Acewonders 

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Rated 1 out of 5 stars

Ordered a coat over a year ago, nothing has arrived. I accept I’ve been scammed. Don’t use this company. You will get scammed out of money and never get your merchandise.

Rated 1 out of 5 stars

The worst consumer experience I’ve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. I’ve emailed multiple times and “Lynn” keeps apologising stating they are w... See more

Rated 5 out of 5 stars

Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... See more

Rated 1 out of 5 stars

AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.


Contact info

All reviews

(498)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service

Had an issue with my order and Lynn from customer service took care of my issue promptly and respectfully. Great customer service experience.

6 April 2024
Unprompted review
Rated 1 out of 5 stars

Pretty sure this is a scam company

Horrible customer service been a month and a half no email confirmation I messaged twice no response or acknowledgment what so ever. pretty sure they scammed me.

22 March 2024
Unprompted review
Acewonders logo

Reply from Acewonders

Dear Kevin,

First and foremost, I want to extend my deepest apologies for the frustration and disappointment you've experienced with our service. Your feedback is incredibly valuable to us, and it's clear that we have fallen short of meeting your expectations. Please know that your concerns are being taken seriously, and we are actively working to rectify the situation.

I completely understand your frustration regarding the lack of communication and the delay in receiving your order. This is not the level of service we aim to provide, and I want to assure you that your satisfaction is our top priority.

I want to personally apologize for any inconvenience caused by the lack of email confirmation and the unanswered messages. It's unacceptable for our customers to feel ignored or neglected in any way. Rest assured, I will investigate this matter thoroughly to ensure that it doesn't happen again in the future.

Regarding your order, I want to assure you that it will be processed immediately, and you will receive regular updates on its status. Additionally, I will personally oversee the process to ensure that you receive your item as soon as possible.

Once again, I want to express my sincere apologies for any inconvenience or frustration this situation has caused you. We value your trust and are committed to making things right.

Thank you for bringing this to our attention and for giving us the opportunity to improve our service.

Warm regards,
AceWonders

Rated 1 out of 5 stars

These guys don't deliver just disappoint!

These guys promise the earth and deliver nothing after they've taken your money.

In my opinion Acewonders are a complete fraud and scam!

BUYER BEWARE!

I paid around £85 last year for shirts that never turned up. I have chased and chased and been promised delivery but nothing arrived.

I then requested a full refund which I was promised but again nothing has been repayed despite chasing repeatedly.

I put up a 1 star review last week but even that seems to have disappeared!

I believe every good review is a fake and that this website is solely designed to steal your hard earned cash!

Do not order anything from these guys!

2 April 2024
Unprompted review
Acewonders logo

Reply from Acewonders

Dear Steven,

We apologize for any inconvenience you have experienced regarding your order and refund process. As of March 27th, we have initiated the refund transaction on our end. However, if you have not received the refund yet, we kindly ask you to contact your bank to ensure that the transaction is processed smoothly from their end.

We understand your frustration and disappointment, and we sincerely apologize for falling short of your expectations. Rest assured, we take feedback seriously and continuously strive to improve our services. Your experience will be thoroughly reviewed to prevent similar occurrences in the future.

If there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
AceWonders

Rated 5 out of 5 stars

Great shirts!

Great shirts!

Had a little issue with shopping however they stayed on it until I received product.

I will be placing more orders.

2 April 2024
Unprompted review
Rated 3 out of 5 stars

My review is all about the company and…

My review is all about the company and the product they are selling and nothing to do with the advisor I dealt with. I purchased 4 shirts from them. After seeing a fantastic product being advertised on Facebook. They are showing a quality shirt that stretches really well and fits perfectly.

After receiving my shirts, the first thing I realised the stretch is none existent and the fit is far from a M I normally wear.

I emailed them back and not to my surprise I was advised they do not have a return policy, however would replace the product. Lynn who dealt with my complaint has been fantastic, however has asked me to leave a brief 5star review. I would not be doing other customers justice if I left a 5 star review and they purchased a product after my review.

So overall service Lynn 5 star! The company 0 star's.

27 March 2024
Unprompted review
Acewonders logo

Reply from Acewonders

Dear Mr. Imran,

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced with your recent purchase.

We truly value your feedback, and we're sorry to hear that the product did not meet your expectations in terms of quality and fit. Rest assured, we are committed to ensuring your satisfaction, and we will promptly send you a replacement.

