Accord Legal Services Reviews 

297
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the representatives are exceptionally friendly, knowledgeable, and patient, ensuring every single question is answered thoroughly without ever making anyone feel rushed or pressured during consultations. Consumers deeply appreciate the personalized approach and clear, jargon-free explanations, which make complex planning tasks feel remarkably simple, smooth, and completely stress-free. However, some people mentioned encountering notable communication hurdles and persistent follow-up issues after their initial appointments. A minority of reviewers were dissatisfied with unfulfilled promises, long waiting times, and frustrating mistakes made by staff when updating their important legal documents.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

Service

Reviewers mention positive feedback about service, highlighting quick and convenient will writing... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being friendly,... See more

User experience

Clients share positive opinions on user_experience, highlighting that processes are made simple and clear... See more

Customer communications

Users describe positive interactions with contact, highlighting that representatives are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more


Company details

  1. Estate Planning Lawyer

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

297 reviews

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4.7

All reviews

(297)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommend Sarah Danbury

Our experience with Accord Legal Services and in particular Sarah Danbury has been excellent. Sarah provided an efficient service and answered all of our questions thoughtfully. She took time to get to know us and it was a pleasure to work with her. 10/10 recommend.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Thorough and compassionate service

We dealt with Sarah Danbury who was absolutely amazing and so thorough. She went through everything and answered all of our questions with such compassion and thought. We were very pleased with the service received.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

We dealt with Carol Dooley

We dealt with Carol Dooley, really helpful and feel like i can breathe a sigh of relief that my daughter will be properly cared for if worst case scenario should happen. Reputable company, nice people and happy with outcome of our Will.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah was very knowledgeable and explained our options clearly.
We are very happy with our experience and would recommend using her as a will writer

2 October 2024
Unprompted review
Rated 4 out of 5 stars

Catherine came out to us and signed us…

Catherine came out to us and signed us up for Wills and upsold us from the free wills for police to in trust wills etc for the kids. I chased the wills around 6 months later and the basic ones then came out and the in trust a couple of months later after chasing again with a big apology and goodwill payment for being so late. I think they were maybe not submitted initially properly .
We took out finance through a second company through accord to pay for them over a few years which would have led to a large interest payment, luckily we knew we could pay it off early with no fees over a few months but if we hadn’t been able to probably would have looked at a different finance option.

I would recommend Accord to colleagues but would suggest putting a note in the calendar for a few months down the line to chase or be sure they arrived as it took me 6 months to realise we’d never got them

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service 👍

I spoke with Sarah Danbury today and agreed to making a will.
I have to say that Sarah was excellent. She went above my expectations for this service. The time of the call was arranged well and was suitable. Every detail of the offer was explained fully and clearly. I did not feel under any pressure whatsoever. My questions were answered in a non judgemental and friendly way.
I want to give excellent feedback for Accord as a way to say thankyou for offering me this service for NHS workers during the pandemic. This is truly genuinely appreciated. Thankyou.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah Danbury. Very helpful and explained everything in a logical and clear manner. Would most definitely recommend to family and friends. Thank you

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah Danbury has been excellent throughout. I had early communication and introductions, a time and date suitable for me to discuss what was needed and the advice and information provided was sound and thorough.
I would recommend Accord, and thank you again Sarah for taking the time to explain in detail about Wills.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service from Accord Legal Services

I had a great experience with Accord Legal services, and in particular, with Sarah Danbury, who was great at providing my wife and I an excellent service. It was clear she was passionate and knowledgable about providing us with the right fit Will, and was incredible at explaining everything in detail but without any jargon.
I would highly recommend Accord Legal services, not only for the great customer service but also for providing Police and NHS staff, discounts on their Wills.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

The most important document

The advise given about the various options available to us was very good. Sarah Danbury was knowledgeable and lovely. It is something we have put off for so long and feel a sense of relief to take first step in protecting the children’s future when we are no longer here.

23 July 2024
Unprompted review

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