Accu is an amazing company. They have so many types of screws, bolts, rivets, clips, bits, etc. I needed some Imperial machine screws, which arrived very fast. The screws are excellent quality- s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was looking for washer to raise my rather heavy garden gate. Most websites sold the item I was after - washer with 15mm bore - but Accu was the only one I found with detailed drawings of their item... See more
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Easy to use website to identify exact measurement fixing screws and nuts. Nylon type in my case. You specify exact quantity and pay per screw/nut, which are split into resealable bags. Package arr... See more
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In this day and age it is very rare to find a company that actually delivers outstanding customer service. Many promise, very few actually deliver. Accu does exactly that. As a DIY user, I have ordere... See more
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Company details
- Fastener supplier
- Industrial Supermarket
- Machinery parts manufacturer
- Manufacturing Service
- Precision engineer
About Accu Components
Written by the company
Accu supplies a wide range of precision engineering components to over 50% of the world's top 100 manufacturers.
Building Tomorrow
Building tomorrow isn’t just about selling components. It’s realising that the human truth that Accu serves is progress, and empowering the makers, engineers and innovators to build tomorrow.
We care about the small things - taking pride in working with our customers to create life changing advancement. From tiny screws in children's prosthetic limbs, to precision bolts within fusion reactors that promise unlimited clean energy; our components are delivered across the world to help build a better tomorrow.
AccuPro
AccuPro is built for engineers & creators who fully understand that speed is key to the design & build process. For just £30, you receive 1 year’s express delivery on all orders, big or small. So you can turn your concept into a working prototype faster than ever before.
Trusted By The Global Engineering Community.
- 30,000 Positive Customer Reviews.
- 750,000,000 Components Sold.
- 125+ Countries Served Worldwide.
Contact info
Hope Bank Works, HD9 6QA, Huddersfield, United Kingdom
- 01484 937010
- help@accu.co.uk
- accu.co.uk
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding in many way's
Outstanding in many way's, firstly the product range is fantastic, able to buy in good quantities, the communication is clear and very precise with quick delivery, being packaged extremely well.
5 May 2026
Unprompted review
Reply from Accu Components
Hello David,
Thanks the great feedback! We’re really pleased to hear you’ve had such a positive experience with Accu.
It’s fantastic to know the product range, clear communication and quick delivery all hit the mark. We always aim to make ordering as smooth and reliable as possible.
Needed some items urgently
Needed some items urgently, company delivery time to me overseas was the best offer, I had seen.
Accu delivered on time as per their estimate.
Products are excellent and reasonably priced.
Highly recommend ACCU COMPONENTS.
6 May 2026
Unprompted review
Reply from Accu Components
Hello Ahmad,
Thanks for the great feedback! We’re delighted to hear that our overseas delivery times met your urgent requirements and that everything arrived as promised.
Your recommendation means a lot to the team.
Fast delivery and good quality product.
Fast delivery and a product that exactly matched my requirements (shouldered bolts for gate hinges).
Would recommend to anyone.
12 May 2026
Unprompted review
Reply from Accu Components
Hello Jay,
Thanks for your great feedback! We’re really pleased to hear that your order arrived quickly and matched your requirements perfectly.
It’s fantastic to know you would recommend Accu to others, and we truly appreciate you taking the time to leave feedback!
Good range
Good range, clearly described. Fast service. Great that they do small quantities.
5 May 2026
Unprompted review
Reply from Accu Components
Hello,
Thank you for your great feedback. We’re pleased to hear you found our range easy to browse and clearly described, and that our fast service met your expectations.
It’s fantastic to hear that our small quantity options were valuable for your project.
Great service, highly recommended
Very impressed. Struggled for years to find the right fasteners in small quantities that would usually fall into specialty items. Their stock is massive, huge range, fast and efficient delivery abroad (Switzerland in my case). Highly recommended.
7 May 2026
Unprompted review
Reply from Accu Components
Hello Bruno,
Thank you for the great feedback.
We’re delighted to hear that you found the right components for your project after such a long search.
It’s great to know our wide range, efficient service and fast international delivery made a positive impression.
Brilliant service
Brilliant service. Great packaging. Good price as well.
Very impressed and would definately recommend Accu.
7 May 2026
Unprompted review
Reply from Accu Components
Hello Mark, thanks for the 5 star review! We're so glad to hear you'd be happy recommending us. Hope to see you again soon.
Accu - The place to go for your DIY needs.
Provided an excellent and timely service and delivery.
1 May 2026
Unprompted review
Reply from Accu Components
Hello Michael,
Thanks for your kind feedback!
We’re delighted to hear that you experienced both excellent service and timely delivery. Providing a reliable and efficient experience is something we take great pride in, so it’s great to know this came through.
Excellent products and service
I have bought a few bits and pieces over the yrs and keep coming back as I know the products are of a high quality only matched by the always prompt service and customer service when they say next day they mean it even to northern Ireland, I would highly recommend 👌
29 April 2026
Unprompted review
Reply from Accu Components
Hello Ken,
Thanks for your great feedback and for your continued support over the years.
It’s great to hear that you keep coming back to us.
We’re really pleased that our service has been consistently prompt and reliable, and that our team has made a positive impression.
We look forward to seeing you again soon!
Utterly terrible customer service
Utterly terrible customer service.
Of course they reply to negative reviews promptly, shame they are not as responsive on orders that you pay to delivered quickly.
No one got back to me and resolved the issue
25 April 2026
Unprompted review
Reply from Accu Components
Hello Mark,
We’re very sorry to hear about your experience. This is not the level of service we aim to provide.
