Ok cars, TERRIBLE customer service experience at Tampa airport (employee goes by Walser15). This person is rude, a liar that kept interrupting , while insisting on pushing extra service. I will pay ex... See more
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Review summary
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Very pleasant experience. They did spring and outside unlimited zone charge which I was not expecting. But Desmond was very attentive and made sure to get me the car I requested. Prices are very reaso... See more
Company replied
Terrible customer experience in Gdansk, terrible way to push me to sign a the return of the car even though I've explained that the window just simply cracked alone whilst in the shopping mall car par... See more
Company replied
ACE Rental Cars, Cancún / Mexico It is strongly discouraged to do business with this so-called rental agency. On arrival, they will have you waiting for hours at the airport, making repeated phone ca... See more
Company replied
Company details
Written by the company
ACE Rent A Car is an affordable, independent car rental brand that services customers in more than 50 countries around the globe.
Contact info
2.9
Average
2k reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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so bad
When I picked it up at the Capodichino airport in Naples, the company delivered a completely dirty and dented car. When I asked for a change, they told me they couldn't because the offices were closed. They told me to come back two days later for the change, but when I arrived, they told me they couldn't because the car was in working order despite the damage all over the bodywork, and the bumper was broken and not fully secured. What's more serious is that they took 1800 euros but not as a deposit or earnest money, they actually kept it and they will return it to me after 30 working days!!!!
30 December 2025
Unprompted review
Reply from ACE Rent A Car
Hello Luigi,
Thank you for sharing your concerns at our Napoli Airport location. It is disappointing to hear that the vehicle you received was not up to standards, being dirty and dented. It is also concerning to hear you were told to return to the location, but were then told they couldn't switch the vehicle. We would like the opportunity to look into this for you to better understand what went wrong so we can address this directly and improve the customer experience. If you are willing, please contact us at customercare@acerentacar.com. -Emily
Terrible car rental company
Terrible car rental company. I returned the car after several days of use, and the staff pointed out a tiny micro-scratch on the windshield as an excuse to keep my €900 deposit. Completely unacceptable and feels like a scam. I strongly recommend avoiding this company unless you want to lose your time and money.
12 January 2026
Unprompted review
Reply from ACE Rent A Car
Hello Ben, Thank you for taking the time to share your experience at our Krakow location. I understand how frustrating damage claims can be, especially when they result in unexpected charges. Unfortunately, these claims can only be handled by the location’s claims department. However, if you would like us to review your case to ensure everything was handled properly, please reach out to us at customercare@acerentacar.com with your reservation details. -Emily
Reply from ACE Rent A Car
Hello Kathy, Thank you for your review of our JFK location. I am delighted to hear you received great customer service from Ibrahim. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Very helpful and great personality 👌
Very helpful and great personality 👌. Thanks so much.
6 February 2026
Unprompted review
Reply from ACE Rent A Car
Hello Shannon, Thank you for your review of our Las Vegas location. I am so happy to hear you had a great experience renting with us. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
King was very information and got us…
King was very information and got us moving quickly
.
6 February 2026
Unprompted review
Reply from ACE Rent A Car
Hello David, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from King. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Reply from ACE Rent A Car
Hello David, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from King. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Was charged over 300$ for the extra…
Was charged over 300$ for the extra insurance after declining...refused to refund money...this just happened will be calling cc company and BBB...never had this happen with other company's
4 February 2026
Unprompted review
Reply from ACE Rent A Car
Hello Tasha,
Thank you for taking the time to share your experience at our Orlando location. I understand how frustrating it can be to experience unexpected damage charges. I do see that the partial damage waiver was added to your reservation and signed for on the rental agreement provided to you at pick up. If you would like this to be reviewed further, please reach out to us at customercare@acerentacar.com so we can learn more about what took place. -Emily
ACE Rent A Car scammer
My experience with ACE Rent A Car was extremely disappointing and felt like a complete rip off. They charged and withheld my full deposit of 3,500 PLN for a microscopic stone chip on the windscreen of about 1×1 mm with no cracks or structural damage. This clearly falls under normal wear and tear.
What makes this even worse is that video from 27 January, the day I had the vehicle, already shows this chip, which I documented with screenshot. Keeping a full deposit for pre existing, normal wear and tear is completely unacceptable.
Sent few emails to customer service - NO RESPONSE
JUST AVOID THEM .. SCAMMERS.
