Acer UK Reviews 

I don’t write negative reviews lightly, but based on our family’s experience, I feel it’s important to share our concerns. We were deeply unhappy with the standard of care provided to my family member. We were particularly troubled by documentation that, in our view, did not accurately reflect events as we witnessed them, which raised serious concerns about transparency.
When we tried to remove him from the home, management made this very difficult and we had to involve the police. Nothing management said reflected our experience of him and we were extremely distressed at this time.
During his time at the home, he also sustained a broken finger while in the care of staff. The circumstances surrounding this injury caused us significant safeguarding concerns.

ACER ASPIRE VERO 16 WITH NO POWER SUPPLY!!!

I brought a laptop from Currys which was a hours drive as my Currys didn’t have in stock and my friend had the same one which I loved.

I took the Laptop home and there was no power supply in the box so I used my friends and called ACER the following day and the customer service is appalling and the customers service wouldn’t help and passed me to Technical and the Technial team wouldn’t send out the needed power supply and said I had to drive a hour back to Currys and swap the Laptop and I explained that all my personal details are on the Laptop and all i needed was the power supply sent in the post.

ACER still didn’t want to help and said again I have to go to currys.

I have also call Currys too and they tell me to go to ACER its been a week with no help or resolution and I have a Laptop I paid alot for that I cant use.

Also you can claim a free keyboard and mouse with the Laptop and when I asked ACER about this they said they cant help.

RUBBISH CUSTOMER SERVICE!!!

Anti-consumer website. Easy to order, no proper support, impossible to cancel purchase.

I bought an Acer laptop and wanted additional warranty, because I don't trust the build quality of these companies anymore. I found 5 year warranty on the Acer website and ordered it.
The extended warranty is not shown as tied in any way to my laptop, so I raised a ticket asking if the warranty was the right one to purchase.

Not only it took ages for them to reply, but their final reply was regarding a charger (which I never mentioned) and where I can buy it from. Clearly didn't read my ticket properly.

And the ticket is now closed, no option to reopen, no option to reply, nothing. Clearly anti-consumer platform, trying to drive you away from claiming warranty issues.

And I can't even cancely extended warranty purchase, there's no easy way to do that from my account. I hate this and I will forever tell people not to buy from companies that clearly don't actually want to support your product in the long run.

Shame on you and I hope you get the same level of respect as you are giving your customers! Waste of time!

I've had two Acer Swift 5 laptops since 2022. The first suffered from a bent lid.
I thought it was my fault for mishandling it, so bought another and took better care of it.
Exactly the same thing happened - simply opening the laptop makes it bend near the hinge.
So these laptops are extremely flimsy.
Then the battery stopped charging.
I replaced it with the battery from the old machine, but it didn't work.
And now it shuts down randomly, for no apparent reason.
Acer weren't helpful when I contacted them and they charge a fortune for repairs, so I'll be looking for something with a bit more longevity, a MacBook perhaps.

I purchased the Acer KA270H monitor as I needed an extra monitor when working from home and I have been very happy with the purchase. The 27" size gives me enough workspace for all my applications and I was able to adjust the monitor for my own ergonomic needs. Although this monitor was purchased for work purposes, I was still impressed with its colour accuracy and picture quality when watching videos and other digital content. It has certainly ticked all the boxes at this price point and definitely work considering if you require a second monitor or one for home working.

Ordered 1st Dec invoice 00321131. DHL still have my delivery in their warehouse and have closed all collection offices as they are busy. Estimate 8th Dec delivery. Minimum of 7 days for a 1 to 2 day delivery. Both Acer & DHL use AI ... so no customer care. Do not buy from Acer Store.

Acer are a joke, we bought a £2400 gaming laptop off them 2 weeks ago and said 2 working days for delivery, we are still waiting, we rang them and they said "oh we will think about refunding you but don't count on it"

After just a couple of months, the wireless keyboard of my new Acer Win 11 desktop started generating multiple characters intermittently. I followed several suggestions to correct/overcome the problem but the end conclusion was that the keyboard was faulty. To prove it, I purchased a Logitech keyboard and this has worked perfectly without showing any sign of the problem. I contacted Acer technical support (a challenge in itself to speak to a human agent) and after much hassle and an online chat that timed out twice and three different agents, I was asked to send full details to Acer for a replacement keyboard. Shortly afterwards, I received an email from Acer saying that as I had purchased the computer online from Currys, I must take the keyboard to the nearest Currys store for them to evaluate it. Frankly, not worth the time and petrol cost. The Acer keyboard and accompanying mouse will be discarded as rubbish and I will never buy Acer again. Appalling customer service and cheap and nasty peripheral devices.

We have had a terrible experience with this company. We bought a £1000 laptop 3 months ago, and it has never worked properly. Just keeps crashing. After much toing and froing trying to get them to take it back, they are now saying that it is not covered by the warranty because of slight damage to the casing caused by poor design and low build quality. The main, major fault is being ignored. Complete waste of money and very poor customer service.

I bought an Acer Aspire laptop two years ago, the charger connector was very flimsy and broke off. I have tried everywhere to get a replacement, without success (including Acer and Curry’s, where I bought it from.)

I am left with an unusable laptop simply because I cannot get a replacement charger (I’m willing to pay for it.) My advice is to not buy a product from Acer, their products are shoddy and the customer service is very poor.

