Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.
Contact info
2420 Grenoble Road, 23294, Richmond, United States
- 800-782-5742
- info@acousticalsolutions.com
- acousticalsolutions.com
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice panels, terrible hardware, difficult installation
The panels themselves and the fabrics were very nice. The installation process was very difficult and the hanging hardware was cheap and brittle and broke when we tried to install the panels.
After reading the reply from acoustic solutions, I’m even further disappointed with their assumption that we didn’t understand how to install the panels. The process is simple although cumbersome and we did our best to align the markers. The reality is that it requires excessive force to snap onto the pegs because the plastic receptors are very hard plastic and were made too snug to insert properly. Acoustic solutions should try installing their own product and provide better service.

Reply from Acoustical Solutions
Happy with our results …
The material was just what we needed for the job couldn’t find anything better We were very happy with our choice
Outstanding PEPP panels
Outstanding P.E.P.P. panels were sent promptly in a well-packed manner and arrived unblemished. High quality panels at a reasonable price point. Thank you!
The customer service was excellent
The customer service was excellent, and the acoustics in my office has improved greatly. The installation was the best part…super easy!
Experienced and knowledgable staff
Experienced and knowledgable staff, notably Dave Watkinson, were readily available (many phone calls, emails and videos for product installation) to answer technical questions about use of mass loaded vinyl (MLV) for noise reduction in my home.
MLV muffled noise from PVC pipe rushing water to an acceptable level. The product was delivered in a timely manner. Customer service from start to finish was exceptional.
Customer service was great
Customer service was great, order arrived earlier than expected.
Excellent Customer Service
I needed to order a replacement fabric for panels my company purchased several years ago. I did not know much about the order that I needed to look up in order to get the rate fabric. I honestly didn’t know if Accoustical Solutions was the correct company. I called the number on the website, and fortunately, David Watkinson,answered and was incredibly helpful and kind. He kept asking me questions to try to find the account until he found it. He then worked with me to make sure the fabric was a match. His customer service was top-tier. I appreciated it and I will continue to use this company whatever I need to put Sound panels in my restaurants .
Acoustical Solutions support is excellent
Acoustical Solutions support is excellent. I recommend purchasing products from them then relying on their support.
James was very nice and worked with me…
James was very nice and worked with me in finding the right color for my client.
Great product and company!
Great product and company!
Fabric covered acoustic panels are well made, effective and look great in my home theater. Instead of using the included mounting clips, I used hot melt glue to hold a very strong hook and loop strip on the top edge of the rear of the panel. This attached easily to command strips attached to the wall for a removeable mount that could be easily re-positioned. Price was reasonable.
Also purchased roll of MLV that was very heavy but otherwise easy to handle. MLV was stapled to plywood panels, which were then wrapped with fabric before mounting acoustic panels referenced above. MLV is easily scuffed and needs to be covered for acceptable appearance. I didn't try paint, but suspect paint will not adhere well to the soft, flexible MLV.
Very satisfied with both the fabric covered acoustic panels and the MLV.
I appreciated the free shipping
I appreciated the free shipping! My order arrived promptly and was well-packaged. Installing the retractable door sweep was a challenge since I had to mortar a large channel in the bottom of the door. But I'm pleased with the end result, and unit required only minor adjustment of the knob once I rehung the door to my surround sound room. It works as advertised and I am totally pleased. Great product! Thank you.
Great Product
Accurate product description, easy to order online, timely delivery, arrived neatly packed and undamaged, looks good and works as expected. This is my 3rd order in several years, product and service has been consistent.
Great products, easy to buy.
1. You have the products I was looking for.
2. Ordering was simple, fast and easy.
3. My order was filled and shipped quickly.
I only wish that I knew where I could get these same materials on the West Coast, because the shipping costs are prohibitive and unsustainable.
Purchased 1lb MLV roll
Purchased 1lb MLV roll. I did not use for home and glad I didn’t. Has very strong odor of asphalt. Wont purchase again
James helped me resolve soundproofing needs
James helped me know exactly what I needed for soundproofing and exactly how to do it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
















