Ordered a coat over a year ago, nothing has arrived. I accept I’ve been scammed. Don’t use this company. You will get scammed out of money and never get your merchandise.
Acewonders
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See what reviewers are saying
The worst consumer experience I’ve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. I’ve emailed multiple times and “Lynn” keeps apologising stating they are w... See more
Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... See more
AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... See more
Company replied
Company details
Written by the company
Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.
Contact info
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, 999077, Hong Kong, Hong Kong
- support@acewonders.com
- acewonders.com
Buyer beware
On 3 different occasions I have tried to purchase the elastic white shirt from this company not receiving any of my shirts
AW514242 11/8/23
AW516421 1/29/24
AW518173 4/15/24
I wanted to be fair however I see that is useless. BUY AT YOUR OWN RISK
8 November 2023
Unprompted review
Reply from Acewonders
Dear Anthony,
We deeply apologize for the delays and issues you've encountered with your orders. We understand how frustrating it must be to have tried to purchase the elastic white shirt on three different occasions without success. This experience falls far short of the high standards we aim to uphold.
Please rest assured that our customer service team has reached out to you to address this matter urgently. We have expedited the shipment of your order to ensure it reaches you as soon as possible. We are committed to resolving this issue and making things right for you.
We appreciate your patience and your willingness to provide feedback, even under these difficult circumstances. Your experience is important to us, and we are taking steps to prevent such issues from occurring in the future.
Thank you for your understanding and for giving us the opportunity to correct this situation.
Best regards,
AceWonders
Acewonders is a SCAM!
Company does not sell what they advertise. Shirts don't have any stretch and are very uncomfortable. Product comes from China. Save your money and don't fall for this scam of a company!!!
31 May 2024
Unprompted review
Reply from Acewonders
Dear Aleksey,
We are very sorry to hear about your recent experience with our product. We strive to provide high-quality items and excellent customer service, and it is clear we fell short in this instance.
Our shirts are designed with comfort and quality in mind, and we regret that this was not reflected in your order. We understand how important it is for our customers to receive products that meet their expectations, and we are taking your feedback seriously to improve our offerings.
Please note that our customer service team has already reached out to you via email with a resolution to address your concerns. We hope this will resolve the issue to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to improve.
Best regards,
AceWonders
I love Ace wonders because they have…
I love Ace wonders because they have quality clothing And I appreciate their customer service. I had a small problem with a shirt and their policy is no return. But their agents and staff made things right and I appreciate that.
30 May 2024
Unprompted review
Nice product
Nice product! They do run small so make sure you check the size chart. Great customer service. Lynn was very helpful. Communicated great and was there for any questions.
28 May 2024
Unprompted review
Pay attention to the size chart. No refunds
The shirts are very nice. The shipping time was longer than preferred. However, the customer service is great. I ordered 7 shirts and they were all too small. They don't take returns but offered to send me 2 shirts for my inconvenience.
26 May 2024
Unprompted review
Reply from Acewonders
Dear Reno,
Thank you for your feedback and for appreciating the quality of our shirts and our customer service.
We sincerely apologize for the inconvenience caused by the sizing issue and the longer shipping time. We understand how frustrating this can be. As mentioned, we have prepared three shirts in 2XL size for you. These will be shipped to you as soon as possible to help make up for the inconvenience.
We value your business and hope this resolves the issue to your satisfaction. If you have any further concerns or need additional assistance, please do not hesitate to reach out.
Best regards,
AceWonders
OUTSTANDING Service!
I can't express enough how impressed I am with Lynn's handling of my exchange request. In my entire adult life spent in the customer service arena, I can tell her level of care stands out. It's rare to find such dedication and Lynn proves that there are still people out there who genuinely care. Thanks a lot, Lynn!
16 May 2024
I recently purchased a product and…
I recently purchased a product and found it to be of high quality,, although there was a discrepancy with the sizes. However, thanks to Lynn's helpful assistance, the issue was promptly resolved.. I'm grateful for her support and will definitely be making another purchase in the future.
19 May 2024
There was a size issue but they are so…
There was a size issue but they are so helpful and got back to me so fast.
8 May 2024
Unprompted review
Impressive Shirts, Great Feddback!
