I called the helpline yesterday to report a new claim and spoke with an advisor called Tom Dean. He was super helpful, supportive and efficient and explained the whole process to me in detail as well... See more
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Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more
I got to ACHL purely by accident when I was calling my own insurance group. They immediately kept me at ease, and arranged a hire car for me so I could drive back from Manchester to London. The c... See more
Company replied
Many thanks to Accident Claim helpline with your excellent service after my accident on the 27th Oct. Tom Dean handled my claim very calmly and professionally. He helped me through the red tape a... See more
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Company details
- #71 of 158 best companies in Legal Services
Written by the company
Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.
Contact info
St Georges House, Peter Street , M3 2NQ, Manchester, United Kingdom
- 03333582145
- info@accident-claimsline.co.uk
- accident-helpline.uk
4.8
Excellent
593 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us, we really appreciate it.
Accident Claim Helpline Team.
Excellent response very helpful
Excellent response very helpful. Highly recommend
5 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for your kind feedback Sharon, we really appreciate it.
Accident Claim helpline Team.
The whole process was very professional…
The whole process was very professional and very helpful in every way and most of all very easy going.
10 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us John, we truly appreciate it.
Accident Claim Helpline Team.
Brilliant understanding easy to speak to
7 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you taking the time to share your review with us Ramlal, we really appreciate it.
Accident Claim Helpline Team.
Absolutely superb service
Within literally 10 minutes of the collision the 3rd party handed me her phone and I was speaking to a gentleman from The Accident Claim Helpline. Within the next 2 hours I had been contacted and spoken to the Legal team at Winn Solicitors, the repair company and Enterprise Car Hire. The accident happened late on a Friday afternoon and by Tuesday morning my SUV was picked up and a courtesy SUV given to me for the duration of the repair.
I would be interested to hear anyone had received better service than this, the best service I have ever come across in 50 years of motoring. 10/10
31 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for your kind words Glyn, we take the service we provide to our customers very seriously and we take immense pleasure in providing a first class, fast and efficient service. We love to receive feedback as this helps us shape the experience we deliver to all our customers - thanks again for taking the time to share your feedback with us.
Accident Claim Helpline Team.
Very smooth process
Quick to take as much detail of the accident as possible then passed straight through a specialist solicitors who then provided a replacement vehicle in less than 24 hrs whilst mine is being repaired.
Quick and seamless process
2 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much John for your great five star review. We take pride in providing a stress free and seamless service to our customers.
Accident Claim Helpline Team
Advisor went out of his way to explain…
Advisor went out of his way to explain and help us understand every process of the claim
3 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Jake for taking the time to leave your great five star review.
Accident Claim Helpline Team
I thought I was phoning my insurance…
I thought I was phoning my insurance company, but I was calling these people. Their number comes up first when you Google your insurance company's accident line, and they persuaded me to go with a third-party recovery service. And they wrote my car off for a small dent in the door and low-balled me on the offer
6 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for your comments. We are unable to identify you by name alone and have requested further information from you. To date we have not received any further information.
We would like to address some of the statements in your review.
It is a fact that our advertising appears on platforms such as Google, as do the advertisements of many insurers. Our advertising is subject to strict compliance requirements and never claims, directly or by implication, that we are an insurer or that we act on behalf of one. Our compliance with Google requirements is a mandatory precursor to advertise through this medium. It is also relevant to mention that certain key words entered into Google will return differing results dependant on a range of variables and the day or time the search is made. The selection of which number to call is then of course driven by the user.
Accident Claim Helpline is an independent and fully regulated claims management company. We provide an alternative route to claiming after a non-fault accident, offering fast, efficient services and protecting customers from unnecessary financial loss, such as paying an excess or losing their no claims discount.
Pursuing a claim through the at-fault party’s insurer, rather than your own, offers a number of significant benefits. It means you are not required to pay your insurance excess and there is no negative impact to your no claims discount. This is one of the core advantages of the service we provide, which is designed to support clients in recovering their losses in a straightforward and cost-effective manner.
Without being able to identify your case, we cannot comment further on the outcome of the claim.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Jack for your great five star review.
Accident Claim Helpline team
Reply from Accident Claim Helpline
Thank you for your feedback Martin, we're really pleased everything was sorted so quickly.
Accident Claim Helpline Team.
Reply from Accident Claim Helpline
Thank you for your feedback Keith, we really appreciate you taking the time to share your experience of our service with us.
Accident Claim Helpline Team.
Accident claim helpline were extremely…
Accident claim helpline were extremely professional & from the start got Everything sorted out for me with no hassle. Communication was fantastic too. Took all the stress from me.
22 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for taking the time to share your feedback with us Krissy, we take great pride in providing a first class service to all our customers so feedback like yours really goes a long way - thank you.
Accident Claim Helpline Team.
