I was taken through the payments process several times after being told the first page was adequate. My UK phone number was also rejected. I have no idea where this company is based. Possibly USA.
Company replied
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See what reviewers are saying
i purchased a replacement battery for my acer spin 713. i went for a none acer battery but the one bought has the same protection levels and represented excellent value. speedy delivery... less than... See more
Company replied
Amazing replacement. Came with screw drivers necessary. Replacing the battery itself was quite easy. My laptop now runs much better as a result. Was almost at the verge of buying a new computer but th... See more
Company replied
I ordered a replacement battery for my Acer laptop the company dispatched the battery very quickly and it arrived in only two days well packaged with also some free screwdrivers to help remove the old... See more
Company replied
Company details
Written by the company
Battery for Acer laptop, replacement Acer notebook battery | Acer Aspire battery from United Kingdom! High-quality Acer laptop batteries are warranty 1 year.
Contact info
United Kingdom
- service@acerlaptopbattery.co.uk
- acerlaptopbattery.co.uk
4.3
Excellent
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dont BUY!
Ordered a battery from this company, did not charge sent many emails for a resolution but just got a run around. do not buy from them! Buy genuine! Not this crap!
5 October 2021
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the frustration and inconvenience you've experienced with your recent battery order. Your feedback is taken seriously, and we deeply regret any inconvenience caused.
I understand the importance of resolving this matter promptly, and I want to assure you that we are committed to making it right. I have escalated your case to our customer support team for immediate attention, and they will be reaching out to you shortly to address the issue and provide a resolution.
Kind regards,
acerlaptopbattery.co.uk Team
Replacement Acer V3-731 battery purchase
The battery I've purchased appears to be a good product (only had it a few days) and at a good price, delivered quickly.
I discovered all the bad reviews only after I'd purchased and I thought I'd made a big mistake given the lack of positive reviews and would probably regret my decision to buy from them.
However, I've received what appears an apparently good quality and well packaged battery, that matches the description. It is compatible with my laptop and was charged sufficiently on arrival to power-up my laptop.
I do not regularly write reviews, but given my concerns and apprehension on seeing such bad reviews for this company felt the need to 'speak as I find' and say that I'm a very satisfied UK based customer.
31 March 2021
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
acerlaptopbattery.co.uk Team
Good procuct , good price, delivered in time
Despite all the bad reviews, this company has delivered a decent battery, just in time, well packed. From printings on the battery I assume the battery is manufactured in the same factory as the original Acer batteries. My intermediate communication with the company was polite, relevant and timely. I 'm a real buyer living in Utrecht, The Netherlands that is happy to have just given his dear laptop a second life!
26 January 2021
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
acerlaptopbattery.co.uk Team
DO NOT DEAL WITH THIS COMPANY
Do not deal with these people.
Ordered a battery.They sent a different one and although they said it would work ok I asked for a refund.
They wanted me to send it to a private address in the UK. When I telephoned this individual it was someone who had ordered a battery from acerlaptopbattery!!. Shady practice!!
Give them a wide berth
7 December 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the frustration and inconvenience you've experienced with your recent battery order. Your feedback is taken seriously, and we deeply regret any inconvenience caused.
I understand the importance of resolving this matter promptly, and I want to assure you that we are committed to making it right.
Kind regards,
acerlaptopbattery.co.uk Team
Order received but....
It was not so great as the tracking number for my parcel didn't work when I typed it in so I went into mini panic mode and started reading the reviews on here. As a lot of you said it isn't worth it and that not many have recieved their parcel, I started asking for a refund. Thankfully, I got my acer battery the next day. I must say, it is useful. However, I do have to ever so frequently replug the battery charger so it's not good quality compared to my original one. I have given it 2 stars for them delivering the order efficiently. But the service was rubbish coz they never were around for an online chat to help nor did they reply to my emails on time (only replied much later after the delivery arrived) nor did they give a tracking number that actually worked nor is the battery of good quality.
23 October 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I appreciate you taking the time to share your feedback with us, and I sincerely apologize for the inconvenience you've faced throughout this process. Your experience falls short of the standards we aim to uphold, and I want to assure you that your concerns are being taken seriously.
I'm glad to hear that you eventually received your Acer battery and that it is proving useful, although I understand your disappointment with the occasional need to replug the charger and concerns about the battery's quality.
Regarding the tracking number issue and delayed responses, this is not the level of service we strive for. I am personally looking into these aspects to understand what went wrong and ensure it doesn't happen in the future.
