Accord Legal Services Reviews 

296
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the representatives are exceptionally friendly, knowledgeable, and patient, ensuring every single question is answered thoroughly without ever making anyone feel rushed or pressured during consultations. Consumers deeply appreciate the personalized approach and clear, jargon-free explanations, which make complex planning tasks feel remarkably simple, smooth, and completely stress-free. However, some people mentioned encountering notable communication hurdles and persistent follow-up issues after their initial appointments. A minority of reviewers were dissatisfied with unfulfilled promises, long waiting times, and frustrating mistakes made by staff when updating their important legal documents.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

Service

Reviewers mention positive feedback about service, highlighting quick and convenient will writing... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being friendly,... See more

User experience

Clients share positive opinions on user_experience, highlighting that processes are made simple and clear... See more

Customer communications

Users describe positive interactions with contact, highlighting that representatives are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more


Company details

  1. Estate Planning Lawyer

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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4.7

All reviews

(296)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Will services from Sarah Danbury…

I had an appointment with Sarah Danbury from Accord Legal Services. Sarah was very friendly, professional, helpful, she made me feel at ease when discussing arranging my Will. Sarah made everything easy to understand , she was clear and concise. Would highly recommend.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

New will

Had my appointment with Sarah Danbury, was a lot simpler than I thought largely down to Sarah, as it was the first will I've had done.

Would highly recommend.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Will service

Will service from Sarah from start to finish was excellent . The advice offered was second to none as I was unsure of what I needed . Such a pleasant experience from start to finish, would not hesitate to recommend her to friends and colleagues , a great asset to Accord legal services.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Appointment to write a will

I had an appointment with Sarah Danbury to arrange a will. She is so personable and approachable. I did not feel rushed at all, she explained everything and was knowledgeable. She made the appointment so straightforward. Communication was excellent and she provides her contact details for any follow up queries and gets back to you! Thank you Sarah. I would highly recommend Sarah.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Dansbury was great.

Sarah Dansbury was great.
She explained everything clearly and went into detail with regards to available options.( What was the best for me)
A pleasure to talk to.
Would highly recommend.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury 10 out of 10

Sarah Danbury was fantastic and really helpful with our will.
She explained everything clearly to both of us and we could not have asked for anything more.
A massive 10 out of 10 and we both definitely recommend Sarah and Accord Legal Services.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

We couldn't thank Sarah Danbury enough

We couldn't thank Sarah Danbury enough. She advised the best option for my elderly Mum in simple terms so she could understand. Sarah explained in full though, and made the morbid process of making a will more light hearted. She has a lovely caring manner with a great sense if humour. Thank you Sarah. We will be calling you again to help myself and my husband make a will.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Just had an appointment with Sarah…

Just had an appointment with Sarah Danbury. She was brilliant, really friendly and easy to interact with. She explained everything in detail, and in plain language making the process quick and simple. I would highly recommend her to anyone seeking advice around will options. Thanks Sarah :0)

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Easy, beneficial and helpful service with Sarah Danbury

5 star review goes to Sarah DANBURY of Accord Legal Services Ltd as the entire experience so far has been very personal, professional and beneficial. Sarah spent over the allotted time on the telephone call explaining all our options and was happy to answer all our prepared questions. My wife and I initially contacted Accord due the vast amount of 5 star reviews and we were not disappointed at all, we arranged a suitable time for the telephone conversation, Sarah rang us to the exact time agreed and was extremely approachable and thorough and we really appreciate her advice and recommendations. I was under no illusion that what we required to guarantee our estate and wealth would go to whom we wanted it to, would not be covered in a simplistic free Will and that a Trust and additional legal, financial and medical Power of Attorney for us both was required for what we needed. Sarah recommended a Tax Efficient Will Trust and explained all the benefits and costs involved and arranged for the Power of Attorney papers to be drawn up and explained the time process to us too. Sarah also provided contact information and stated we could contact her at any time if we had additional questions. We are more than happy to recommend Sarah Danbury and Accord Legal Services as to date the process has been painless and hopefully a long time in the future will be beneficial, many thanks Glen and Jo.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Will sorted with no stress

I have just had my appointment with Sarah Danbury. She was absolutely fab and went through everything so throughly so I completely understood and didn’t try and push anything on me, she just let me make my own informed decision. I am so happy with the free service they offer for NHS workers and would highly recommend.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

I had an appointment with Sarah Danbury today for the free will service. It was free as I am a Nurse and a keyworker. She was fantastic. She answered all my questions. I was very happy with the service today. I definitely would recommend Accord Legal Services and Sarah.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Sarah Danbury was helpful from the first instance, explained everything fully and clearly, she was friendly and nothing was too much trouble. I would not hesitate to recommend this company

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Sarah Danbury was fantastic, very clear and patient and she answered all of my questions. Would definitely recommend to others!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was BRILLIANT

Sarah Danbury was BRILLIANT, very patient, professional and explained all the options very clearly. At no point did I feel pressured into anything and I shall definitely use her in the future, as well as recommend her to my friends and colleagues.
Thank you, Sarah!!!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

Many thanks to Sarah Danbury for her time and help this morning. She took time to explain all of the options to me carefully and didn't push me into anything.

4 April 2025
Unprompted review

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