Access Financial Services Reviews 897

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine support, often highlighting their dedication and expert advice. The service provided is frequently described as excellent, with many people appreciating the clear explanations and personalized approach. Reviewers are particularly impressed with the efficient customer service, noting the quick response times and the smooth, stress-free user experience. Many consumers felt well-informed and supported throughout their interactions, with staff going above and beyond to meet their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting professionalism, responsiveness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism,... See more

User experience

Customers had positive experiences with the user experience, often highlighting the clarity and simplicity of... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t have asked for a better mortgage broker. Against all odds, there were tight deadlines, complex paperwork, and unexpected hurdles. Rakhi pulled through with professionalism persistence and... See more

Rated 5 out of 5 stars

If you don’t have a mortgage broker like mine, you need to get one. Ali Habib has been more than an adviser, he has gone above and beyond his professional duty to help me through the entire process. H... See more

Rated 5 out of 5 stars

Rakhi quick & efficient professional. She helped me to arrange my mortgage and save money on my mortgages. You cannot get better mortgage advisor than her. She’s beyond brilliant. I’m extremely gratef... See more

Rated 5 out of 5 stars

I had a very fruitful discussion with Obinna. He was very detailed in his clarification, offered some flexibility in timings and broke down the details of the insurance in a way I can relate to. I fel... See more


Company details

  1. Mortgage broker
  2. Insurance broker

Written by the company

A UK based mortgage and insurance brokerage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

897 reviews

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Rated 5 out of 5 stars

Excellent mortgage broker …

We couldn’t have asked for a better mortgage broker. Against all odds, there were tight deadlines, complex paperwork, and unexpected hurdles. Rakhi pulled through with professionalism persistence and genuine support. Rakhi's dedication made what felt impossible made possible. She thought out of the box with alternatives. I highly recommend her to anyone who needs someone truly at their corner.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Rakhi

I cannot thank Rakhi enough for everything she has done for me. After being let down by another mortgage advisor, my sister recommended Rakhi — and I am so glad she did. From the very beginning, Rakhi was professional, highly knowledgeable, and most importantly, genuinely understanding of my situation.

As a single mum working full-time as a nurse, I had very little time or energy to deal with estate agents and all the paperwork that comes with buying a home. Rakhi went above and beyond — not only did she secure my mortgage, but she also helped me deal with the estate agents and guided me through every step in between. She took away so much stress and made the whole process so much easier for me.

Rakhi isn’t just my mortgage advisor — she has become like a friend and a sister, someone I can call about any problem, knowing she will always come up with the perfect solution. I truly cannot recommend her enough. She is an absolute gem, and I’m so grateful for her support and kindness.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Mr Raza was very helpful and…

Mr Raza was very helpful and knowledgeable. Kept us updated with every step and very considerate of specific situations pertaining to the client. Would highly recommend.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Sox was amazing from start to finish

Sox was amazing from start to finish! He kept me updated throughout the entire process. As a first time buyer, I was pretty clueless but he explained everything in detail and I always felt like he had my best interest in mind! Thanks so much again Sox, would give a million stars on here if I could!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Madiha was excellent in her…

Madiha was excellent in her presentations to me. She was professional and gave details. Above all, she made me comfortable and that built confidence. She is lovely. I am giving her 5 stars because she communicated clearly, the benefits of life insurance & income protection. She was able to answer my questions fluently.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

I had an outstanding experience working…

I had an outstanding experience working with Wax from Access Financial Service during the purchase of my first home. From start to finish, Wax was professional, knowledgeable, and incredibly supportive. As a first time buyer, I had many questions and uncertainties, but Wax guided me through every step with patience and clarity. His dedication, prompt communication, and expert advice made the entire process smooth and stress free. I couldn’t have asked for a better broker, highly recommended!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Advice from Waqar Aziz

I’d like to take a moment to sincerely thank my mortgage advisor, Waqar Aziz, for his exceptional support and guidance throughout my home-buying journey. Waqar’s professionalism, patience, and in-depth knowledge made what can be a stressful process feel smooth and manageable. He was always available to answer my questions, kept me informed every step of the way, and truly went above and beyond to ensure I got the best deal possible.

If you’re looking for someone who genuinely cares and knows the ins and outs of the mortgage world, I can’t recommend Waqar highly enough. Thank you again, Waqar – you made a huge difference, and I’m incredibly grateful!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Christopher Marrum

We dealt with Christopher Marrum, and we cannot recommend his and access financial services more! He is always at the ready to provide useful insightful knowledge and information. He acted quickly when we needed him to and made himself available to suit our needs whenever we asked. 10/10 service

25 February 2025
Unprompted review
Rated 5 out of 5 stars

I’m glad I chose to work with Access…

I’m glad I chose to work with Access Financial Services for my first-ever mortgage application.
Bektas was a fantastic broker—clear in communication and ensured the process went smoothly throughout.
I received a mortgage offer within just 3 days:) I would 100% recommend working with them!

24 June 2025
Rated 5 out of 5 stars

Jatinder Rana

Rakhi quick & efficient professional. She helped me to arrange my mortgage and save money on my mortgages. You cannot get better mortgage advisor than her. She’s beyond brilliant. I’m extremely grateful for the services provided by Rakhi. she managed to secure my mortgage deal in extremely difficult circumstances. Awasome amazing and professional. If I need any help I just call her and she reply back as soon as possible.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

With Ali Habib

With Ali Habib, we truly felt like we had someone in our corner who cared about our financial goals and worked hard to help us achieve them. We would highly recommend Ali Habib to anyone looking for a trustworthy and efficient mortgage broker.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Rakhi is an exceptional mortgage…

Rakhi is an exceptional mortgage advisor who consistently delivers outstanding service. I’ve worked with her multiple times, and each experience has been smooth, stress-free, and handled with real care.

What really sets Rakhi apart is her energy and approachability. She has a natural way of putting people at ease, making what can be a stressful process feel manageable and even enjoyable. Her positive attitude, clear communication, and personal touch have made her not just a trusted advisor, but a true friend over the years.

If you're looking for someone who combines deep knowledge with a caring, upbeat approach Rakhi is the one.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Bektas took care of everything smoothly

Bektas was incredibly helpful from the start. He explained all the details of the income protection insurance clearly and made sure it was tailored to our needs. It felt like he genuinely cared about finding the right fit for us, not just selling a policy. Really appreciated his patience and support – would definitely recommend!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Rakhi's service was exceptional. The knowledge, understanding and guidance provided with clear communication. Would definitely recommend!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

I’m so happy with my experience at…

I’m so happy with my experience at Access Financial Services
Thanks to rakib.professional, helpful, she made my process smooth and stress-free. Highly recommend working with her
Thank you so much for your support and help

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Rakhi from accessfs

We've been dealing with Rakhi for our house remortgage and she is the best. Not only is she professional and friendly, she also takes her time to listen to our requirements and gives her absolute best at the job with her expert advices and experiences. Her efforts are always 100% and we love her work ethics and commitments. Highly recommended!!

26 May 2025
Unprompted review

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