Kind regards,
acerlaptopbattery.co.uk Team
Will not honour website guarantees and warranties
Battery took a lot longer to arrive than promised. I fitted it into my laptop the next day and it would not charge The orange charging light flashed on and off instead of being constantly on. After many hours charging nothing. As soon as I unplugged the charger my laptop shut down. I opened it up, checked all of the connections and closed it up again. Would not charge.
I have been in email contact for 5 or 6 weeks now but nothing. I have reminded them of their website promises and guarantees and their responsibilities under various distance selling regulations etc. but still nothing. I completed an RMA (Return Merchandise Authorisation) form a week ago but absolutely no response.
11 August 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I sincerely apologize for the inconvenience and frustration you've experienced with your recent battery purchase. Your feedback is crucial, and I want to assure you that we are actively addressing this issue to provide a swift resolution.
I understand the urgency of your situation, and I am personally escalating your case to our customer support team for immediate attention. They will reach out to you promptly to gather more details and expedite the resolution process.
I want to assure you that we take our promises, guarantees, and responsibilities seriously, and we are committed to making things right for you. I understand the importance of a functioning laptop, and I regret any disruption this has caused.
Kind regards,
acerlaptopbattery.co.uk Team
Absolute rubbish order battery in mid…
Absolute rubbish order battery in mid Feb still have not received it or a refund do not buy a battery off these cowboys kept promising it was on its way Covid 19 was causing problems, Hermes was the problem Etc
DO NOT BUY FROM THEM
2 July 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I am genuinely sorry for the unacceptable delay and inconvenience you've experienced with your battery order. Your frustration is completely understandable, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our team is actively investigating the delays and communication issues you've encountered. This falls short of the level of service we strive for, and we are committed to rectifying the situation promptly.
I understand the impact this has had on your experience, and I apologize for any inconvenience caused. Our customer support team will reach out to you shortly to provide a comprehensive update on your order status and to discuss potential resolutions, including expedited shipping or a refund.
Kind regards,
acerlaptopbattery.co.uk Team
This is the response from Portsmouth…
This is the response from Portsmouth Trading Standards. Looks like they are on the case.
"The situation at E10 Voyager Park, Portsmouth is quite a convoluted one. A Chinese owned fulfilment house did operated from that address for several years, in that time this authority became aware of a number of websites purporting to be UK based and using this address for returns. The company had no arrangement with any of these websites to allow the use of their address.
The fulfillment house ceased trading last year and as you have indicated the premises are now vacant, so clearly the use of the address is misleading.
We have previously been successful in taking down some of these laptop battery sites, though as you would expect, they eventually crop up again under a different name. We are currently investigating a number of these."
23 June 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
Thank you for providing this information. It appears that the situation is indeed complex, and I appreciate the efforts of Portsmouth Trading Standards in addressing the misleading use of the address and investigating related websites.
As a customer, your concerns are valid, and it's encouraging to see authorities actively working to address such issues. If you have any additional details or if there's anything specific you'd like to share during this process, please feel free to do so. Your cooperation is valuable in the efforts to combat misleading practices.
If there's anything further we can assist you with or if you have additional concerns, please don't hesitate to reach out. We appreciate your understanding and cooperation.
Kind regards,
acerlaptopbattery.co.uk Team
THIS COMPANY IS NOT IN THE UK
THIS COMPANY IS NOT IN THE UK. Am getting sick of Chinese companies lying and saying there companies are in UK the government need to do something about this. I bought from these people because it stated uk so i ordered a new battery then i was sent tracking number. I checked tracking number 2 weeks later as it was taking a long time to come and still no information so emailed company and they said "sorry our product had to be sent from overseas because we haven't got your stock in warehouse" AVOID AVOID AVOID
If the company see this i want my refund please and change your address and stop LYING to customers you are not in the uk but China
6 June 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I sincerely apologize for the inconvenience and frustration you've experienced with your recent purchase. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this situation.
First and foremost, I understand the impact of the misleading information regarding our location. I want to apologize for any confusion caused by the discrepancy between our advertised address and the actual origin of the product. This is not in line with our commitment to transparency and customer trust.
I have escalated your case to our customer support team for immediate attention. They will reach out to you promptly to discuss the resolution process, including a refund and any other necessary steps to address your concerns.