We would really like the opportunity to put this right and review what went wrong internally to prevent this happening again, if you could please send more information to help@accu.co.uk I will ensure this is looked into further. Thanks
Outstanding Quality AND Customer Service
Found very hard to find screws. Super high quality. Customer support and service were outstanding.
22 April 2026
Unprompted review
Reply from Accu Components
Hello Thomas,
Thank you for your feedback! We’re really pleased to hear that you were able to find what you needed and that the quality met your expectations.
It’s especially great to know that our customer support and service stood out, as we work hard to provide a reliable and helpful experience at every step.
I placed order for some small parts…
I placed order for some small parts like nuts and fasteners. After 8 days of placing order ( while they were expected to deliver the product by this time), they message me and say that all the products are not available with them (they mentioned while ordering that they have all products available and can dispatch next day). Dont depend on them if you are working on time critical projects.
23 April 2026
Unprompted review
Reply from Accu Components
Hello Sandeep,
Thank you for your feedback. We’re very sorry to hear about your experience, particularly the delay and the change in availability after your order was placed. We understand how important it is to be able to rely on accurate stock information and timely delivery, especially for time-sensitive projects.
This is not the standard we aim to deliver, and we are reviewing this internally to improve both our communication and stock accuracy.
Great service and speedy delivery
Easy to use website - competitive pricing - speedy delivery - would recommend highly
13 April 2026
Unprompted review
Reply from Accu Components
Hello Denis,
Thank you for your kind feedback! We’re delighted to hear that you found our website easy to use and that our pricing and delivery met your expectations. It’s great to know you’d recommend us, as we’re always working to provide a fast, reliable and seamless experience for our customers.
Reply from Accu Components
Hello Michael,
Thank so much for leaving your lovely review, we will ensure we let Caroline know of this fab feedback. She certainly is wonderful!
Bad customer service!
I ordered some parts from Accu, 2 days after they were due, they had still not arrived. I phoned to ask where my order was and was told that it had not been sent out because they had assigned the wrong carrier.
No one from Accu had bothered to inform me of their mistake. Accu then sent a replacement shipment, but when it arrived, 2 items were missing.
It seems that the refund of the missing parts will not happen automatically and I now have to tell them what is missing for the refund! (Shouldn't their system do this automatically??)
Don't be fooled by the slick looking front end of Accu's web site... the customer service is terrible!!
22 April 2026
Unprompted review
Reply from Accu Components
Hello,
We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating delays and poor communication can be. We’re especially concerned that you were not kept informed and that your follow-up experience added further inconvenience.
We would really like the opportunity to put this right and review what went wrong internally to prevent this happening again, if you could please send more information to help@accu.co.uk I will ensure this is looked into further. Thanks
Excellent quality, superb customer service
Superb pieces of equipment made to the highest standard and an excellent customer services team that kept me updated and assisted at every turn. Shop with confidence
14 April 2026
Unprompted review
Reply from Accu Components
Hello Julian,
Thanks for your great review.
We’re really pleased to hear that you’re happy with the quality of our equipment and that our customer service team kept you well informed and supported throughout your experience.
We look forward to seeing you again soon.
Great all round experience
Easy to follow website. I was able to purchase just the 2 screws needed and not a whole wasteful pack of them - and really fast delivery.
14 April 2026
Unprompted review
Reply from Accu Components
Hello Valerie,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you found the website easy to use and were able to order exactly what you needed without unnecessary excess. It’s great to know the fast delivery also met your expectations, as we aim to keep things as efficient and straightforward as possible.
Speedy Delivery
The correct items - and only a small order - turned up without delay.
18 April 2026
Unprompted review
Reply from Accu Components
Hello Tony,
Thanks for your great review.
We’re pleased to hear your order arrived quickly and exactly as expected. Providing a fast, accurate and reliable service is key to what we do, so it’s great to see that reflected in your experience.
An easy choice
The website is well organized -- I found what I needed in seconds -- and unlike many, the dimensions of the product are provided in full, so I could be confident that the product would fit where I needed it. (I tend to do unusual things with parts so I need all the dimensions...) They sipped right away and the parts did indeed fit; prototypes successful so soon I'll be back to buy in larger volumes.
6 April 2026
Unprompted review
Reply from Accu Components
Hello Stephen,
Thank you for your detailed and thoughtful feedback.
We’re pleased to hear that you found the website easy to navigate and that the information provided gave you confidence in your selection. It’s great to know your project was a success and that everything arrived promptly.
We look forward to supporting you again as you move into larger volumes.
Hidden Chinese Imports and Insane Customs Fees
We placed an order with this UK company from Spain. We spent €80 on materials and paid €56 in shipping costs. To our surprise, the items were shipped from China, and we had to pay an extra €108 in customs fees. A total of almost €250 for an €80 purchase. Quite a surprise. Our first and last time buying from them
26 March 2026
Unprompted review
Reply from Accu Components
Hello Javier,
Thanks for your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected costs can be.
Customs duties and transaction fees are applied by external authorities and are outside of our control. That said, we fully recognise the impact this can have and appreciate you bringing it to our attention.
We’re always working to improve clarity across our ordering and delivery process, and your feedback is invaluable in helping us do that.
Stainless screws
Easy to use website and payment method plus delivery was quick
9 April 2026
Unprompted review
Reply from Accu Components
Hello Andy,
Thanks for the 5 star review!
I really appreciate you leaving feedback on your recent experience with us and it's great to hear you were happy with the speedy delivery service.
We hope to see you again soon!
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