Acorn Industrial Services Ltd - Yorkshire Reviews 45

TrustScore 4.5 out of 5

4.5

Unit A Denby Way, Hellaby Industrial Estate, S66 8HR Rotherham, South Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Needed a replacement belt for my YORK FITNESS TREADMILL but had NO IDEA regarding the type & size. The person who helped me, through wotsapp, was BRILLIANT!! Step by step clear instructions, I took... See more

Company replied

Rated 5 out of 5 stars

Great service. They called back immediately to confirm everything. Despite my poor English, they were patient and we managed to solve my problem. This is how a company should function.

Company replied

Rated 1 out of 5 stars

The items have still not been despatched. The deliovery time quoted was utterly misleading. If anyone had beenawake the items could have come direct to me from the Acorn's supplier instead of via Aco... See more

Company replied

Rated 5 out of 5 stars

Customer representative who I spoke to was very helpful and was able to sort my back order query quickly. Very happy with the person who I spoke to unfortunately I didn't get her name.

Company replied


Company details

  1. #5 of 5 best companies in Bearing supplier
  2. #90 of 118 best companies in Business-to-Business service
  3. #4 of 4 best companies in Equipment Exporter
  4. #24 of 29 best companies in Industrial equipment supplier
  5. #3 of 3 best companies in Industrial framework supplier
  6. #100 of 120 best companies in Manufacturer

Written by the company

Fast, reliable service & supply. ACORN® provides high-quality personal service and a fast supply of industrial products to industry. The UK's largest stockist of Bearings & housings, Belts & pulleys, Chains & sprockets, Couplings & drives, Linear & automation, Maintenance equipment & lubrication, Seals & Pneumatics. Order online, via email, phone or in person, ACORN’s dedicated and knowledgeable team are here to help. It’s quick and easy, with same-day dispatch on a vast range of engineering components. With over seven million items in stock and computerised links to manufacturer stocks across the globe, you will receive your goods in the fastest possible time. Our free same-day delivery service is available within our large delivery zones or you can depend on our reliable next day service. Services & solutions include: Linear rail cutting & assembly Equipment hire Maintenance contracts Consignment stocks Site audits Total cost of ownership solutions You can expect the highest level of service from our highly trained customer service teams throughout our Regional Distribution Centre network. Authorised distributors for many industry-leading manufacturers Full product traceability guarantees genuine components and a high quality supply chain. Manufacturer warranty provides peace of mind. ISO certified and accredited to industry organisations.


Contact info

  • Unit A Denby Way, Hellaby Industrial Estate, S66 8HR, Rotherham, South Yorkshire, United Kingdom

  • +441709 789 955

4.5

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
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2-star
1-star

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Belt order for treadmill

Needed a replacement belt for my YORK FITNESS TREADMILL but had NO IDEA regarding the type & size. The person who helped me, through wotsapp, was BRILLIANT!!
Step by step clear instructions, I took picture of my treadmill & they patiently helped me choose the right size & type. Ive installed it & my treadmill is running smoothly. THANK YOU SO MUCH.

26 March 2026
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Jas,

Thanks again for your order and 5* review! We appreciate the feedback

Thanks
Acorn

Rated 5 out of 5 stars

John was really helpful

John was really helpful, the delivery is really fast

20 April 2026
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi,

Thank you for your order and review! If you need anything else, be sure to let us know. I will provide feedback to John now

Thanks
Acorn

Rated 5 out of 5 stars

Always have what we want

Always have what we want, great service and good pricing. Nothing is too much trouble

12 March 2026
Unprompted review
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Dale,

Thanks for your review! We're always available with advice and support if you need us

Cheers
Acorn

Rated 4 out of 5 stars

GOOD RELIABLE SERVICES

GOOD RELIABLE SERVICES , PRICES OK , WOULD
NEED BETTER TERMS TO RECEIVE MORE POTENTIAL
ORDERS

10 December 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Alan, Thank you for your order and review! We appreciate the feedback

Cheers
Acorn Industrial Services

Rated 5 out of 5 stars

Reliable Service

Prompt shipment, well packed, dependable. Excellent resource for industrial components at fair cost.