We understand your concerns about leaving a review, and we appreciate your honesty in evaluating both the product and our company. Your feedback helps us improve our products and services for all our customers. We apologize for any misunderstanding or inconvenience caused by our request for a review.

Once again, we apologize for the inconvenience, and we appreciate your understanding and patience as we work to resolve this matter for you.

If you have any further questions or concerns, please don't hesitate to contact us.

Best regards,
AceWonders

Rated 5 out of 5 stars

Bought some shirts from this company…

Bought some shirts from this company recently. Qualitys' pretty solid overall, but one shirt ended up a bit off on size. Customer service did step in and sort it out, though, it was a bit of a hassle, but all in all, I'm decently happy with the buy.

12 March 2024
Rated 4 out of 5 stars

Excellent Customer Service

These products come from out of country (China I believe) so be prepared for a long wait (mine was over 5 weeks). The quality of the shirts was excellent and I loved the material! On the downside the mediums I ordered based on the measurements on the website fit like smalls. While the company doesn’t allow for returns they (specifically Lynn) are sending me a shirt in a larger size as an act of goodwill. Very happy with the customer service and will order again, with the caveat of ordering a size or two up.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Completely Satisfied …

This company is dedicated to making sure that their customers are satisfied. They went above and beyond to fix my order. The communication has been great, and the follow up is even better. I will definitely order from them again and will recommend this company to anyone. I am completely satisfied!!!!!! I personally want to thank Lynn for everything she did to help me with my order.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

The amazing Lynn from Acewonders support Team

Lynn from Acewonders support Team is amazing. She fix a mistake that was made by miss understanding on size. She sent me 3 others shirts that fits me like a glove and gave me the green light to give as donation the 3 shirts I received with the wrong size by mistake. I can tell you now, that the person that got them, was starting a new job and they helped him out big time. On this I would like to say THANKS a million time to Lynn for a service out of this world. THANK YOU.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

My experienced with Acewonders

Hello
I came across this brand of Acewonders shirts out of curiosity.
Since they talked about how comfortable the fabric was, that they were not hot, that they fit to the body. And it was out of that curiosity that I bought the first two. One long sleeve and one short sleeve.
The truth was a pleasant surprise, comfortable, comfortable, not hot and above all the design and fabric looked good.
Add to this that in customer service Miss Lynn Anderson, gives excellent service, especially in the follow-up to the whole process from the time you place the order until it is shipped.
I recommend the Acewonders brand and I will continue to buy more models of shirts and especially the different colors.
The only thing they need to improve is the delivery time of their products.
Regards
R. Gordon

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

These shirts are awesome! Great fit, great quality, and great service. What more could you ask for? Definitely worth the investment.

5 March 2024
Rated 5 out of 5 stars

Lynn was the Star of the show

Lynn was the Star of the show. Order shirts in my normal size but they were entirely to small. So I reached out to customer support and Lynn gladly offered to send me out replacements. My new shirts are in the shipping process now but should be here soon. Thank you lynn. Quality is great but you must order 2 sizes larger than you norm

22 March 2024
Unprompted review
Rated 4 out of 5 stars

I ordered the shirts in XL and they…

I ordered the shirts in XL and they were extremely small so I had to get a 3XL and Lynn was great at helping me through my initial purchase. As a reference I am a 5'10" man that weighs a fit 200lbs and my chest is 42". I am usually a Large to XL and I couldn't button the original shirts so go 2 sizes up from your biggest and you should be okay.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

Absolute worst experience

Absolutely the worst experience I’ve ever had ordering anything
Firstly, EVERY SINGLE review I’ve read says that the size was wrong. And I had the same issue, I ordered what is my normal size with every other shirt I’ve owned for years and theirs was at least two sizes too small.
An intelligent company would update their sizing chart to match most other stores in order to not have to waste money sending proper sized shirts to their customers instead of dealing with multiple complaints.
Secondly, while it’s good they are trying to send me a proper size, they are sending the wrong colour and it take MONTHS for my package to arrive.
An absolute garbage experience from start to finish.
DO NOT waste your money with this company.

1 February 2024
Unprompted review
Acewonders logo

Reply from Acewonders

Dear R M,


I want to extend my sincerest apologies for the incredibly disappointing experience you've had with your recent order. Your feedback is incredibly valuable to us, and we deeply regret any inconvenience caused by the sizing discrepancy and the prolonged delay in receiving your correct order. It's truly disheartening to hear that we've fallen short of your expectations, and we understand the frustration this situation has caused you.

