Acklam Cars Reviews 

3,704
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, efficient, and respectful staff, highlighting their helpfulness and knowledge throughout the car buying process. The service is frequently described as exceptional, with many people appreciating the smooth, hassle-free transactions and the personalized touches like flowers and drinks. Reviewers are particularly impressed with the quality of the vehicles and the overall positive user experience, often returning for multiple purchases. However, some customers also noted minor issues, such as a desire for more continuity with the salesperson during the final handover process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, professional,... See more

Product

People report positive experiences with the product, often praising the exact specifications and immaculate... See more

User experience

Users describe positive interactions with user experience, consistently highlighting an outstanding, easy,... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Rated 5 out of 5 stars

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more

Rated 5 out of 5 stars

I bought a Land Rover Defender yesterday from Acklam Motors and the whole process was incredibly smooth from start to finish. The team were professional, knowledgeable, and made everything feel effort... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more


Company details

  1. #10 of 97 best companies in Car dealer
  2. #5 of 43 best companies in Motor vehicle dealer
  3. #6 of 57 best companies in Used car dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,704)

282 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Back for the fourth time and couldn’t…

Back for the fourth time and couldn’t be happier, from first point of call to delivery the customer service was impeccable. The whole team go above and beyond with Paddy deservedly getting top marks, cheers Paddy for being so approachable and finding us the right vehicle 🙏

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Dealt with Joe on the purchase of my…

Dealt with Joe on the purchase of my Land Rover SVR! The car is immaculate! Left the showroom all the way home with a smile on my face! Would definitely come back for future cars as Joe made the purchase smooth and answered any questions I had no matter what time of day or night!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience dealing with Joe and Acklam cars

What a great experience dealing with Joe and purchasing our new Range Rover from Acklam cars . Getting rather despondent with Range Rover dealers and their bad service we were delighted to receive the very best in customer service from Acklam cars . We will certainly recommend them to all our friends and family . Well done Joe and all the team.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - no pressure, clear communications from Joe throughout - we went to Acklam Cars on a recommendation from a friend, and we’ll now be recommending Joe to others too

14 February 2026
Unprompted review
Rated 5 out of 5 stars

very slick

very slick, smooth and quick. deal done on the phone is less than 1 hour, 2 cars part-exchanged with absolutely no quibble on the day! Prosecco for the partner on arrival and we were on our way in less than 1/2 hour!

18 February 2026
Rated 5 out of 5 stars

The team at Acklam

The team at Acklam always make a purchase seemless.
Thanks to Liam, Paddy, Joe and John.
Thanks guys the Mrs is loving her new Defender 90..
Over 25 cars purchased and alway a pleasure!!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!! *****

From start to finish the guys at Acklam cars were amazing! Paddy in particular was fantastic, worked with me to find the car that i wanted, I'll definitely be returning to Acklam Cars

20 February 2026
Rated 5 out of 5 stars

selling my Audi RSQ8…

Amazing Experience selling my Audi RSQ8 to Richard, seem less, price agreed, delivered to them and even picked up a great Mercedes AMG as a new daily as spend lots of time in Spain now.

The sales team and business manager are so on point.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

The dream

I have been searching for a particular brand and model of car for a few years now and being quite a rare car finding the right one, with the right options, the right colour combo , the right wheels etc and the very low mileage is nigh on impossible! Up steps Acklam cars and Jo and all of a sudden I have purchased that desired dream car at an even better price than advertised …….(Which knocked the spots off all the competition!)…. Jo also agreed to hold the car and remove it from all their listings for a couple of weeks while I secured my funds, something most dealers would never do! There was no pressure selling , no usual sales pitch to get you to sign on the dotted line, nothing …..their stock literally sells itself, they’ve taken everything to another level! The level of attention to detail with all their cars is second to none, something I’m very particular about, so asking Jo lots of questions and then asking them again never fazed him, he was always willing to speak with me. All of this in a very calm, relaxed manner making the whole process of purchasing from Acklam cars a very smooth, enjoyable and exciting one. I have watched many videos over the years of Jo , Liam and the gang and to now be part of that is truly special. I have also spoken with Liam and he , like Jo, sets an incredible standard with everything he does…..they are perfectionists when it comes to their product and their customers needs. These guys really are exceptional at what they do. I could not speak any higher of this establishment and I thank them all for making a dream come true. I wish them all continued success in the future as they all work so hard at what they do.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Wow, I’ve dealt with many Car dealerships over the years with some very famous names in the industry but I’ve got to say the Service I received today from Acklam cars was above and beyond, these guys can’t do enough no hard sales in fact I even give Richard from sales a bit of a runaround and he still went above and beyond to make sure my needs were met . I also got the opportunity to meet the managing director and the rest of the staff at Acklam who are all very polite and very professional. These guys certainly know what they’re doing and I’d like to thank Richard for all of his help and professionalism. The presentation of the Vehicle was spot on with a beautiful bunch of flowers for my other half.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Aklam Team

The service from the Aklam Team was excellent, from my initial discussion with Liam on New Years Day, when I expected everyone to be chilling and not working, he was proactive in securing me a part exchange deal on my new car. Thereafter John was efficient in sorting out all the admin side of things, and after driving the car home and discovering a few minor faults that hadn't been picked up on collection, Claire in the after sales team has been so helpful and supportive getting everything all sorted out for me. A great service all round. 😊

18 January 2026
Rated 5 out of 5 stars

Top quality and friendly service by Liam.

Liam was extremely professional, very helpful and made the whole process hassle and stress free. The vehicle was as described and prepared to the highest standard. I completely understand why these guys are rated the best! Definitely be returning.

29 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look