from Access Equity Release
You really do never know what is round the corner Keith and to be able to help our clients when they need us the most is the reason why we do what we do. It's great to read that Nick did this so well, but also brought some humour to proceedings. It's really important that everyone is treated as an individual and we look after your personal needs. I'm pleased what Nick did hit the mark for you so well.
Excellent service and response times
Excellent service and response times. Quick to be sorted and to receive the monies from the Equity release. Very pleased with the speed and the way in which the mortgage progressed. Richard was excellent and I was pleased with his support and advice
8 July 2025
Unprompted review
Reply from Access Equity Release
Thank you for the review and feedback Michael. It was brilliant to read how impressed you were with the service that Richard provided and how he supported you effectively. We pride ourselves on making sure our service is tailored to your needs and, from your feedback, that is what Richard has done for you.
I would like to thank Justin for…
I would like to thank Justin for sorting all this out for me he went over above to get it done for me and I can't thank him enough. I would highly recommend this firm and in particular Justin.
30 July 2025
Unprompted review
Reply from Access Equity Release
Thanks for the review Julie. I was really pleased to read how happy you were with the service that Justin provided and that you would recommend Justin and Access Equity Release to others. This is one of the biggest complements that you could pay us - thank you.
Tricia takes the time to explain the detail
Tricia is a very friendly warm person and was more than happy to take the time to explain the details to us. Tricia communicated immediately if there was a need, she also negotiated a good deal for us.
24 July 2025
Unprompted review
Reply from Access Equity Release
Thanks very much for this review Joanna and I'm pleased to read how happy you were with the service that Tricia provided. One of the great benefits of being a whole of market adviser is the ability to get the best deal for you from what's available. I'm pleased that Tricia did this for you and you could see the value in the advice she provided.
It was so smooth the transition with…
It was so smooth the transition with Tricia .I would recommend her again .
15 July 2025
Unprompted review
Reply from Access Equity Release
Thanks very much for this Robert and I'm pleased Tricia made the whole application so smooth for you.
Trustworthy and Patient Adviser
Our adviser Justin felt like a trustworthy friend from the first telephone conversation we had. He kept in touch and was there at every step. We both appreciated his patience and his willingness to go over the plan as many times as necessary which was very reassuring. We completed our move to an LV Drawdown mortgage quickly and professionally with Justin at our side, Thank you from both of us xx
9 July 2025
Unprompted review
Reply from Access Equity Release
We really appreciate this review Janet and it's great to hear how the service that Justin provided was tailored so well to what you were looking for.
What the end product will be.
From the beginning every thing was carefully explained in good detail sending information which explained clearly what would happen with financial aspects from start to finish.
Always quick to answer any problems or fears had regarding taking out equity release.
Have no problem recommending Justin.
6 July 2025
Unprompted review
Reply from Access Equity Release
Thanks for this review Ian and I'm pleased that you found the experience one where you would recommend Justin and Access Equity Release's services to others. Making sure our customers get the information and time they need to make the best decision for them is what's important. I'm pleased that this hit the mark for you.
Kept us up-to-date with all was going…
Kept us up-to-date with all was going on followed up after everything was complete. Trish was very very helpful and would definitely use them again.
3 July 2025
Unprompted review
Reply from Access Equity Release
Thanks for this review Graham and we're chuffed at Access Equity Release that you will be happy to continue to use ours and Trish's services again in the future. We look forward to keeping on talking over the years to come and making sure we're here for you as things change.
A helpful and professional service.
Martin has been dealing with my equity release and has been very helpful and patient with me along the way.
A very professional service from the start.
Thank you Martin and Darren.
1 July 2025
Unprompted review
Reply from Access Equity Release
Thanks very much for the review Jane. I'm chuffed to read about how Martin, and Darren, have helped you and made sure we were there for you when you needed some help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.