2 February 2026
Unprompted review
Reply from ACE Rent A Car
Hello Jana, Thank you for taking the time to share your experience at our Krakow location. I understand how frustrating damage claims can be, especially when they result in unexpected charges. Unfortunately, these claims can only be handled by the location’s claims department. I was not able to find a reservation with the information provided, and want to be sure our customer care team has responded to you. If you would like us to review your case to ensure everything was handled properly, please reach out to us at customercare@acerentacar.com with your reservation details. -Emily
Avoid especially in Katowice airport in Poland
Avoid renting from this company, particularly at Katowice Airport, Poland. After returning the vehicle, I was charged 4,500 PLN from my security deposit for alleged minor cosmetic marks. No proper evidence of an actual repair was provided, as the funds were deducted from my credit card the same day—without a VAT invoice or an independent assessment, only an internal estimate. Fabricated images of a scratched clock dashboard were presented, and despite my immediate dispute and formal written notice, the company refused any refund. After numerous calls, I finally managed to reach them, but the representatives were uncooperative and refused to provide any sensible information. They claimed that I have my own insurance, so I would be reimbursed anyway. This situation is highly suspicious and should be avoided. Huge Scammers ! ! !
1 February 2026
Unprompted review
Reply from ACE Rent A Car
Hello Lukasz, Thank you for taking the time to share your experience at our Katowice location. I understand how frustrating damage claims can be, especially when they result in unexpected charges. Unfortunately, these claims can only be handled by the location’s claims department. However, if you would like us to review your case to ensure everything was handled properly, please reach out to us at customercare@acerentacar.com with your reservation details. -Emily
Crooked
Crooked. When we were driving our rental on the highway in Florida, a rock was shot from the car ahead and left a small knick in the windshield. Nothing was said upon returning the car by staff. When we got home, they sent us an over $2000 usd bill to replace the whole windshield. Absolutely ridiculous to replace the whole windshield for something that minor. A bunch of scam artists
31 January 2026
Unprompted review
Reply from ACE Rent A Car
Hello Ty,
Thank you for taking the time to share your experience at our Orlando location. I understand how frustrating it can be to encounter a damage claim, especially when they result in additional charges. Unfortunately, I am not able to find your reservation with the information provided and would like the opportunity to review this for you. If you are willing, please contact us at customercare@acerentacar.com with the details of your reservation. -Emily
Reply from ACE Rent A Car
Hello Shirley, Thank you for taking the time to leave a review of our Chicago location. We would truly appreciate the opportunity to learn more about your experience so we can better understand what went wrong and address it. If you are willing, please reach out to us at customercare@acerentacar.com. We look forward to hearing from you and hope to have the chance to serve you in the future. -Emily
Rental Nightmare
Rental Nightmare! Rental quote of $231 ended up $401 with tons of hidden fees! Took 2 hours from airport to leaving with the car, which was smaller than requested and had stained upholstery. We found personal items (tobacco) in glove box from previous rental!
UPDATE: Ace Rent a Car responded and asked me to contact them, but the email address they provided is not a valid email so my message gets returned to me. Do they really care about my comments?
19 January 2026
Unprompted review
Reply from ACE Rent A Car
Hello Alice,
I appreciate you taking the time to share your feedback for our Orlando location. It is disappointing to hear about the long wait you experienced as well as the items found in the vehicle. I would like the opportunity to further review what took place so these issues can be addressed, but I am not able to find a reservation for you. If you are willing, please contact us at customercare@acerentacar.com with the details of your reservation so we can better investigate these concerns. -Emily
I don't know where to start.
I don't know where to start. We had to take 2 shuttles to get to the rental car. Then when we sign for the vehicle they force you to buy their insurance. I explained I've rented plenty of cars without added insurance but the agent would'nt budge. Then when we return the vehicle they add another $30.00. For a grand total of an extra $240.00 for the 4 day rental. After I got home and checked the reviews I saw how bad this company is rated and I can see why. Do yourself a favor and stay far away from Ace Car Rental.. Trust me
22 January 2026
Unprompted review
Reply from ACE Rent A Car
Hello Al,
Thank you for taking the time to share your experience at our Las Vegas location. ACE does require full coverage insurance in order to release the vehicle. If proof of insurance is not provided, it would need to be added at the time of pick up. I understand how frustrating this can be when other rental companies do not require this. Unfortunately, this is not something that is able to be waived. If you would like additional clarification on these policies or for anything to be reviewed further, please don't hesitate to reach out to us at customercare@acerentacar.com. -Emily
King is the best
King is the best. His customer service is phenomenal. Always takes care of us.
