Acorn TV Reviews 171

For years I’ve been watching ACORN programs on my tv with an HDMI cable connection. Now Acorn tells me they don’t support HDMI. It’s frustrating. I feel cheated.

Here in New Zealand I had Acorn.TV for two trouble-free years and really enjoyed their programmes. My favourite streaming service by far.

BUT then the videos refused to play via a hdmi cable from the chromebook to the TV. Other streaming services I have play fine using this set-up.

I discussed the situation for months with Acorn.TV but without resolution. Suggestions they made like a new hdmi cable were expensive and did not solve the problem.

I really miss their fabulous unique programming and wish I could watch more.

I subscribe for a on year service. Two weeks after joining Acorn changed their streaming service with a new DRM and I could no longer stream the programs. I informed their customer service that I use Linux and that their DRM change has made it impossible to stream their content using any available browser. For over a month I have had email exchanges where each reply ignored the Linux issue and only suggested fixes like using the latest browser versions, upgrading my HDMI cable and other Windows related fixes. They refuse to take any responsibility for the problem caused by them for Linux users and refuse to refund any of the subscription fee. They have not offered any solutions for Linux systems and apparently are not concerned about the loss of service to the many Linux subscribers. If you run Linux, don't even think about paying Acorn for any service.

Update: On 4/15/2 Acorn agreed to refund my subscription fee after informing them I would take legal action if necessary.

Tried to cancel and website just freezes. It’s a Scam. You can check out anytime, but you can never leave. Avoid these people

Really poor customer service!

I’m a busy new mum and joined a free trial that I clearly remember cancelling. However I have been charged for a month (on a Friday) and it showed up on mY bank account on a Monday so I contacted customer support and they said they cannot issue a refund because it’s been 2 days since I was charged. They offered me a free month to pacify me but if I didn’t want a free trial so 2 months is out of the question.

My experience was really tricky to unsubscribe.
Lots of unwritten rules about refunds and cancellation
Very unhelpful customer care.

AVOID!

ok people so here goes this is a pile of crap. I am in the Uk i signed up via a UK facebook page, my card is uk based as is my address. GUESS WHAT !!!!
yup i cant watch naything as it is not available in my country. Acorn TV you are miselling your product and its shameful, disgraceful and you need to get your stuff together!!!!!!!

Terrible customer service
I have paid a year's subscription with 10 months still remaining
My Acorn programmes have been cut off and I can get no customer attention

I previously wrote a review about Acorn TV. I panned it and rightly so. At the end of the review, I approved their letting Acorn TV see my review. Shortly afterwards, I got a response from Acorn TV. They explained they had been working before my review to address my issues but it was only after I submitted the review that I found many of my issues have now been addressed. With the improvements they have made, I am much happier with my subscription and I am raising my appraisal of their service accordingly. Thank you Acorn TV.

Joined for a free trial, but completely unable to login. It is a joke. Trying to get onto the site to cancel, but no joy. Total and utter waste of time. Don't bother trying it. It's a joke.

Very average choice of programmes that have quite often been on other platforms.

I could not get acorn tv on my tv only on my phone which is no good to me. I tried cancelling and requested a refund because I had paid for a year now nearly 3 months on I am still waiting. The worst customer service I have ever had to misfortune to deal with. Stay away

I had a trial of this and wasn’t impressed so I cancelled, I was then charged, one e mailed them and they came back with my account was cancelled after my payment was taken so I have a months viewing they will not refund even though I have a screen shot with the cancellation confirmation that was ages before the money was taken!!! They deliberately take money from your account and refuse to refund

1 month free trial via 20cogs. Quite a lot of content but as there is no app for the TV, too much like hard work. App on my Android tablet is very fragile, keeps falling out of the programme and back to the watchlist. Use on a laptop and it will hang if you do anything other than pause or play - rewind or ff and it just crashes. Will be cancelling at end of trial.

Just gone to watch a programme with prime on my fire stick came up l have to watch it with Acorn tv ok lts on a 30 day free trial then 4.99 a month complete waste ot time after waiting half hour for it to start streaming nothing complete waste of time my advice dont bother

Excellent! Got fed up with Amazon prime and Netflix but Acorn TV is really good!
Lots of brilliant dramas, Agatha Christie so good!
Period dramas and crime too.
So much on my watchlist to get through!
Would recommend!

I signed up for their 1 week free trial. It didnt work on my Roku tv. I thought maybe my sign up had not gone through. Nonetheless I began to try and find the website and to cancel. Very hard to find. Found something on Amazon. But it showed no account in my name. Tried some more elsewhere. Finally decided it must not have gone thru. Then today I got a bill. Once again I tried to find a way to cancel it. 45 min. later I think I have canceled. Now to get a refund.... I think they deliberately make it VERY difficult to cancel.