Kind regards,
acerlaptopbattery.co.uk Team
No UK stock as adertised
I ordered a battery for my wife's computer who needs it for medical reasons. I only ordered it from this site because it stated UK stock. After 5 days I asked where my battery was and told it was coming from China!! I said they advertised UK stock which is very misleading and insisted to cancel order as a 3 week wait was hopeless. The story goes on and on and told as it was on it's way not to worry and send it to them when it was delivered and they will refund including the £7.50 tracked post they insisted on. I had to keep sending emails all the time, I eventually had a refund but not including postage!!! Now they refuse to reply to my emails.
ADVICE IS DO NOT ORDER FROM THIS COMPANY AS YOU WILL WAIT WEEKS AS UK STOCK IS NOT HELD,other reviews tell exactly the same story.
For the first time I am going to report this experience to trading standards.
18 May 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
Think I've just joined the club!!
Think I've just joined the club!!! ordered over 2 weeks ago, still nothing has arrived, tracking tells me its left China, which suprised me as I thought they were UK based. I will check reviews first before buying. SCAM
15 May 2020
Unprompted review
Reply from Acerlaptopbattery
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
Order never arrived and no refund
Placed my order, never arrived. Over two weeks later I've had not contact and no battery. Disgraceful service, Avoid!
27 April 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
DON'T TRADE WITH THIS COMPANY
DON'T TRADE WITH THIS COMPANY - JUST AFTER YOUR MONEY NO INTENTION OF DELIVERING YOUR BATTERY. EXACTLY SAME EXPERIENCE PREVIOUS REVIEW. COMPANIES LIKE THIS SHOULDN'T BE ALLOWED TO TRADE
6 April 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
Do not use this company. They do not operate standard business servicing practices. You could lose your money!
I was led to believe from their website that the battery I required was in stock and the only location shown on their website was Portsmouth, UK. I ordered and paid for the item and was sent a confirmation order & tracking ref. It said the items was sent to Hermes on 27th March. 8 days later the information on Hermes hadn’t changed eg they were still waiting for the item! Acerlaptopbattery offer a 24 hour service level response for enquiries, and 4 emails in 4 days I received zero response. So I have no idea where it’s coming from and when it will arrive. They were quick to respond when I requested info prior to my order and on e they had my order and banked my money; but since then zero response. Companies like this should be outed across the Internet and prospective customers warned of their dubious selling practices.
3 April 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
lied about the battery being shipped…
lied about the battery being shipped then said it had failed testing so tried to send another. Paypal sorted it thank goodness...
6 March 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
Despite reading worrying reviews online…
Despite reading worrying reviews online AFTER I had placed my order I was pleased that my battery was delivered within 3 days of order via Hermes and could also track it successfully.
Maybe I am one of the LUCKY ones !!!
Graham B
Maidstone Kent
19 February 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
acerlaptopbattery.co.uk Team
NOT A UK COMPANY. BEWARE!
I ordered a battery on 8th January and they debited my credit card immediately. The next day they told me they couldn't deliver to a PO (Portsmouth) post code, so please change it. I told them I couldn't and pointed out that their own post code and address, according to their site, was also PO, so presumably they can't deliver to themselves? It turns out they are not UK based at all, and probably in China. They said they would refund but I heard nothing more, despite sending a reminder for each of the next three weeks. Finally I notified them that I would make a complaint through my credit card company, which I did a week later, having heard nothing. I week after that (15 Feb) I got a refund on my card statement, but nothing from the company.
My advice is avoid them like the plague.
16 February 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
This is a scam company
Didnt realise this is a scam company. This is based overseas although the web site appears UK. Lost my money & goods
16 February 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
Slow but all right
+:
Low price
Correct battery delivered
Quality fine
-:
They don't answer mails
It took more than a month
12 February 2020
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
acerlaptopbattery.co.uk Team
DO NOT USE THIS SITE !!!!!
DO NOT USE THIS SITE !!!!!
I WILL TRY TO TAKE MY MONEY BACK
CROOKS !!!
31 October 2019
Unprompted review
Reply from Acerlaptopbattery
Dear customer,
I want to express my sincere apologies for the distress and frustration you've encountered with your recent order. Your feedback is deeply concerning, and I want to assure you that we are taking immediate action to address this matter.
I have escalated your case to our highest priority, and our customer support team will be in touch with you promptly to assist with the resolution process. We understand the seriousness of the situation and are committed to rectifying it as quickly as possible.
Additionally, I want to assure you that we are actively reviewing and addressing any misleading information regarding our location on our website to prevent similar situations in the future.
Best regards,
acerlaptopbattery.co.uk Team
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