We acknowledge the issues you've raised regarding the sizing chart and the delay in delivery. Rest assured, we take these concerns seriously, and we are actively working to address them. Our goal is to ensure that every customer receives products that meet their expectations in terms of size and color, and we are committed to enhancing our processes to prevent similar issues from occurring in the future.

We understand that this experience has been far from satisfactory, and we genuinely apologize for any inconvenience it has caused you. We want to make things right for you, and your satisfaction is our top priority. Please don't hesitate to reach out to our dedicated customer service team at support@acewonders.com. We are here to assist you in any way we can, and we're committed to resolving this matter to your complete satisfaction.

Once again, we apologize for the disappointment and frustration you've experienced. We appreciate your patience and understanding as we work to address this issue, and we hope to have the opportunity to regain your trust and confidence in our brand.

Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.

Warm regards,
AceWonders

Rated 4 out of 5 stars

Friendly experience

Lynn was very friendly and helpful with assisting with our problem. The shirts I ordered for my husband were not a good size, so Lynn helped to get a credit for other items to make our experience more pleasant

17 March 2024
Unprompted review
Rated 1 out of 5 stars

Scam for 5 star reviews

I ordered shirts from Acewonders on 10/28/23. I ordered 4 shirts for $90 total.
I got an email the next day saying thank you for your purchase.
On 12/20 I still hadn't received anything so I reached out to get an update on my purchase.
12/23 someone finally got back to me and told me that my purchase was just now being processed, and that it would be in it's way and that I would have a tracking number within 2-3 business days. So they hadn't even started processing my order until I told them to!
Wasn't until 12/30 that my package was on it's way. After I had to reach out to get the process going in the first place, Acewonders still couldn't get things going on their own promises timeline!
I didn't get a tracking number that I was promised until Jan 4th, and it didn't work when I tried to use it!
Jan 10th I'm told again that my order is on it's way and that it should be delivered that day.
Jan 11th I'm getting add/spam emails from Acewonders saying "It's been a while since we heard from you." When I hadn't even received my first order from over 2 months ago!
Jan 16th I receive my delivery, after over 2 months! I tried them on and they didn't even come close to fitting! So here's where I talk about sizing: they are posting sizes on their website as S, M, L, XL, etc. but when I got my shirts they were not sized that way, they have numbers on the tags. And the numbers on the tags on my shirts don't match the sizing chart that Acewonders has on their website or what they eventually sent me in their "support" attempts.
Feb 4th. Support gets back to me and gives no solution to my shirts not working. They only ask if I've tried the short sleeve shirts, as they're more spacious than the long sleeves. Since 2 of the 4 shirts I ordered were short sleeves, I had obviously tried them and they were clearly not paying attention to my complaint.
Feb 10th more adds showing up in my inbox from the company that is actively ignoring my attempts at receiving support.
Feb 22nd after telling others on social media about my terrible experience, Acewonders support reached out to me to inform me they don't do returns or exchanges. However, they offered me 2 "free" shirts, essentially to shut me up.
I said that I would take the free shirts. They responded 6 days later asking me for "a small favor" and instructed me to go to this website and write a 5 star review for them! And then take a screenshot so they can see proof that I'm playing along. What a joke!
As of right now, I've been waiting for my "free" 2 shirts since March 3rd (one week as of writing this post) and I'm guessing I'll never actually see them since I'm not writing no 5 star review.

3 March 2024
Unprompted review
Acewonders logo

Reply from Acewonders

Dear Chris,


I sincerely apologize for the significant inconvenience and frustration you've experienced with your recent order from us. Your detailed account of the issues you faced is deeply concerning, and I want to assure you that we take this matter seriously.

I understand the delays in processing, the confusion with sizing, and the lack of adequate support have created an unacceptable experience for you. This falls short of the service we aim to provide, and I truly apologize for any disappointment caused.

I want to assure you that our customer service team is actively addressing your concerns. Your replacement shipment is a top priority, and we are committed to rectifying this situation promptly. Our team will be in touch with you shortly to finalize the details and ensure the correct sizing for your replacement shirts.

Additionally, I would like to extend our apologies for the request to write a 5-star review. This is not in line with our values, and we appreciate your honesty in not compromising your integrity for the sake of a positive review.

Once again, I apologize for the inconvenience you've faced, and we appreciate your patience as we work to resolve this matter to your satisfaction.

If you have any further questions or concerns, please feel free to reach out to our customer service team directly.

Thank you for bringing this to our attention, and we look forward to making things right.

Best regards,
AceWonders

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