I have recently visited Ace and Tate Leeds Store. The customer service experience is outstanding there. Particularly Alina and Rochelle helped me choosing the right frame as well as deciding which len... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been a happy customer for years. Even before they opened physical stores and only sold glasses online, I became a fan. They haven’t disappointed since. Their B-corp certification and collabs wit... See more
Company replied
I arrived on time and went straight into the eye test. Radhika the Optician was thorough, clear, and really easy to talk to. The gent on the floor was just as helpful, answering my questions and... See more
Company replied
In love with the Ace & Tate store in Northcote road Battersea. Brilliant eye test from the amazing Sarah, with lots of eye care advice thrown in. Wonderfully curated collection of frames with... See more
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Company details
Written by the company
Thoughtfully designed eyewear! Glasses from €145 and Sunglasses from €125.
Contact info
Singel 258, 1016 AB , Amsterdam, Netherlands
- hello@aceandtate.com
- aceandtate.com
4.3
Excellent
3k reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
12 November 2025
Unprompted review
Reply from Ace & Tate
Hi Sophie,
Thanks so much for your feedback! We’re really glad to hear you had a great experience with us.
Cheers,
Ace & Tate.
Kings cross / coals drop yard shop…
Kings cross / coals drop yard shop staff were very friendly and helpful and helped me refit a pair of glasses I had bent out of recognition. Very nice people!
11 November 2025
Unprompted review
Reply from Ace & Tate
Hi Louis,
Thank you for your kind words! We’re so glad to hear that our Kings Cross / Coal Drops Yard team could help get your glasses back in shape. We’ll make sure to pass along your compliments to the team!
Cheers,
Ace & Tate.
Amazing experience
I went to the coal drops yard store and the staff was lovely. Everyone was very thoughtfull, patient and gave a lot of advices. I will come back for sure!
8 November 2025
Unprompted review
Reply from Ace & Tate
Hi Agata,
Thank you for your lovely review! We’re so pleased to hear that the team at Coal Drops Yard made your visit enjoyable and helpful. We can’t wait to welcome you back soon!
Cheers,
Ace & Tate
Outstanding service from the Oxford…
Outstanding service from the Oxford store - again! Went to get old glasses tightened a little, spotted a pair of glasses I liked, got a same day eye test where Zara the optomitrest did a great job, ordered my glasses and all's good to go. The front of house team could not have been lovelier and the senior colleague was really patient and kind as he explained what to do for his less experienced colleagues.
8 November 2025
Unprompted review
Reply from Ace & Tate
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that Zara and the rest of the Oxford team made your visit such a positive experience. It’s great to know our team could help with your eye test, glasses, and guidance for colleagues all in one visit.
We really appreciate you taking the time to share your experience and hope you’re enjoying your new glasses!
Cheers,
Ace & Tate
Good looking frames very good service
Update: service is impecable and staff very friendly. They will change my lenses after the 30 days period and fit my glasses when back in London
I originally gave 3 stars because of dissapointment. However, I changed my rating to 5 stars for them going above and beyond. I really do hope they will be a good fit after my next trip to London :)
Original message:
Got the Dylan large fit, very beautiful frames. I regret buying the prescription lenses as I cannot see through them. I believe is the focal distance that is wrong as if I look through just one eye I can read. I am glad I didn't buy the multi focal ones as they charge 400£ for them (or with the frames, however a lot). I need to reglaze them and getting the multifocal here will cost less. Nevertheless I have lost around 40£ as I am not from London and I don't know how to return just the lenses (I am still in my 30 days since receiving them but the frames are nice) I have to go around now and see if I can get some similar frames to return them or just keep them and reglaze.
17 October 2025
Unprompted review
Reply from Ace & Tate
Hi Ramona,
Thank you so much for updating your review! We’re thrilled to hear that our team could go above and beyond to help, and that your experience improved after your initial disappointment. We hope your lenses fit perfectly after your next trip to London, and we’ll make sure everything is ready for you when you come in.
Thanks again for taking the time to share your experience we really appreciate it!
Cheers,
Ace & Tate
Really friendly staff
Really friendly staff, lovely and calm atmosphere as well. Quick eye test and explained everything really well.
3 November 2025
Unprompted review
Reply from Ace & Tate
Hi,
Thank you for sharing your experience! We’re so happy to hear you enjoyed the calm atmosphere and that your eye test was clear and thorough. We’ll make sure to pass along your kind words to the team!
