Ordered a coat over a year ago, nothing has arrived. I accept I’ve been scammed. Don’t use this company. You will get scammed out of money and never get your merchandise.
Acewonders
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See what reviewers are saying
The worst consumer experience I’ve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. I’ve emailed multiple times and “Lynn” keeps apologising stating they are w... See more
Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... See more
AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... See more
Company replied
Company details
Written by the company
Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.
Contact info
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, 999077, Hong Kong, Hong Kong
- support@acewonders.com
- acewonders.com
My order was made on 06/16 of this…
My order was made on 06/16 of this year, I have reached out twice 4 times since. I received 2 responses and no ETA or details apart for a size chart. I have since moved and there is no way for me to get in touch with anyone and no process of escalation. It is 11/26 and I was initially given a 45 day wait. So my review is not even connected to the product but of the service and expediency!!! Is there a process to get refunded!
26 November 2024
Unprompted review
Reply from Acewonders
Dear Djimmitry,
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is not the level of service we strive to provide to our valued customers.
We want to reassure you that we have already updated your address to ensure your item reaches you at your new location. Your order is now ready to ship, and we’ll provide you with tracking details shortly.
We deeply regret the delays and lack of communication you’ve encountered and appreciate your patience while we work to make things right.
Thank you for bringing this to our attention, and we’re committed to improving your experience with us.
Best regards,
Acewonders
Good quality shirts
There was a bit of a delay in recieving my order, but the company dealt with it and my shirts arrive. Sometime things go wrong but it makes a difference how the company responds. I ordered some shirts, very pleased with the purchase when it arrived.
20 November 2024
Unprompted review
Reply from Acewonders
Hi Jonathan,
We are truly sorry to hear about your experience and sincerely apologize for the delay in fulfilling your order and for any frustration caused. This is certainly not the level of service we strive to provide, and we understand how disappointing this has been for you.
After thoroughly reviewing your case, we are pleased to inform you that your order is ready to ship today. We have taken immediate steps to ensure that you receive the tracking details promptly and that this issue is resolved to your satisfaction.
We also deeply regret any lack of communication on our part and will be addressing this internally to ensure it does not happen again. Please know that we value your feedback and are committed to improving our service.
If you have any further questions or concerns, please don’t hesitate to reach out to us directly. We appreciate your patience and understanding, and we hope to make this right for you.
Kind regards,
Acewonders
scam
This must be a scam. Over a month and nothing received yet despite numerous follow ups.
Order #AW520945
#Edit- finally got the shirt. Got an XXXL and it’s still too small, and I’m not a massive guy. Sad after waiting 2 months to receive it
19 November 2024
Unprompted review
Reply from Acewonders
Dear John,
We are truly sorry for the inconvenience you’ve experienced. This is not the standard of service we aim to provide. Please rest assured that we are a legitimate business and not a scam.
Our customer service team has reached out to you and is working to resolve this matter promptly. Your item will be dispatched immediately.
We greatly value your trust and are committed to making this right. If you have any further concerns, please do not hesitate to contact us directly.
Kind regards,
Acewonders
I would give Zero stars if I could
I would give Zero stars if I could.
I came across this company online somewhere and liked what the offered and the prices, but was hesitant to order thinking it may be a scam site. I have been burned previously by another similar looking site. I was unsure about the sizing so I contacted customer service. I was assured by Lynn in CS to order a size 44, but if they didn't fit they would take care of it.
So I placed my order in May and received the shirts in June. They were too small. I reached out to customer service again. They said they would replace them free of charge. I offered to ship the wrong size ones back if they sent me a return label, but they did not. I received the new shirts in July, they were the same size 44 as the others and did not fit again. Reached out to customer service again, and they said they would replace the shirts free of charge again. I also offered to send this set of shirts back if they sent a return label. Again, they didn't.
All my communications had been with Lynn. I asked multiple times to speak to someone else or a supervisor/ manager, but was never put in contact with anyone else. Here it is now November and I've been ghosted. I got the run around for months, the same excuse over and over, she will contact the warehouse to expidite my replacements.
Then, the last email I was told that "Due to an unexpected backlog at our fulfillment center, combined with temporary changes in our quality control process, shipping has been slower than usual. We recently enhanced our quality standards to ensure each product meets the high standards you expect from Acewonders, which requires additional handling time for every order. This change, alongside a higher order volume, has caused a longer wait time than anticipated."
This is the first time this has come up after 4 months of "we are expediting your order"
Now there is no communication. I sent emails roughly every other week and got the same excuse evey time and then nothing until I emailed again. I have not heard anything in a week or 2.
12 November 2024
Unprompted review
Reply from Acewonders
Dear Jared,
Thank you for sharing your experience with us. We are genuinely sorry for the frustration and inconvenience you've experienced with your order, especially given the efforts you’ve made to resolve this matter.
