ACE is awesome! They don't take forever to pay out your winnings and the chances of winning the jackpot is actually decent, I won 3 already. Just wish they had better coin package deals but otherwise... See more
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Review summary
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What people talk about most
Based on these reviews
The customer service is exceptional. Its nice to speak w someone who actually knows what they are talking about and can assist me in finding what im looking for ( a strike plate for the de... See more
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Love playing games and the games are fun just wish you would give away more free sc I love playing but can't always play when I don't have money all the time it's exciting to win.
Company replied
Ace.com told me the truth they said redemption time would take 3-5 business days it might have taken two. For me it really cant get any better as long as I have honesty I'm good. On the other hand Roy... See more
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Company details
About ACE.com
Written by the company
At ACE.com, our mission is to deliver safe, secure, and fun entertainment to hardworking Americans. We provide the excitement of playing the nation’s most popular online casino-style games in a responsible way.
As players at heart, we set out to create the ACE.com community that allows passionate gamers like ourselves to play games and interact in a secure environment.
With top-tier titles from leading providers and a strong focus on player experience, we bring you an evolving library of engaging games designed for both fun and fairness.
Contact info
United States
- ace.com
4.6
Excellent
2K reviews
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Reply from ACE.com
Hi Anthony,
We truly appreciate your feedback! It’s great to know you’re enjoying the experience and having so much fun with us.
We strive to keep our library exciting and our games consistent for players like you.
Your positive feedback means a lot to our team and encourages us to keep improving.
We look forward to seeing you back in the games and hope your luck continues.
Warm regards,
Desiree
Reply from ACE.com
Hello Perry,
We're happy to hear that you had a great time and were able to relax. We appreciate a lot your 5-star review
Thank you for your positive feedback and for sharing your thoughts.
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team.
I like how quick the response is and…
I like how quick the response is and the games are great too ...
15 April 2026
Reply from ACE.com
Hi Antonio,
Thank you so much for the wonderful feedback!
It is truly a pleasure to hear that you are enjoying our selection of games and that our team has been able to assist you quickly.
We strive to provide a top-tier experience for all our players, and knowing that we’ve hit the mark for you really makes our day.
Your support is what keeps us motivated to keep improving!
We have plenty more exciting updates and games on the way, so stay tuned.
We're thrilled to have you as part of the Ace community.
For any other concerns, our online support is available 24/7.
Feel free to contact us anytime at support@ace.com or via our ‘Live Chat’ help.
Best regards,
The Ace Team
Reply from ACE.com
Hi Christopher,
It is wonderful to hear that you are enjoying our selection of games.
We take great pride in providing a top-tier experience, and your kind words mean a lot to us.
Your feedback truly brightens our day and motivates us to keep improving our platform.
You can count on us to continue bringing you the best entertainment possible.
For any other concerns, our online support is available 24/7.
Feel free to contact us anytime at support@ace.com or via our ‘Live Chat’ help.
Best regards,
The Ace Team
It was very easy training still…
It was very easy training still learning can't wait to see what tomorrow brings
8 December 2025
Reply from ACE.com
Hi Sierra,
It is wonderful to hear that you found the initial training so smooth and accessible.
I love your enthusiasm, and I am confident the upcoming challenges will be just as rewarding.
We are right here cheering you on as you continue to sharpen your skills in the game.
Thank you for sharing your journey with us, and we look forward to seeing your progress.
For any other concerns, our online support is available 24/7.
Feel free to contact us anytime at support@ace.com or via our ‘Live Chat’ help.
Best regards,
The Ace Team
This gaming platform kicks…
This gaming platform pretty much kicks ass so far… Daily “Rewards” pretty cool got all the favorite gaming platforms that I like with all my favorite games and slots! Haven’t seen a problem with them yet redemption and verification process is also pretty quick and efficient.
15 April 2026
Reply from ACE.com
Hi Kendra,
It is absolutely fantastic to hear that you are having such a blast with our platform.
I am thrilled that your favorite games and slots are hitting the mark for you.
We're committed to making our verification and redemption processes fast and smooth.
Knowing that you are enjoying the daily perks really makes our day.
We are committed to keeping this momentum going, so your experience stays top-notch.
