Bought an oil filter to fitt a nissan nv 200 advertised on ebay for £6.55 and free postage when I clicked on to buy I was charged £106.55 then all the hassle of cancelling order and getting refund N... See more
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Had bought brake pads from this company, turned out they didnt fit my car, and was offered refund. On posting, I believe there was an issue with recieving the pads. Once I had shown signature from... See more
ACEPARTS - Avoid them like the plague ! They hide behind AMAZON with time-wasting "messaging", ask for photographic evidence, because they are too thick to understand an issue, and then don't offer... See more
Company replied
No way to contact them , only answer phone message , they don't answer e mails, don't reply to ebay messages, stated 2 day delivery, not posted 5 days later, 1 other part did arrive, 4 spark plugs,... See more
Company replied
Company details
About Aceparts
Written by the company
Aceparts are vehicle lighting specialists and trusted suppliers of a wide range of quality automotive parts, such as Xenon bulbs, wiper blades, suspension elements, filters, wing mirrors, washer pumps and spark plugs – to name a few. If you need a spare part for your vehicle – we’ve got you covered.
Our easy-to-navigate online shop makes it so simple to view and order the part(s) that you need, and you can always expect competitive pricing, as well as quick and efficient delivery.
With over ten years’ experience in the industry, we have a wealth of knowledge and expertise within our team and are committed to delivering the best customer experience. Our dedicated Support Team are on hand to help if you have any queries and will be delighted to offer their advice.
Whatever your lighting or spare part requirements, we will be pleased to assist! You can visit our online store or call us on 020 8090 5333, and a member of our friendly Support Team will help you find the right solution.
If you have already ordered from us, we’d love to hear your feedback – let us know how we did so we can continue to be the best in the business!
Our easy-to-navigate online shop makes it so simple to view and order the part(s) that you need, and you can always expect competitive pricing, as well as quick and efficient delivery.
With over ten years’ experience in the industry, we have a wealth of knowledge and expertise within our team and are committed to delivering the best customer experience. Our dedicated Support Team are on hand to help if you have any queries and will be delighted to offer their advice.
Whatever your lighting or spare part requirements, we will be pleased to assist! You can visit our online store or call us on 020 8090 5333, and a member of our friendly Support Team will help you find the right solution.
If you have already ordered from us, we’d love to hear your feedback – let us know how we did so we can continue to be the best in the business!
Contact info
Units 5-8 Saxon Shore Business Park Castle Road, Eurolink Industrial, Sittingbourne, ME10 3EU, Kent, United Kingdom
- 0208 0905 333
- sales@aceparts.com
- aceparts.com
2.3
Poor
98 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class customer service sorted my…
First class customer service sorted my little problem out without any fuss 👍👍👍
12 March 2023
Unprompted review
Reply from Aceparts
Hi,
Thank you for the feedback. We are pleased to hear we were able to help resolve your issue.
Kind regards
Aceparts Team
They sent me the wrong part and then…
They sent me the wrong part and then told me I have to pay for the return,I would stay away from a company that can't accept responsibility for their own mistake.
8 February 2023
Unprompted review
Reply from Aceparts
Hi,
I am sorry to hear there was an issue with your order.
Could you please send us an email at photos@aceparts.com including your order number and we will be happy to review this for you.
Kind regards
Stephanie
Painful experience
Ordered a anti froll bar drop link. Received completely different item. Messages go ignored for days, even after sending follow ups. The phone line is permenantly down due to "staff meeting". Hopefully a long staff meeting about customer service...
So far still no solution to getting the correct item.
6 February 2023
Unprompted review
Reply from Aceparts
Hi,
I am very sorry to hear this.
Could you please send us an email at photos@aceparts.com including your order number and we will be happy to look into this for you.
Kind Regards
Chloe
Aceparts Team
Ace Parts so reliable!
Just purchased a replacement rear screen wiper for my Audi A6 which was sent and received all during the pre Christmas post rush. The Bosch blade was just what I needed, is of high quality and half the price I’d pay elsewhere. Excellent….
24 December 2022
Unprompted review
Reply from Aceparts
Hi,
We are pleased to hear all went smoothly with your order.
Should you get any issues with your order please do contact us and we will be able to help.
Kind regards
Aceparts Team
Highly professional company
Excellent company that are quick to dispatch any product and make sure the customer is happy. I had a fault with my blades and they were quick to resolve without any hassle. Highly highly recommend them to anyone.
22 December 2022
Unprompted review
Reply from Aceparts
Hi,
We are pleased to hear you are happy with our service and your issue was rectified quickly.
Please let us know should you need any further help with any of your order we will of course be happy to assist.
Kind regards
Stephanie
Excellent customer service
Ordered a set of wiper blades for my car due to the postal strike they arrived a little late when i opened one of the wipers was damaged contacted aceparts via email told them about the problem and they said they will send a replacement . Excellent customer service .would recommend and will purchase again from this company.
21 December 2022
Unprompted review
Reply from Aceparts
Hi,
We are pleased to hear that you were happy with our service on this occasion
Should you have any further issues with your order, please do contact us again and we will be happy to help.
Kind regards
Stephanie
I ordered a set of bulbs for my car
I ordered a set of bulbs for my car. Sadly some of them were wrong but the customer service was excellent offering me a partial refund which I accepted. The refund was super quick.
I have used this company a few times now and will continue to order from them.
Highly recommended.