We understand how disappointing it must be to receive the incorrect size multiple times and then experience delays in communication and response. We are reviewing your case with the highest priority to prevent this from happening again and will ensure a quick resolution to your order.
As we confirmed, we are preparing a replacement in the requested 6XL/46 size, which will be sent to you as soon as possible. We understand that our previous delays and repeated responses were not acceptable, and we appreciate your patience despite the challenges. Please know we are taking this seriously, and we will follow up personally to ensure the fulfillment and shipment process is smooth and prompt.
Thank you for your patience, and we’re truly sorry for the oversight. We are here to make this right for you and regain your trust in us.
Best regards,
Acewonders
Failed to deliver product
Failed to deliver product. Failed to pay a refund.
Failed to provide any names or actual real time scales to return the money or claim any responsibility for their failure.
Responses that ignore my actual complaint and the questions I raise make me think they are using AI to generate the responses.
We need to raise awareness of this fake company.
4 September 2024
Unprompted review
Reply from Acewonders
Dear Messina Family,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret any frustration this has caused. This is certainly not the standard of service we strive to uphold, and we want to address your concerns promptly and transparently.
After reviewing our records, we were unable to locate any orders under the name 'The Messina Family.' This could be due to a discrepancy in the name used for the order. To assist you effectively, we kindly ask that you contact our support team directly at support@acewonders.com. If you could provide us with your order confirmation details or any other relevant information, we will prioritize your case and do everything we can to resolve this matter as quickly as possible.
We understand the importance of clear communication and appreciate your patience as we work to address this issue. Please rest assured that we take every customer’s concerns seriously and are committed to providing a resolution that meets your expectations.
Thank you again for reaching out, and we look forward to assisting you further.
Warm regards,
AceWonders
It's me again (again)
It's me again (again)! - See my previous 2 reviews below.
So after they responded to my review below promising to look into it here below.... I've not had a single email!
And yet again when I emailed them this weekend no response (but they have time to respond to new reviews on here!!).
I'll give them one last chance - my order is #AW520751 - please contact me immediately.
After 48 hours I will be filling a dispute and fraud claim with my bank.
I'm leaning towards scam company at this point - entice you in with 1 purchase and then take your money second order around. It's either that or pure incompetence.
6 November 2024
Unprompted review
Reply from Acewonders
Dear Ben,
I’m truly sorry for the experience you've had, and I understand your frustration with the lack of communication. After seeing your review, I immediately checked on your order (#AW520751) and can confirm it is now ready to be shipped today. I will also send you an email with the tracking details.
I apologize for any previous delays in responding. Please rest assured that we’re working to improve our communication so that we can prevent issues like this in the future. Thank you for your patience, and please feel free to reach out to me directly if you have any further questions.
Best regards,
AceWonders
This is a scam company
This is a scam company. I ordered on August 16, 2024 and have not received a single product. Their customer service has not responded and I plan to report this company to @betterbusinessbureau and dispute my transaction. Fkn thieves.
16 August 2024
Unprompted review
Reply from Acewonders
Dear Julio,
We’re very sorry for the delay and any frustration this has caused. We want to assure you that we are not a scam company, and we take pride in providing quality service to all our customers. Our customer service team has reached out to assist, as this experience does not reflect our usual standards.
Please check your inbox or spam folder for our latest message, as we’re committed to resolving this issue. Rest assured, your order will be sent as soon as possible, and we’re here to help ensure it reaches you smoothly.
Thank you for your patience.
Best regards,
Acewonders
Still don’t have my purchases Order #AW520720
I ordered two shirts on September15,2024 and it’s now October 30,2024 and I still haven’t received my items I’ve emailed them gave them my order number and still no tracking information or response back this will be my last time dealing with this company I gave them a chance and the first experience was enough for me $62.00 lost
14 September 2024
Unprompted review
Reply from Acewonders
Hi Dwayne,
I sincerely apologize for the delay and any frustration this has caused. This is not the standard we aim to provide.
Our customer service team has reached out to you, and I’ve urged our team to prioritize your order.
You will receive tracking information shortly, and we are committed to ensuring your items reach you soon.
Thank you for your patience, and we truly hope to make things right for you.
Best regards,
AceWonders
not shipped yet after 38 days
I passed my order on September 14th, it’s now October 22nd and it still has not shipped despite multiple email exchanges with customer service.
They’re polite but it doesn’t change the fact that it’s far too long to ship something.
22 October 2024
Unprompted review
Reply from Acewonders
Dear Yoaa,
We are very sorry for the delay and any frustration this has caused. Your order is now ready to be shipped, and we are making every effort to ensure it reaches you as soon as possible.
