Patch was so thorough and detail oriented for addressing our needs in rooms. This was the first time using the service and I HIGHLY recommend it! In the past, we have made our own reservations and a... See more
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See what reviewers are saying
The kindness, care, advocacy and communication were amazing. I had no idea this would be included when I booked through accessibleGo. I will definitely use it again when traveling.
Company replied
Thank you accessiblego for another successful stay. You were able to catch that the hotel we were booked at did not meet our needs and at the last minute was able to find us suitable accommodations. Y... See more
Company replied
Finally a website that cares about the challenges that handicapped people deal with when they travel!! Accessible go makes it easy to book a room and they will call and talk directly with the hotel to... See more
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Company details
Written by the company
accessibleGO is the first-ever hotel booking service built exclusively for people with accessibility needs. With proprietary accessibility information for thousands of hotels across America, special discounted rates, an unparalleled customer service experience, and access to a dynamic community of like-minded travelers, you can trust that when you book with us— we’ve got your back.
Contact info
244 Fifth Avenue, 10001, New York, United States
- 1 (888) 681-2568
- contact@accessibleGO.com
- accessiblego.com
Love these people!
Love these people!! So helpful and so quick to answer any questions!
14 November 2023
Reply from accessibleGO
Hi Laura - Thank you for your feedback. We do the best we can to ensure you are fully informed!
Above and beyond my wild expectations…
Above and beyond my wild expectations to get a motel room with everything we wanted to celebrate a significant birthday and in the location I wanted and the best part at a price point I could manage. I hope this room exceeds my expectations in every other way ! I'm so looking forward to getting away...
19 November 2023
Reply from accessibleGO
Hi Polly - Thank you for your kind words! Finding the spa bath was a tall order in a mobility-accessible room, but a challenge we were up for. So glad it worked out!
Thank you accessiblego for another…
Thank you accessiblego for another successful stay. You were able to catch that the hotel we were booked at did not meet our needs and at the last minute was able to find us suitable accommodations. You handled the whole thing…cancelling the mismatch and finding and making reservations that met our needs. Thank you so much!!!
1 November 2023
Reply from accessibleGO
Hi Renee - No accessibility request is too much to ask for. It's what you need when you travel. We know it can be a challenge if a hotel doesn't provide exactly what you need - so we are here to catch those errors in time to find a new hotel that fits your needs. Looking forward to the next trip!
Fantastic customer service with genuine…
Fantastic customer service with genuine caring. Excellent communication and advocacy! I will use them from this day forward, Patch was amazing!!
3 November 2023
Unprompted review
Reply from accessibleGO
Thank you for your kind words - this is exactly what we are here for. Looking forward to your next trip!
my trip to hollywood Florida
I love the personal attention and diligence in following up with hotel. thank you.
24 October 2023
Reply from accessibleGO
Hi Juan - Thank you for sharing your experience. We handle each booking with the utmost care to make sure that your specific needs are conveyed to the hotel. Thank you for your feedback!
Easiest reservation I ever made
Patch kept me updated on my reservation and made sure I had an accessible room. Very easy process.
27 October 2023
Reply from accessibleGO
Thank you for your feedback! We appreciate it. We are here to help and make the travel booking process hassle-free.
I asked a pretty significant question
I asked a pretty significant question, I was given a very prompt reply.
25 October 2023
Reply from accessibleGO
Thank you for this feedback! We appreciate it!
stellar
don't know if this is part of your service but we weren't on the first floor. do you ask them that? otherwise your service is amazing & so needed
thank you
19 October 2023
Reply from accessibleGO
Hi Cora, many thanks for the kind review! We checked our booking system and we apologize that we did not find record of first floor room request, though we always do our best to secure this for our customers because we know how important it is for safety. In general first floor room assignment is based on availability upon check-in as hotels don't always have all of their mobility-accessible rooms on the first floor. Thank you again for choosing accessibleGO! We are always here to help and we will note in our system to look out for this request for when you book with us.
Excellent customer service
This has been an amazing experience. Booking the hotel is easy and my specific questions regarding the room accessibility for my specific needs or answered. The representative I worked with went above and beyond to be helpful and follow up. I will definitely use this site in the future.