12 December 2025
Unprompted review
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Michael,

Thank you for your order and 5* review! We appreciate your order and kind comments

Thanks
Acorn Industrial Services

Rated 5 out of 5 stars

Good prices

Good prices. Fast delivery.

21 November 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Michael,

Thank you for your order and 5* review! We appreciate the feedback about the prices and delivery. If you need anything else in the future, be sure to check us out again

Thanks
Acorn Industrial Services

Rated 5 out of 5 stars

Excellent

No nonsense company, good Web site, excellent delivery service. Highly recommended, will use again.!

12 September 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Mark,

Thank you for your order and 5* review! We appreciate the feedback about the website and delivery service. We're happy to help you again if you need anything

Thank you
Acorn

Rated 5 out of 5 stars

Drive belt

Easy order , quick turnaround

31 July 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi,

Thank you for your order and 5* review! We appreciate the feedback

If you need anything else, let us know

Thanks
Acorn Industrial Services

Rated 5 out of 5 stars

Very good collaboration + fast shipping…

Very good collaboration + fast shipping everything was fantastic

29 July 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Djamel,

Thank you for your order and 5* review! Please let us know if you need anything else

Thank you
Acorn Industrial Services

Rated 5 out of 5 stars
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi,

Thanks for the 5* review and your order! Contact us if you need anything else

Thank you
Acorn Industrial Services

Rated 5 out of 5 stars

Efficient service

Very good price for branded measuring equipment along with good communication and fast delivery. Thank you

24 May 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Neil,

Thank you for your order and 5* review! if you need anything else, be sure to check us out again

Thank you
Acorn Industrial Services

Rated 5 out of 5 stars

Fast delivery

Fast delivery

24 May 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Robert,

Thanks for your order and 5* review. Let us know if you need anything else

All the best
Acorn Industrial Services

Rated 5 out of 5 stars
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Colin,

Thank you for your order and 5* review! If you need anything in the future, be sure to check us out

Thank you
Acorn Industrial Services

Rated 5 out of 5 stars

I placed an order and was informed that…

I placed an order and was informed that there was an extended delivery date so they refunded immediately. Very good customer services. Highly recommend them for my future orders

12 May 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Steven,

Thank you for your initial order and 5* review! We apologise for the extended lead time, and if you need anything in the future, be sure to check us out again

Thank you
Acorn Industrial Services

Rated 1 out of 5 stars

I paid for next day delivery before…

I paid for next day delivery before 12am. The item arrived 2 days later after 4pm. When I called nobody had any valid explanation as to why I paid the extra for a speedy delivery. Will not be using Acorn industrial again

24 April 2025
Unprompted review
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Shareek,

Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience you've had.

We understand how important a smooth and consistent return process is, and we're truly sorry for the confusion caused by the mixed messages you've received from our team. This is not the standard of service we aim to provide, and it's clear that we've fallen short in this instance.

Please contact us if this issue is not resolved

Apologies
Acorn Industrial Services

Rated 5 out of 5 stars

Fantastic service

Fantastic service, and a real choice. they sorted my small order in no time

1 May 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Emmanuel,

Thank you for your order and review! We appreciate your 5* feedback

many thanks
Acorn industrial services

Rated 5 out of 5 stars

Always a pleasure doing business with…

Always a pleasure doing business with this company

24 April 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi Amanda,

Thank you for your order and 5* review! And thank you for your continued business with us. If you need anything, be sure to let us know

Thanks
Acorn Industrial Services

Rated 1 out of 5 stars

Poor delivery dataThe items have still not been…

The items have still not been despatched. The deliovery time quoted was utterly misleading.
If anyone had beenawake the items could have come direct to me from the Acorn's supplier instead of via Acorn, who have just inserted delay, rather then arranging direct shipmet to me.

11 April 2025
Acorn Industrial Services Ltd - Yorkshire logo

Reply from Acorn Industrial Services Ltd - Yorkshire

Hi,

Thank you for your order and review. We try to make sure that the delivery time is as accurate as possible however this time it was inaccurate.

I am told that the items have now been despatched today and should be with you as soon as possible. We apologise for the delay

Regards,
Acorn Industrial Services

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