Ace Auto Protect Reviews 172

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were let down by their experience overall. Many customers reported significant difficulties in contacting the company, with calls frequently going unanswered or being directed to voicemails without return calls. People also expressed dissatisfaction with the warranty service, as claims were often denied with what they perceived as feeble excuses or were only partially paid after extensive delays. Furthermore, numerous consumers struggled to receive refunds, with many waiting months or even longer without success, despite assurances that checks had been mailed. The claim process itself was a source of frustration for many, who felt that the company created roadblocks, leading to unapproved repairs or incomplete reimbursements. Conversely, a small portion of people felt that the sales and claims representatives were honest and reliable, and some even mentioned positive experiences with warranties.

What people talk about most

Customer communications

Reviewers express significant frustration regarding contact, consistently reporting extreme difficulty... See more

Warranty

Consumers consistently express significant dissatisfaction with the warranty service, often reporting a lack... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting prolonged... See more

Claim

Users describe negative interactions with claim processes, frequently reporting an inability to reach the... See more

Service

Clients share negative opinions on service, with many reviewers expressing extreme dissatisfaction and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

After having reviewed their contract in detail I decided to ask for a refund within the thirty day grace period. No one replied to my emails for three weeks, ncluding Robert Murray, the agent who prom... See more

Rated 1 out of 5 stars

Worst experience ever! They promise to communicate then never respond. Cancelled policies and returned refund forms over 6 months ago, policies were cancelled. Still have not received refund. Called a... See more

Rated 1 out of 5 stars

I purchased a warranty from this criminal corporation. They put every road block in your way after the denied my claim. My problem was a internal part failed so the didnt send anyone out to check with... See more

Rated 1 out of 5 stars

I have been trying to cancel my service contract since January of this year after they offered a miniscule amount to cover an axel claim. I have been ignored and given the run around after being told... See more


Company details

  1. Vehicle Repair

Written by the company

Protect your vehicle from costly auto repairs. Without the dealer upcharge!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ace Auto Protect really saved the day…

Ace Auto Protect really saved the day when my transmission acted up. Thanks to their coverage, the repair costs were fully taken care of. It's a relief to know they've got my back, especially when it comes to critical parts like the transmission.

8 January 2024
Rated 4 out of 5 stars

Thumbs up for Ace Auto Protect

Thumbs up for Ace Auto Protect! I've had the pleasure of relying on their coverage, and it's been a breeze. No complications, just straightforward and reliable service.

8 January 2024
Rated 5 out of 5 stars

Ace Auto Protect

Ace Auto Protect, you guys are my car's guardian angels! Every time I've needed assistance, your team has been on point. Can't thank you enough for the peace of mind you provide

8 January 2024
Rated 5 out of 5 stars

Brakes acted up

Brakes acted up. Warranty crew fixed 'em, all good.

8 January 2024
Ace Auto Protect logo

Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

Rated 5 out of 5 stars

AC was like

AC was like, 'Nah, not today.' Called the warranty crew, and bam! Approved the fix and covered the AC parts bill. Cool air's back, cool bills too.

10 January 2024
Ace Auto Protect logo

Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

Rated 5 out of 5 stars

Check engine light went 'surprise!' and…

Check engine light went 'surprise!' and I'm thinking, 'Oh no, here comes a headache.' But the warranty wizards got it covered. They not only took care of the repair but also the new part. Engine's happy, and so am I

8 January 2024
Ace Auto Protect logo

Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

Rated 5 out of 5 stars

Ace Auto Protect really saved the day…

Ace Auto Protect really saved the day when my transmission acted up. Thanks to their coverage, the repair costs were fully taken care of. It's a relief to know they've got my back, especially when it comes to critical parts like the transmission.

2 January 2024
Ace Auto Protect logo

Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

Rated 5 out of 5 stars

Ace Auto Protect stands out from the…

Ace Auto Protect stands out from the crowd. Their service is not just about covering repairs; it's about a smooth, worry-free experience. Happy customer here

2 January 2024
Ace Auto Protect logo

Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

Rated 5 out of 5 stars

Thumbs up for Ace Auto Protect

Thumbs up for Ace Auto Protect! I've had the pleasure of relying on their coverage, and it's been a breeze. No complications, just straightforward and reliable service.

2 January 2024
Ace Auto Protect logo

Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

Rated 5 out of 5 stars

Most importantly.

Most importantly, I felt like I was dealing with honest people. I highly recommend & will definitely be back if/when there's a need.

20 November 2023
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Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

Rated 5 out of 5 stars

Initially.

Initially, I opted for the dealer's warranty when purchasing my car. However, after a couple of minor repairs that left me feeling unsatisfied, I decided to switch to Ace Auto Protect. The difference has been remarkable.

20 November 2023
Ace Auto Protect logo

Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

Rated 3 out of 5 stars

It's best site.

The customer service here is so great. The quote came super quickly with the best price. On the day of my service, they showed me the original parts ordered and sent me updates and photos throughout the day. It was ready exactly when they said it would be and delivered my car free of charge. They also followed up a few days later to check in. I’m so impressed. Thank you.

4 October 2023
Unprompted review
Ace Auto Protect logo

Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

Rated 2 out of 5 stars

Very Professional service..

Very Professional service. The staff makes you feel at home. I bought my Mercedes Benz with an ace auto protect warranty included from my dealership Well done guys, keep up the good work.

14 September 2023
Unprompted review
Ace Auto Protect logo

Reply from Ace Auto Protect

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience. Your feedback means a lot to us!

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