Thanks again
31 January 2026
Unprompted review
Reply from ACE Rent A Car
Hello John, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from King. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Bait and Switch
Bait and Switch
They will claim they can't fine your reservation and will not even look at your email confirmation form Expedia
and the price will be 5 x higher and they will force you to pay$50/day for insurance,
This company can't come with Budget Rental so they just run a bait and switch . If the offer is too good to be true, run. This place is a Scam Shop
29 January 2026
Unprompted review
Reply from ACE Rent A Car
Hello Charles,
Thank you for taking the time to share your experience at our LAX location. I know how frustrating it can be to encounter unexpected charges. We do require proof of full coverage insurance before we can release the vehicle. If proof of coverage is not provided, then insurance would need to be purchased at the counter. We strive to make these policies as clear as possible by providing all of our insurance requirements at the time of booking as well as our website. If you would like any further clarification on these policies, please contact us at customercare@acerentacar.com so we can further assist.
Extremely Satisfied Beginning to End
From the pick up at the airport I was greeted by Fitzum. Professional and polite. Fitzum helped me load and unload my suitcase. I was greeted by Lulia inside and she was a warm friendly face. No issues with car rental. This was a great way to start off my visit to see my US Air Force Academy Cadet.
28 October 2025
Unprompted review
Reply from ACE Rent A Car
Hello Rachel, Thank you for your review of our Denver location. I am delighted to hear you received great customer service from Fitzum. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Avoid this place if you know what's good for you
I paid in Hotwire $55 for 2 days but I got charged for 3 days. Claiming a 3 day minimum charge.
Pressure for buying insurance!
The guy wanted me to proof him @ midnight that my CC provides incurance.
Got a car without a working infotainment system had to change the car @ midnight.
When I called the service call centre 3 times every one told me something else not knowing a thing.
29 January 2026
Unprompted review
Reply from ACE Rent A Car
Hello Aron,
Thank you for taking the time to share your experience at our JFK location. I understand how frustrating this situation must have been. After reviewing your reservation, I do see that the third day you were incorrectly charged was refunded to you. Your experience has been shared with management in order to be addressed to present any future incidents. If there is anything you would like reviewed further, please don't hesitate to contact us at customercare@acerentacar.com. -Emily
Big problem at the final billing
Big problem at the final billing. I had prepaid $532, which they received (verified by them) the total bill including all extras was $572, but the company charged an additional $131, instead of $40. I was told that no matter the actual money received in prepayment, it was only credited as whatever they charge for basic rental, in this case $441. So I paid them $532, but they were only giving me $441 toward my final bill. Despite the nonsense of this, they refused to budge, and I was forced into the long paperwork process of disputing the overcharge. My guess is they do this all the time, so if you rent from them make sure when you drop off, you're credited for your full pre-payment.
29 December 2025
Unprompted review
Reply from ACE Rent A Car
Hello Sy,
Thank you for taking the time to share your experience at our Denver location. On ACE's side, we do not see exactly what you were charged for your prepayment through the third-party booking site you used, only what is sent to us. You would need to reach out to the booking site to get confirmation on this discrepancy. It is usually the third parties booking fee or an additional service, such as insurance, that was added. If you would like any further clarification or need any assistance, please contact us at customercare@acerentacar.com. -Emily
Their business is on abusing of the deposit
Extremely disappointing experience with OSEK RENT A CAR / ACE.
After returning the vehicle, I was charged 2,586 PLN from my security deposit for alleged minor cosmetic marks. No proper evidence of an actual repair was provided — no VAT invoice, no independent assessment — only an internal estimate.
Despite immediate dispute and a formal written notice, the company refused any refund.
The situation was resolved only after initiating a bank chargeback, which resulted in a full refund.
This kind of deposit handling creates unnecessary stress and raises serious concerns about transparency and fairness.
If you rent here, protect yourself:
Take extensive photos/videos at pick-up and return
Keep all documentation
Be prepared to challenge unjustified charges through your bank
I would not recommend this company based on my experience.
10 December 2025
Unprompted review
Reply from ACE Rent A Car
Hello Kevin, Thank you for taking the time to share your experience at our Krakow location. I understand how frustrating damage claims can be, especially when they result in unexpected charges. Unfortunately, these claims can only be handled by the location’s claims department. If you need any information or would like to dispute this claim, you would need to contact them directly. However, if you would like us to review your case to ensure everything was handled properly, please reach out to us at customercare@acerentacar.com with your reservation details. -Emily
Don't rent from them!!
Don't rent from them!!! they assured me I had a vehicle. I called the day before arriving on Maui to once again check. I was assured yet again, they had my car. Then waited at the airport for the shuttle only to be told that they didn't have a car for me. Don't do it.
16 January 2026
Unprompted review
Reply from ACE Rent A Car
Hello Julie,
Thank you for taking the time to share your experience at our Maui location. It is very disappointing to hear you were not provided with a vehicle upon arrival, as this is not the service we aim to provide. Your feedback has been shared with management so this can be investigated and addressed to prevent future incidents. If there is anything you would like reviewed further, please reach out to us at customercare@acerentacar.com. -Emily
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