Cheers,
Ace & Tate
The customer service from the moment…
The customer service from the moment you walk in to walking out was amazing.They assist you and are there to explain if needed. Hemely was very helpful in choosing frames as I had no idea what suited me best.
25 October 2025
Unprompted review
Reply from Ace & Tate
Hi Emanuelle,
Thank you so much for your kind words! We’re thrilled to hear that Hemely and the team could help you find frames that suit you and that you felt supported throughout your visit. Your feedback means a lot to us!
Enjoy your new glasses!
Cheers,
Ace & Tate
Wonderful experience at the Oxford…
Wonderful experience at the Oxford store, the staff were brilliant and glasses are fabulous.
13 October 2025
Unprompted review
Reply from Ace & Tate
Hi Sam,
Thank you for sharing your lovely feedback! We’re so pleased to hear you had a wonderful experience at our Oxford store and that you love your new glasses. We’ll be sure to pass on your kind words to the team!
Enjoy your fabulous frames!
Cheers,
Ace & Tate.
Very pleased with the service of Oxford…
Very pleased with the service of Oxford store. Amazing turnover of the glasses. Less than two weeks and got my new frames. Well done!
29 October 2025
Unprompted review
Reply from Ace & Tate
Hi Charles,
Thank you so much for your kind words! We’re thrilled to hear you had a smooth experience at our Oxford store and that your new glasses arrived so quickly. We’ll make sure to pass your compliments on to the team!
Enjoy your new frames!
Cheers,
Ace & Tate.
Slow delivery and glasses are faulty.
The delivery was very slow and I only got updated by customer services when I chased for an ETA in the product. If I wanted an update I had to chase them which was pretty frustrating.
When they arrived the lenses are hanging of out the frame and not fit for use. Pretty shocked at the poor quality and wait time.
I have a pair of glasses that I need and like however I don't live near a store and don't want to wait another 3 weeks for a replacement.
31 October 2025
Unprompted review
Reply from Ace & Tate
Hi,
Thank you for sharing your experience, and I’m really sorry to hear about the delay and the issue with your lenses. This is certainly not the experience we want for our customers.
I completely understand how frustrating it must be to wait and then receive glasses that aren’t ready to wear. Since you don’t live near a store, we’d like to help you get a replacement as quickly as possible. Could you please contact us at hello@aceandtate.com
with your order details? We’ll prioritize a solution so you’re not left without your glasses for weeks.
Again, my apologies for the inconvenience. We appreciate your patience and will do our best to resolve this promptly.
Best regards,
Ace & Tate
Love my new glasses
Love my new glasses! Adel was super helpful and made the whole process easy. Great service and perfect fit!
28 October 2025
Unprompted review
Reply from Ace & Tate
Hi Saoudi ,
Thank you so much for your lovely feedback! We’re thrilled to hear that Adel could help you find the perfect fit and that you’re happy with your new glasses.
We’ll make sure to pass on your kind words to Adel. Enjoy your new glasses!
Cheers,
Ace & Tate
Why is my order taking nearly 3 weeks?
Had a great experience in store, however why are my glasses taking nearly 3 weeks to arrive?
This is nuts, I know in the past my glasses have arrived within days so what has changed?
I even threw away my old glasses and am really struggling working or reading!
I have called the store and checked everyday online, there is no polite excuses nor any communication as to what the delay is?
Hurry up please - ordered 18 Oct & still not arrived 30/10!
18 October 2025
Unprompted review
Reply from Ace & Tate
Hi Sharon,
Thank you for taking the time to leave your feedback. I’m really sorry to hear about the delay with your glasses and the inconvenience it’s caused especially since you’ve had to manage without them.
I completely understand your frustration. Orders can sometimes take longer due to production or shipping delays, but it’s clear we should have communicated this better along the way.
I see that your order is now in production / on its way, and it should be with you very soon. If you’d like, please contact us directly at hello@aceandtate.com
with your order number so we can check the exact status and make sure it reaches you as quickly as possible.
We appreciate your patience and hope your new glasses will be worth the wait.
Cheers,
Ace & Tate
I ordered a glass three weeks ago and…
I ordered a glass three weeks ago and in the first week the status became final touches and since then it stuck there. I contacted customer support and they responded they don't have any idea what happened to my order. I went to the store and they said the same. When I asked for refund, they said we can't do it unless we have the glass in the store. So seems like I'll never receive my order or money and I lost 200 euros
29 October 2025
Unprompted review
Reply from Ace & Tate
Hi,
Thanks for your feedback. I’m really sorry to hear about the trouble with your order and understand your frustration. We’d like to help you resolve this as quickly as possible. Please reach out to us directly at hello@aceandtate.com
so we can check your order and arrange either delivery or a refund. We appreciate your patience and hope to sort this out for you.