This experience is not reflective of the standard of service we aim to provide to our valued customers. We completely understand your disappointment and deeply regret that we have fallen short on this occasion.
Our team has been working to resolve the issue, and we truly appreciate your patience. If you have any further concerns, please don’t hesitate to reach out – we’re here to assist you.
Best regards,
AceWonders
i ordered a shirt nearly 4 months ago …
i ordered a shirt nearly 4 months ago still waiting i think its a scam company stay away peoole
4 June 2024
Unprompted review
Reply from Acewonders
Dear Kenneth,
We sincerely apologize for the delay and frustration you’ve experienced. This is not the level of service we aim to provide, and we are truly sorry for any inconvenience caused.
Our customer support team has reached out to you via email to provide further details. Your item is now ready to be shipped, and we are committed to ensuring it reaches you as quickly as possible.
Thank you for your patience, and we hope we can restore your trust in us.
Best regards,
AceWonders
Quick and Helpful Customer Support!
Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were delivered... The shirts ended up being too small (asian sizing), but they responded right away and worked on fixing the issue.
28 September 2024
This company is absolutely appalling.
This company is absolutely appalling.
I do not recommend.
I waited MONTHS for my original order to arrive.
Thinking this was an outlying case, I naively purchased a second time and I STILL haven’t received the order.
Lynn, the customer service rep, has ignored my recent email and has not ever supplied me with a tracking number.
I will filing a fraud case and contacting consumer affairs if there is no progress soon.
Spare yourself the headache.
DO NOT PURCHASE FROM THIS COMPANY.
27 September 2024
Unprompted review
Reply from Acewonders
Dear Jesse,
We sincerely apologize for the frustration and inconvenience you've experienced. Please know that our customer service team has contacted you directly and we have ensured that your shirts will be dispatched today.
We understand how disappointing this situation has been and would like to assure you that this is not the standard of service we aim to provide. A tracking number will be sent to you shortly to keep you updated on the delivery.
Thank you for your patience, and again, we truly apologize for the delay.
Best regards,
AceWonders
6 Month wait after x7 follow up emails.
First time I ordered from this site, it taken 3 and a half months to get my shirt. I had to send 3 emails to chase them up on the order.
When I finally received my shirt, it did not fit so requested to swap it out for another size. I was happy to pay for the shipping, but they rejected my request as they do not do return for incorrect size.
I then purchase another shirt from them in and different size, and boy was that a mistake. 6 MONTHS and x7 follow up emails to Acewonder support until I finally got my shirt. They continuously gave me the same generic apology email, and assured me they would send a tracking number soon.
It wasn't until I requested a refund TWICE, that they finally shipped the shirt.
Please... Save yourself a massive headache and do not purchase from this dodgy company.
23 March 2024
Unprompted review
Reply from Acewonders
Dear Luke,
We sincerely apologize for the negative experience you've had with your orders. We understand your frustration and truly regret that our service did not meet your expectations. Your feedback highlights areas where we need to improve, and we are committed to addressing these issues.
Regarding the delay in your orders, this is certainly not the standard we strive for, and we are actively working on enhancing our fulfillment process to ensure that all orders are delivered in a timely manner. We also apologize for the inconvenience caused by our return policy, and we will revisit this policy to see if we can make it more customer-friendly moving forward.
After reviewing your second order, we would like to clarify that while you only paid for the shipping cost, we provided the replacement shirt in size XL for free as a goodwill gesture. However, we understand that the delay and communication issues still caused you frustration, and we take full responsibility for not resolving this sooner. We will work to improve our customer support to ensure situations like this don't happen again.
Again, we deeply regret the trouble you've gone through and truly appreciate you bringing these issues to our attention. If there’s anything further we can do to assist or if you'd like to discuss this further, please feel free to reach out to us directly at support@acewonders.com.
Thank you for your honest feedback.
Regards,
AceWonders
Our customer service rep
Our customer service rep. Lynn,was quick to respond to all issues. The shirts initially were delayed but when we inquired, Ace was able to respond and deliver. When recieved, the shirts were too small. BE AWARE THIS IS ASIAN SIZING. They quickly resonded with retifying
14 September 2024
Unprompted review
Poor customer service
I ordered two shirts from the company over six weeks ago and I am not getting any feedback on the status of my order. I contacted the company on six separate occasions and I received three identical messages of apologies for the poor service. They offer poor customer service, at best. I will be filing a fraud report if I don’t get a satisfactory response from Acewonders shortly
28 July 2024
Unprompted review
Reply from Acewonders
Dear Jeff,
We sincerely apologize for the delay and the inconvenience you've experienced. This is certainly not the level of service we strive to provide. I completely understand your frustration, and we're committed to making this right.