Fakes as your insurer when you are vulnerable
This company masquerades as your insurer after a crash. They buy out the top position in google search and when you call having grabbed their number under stress, they will use deliberately vague language fooling even the most savvy. So relieved I realised before making a real error. I didn’t go very far into the process as it all made zero sense, but they will force some kind of ‘joint liability’ and then overcharge in every direction to make money off your accident. Do not trust them.
Update: they have flagged this review as defamatory.
31 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for sharing your comments. We appreciate all feedback, but it is important to correct several false and potentially damaging statements made in your review.
We are not an insurer, and we do not present ourselves as one. When motorists contact us following an accident, we clearly explain that we are an authorised and regulated claims management company, providing an alternative to claiming through their own insurer. This is a legitimate, fully compliant, and regulated service.
Many motorists choose to use our service because it can help avoid paying an excess, protect their no-claims discount, and secure a comparable replacement hire vehicle if required.
These benefits are not generally available when a motorist claims through their insurer which can often result in the loss of a no-claims discount and increased future premiums. That is, of course, the route you chose, and we respect that decision.
We reported this review to Trustpilot as defamatory, because several of the statements made are not factual and could cause unjust harm to our reputation. We fully support open and honest feedback, but reviews must be based on genuine experience and accurate information.
The vast majority of customers who contact us find our process to be transparent, professional, and efficient, and we take pride in the positive feedback we consistently receive.
Accident Claim Helpline Team.
Excellent customer service
Many thanks to Accident Claim helpline with your excellent service after my accident on the 27th Oct.
Tom Dean handled my claim very calmly and professionally. He helped me through the red tape and was only to happy to repeat or explain something I didn't understand.
He is an asset to the company !!
Keep up the good work in providing your customer with an outstanding service .
Karen Thursfield
27 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for your kind words Karen, we really appreciate you taking the time to share your experience of our service with us. We take immense pride in the service we provide so we'll be sure to share your feedback with both Tom and his wider team - thanks again.
Accident Claim Helpline Team.
Fantastic service
25 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for your wonderful feedback Zahra, we really appreciate you taking the time to share your experience with us.
Accident Claim Helpline Team.
Very straightforward process
Very straightforward process, Tom in particular has been really helpful
28 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your wonderful feedback with us Ruth, we really appreciate it. We will be sure to share your feedback with Tom too.
Accident Claim Helpline Team.
Car accidents are scary but I can…my accident experience wasn’t as bad as it could’ve been due to Aviva insurance and Winn accident claims
Car accidents are scary but I can honestly say that staff were all very calming and helpful the experience can be overwhelming when you’re feeling anxious and worried about what’s going to happen the staff were all wonderful they all spoke to me kindly and respectfully explaining what was going to happen at every point also reassuring me that everything was going to be dealt with giving me as much support as I needed a very polished and professional team.
23 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for your great five star review. We're really glad to hear that the team made a difficult experience easier for you.
Just to clarify, when you reported your incident, you called Accident Claim Helpline rather than your insurer, Aviva. We are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and it was our pleasure to assist you in managing your claim. Once again, we really appreciate your kind words and your trust in us. If you need any further assistance, please don’t hesitate to get in touch!
Accident Claim Helpline Team
Literally could not fault
Literally could not fault, lovely car dropped to my front door. Totally shocked and made the upset of my car being smashed into a whole lot easier wit a great company ☝️
23 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for sharing your lovely review with us Katy - we take immense pride in the service we provide to our customers so feedback like yours really goes a long way - thank you!
Accident Claim Helpline Team.
First class, professional service
Following my road traffic accident, I contacted the accident claim line through Ford Insure. I was shaken and upset when I rang but as the call progressed I felt more and more relaxed and confident that I was dealing with a professional and caring company. More importantly, the agent who dealt with my call - Tom Dean - was amazing. He carefully explained everything, gathered information in a caring and supportive manner and overall made me feel like a valued client. He was reassuring throughout and ensured that I was okay and that I fully understood each step and the reasons for the questions he asked. Most impressively he made a call back the next day to check that I was okay and hadn’t suffered any injury other than minor aches and pains. Tom is a credit to the company - so kind and friendly but maintaining professionalism and focus. Other than the reason I was calling, I honestly couldn’t have asked for a better experience. Thank you
22 October 2025
Unprompted review
Reply from Accident Claim Helpline
What a lovely review! thank you so much for taking the time to share your experience with us, we take great pride in the service we provide to our customers ensuring they have all the information explained clearly whilst ensuring services are deployed quickly and efficiently.
The welfare of our customers is also paramount so it's pleasing to hear that Tom looked after you so well. We will be sure to share your feedback with Tom and his wider team.
Accident Claim Helpline Team.
Great support from the minute I called…
Great support from the minute I called they advised me what I needed to do and provided a courtesy car within 48 hours
10 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Nick for your great five star review.
Accident Claim Helpline Team
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