Accommodation.co.uk Reviews 

881
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company, highlighting consistently reliable service. Consumers frequently praise the helpful and professional staff for making rental and moving processes remarkably smooth and stress-free. Clients appreciate the prompt responses, clear communication, and consistent updates provided by agents regarding property management and viewings. Some reviewers were not happy with response times and communication, noting that getting in touch could sometimes be difficult. A few customers also mentioned experiencing frustrating delays with maintenance requests, administrative follow-ups, and getting timely replies. Additionally, individuals pointed out occasional difficulties during the screening procedure or when trying to resolve billing matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Clients share positive opinions on service, highlighting how reliable, fast, and helpful the team is... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being accommodating,... See more

Response time

Users describe positive interactions with response time, noting that consumers always received quick replies... See more

User experience

People report positive experiences with user experience, noting that it made the process really simple, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really solid experience with Accommodation.co.uk from start to finish. Everything was explained clearly, and whenever I messaged or called, someone got back to me quickly. It made the whole pr... See more

Rated 5 out of 5 stars

just had new tenants move into a rental flat. very happy with the work carried out by Hayley, Hayley answered all my questions promptly she carried out many viewings to try and find me suitable tenant... See more

Rated 5 out of 5 stars

I recently used Accommodation.co.uk and was genuinely impressed. The whole process was fast and reliable, and I felt looked after from the very beginning. Communication was quick and clear, which made... See more

Rated 5 out of 5 stars

So pleased with Accommodation.co.uk! Aaron helped us sort our tenancy, was prompt, polite and respectful. Definitely recommend using them, went above and beyond for us! Thank you very much Aaron.


Company details

  1. Property Rental Agency
  2. also in
  3. Apartment Letting Agency
  4. Estate Agent
  5. Estate Agents
  6. Property management company
  7. Property valuer

Written by the company

Next-generation letting agency that combines the best Local Lettings Agents with industry-leading technology. We’re on a mission to change the rental experience for the better. Through supporting our local agents on the ground, giving landlords their valuable time back, and being there for our tenants when they have an issue. At every stage, we’re putting people first. Web only? That’s just not us. So much more than just a ‘.co.uk’ company, we’re able to deliver a personal service across the UK but with the added advantage of also having great technology behind us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

881 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(881)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I found Dan Butcher from Accommodation.co.uk to be excellent in all aspects from sourcing good tenants quickly . He is polite friendly and always responds promptly. I highly recommend him as an outstanding representative of his company.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

No one let me know I was unsuccessful

No one let me know I was unsuccessful. Waiting for an email that never came. Very disappointed, as a retired person I thought they were looking for someone long term. Can't even speak to someone. I shall be avoiding this company from now on. Communication is the key.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Hayley and Lisa were amazing

Hayley and Lisa were amazing - very responsive and helpful with all our numerous requests.

The Accommodation portal is also very user friendly and efficient. Made the whole process smooth and easy.

31 March 2025
Unprompted review
Rated 4 out of 5 stars

Accomodation.co.uk helped with…

Accomodation.co.uk helped with renovations and marketing with really good outcomes. Brooke was very helpful but my only issue was with communication. Staff seem to be exceptionally busy with what seems like massive work loads and response times were often delayed. Time will tell about longer term management. All in all, it's so far so good!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support from Emilia

I was supported by Emilia who was so proactive and was able to move a 12 month tenant in within 2 weeks of receiving the key. Great communication and easy process. Will now only exclusively work with Accomodation when looking for a tenant.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

A thoroughly pleasant experience.

A thoroughly pleasant experience.
Thanks to the speed and competence of accomodation.co.uk and of the local agent Andy Davies of Swansea, my property was let out within a week of advertisement and, most important, to the kind of tenants I wanted. Prior to that Andy and I had discussed matters thoroughly, he and his wife Kath visited the property and pointed out things that had to be fixed, having in mind both my own interests and the tenants' protection.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service, really friendly, helpful and efficient

Sam in Bristol was great. She was incredibly friendly and helpful, really communicative and very efficient. She stepped in to help with few last minute things to get the property ready for the new tenants. I like how she got to know me and the property, to understand what I was looking for by way of tenants, and to be able to confidently answer the questions of the tenants. I have no hesitation in recommending Accommodation.co.uk and in particular Sam in Bristol.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Met with Sammy

Met with Sammy , she was fantastic very thorough and experienced I cannot imagine Sammy to be unreliable as per the review I have read.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support, advice and successful tenancy agreement.

This is a great company and give excellent personal support. We were working with Dan Butcher to find a tenant and with it being our first time as a LandLord the process was made less daunting with Dan. He was helpful, supportive, honest and reliable. He secured a tenant within a week and it was all set up and in place within a month. Highly recommend.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Helen has been amazing in supporting us…

Helen has been amazing in supporting us as first time landlords. Tenants were moved in within 4 weeks of advertising and the whole process couldn't have gone smoother. Thanks for guiding us through the process!

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Dan B is an asset to your company.

Dan B has been an absolutely amazing. Me and my wife originally didn't get accepted for the property we really wanted. However, the tenants who originally got the property fell through. Dan proactively reached out and not even two weeks later, we signed and got the keys. As this is the first time me and my wife are renting together, it was a bit nerve wracking and Dan was so patient with all of my questions and would give me the time to chat if I needed it

Thank you so much Dan for being a part of mine and my wife's next steps in our Journey and making it such a smooth transition.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

The agent did not show up!!

Unfortunately, Sammy did not show up for the appointment, neither she called or emailed me cancel in advance or apologise for not coming!
Very disappointing to leave work early for this valuation appointment and to arrive well before time to be surprised by this!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Dan made the experience of finding a…

Dan made the experience of finding a tenant a very easy one. His friendly approach and listening to all my requests. It was a very quick and easy turnaround to my rental property. All the communication was on point . Many thanks Dan

1 February 2025
Unprompted review
Rated 1 out of 5 stars

I would like to leave a review based on…No show

I would like to leave a review based on the service provided, but since they didn't show up for the initial appointment then the only review i can leave is that they did not turn up , no phone call to explain or any contact at all except an email with this invite to leave a review . so here it is.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Great support as a first time Landlord.

This is a great company to support anyone who is a Landlord. Our first contact was with Dominic Knight who was very helpful and gave good advice and was very knowledgeable. He followed up with information and linked us with his colleague Dan Brown who has been a great support in our early days of being a landlord. Highly recommend.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Helen was amazing

Helen was amazing !
She guided me along the process calmly and gave me very useful contacts so I could provide all the documentation needed.
I really like the fact that I didn’t receive any form of pressure to put my house on the market (compared to other agencies).
When I was ready and in a rush I was amazed by how quickly and smoothly the process went. She really went to the extra mile for me, not even talking about the availability. I was happy to receive a few applications and to be able to make the right choice receiving her guidance.
Thank you

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Sammy made a positive impression

Sammy was pro active and worked hard to find the perfect tenant for us. She understood our needs and responded promptly to any queries. It was very comforting to be able to easily contact her by phone or message, and we always felt she was working in our interests.

11 January 2025
Unprompted review

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