For any other concerns, our online support is available 24/7.
Feel free to contact us anytime at support@ace.com or via our ‘Live Chat’ help.
Best regards,
The Ace Team
Reply from ACE.com
Hi Jamie,
It is truly wonderful to hear that you are enjoying our games and promotions.
We strive to create the best possible experience, and your positive feedback means the world to us.
Thank you so much for your kind words and for choosing to recommend us to others.
We are thrilled to have you as part of our community and look forward to your next visit.
For any other concerns, our online support is available 24/7.
Feel free to contact us anytime at support@ace.com or via our ‘Live Chat’ help.
Best regards,
The Ace Team
The reason I like ACE so much is…
The reason I like ACE so much is because of the variety of games and all of the games run really well with little to no glitching. Some platforms you will notice while you're playing a game it glitches in the middle of a spin and it's frustrating. It's a smooth and fun experience on ACE
7 April 2026
Reply from ACE.com
Hi Ronny,
We truly appreciate your positive feedback! It’s great to know you enjoy the variety of games and the smooth, reliable gameplay experience on ACE. I appreciate your support!
We work hard to deliver a premium experience, and it is rewarding to know we are meeting your expectations.
We are committed to maintaining the high standards that make our platform for all our players.
Your positive feedback is greatly appreciated and helps us continue to improve our services for the community.
Thank you for choosing us, and we look forward to seeing you around for many more great sessions.
Warm regards,
Desiree
It's good and trustworthy
It's good and trustworthy. I have nothing negative to say. You won't be disappointed.
11 April 2026
Reply from ACE.com
Hi Bret,
We truly appreciate your positive feedback. It’s great to know you find the platform trustworthy and that you’re satisfied with your experience. Thank you for your support!
We work hard to deliver a premium experience, and it is rewarding to know we are meeting your expectations.
We are committed to maintaining the high standards that make our platform for all our players.
Your positive feedback is greatly appreciated and helps us continue to improve our services for the community.
Thank you for choosing us, and we look forward to seeing you around for many more great sessions.
Warm regards,
Desiree
An amazing platform
An amazing platform, quick and easy redemption processing. Also a good variety of games to choose from. All in all absolutely love the experience!
7 April 2026
Reply from ACE.com
Hi Cody,
We truly appreciate your positive feedback! It’s great to hear that you’re enjoying the platform, the variety of games, and the smooth redemption process.
Our goal is to provide a seamless and exciting environment for all our players, so knowing that we’ve hit the mark for you is fantastic news.
I want to provide you with my strong assurance that we’ll continue working hard to keep the games fresh and your experience top-notch.
We’re so glad to have you as part of the community.
Enjoy the games, and may your next spin be a lucky one!
Warm regards,
Desiree
Man you will never hit there casino…
Man you will never hit there casino because it is a joke don't play with them
4 April 2026
Reply from ACE.com
Hello Christopher,
Thank you for your positive feedback and for sharing your thoughts.
Please be assured that all of our games are built with fairness and integrity at their core. The outcomes you see are determined by a Random Number Generator (RNG), which is an industry-standard algorithm. This system is independently certified to ensure every spin is completely random and cannot be manipulated or influenced by a player's activity.
We understand that game sessions can vary quite a bit. That's due to the game's volatility, a design feature where some games offer frequent, smaller prize while others give you a chance at less frequent but potentially bigger rewards. This is what makes each game a unique experience.
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team.
It's enjoyable and what's great about…
It's enjoyable and what's great about it is the redemption process is easy. I like the idea they have for daily rewards bonuses they can make the game room a little more friendly for cell phones. And it would be awesome to be able to find the search button to look games up easier if there is one at all all in all I have a great time there
7 April 2026
Reply from ACE.com
Hi Kilie,
I hope you are doing well.
Thank you so much for your feedback!
We are really glad to hear that you’re enjoying the platform and that you find the redemption process easy, as well as the daily rewards. We also appreciate your suggestion about improving the game room experience for mobile users.
Your feedback is very valuable, and we’ll make sure it is shared with the relevant team for review.
Thank you again for taking the time to share your thoughts with us!
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' feature for assistance.