I have left my review for a while before placing, as this is the only way to give a fair review of a product.
To keep it simple and accurate, this Acer laptop is absolutely excellent, in all aspects. It handles everything perfectly with no hitches at all. The screen is excellent, the start-up time, to fully loading is less than ten seconds and I have no negatives at all. The added bonus of a simple thing, like a backlit keyboard, is so useful to have.
I would say that this is the best laptop that I have ever owned or used and I have had laptops from most manufacturers.
I certainly would not hesitate to purchase an Acer laptop in the future and would make it my first choice option.

I would like to think i am a fair person, giving credit where it is due and warning others when it is not.
I have had two mid range laptops from acer both Predator Helios 16, one slightly higher spec than the other. I have had problems with both, the first problem was with the second more powerful device which just stopped working. Under warranty it was returned and after being told they were awaiting parts, contrary to the fifteen day turnaround as stated on the Acer website, it was almost a month before i got my laptop back, you dont get to know what the failure was but so far, its still working. Back to the fist laptop i purchased, of course, now out of warranty, i wiped this device and installed a new clean version of Windows 11 and gave it to my brother who, is less than useless when it comes to tech. After less than a day he caused a critical error from which i could not recover. Once again i eventually got a new SSD with a new copy of windows but with one problem, i was locked out of the BIOS as my brother changed the password and the password he said he used, does not work, locking me out. I have tried all the usual ways of re-setting the BIOS password but Acer in there wisdom have decided that corporate greed trumps customer care/service. Having tried to contact acer tech support via there website, which just takes you round in circles, i had to call, the number on there webpage which puts you through to a less than helpful, if not grumpy sales woman. She did however give me the correct number, this gives you several options and after a short wait bypassed tech support and straight to a short survey which of course I gave all 1s to, the lowest score. I called again and eventually got through to another female from the tech support variety. I told her i needed an unlock code which i am guessing takes seconds to supply providing i can give the relevant details and information, which i can. She told me i have to send the laptop back for repair for which there will be a charge. Pure greed.
The thing that really anoyed me is, if you go on Acers community page, after loging in and creating a new topic, you get a message informing you this is against Acer policy and the topic is removed, i am again guessing this so to avoid getting free help so that Acer can rip you off?
I will due to the greed and problems i have encoutered NEVER purchase another Acer product and would strongly encourage people to aboid this brand.
Its about time corporate greed was stamped out, FOREVER.

Don’t expect Acer to honour any gift offers they market with new laptop purchases. I’m still chasing mine for over 6 weeks and they don’t respond.

I’m very impressed with my Acer Nitro 5 Gaming laptop. The performance is fast, the design is sleek, and the battery life lasts all day. The display is clear and vibrant, perfect for work and entertainment. Excellent value for money. Highly recommend Acer for reliable and high-quality technology.

My elderly wife's Acer laptop (that only has an hours use each day and was treated with the utmost care) failed 4 months after the 12 month warranty ran out. (Amazing unreliability?!) The official repairers (or so they tell me) originally stated they'd send a box for my computer so that I could post it to them, (cost £10) they now state they want £80 in order to send a carrier to collect the device. Rather excessive! Then, of course, there'll be the cost of repairs. I may as well throw the laptop in the bin. Update. I received an email from someone at ACER this morning (21/12/2025) his response was cursory and amounted too "Tough luck!" he also mustn't have read my email properly as despite me telling ACER I'd already contacted their official repairer, he added, "Contact our official repairer" This sort of thing occurs too often, companies only see in emails what THEY want to see and ignore the rest.

customer service is horrible, 3 week old computer wasn't working but they wouldn't replace under warranty because it was 3 weeks old. 9 months later, 5 returns of the computer to fix the same problem, and now I have to send it of again as is still not fixed. I have had it in the shop more then I have used it. €1100 for a computer I can't use and they will not replace. Unprofessional, unethical, and not easy to deal with. There is no where to leave reviews to warn people. Must be for a reason we are not allowed to leave reviews anywhere?

Bought an Acer Nitro 16 for a lot of money only nine months ago and it has just absolutely stopped working overnight. Acer numbers give on website for customer support either don’t work or are 8-5.30 Mon-Fri. Self serve repair booking option online doesn’t work. Chat not available for some reason. Never, ever buying Acer again!

I bought an Acer Gaming Laptop last year with a 4-year warranty, confirmed by their rep, but their support is a disgrace. The charger broke after 17 months, and they first said it was unavailable, leaving me stranded. Now, they deny my warranty exists and push a £130 replacement via Genius Parts after i threatened to take this to trading standards, despite my proof. I’ve sent evidence multiple times, yet they stall, delay, and try to extort me. This breaches UK consumer laws, I’m entitled to a free fix, not a paid scam. Their “in stock now” excuse after unavailability and claiming they no longer manufacture the charger is laughable. I’ve escalated to trading standards but avoid Acer, premium price, pitiful service. They don’t care about customers, just profits.

Bought acer nitro 16 rtx 4070 laptop and the motherboard went days after warranty ran out, bit of a coincidence as had less that 500 hours use. Repair bill was more than i paid for the product... Will never trust their products again as they obvioisly are not built to last. Buy at your own risk.

Very good piece of kit, the 275HX processor and 5070 GPU go hand-in-hand and have yet to find a single game that struggles to hit at least 100FPS.