8 December 2022
Unprompted review
Reply from Aceparts
Hello,
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management team for all to see. Many thanks Katerina
Liars
Liars, say they have dispatched part then days later day it is not in stock, Staff do not answer your queries but are quick enough to complain about content of reviews
4 December 2022
Unprompted review
Reply from Aceparts
Hi,
I am sorry to hear of your experience with us.
Unfortunately, some items are held with our suppliers and it generates an automatic dispatch message when we order these parts. As far as we know the item would be dispatched from this point. Unfortunately, the supplier has since informed us that this is not the case
Please accept our apologies for the inconvenience this may have caused you.
Kind Regards
Alwyn
AceParts Team
Avoid! Lies to not warrant returns
Seemed okay at first but went to return an item and was lied to and told it wasnt covered as it wasn't the correct part for the car when i can comfirm it is, asks you loads of stupid questions as the seller clearly has no clue about car parts
5 December 2022
Unprompted review
Reply from Aceparts
Hi,
I am sorry for the issue you have had with your order. Can you email us at sales@Aceparts.com and we can look into this issue for you.
Kind regards
Stephanie
I tried to order parts
I tried to order parts. I feel that this company is a scam. They ask for you phone number then they send you a text message then the games begin. I would not trust this company.
2 August 2022
Unprompted review
Reply from Aceparts
Hi,
Thank you for taking your time to leave this feedback. We would like to investigate your concerns in more depth, we would never ask for a telephone number or send texts. Please email us at sales@aceparts.com - Thank you.
Kind Regards
Alwyn
Aceparts Team
Recently ordered wiper blades,the rear…
Recently ordered wiper blades,the rear one was wrong size,correct size on its way with no cost or hassle for me. This company cares about its customers and I will recommend them to my family and friends .
14 June 2022
Unprompted review
Reply from Aceparts
Hello,
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management team for all to see. Many thanks Katerina
Thank you Acecarparts
Thank you Acecarparts, and DPD for the excellent service in getting me the wheel bearing I needed on time.
The bearing is a good quality part, at a very reasonable price
18 March 2022
Unprompted review
Reply from Aceparts
Hello,
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management team for all to see. Many thanks Katerina
Reply from Aceparts
Hi Neil, good to know that your issue has been resolved. Thank you for great rating. If you need any further assistance at any stage, do not hesitate to get in touch and let us know. Kind regards, Dean.
Excellent service
Excellent service, fast free delivery at a great price.
Item exactly as described. Would highly recommend.
Good value for money!
13 November 2021
Unprompted review
Reply from Aceparts
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management team for all to see. Many thanks Karen
Told item despatched and delivered then told they never sent it
Purchased a car radiator. Notified as despatched on 1st november with dpd next day delivery. Notified on 3rd november item delivered. Then recieved a message saying item is out of stock and they never had one to sell despite saying 2 in stock. How can you despatch an item you dont have? How can an item be delivered when you havent despatched it? Seems as though they are willing to just say anything to get your money. Very very shady. Will see how long it takes to refund my money.
EDIT in response to their reply i supplied the order reference number and item number. But who gives personal contact details out like that? Ive also been blocked from giving ebay feedback. You can make up your own minds if you want to use this company or not.
3 November 2021
Unprompted review
Reply from Aceparts
Thank you for taking your time to leave this review. We requested contact details to be sent to our email for our team to contact you with updates on the issue reported, we would never ask for these details to be posted publicly over any social media platform. Thank you again for your time, we have sent the order reference number and item number for the team to locate your details.
I ordered some number plate bulbs to…
I ordered some number plate bulbs to enhance my car, the bulbs were fine just a problem regarding having resisters added, ace car parts have been great, communication has been excellent and they sent me resisters for free! What a great company and helpful staff, I'm ordering more from these guys, can't remember having such a positive service from great people
18 February 2021
Unprompted review
Reply from Aceparts
Hi Mark. Thank you for taking the time to leave the great feedback. I am glad everything went smoothly for you and I will pass these wonderful comments back to the dealership for all to see. Many thanks, Kerry
If you have any problems with your …
If you have any problems with your order they are more than happy to help you to sort anything out with you items are delivered fast and always well packed thanks paul
20 November 2017
Unprompted review
Reply from Aceparts
Hi Paul. Thank you for taking the time to leave the great feedback. I am glad everything went smoothly for you and I will pass these wonderful comments back to the dealership for all to see. Many thanks, Kerry.
Fantastic company
Fantastic company, very slight error on parts sent but no issues they just sent me some more wipers the next day. Great to deal with, would highly recommend them.
12 October 2017
Unprompted review
Reply from Aceparts
Hi Dave. Thank you for taking the time to leave the great feedback. I am glad everything went smoothly for you and I will pass these wonderful comments back to the team for all to see. Many thanks, Kerry.
VerYeh professional and helpful … John from wales
VerYeh professional and helpful service, I am very happy with my headlight bubs.
18 September 2017
Unprompted review
Reply from Aceparts
Hello Dawn & thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. I am very glad to see you are happy with your Headlight bulbs. Many thanks, Hope
My personal experience with this …
My personal experience with this company leaves me compelled to award 5 stars for their excellent service I received, and I recommend to anyone to try them out! Well done Aceparts and thank you.
14 September 2017
Unprompted review
Reply from Aceparts
Thank you for taking the time to write this review Mile I am glad to hear that you were pleased with the level of service you received . Many thanks Karen
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