Best regards,
Reply from ACE.com
Hi Samantha,
I hope you are doing well.
Thank you so much for your kind feedback!
We are thrilled to hear that you’re enjoying the games and rewards. Your support means a lot to us, and we’re happy to know you’re having a great experience on the platform.
We truly appreciate you taking the time to share your thoughts!
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' feature for assistance.
Best regards,
********************
Yes I thought it was really good
Just know how in the way that things work pretty much everything that is involved was
14 April 2026
Reply from ACE.com
Hi Ellsworth,
I hope you are doing well.
Thank you so much for your feedback!
We also appreciate your comments and would love to better understand your experience. If there’s anything specific you feel could be improved or clarified about how things work, please feel free to share it with us. Your input really helps us improve.
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' feature for assistance.
Best regards,
A Great platform
At first I really enjoyed the platform, but something went wrong somewhere and Everytime I try to purchase the site rejects my payment method. Not just one of them but everyone of them. I could contact support and try and get it fixed, but it time consuming and I just don't have the time to mess with it. Especially when there are so many other platforms to choose from. But every now and then I try again so if they ever get it straight I'll be playing there again.
12 April 2026
Reply from ACE.com
Hi Robert,
I hope you are doing well.
Thank you for your feedback and for sharing your experience.
We’re really glad to hear that you initially enjoyed the platform, and we’re sorry to learn about the issue you encountered with your payment methods being rejected. We understand how frustrating and time-consuming this can be.
We’d like to assure you that our support team is always ready to help investigate and resolve this for you as quickly as possible.
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' feature for assistance.
Best regards,
Easy verification and quick payouts
Easy verification and quick payouts! What else you need.
11 April 2026
Reply from ACE.com
Hi Mark,
I hope you are doing well.
Thank you so much for your great feedback!
We’re glad to hear that you found the verification process easy and the redemptions quick, that’s exactly the experience we aim to deliver.
We truly appreciate your support and thank you for choosing our platform!
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' feature for assistance.
Best regards,
Great customer and plenty games to win !
6 April 2026
Reply from ACE.com
Hi Christina,
Thank you for your feedback! We’re happy to hear you’re enjoying the experience and games.
It truly makes our day to hear that you’re finding the experience fun, easy, and entertaining.
Our goal is to provide a seamless and exciting environment for all our players, so knowing that we’ve hit the mark for you is fantastic news.
I want to provide you with my strong assurance that we’ll continue working hard to keep the games fresh and your experience top-notch.
We’re so glad to have you as part of the community.
Enjoy the games, and may your next spin be a lucky one!
Warm regards,
Desiree
I switched banks and I submitted my new…
I switched banks and I submitted my new account and routing number and they’re doing everything possible and restricting my account to not pay me out! **WARNING STAY FAR AWAY FROM THIS SITE THEY DO NOT LIKE PAYING OUT** and as far as the “Live support” it’s just an automated messaging system you won’t be able to talk to anyone
**UPDATE**
Still have gotten nowhere with them and all they’re doing is sending automated messages back to me and not helping at all, SCAM WEBSITE JUST PAY ME MY MONEY SO I CAN NEVER PLAY HERE AGAIN
11 April 2026
Unprompted review
Reply from ACE.com
Hi Anthony,
I hope you are doing well.
We have sent an email to your registered email address regarding your redemption inquiry. Kindly refer to that email and continue communicating with us there so we can assist you further.
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' feature for assistance.
Best regards,
Not a big fan of mainpage set-up
Not a big fan of mainpage set-up. Unnecessarily difficult process accessing promotions and perks. Decent game selection.
15 March 2026
Reply from ACE.com
Hello Lance,
Thank you for your positive feedback and for sharing your thoughts. We will review your feedback and forward this to the relevant team for future upgrade and better main page set up moving forward.
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team.
Awesome relaxing fun enjoyable…
Awesome relaxing fun enjoyable interaction convince rewards exciting and affordable.
13 April 2026
Reply from ACE.com
Hello Jennifer,
We're happy to hear that you had a great time and were able to relax. We appreciate a lot your 5-star review
Thank you for your positive feedback and for sharing your thoughts.
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team.
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