I have personally checked your order status, and I want to assure you that your items will be sent out tomorrow. We are expediting the process to ensure that you receive your shirts as soon as possible. Please rest assured that we are also taking steps to improve our communication moving forward.
Thank you for your patience, and once again, we are truly sorry for the delay. If you have any further concerns, please don't hesitate to reach out directly.
Best regards,
AceWonders
Company website regstd in China
Just like to mention that this website is registered in china.
Jeans that I was looking for was the half priced from the outlet price I saw recently.
Probably they het the products from china/ copies of brands/ and selling via UK online store.
1 September 2024
Unprompted review
Reply from Acewonders
Dear Rafael,
Thank you for your review. We appreciate your feedback and want to clarify that our company is registered in Hong Kong, and we sell our products to customers world wide. We ensure that all our products meet high-quality standards.
Could you please provide your order number so we can look into your purchase further and assist you accordingly?
We're committed to making sure you have a great experience with us.
Best regards,
AceWonders
Ordered back in May stil not received the clothing
I ordered a number of clothing back in May and still not received then email a few times was told will revert with a tracking number and each time never received tracking number same email after email same response and no tracking code I have never ordered any clothing that took this long to be sent..my last email was if I do not receive the items within 30 days I like a refund and this time no email response...very dissapointing...
9 May 2024
Unprompted review
Reply from Acewonders
Dear Damien,
Thank you for sharing your concerns with us. I sincerely apologize for the delay and the lack of proper communication regarding your order. We understand how frustrating this situation must have been for you, and we deeply regret any inconvenience caused.
I want to assure you that our customer service team has reached out to you, and I am pleased to inform you that your items are now ready to be shipped. We understand the importance of timely delivery and consistent updates, and we are truly sorry for not meeting your expectations in this regard.
Please know that we are committed to resolving this situation as quickly as possible and ensuring that your order reaches you without any further delay. Once your items have been dispatched, we will provide you with the tracking number immediately.
If you have any further questions or concerns, please feel free to contact us at any time. We are here to assist you and make things right.
Thank you once again for your patience and understanding. We truly appreciate your support.
Warm regards,
AceWonders
I guess everyone needs to leave a bad…
I guess everyone needs to leave a bad review to get acewonders attention it’s been 6 weeks since I placed my order and I haven’t heard from them at all.
Order#AW519822
12 July 2024
Unprompted review
Reply from Acewonders
Dear Joel,
Thank you for bringing this matter to our attention, and I truly apologize for the delay and any frustration it may have caused. We understand how important it is to receive timely updates about your order, and we are deeply sorry that we fell short of your expectations.
I want to reassure you that our customer service team has responded to your email, and I am pleased to inform you that your item is now ready to be shipped. We truly value your patience and support throughout this process, and we regret the inconvenience you have faced.
We appreciate your feedback and take it very seriously. Your experience with us is important, and we will continue to strive for better communication and service. Please rest assured that we are working diligently to ensure that this situation does not happen again in the future.
If you have any additional questions or concerns, please don't hesitate to reach out. We are here to assist you and want to ensure that your experience with AceWonders is a positive one.
Thank you for your understanding, and we look forward to getting your order to you soon.
Warm regards,
AceWonders
Excellent customer support!
Ordering online can be tricky and I was initially disappointed when the size of my shirts didnt match my expectation. However, I reached out to customer service and was pleasantly surprised by their quick and helpful response. They proposed a solution right away and I'm thrilled with the level of support and care I received. Fantastic customer service. Thanks!
12 August 2024
Still waiting for Delivery and No reply from AceWonders
We ordered three shirts from this company and never received a tracking number, but just an order number with no way to track our package. It has now been over 45 days since the order was placed and nothing has arrived. We sent an email to the company for an update on ETA but no reply as of yet.
Looking at the other reviews, it appears that leaving a negative review on TrustPilot will get you service so below is our order number:
#AW519619
Hopefully this will be enough to trigger a response and action from AceWonders.
Thank you in advance.
15 August 2024
Unprompted review
Reply from Acewonders
Hi Lou,
We’re truly sorry to hear about the issues you’ve encountered with your recent order, and we deeply regret the frustration this has caused. Please know that this experience is far from our usual standard, and we’re committed to making things right.
Our customer service team has reached out to you via email to provide an update, and your order is now being prepared for shipment. We understand how important it is to receive timely communication, and we’re taking steps to improve our processes to prevent this from happening in the future.
We value your business and want to assure you that your satisfaction is our top priority. Please keep an eye on your inbox for further updates, and don’t hesitate to reach out if you have any more questions or concerns.
Thank you for your understanding and patience.
Best regards,
AceWonders
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