Cheers,
Ace & Tate.
I visited the Oxford store last sunday…
I visited the Oxford store last sunday (26/10/25), and the sales assistant named Bhavana was really helpful and she had patience in explaining me different types of glasses and its unique functions. God bless her.
26 October 2025
Unprompted review
Reply from Ace & Tate
Hi Harish,
Thank you so much for your kind words! We’re really happy to hear that Bhavana took such great care of you and made your visit a pleasant one we’ll be sure to pass along your lovely feedback to her.
If you need anything else, we’re always here to help.
Cheers,
Ace & Tate
Oxford A&T
The staff was incredibly friendly and professional, and the selection of frames was outstanding. A special thanks to Stan, who went above and beyond to help me find the perfect pair of glasses. His patience, expertise, and genuine care made the entire experience enjoyable and completely stress free.😊
21 October 2025
Unprompted review
Reply from Ace & Tate
Hi Sidney,
Thank you so much for your lovely feedback! We’re so happy to hear that Stan made your experience so enjoyable and stress-free he’ll be thrilled to hear this. It’s great to know you found the perfect pair!
If you need anything else, we’re always here to help.
Cheers,
Ace & Tate
Absolutely amazing service!!!
Absolutely amazing service!!!
Choice of frames are fantastic and very individual. I would Absolutely recommend the Cardiff store. I would go in there every day if I could Special shout out to Casey and Emily. Thank you sooooo much. 👍🥰.
28 October 2025
Unprompted review
Reply from Ace & Tate
Hi Tracy,
Thank you so much for your amazing review! We’re thrilled to hear you had such a great experience in our Cardiff store. Casey and Emily will be so happy to know they made your visit special.
Enjoy your new frames and we’d love to see you again (even every day if we could ).
Cheers,
Ace & Tate
I visited to get some new frames after…
I visited to get some new frames after trying what felt like every pair of glasses in the usual high street stores.
Alina was absolute fantastic and I was sorted with 2 pairs within about 15 minutes. They were made up within half an hour. Couldn’t recommend highly enough!
28 October 2025
Unprompted review
Reply from Ace & Tate
Hi Joanne,
Thank you so much for your lovely feedback! We’re so happy to hear that Alina made your visit such a great experience and that you found not one but two perfect pairs that quickly! We’ll be sure to pass your kind words on to her.
Enjoy your new glasses, and we hope to see you again soon!
Cheers,
Ace & Tate
The best and most complete eye test I…
The best and most complete eye test I have ever had (and free!). The staff in the Leeds shop (Alina) are very friendly and experienced, providing customised stetic advice without any pressure to buy any of the glasses from there! Strongly recommend!
27 October 2025
Unprompted review
Reply from Ace & Tate
Hi Andreia, Thank you so much for your kind words! We’re so happy to hear you had such a great experience during your eye test and that Alina and the team in Leeds made you feel comfortable and well taken care of. Hope to see you again soon for your next visit!
Cheers,
Team Ace & Tate.
Really, really great staff
Every single member of staff at the Northcote Road (London) branch were extremely helpful, knowledgable and friendly. I had a problem with the lenses in my first set of glasses, but the very friendly optician (I think her name was Sarah) gave me a thorough eye examination and assured the new prescription should sort things out - it did.
Overall can't fault the service in any way... perfect from start to finish, would recommend.
25 October 2025
Unprompted review
Reply from Ace & Tate
Hi James,
Thank you so much for your lovely feedback! We’re so glad to hear our Northcote Road team and especially Sarah, made your experience such a positive one and helped get everything sorted with your new glasses. Hope to see you again soon in one of our stores!
Cheers,
Team Ace & Tate.
I had great experience at Ace & Tate in…
I had great experience at Ace & Tate in Oxford! The staff were incredible. Finally I have found the right frame of sunglasses for my shape of face. I have always struggled to get really comfortable and stylish sunglasses what matches me perfectly. Thanks a lot! Definitely will recommend such a good point of quality and service.
22 October 2025
Unprompted review
Reply from Ace & Tate
Hi Христина,
Thank you for your lovely feedback! We’re so pleased to hear that our Oxford team helped you find the perfect pair of sunglasses. It’s great to know you felt comfortable and confident with your choice, that’s exactly what we aim for. Hope to see you again soon in one of our stores!
Cheers,
Team Ace & Tate.
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