25 October 2023
Reply from accessibleGO
Hi Mary - Thank you for your kind words. This is exactly what we are here for. We know that the experience must be specific to you. Looking forward to assisting with your next trip!
Help Finding a Hotel with Accommodations
AccessibleGo was a great help figuring out which hotels had the accommodations our daughter needed to have a safe and pleasant stay. They were persistent and diligent in contacting hotel personnel to find out whether her scooter would fit through the doors and which rooms actually had grab bars where she needed them. All communication, both on the phone and through email, was professional, courteous and friendly. We are so glad that we found out about this service! We definitely will be using accessibleGo again when we make travel plans with our daughter.
24 October 2023
Reply from accessibleGO
Hi Kay - It was quite a journey to find the hotel that fit the bill! So happy it all worked out. We are looking forward to the next trip. Always here to help!
Helpful when Booking
We haven't yet been to our lodging yet, but accessibleGO has been very helpful communicating with the hotel about our accessibility needs.
23 October 2023
Reply from accessibleGO
Hi Bonnie - Thank you for your kind words. We are here to help to ensure that the hotel knows about your accessibility requests.
Nice hotel and nice room.
Nice hotel and nice room.
We were placed on 5th floor and I would have preferred the ground level for fire reasons since I cannot walk downstairs. The walk-in shower was wonderful since I cannot climb over a bathtub.
18 October 2023
Reply from accessibleGO
Hi Janette - Thank you for sharing your experience. We do our best to get first floor room assignments, but not every hotel has all of the accessible rooms on the ground floor. However, we know this is very important. Thank you for the feedback!
Everything was perfect
Everything was perfect. First time traveling with my husband since his stroke put him in a wheelchair. Y’all took the worry out of the process!! We were able to enjoy our trip!
9 October 2023
Reply from accessibleGO
Hi Judy - Thank you for taking the time to share your experience. We are so happy to hear that you were able to enjoy your trip and not worry about the details.
Great Experience!
They assured that we would have the handicapped accessible options we needed on our recent trip. We will definitely be using them for our next trip in a few weeks.
29 September 2023
Reply from accessibleGO
Hi Andrew - this is excellent to hear! We look forward to your next trip!
Ease of booking
I am very relieved that you did all the work! As a new amputee, I was worried about getting the right room for my needs but that was done for me!
I have also used the site to research places of interest and read the blogs. This told me everything I needed all of which is very reassuring! Thank you!
2 October 2023
Reply from accessibleGO
Hi Beth - Wonderful to hear! Also that our blogs served as a great source of information! We are more than happy to help in any way we can!
Awesome experience
Awesome experience! Was so easy to book a room with all amenities needed for my disability.
22 September 2023
Reply from accessibleGO
Hi Ann Marie - Thank you for taking the time to share your experience. We are happy to hear the process was easy for you!
Details needed are not ignored!
AccessibleGO made sure to check in with me when I didn’t fully book the first time. Then hunted out the info I couldn’t find to confirm the hotel room would work for my wheelchair life & be functional for my family traveling w/me. Gave me a few options in the city & area I was looking for. The hotel worked out awesome!
27 September 2023
Reply from accessibleGO
Hi Kristen - That is exactly what we are here for - to eliminate the surprises when you travel and make it hassle-free. So happy we were able to assist you.
First Rate Experience
The staff is so thoughtful, supportive, encouraging. Gave me confidence in the hotel selection because of their follow up. Relieving anxiety is so important in traveling with a partner with limited mobility. Accessible GO is a terrific resource.
22 September 2023
Reply from accessibleGO
Hi Jane! Thank you for your thoughtful response. We are so happy we were able to relieve your anxiety. Travel is for everyone!
The communication is great
The communication is great! No one ever cared about what I need in a hotel room and followed up with me to make sure it is ok for me!
19 September 2023
Reply from accessibleGO
Hi Barry - Thank you for your valuable input. We do care and are happy to hear that your hotel stay was a success!
We were surprised to learn that your…
We were surprised to learn that your site existed. Didn't know anyone specialized in reservations for the handicapped. We are thankful to Patch and her team. Details have been taken care of and if we have any issues, it can be taken care of with a phone call. Thanks again for your help and support!
22 September 2023
Reply from accessibleGO
Hi Craig - Thanks for taking the time to comment on your experience. We are so happy to help make your travels a success!
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