Just got my hands on these shirts and I must say, they're impressive! The fit is spot on and the quality is top notch. And to top it off, my friends and family keep giving me compliments whenever I wear them. I'm happy!
18 May 2024
Exceptional Customer Service saves the day.
I recently ordered some items online, but unfortunately, the sizes I purchased were too small. Despite not being able to return them, I reached out to customer service for help.. To my surprise, they were incredibly helpful and arranged to send me the correct size free of charge, The assistance was quick, efficient, and greatly appreciated. Just received the replacements... a huge thank you to the customer service team for their outstanding support!
16 May 2024
Great shirt!
Absolutely loving the feel and fit of these shirts! They're a hit with my boyfriend, and that's saying something.
15 May 2024
Perfect fit. Thanks to Acewonders!
I recently ordered some shirts onlinr and had some concerns about sizing since acewonders follows different standards. However, I took a chance and I'm thrilled with the outcome! Not only did they quickly deliver my order but they also provided helpful advice on choosing the right size. These shirts are amazing!! they fit like a dream, the quality is exceptional, and the feel incredibly comfortable.
12 May 2024
Acewonders are fantastic and are great…
Acewonders are fantastic and are great at follow on emails, for example shirts did fit so they responded quickly and are sending shirts that fit. Usually this is drawn out, however Acewonders were quick to remedy the situation. Great Business attitude!
17 May 2024
Unprompted review
Acewonders offer great products
Acewonders offer great products, great design and high quality!
I strongly recommend Acewonders wear.
The customer service is outstanding, I had a situation with my order and they quickly responded and diligently solved everything, to ensure I receive my order as expected! Lynn from the customer service department made an awesome job.
I will continue buying Acewonders!!!
3 May 2024
Unprompted review
Excellent Support, great Shirts!
Understand where your product comes from and you can write a true honest review. These ship from overseas and so they take a while to get here but they are good shirts! The material is awesome, they do run small and due to logistics they cannot take returns but their customer support is great! They helped me out and arranged new shirt sizes for me. Customer support is gold with a company like this. Will definitely buy again. Just order ahead of time to make sure shipping is accounted for.
30 March 2024
Unprompted review
I recently placed an order for 5 shirts…
I recently placed an order for 5 shirts from this company and was pleased that they arrived on time... while the quality of the shirts is good, I did find that they run smaller than I expected, especially since I ordered 2XL. But the customer service has been incredibly helpful in addressing this issue and arranging a recorder with larger sizes. Thanks to Lynn, for great communication and assistance!
13 May 2024
Unprompted review
Very pleased with Acewonders
Very pleased with Acewonders, including their products and service. I had an issue with sizing and Lynn got back to me on a timely basis and rectified the problem. I added to a new order and think you should all do the same thing. I support new businesses and wish them much success! Go Lynn Go!
Michael M
8 May 2024
Unprompted review
Totally bad product
Totally bad product. Wrong size and colors. Bad customer service.
Order AW517792. Will fight for refund.
Don't buy from this company.
7 May 2024
Unprompted review
Reply from Acewonders
Dear Jay,
We sincerely apologize for the inconvenience and frustration you've experienced with your recent purchase from our company. It deeply saddens us to hear that the product you received did not meet your expectations in terms of size and color, and we understand how this could have caused disappointment.
Furthermore, we are truly sorry to learn that your interaction with our customer service team fell short of the level of service we strive to provide. Your satisfaction is of utmost importance to us, and we regret any inconvenience or frustration this may have caused you.
We have taken immediate action to rectify the situation and have already reached out to you to discuss a suitable solution. Our aim is to ensure that you receive the correct product. Your feedback is invaluable to us as it helps us to continually improve our products and services.
Please rest assured that we are committed to making this right for you and restoring your faith in our company. We genuinely appreciate your patience and understanding throughout this process.
Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly. We are here to assist you in any way we can and are determined to turn this situation around for you.
Thank you for bringing this matter to our attention, and once again, please accept our sincerest apologies for the inconvenience you've experienced.
Warm regards,
AceWonders
Love the fabric.
I'm in love with the fabric! It's incredibly soft and comfortable, exactly what I was looking for!
29 April 2024
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