Absolutely fantastic! Like a lot of people I was initially sceptical buying dermal fillers online and off the internet but in hindsight when doing business with Acquafiller there really... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to locate product, and very easy check out process. The customer support team couldn't have been more helpful, they talked me through the entire process, and still stayed in contact with me wh... See more
Company replied
I've had two successful order and deliveries and the products are authentic. I've worked with these products for years. The customer service and teamwork they have is amazing. I love the updates via... See more
Company replied
Everything went smoothly except the pricing and later on I have to pay additional money for custom clearance and funds exchange. Please let the buyers know about the money exchange difference and cus... See more
Company replied
Company details
Written by the company
Acquafiller.com official site, a wholesale company, which specializes in sales of cosmetic dermal fillers, professional cosmetics, anti-aging products and products for the aesthetic medicine, implants and many other medicines and medical devices of highest quality at most competitive prices.
Contact info
Pegasus Business Park5 Hunter Rd, , NE99 1AR, Derby, United Kingdom
- +447451201148
- acquafiller@acquafiller.com
- acquafiller.com
4.3
Excellent
169 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Go to shop for filler
I have ordered from Acquafiller several times. Fast and free shipping. My go to for injectables.
6 November 2023
Reply from Acquafiller Inc.
We appreciate your feedback. This feedback is important to our company
They debited and credited my account 11…
They debited and credited my account 11 times! ( I counted!) And then did not debit my account again to complete the purchase. Nothing. Zilch. No product no email notification of why the transaction didn't go through ... just zero. I figured they may be out of stock. ?
5 November 2023
Reply from Acquafiller Inc.
We are sorry for the negative experience. I note that payment attempts were made but were not completed. No amount has been debited from your credit card. You can find the information in your order history. Please note that we sent some messages stating that we were unsuccessful in payment
Note: Contact your credit provider and they will confirm that no amount has been debited from your credit card.
We will always be here to help.
This message is in the history of your order.
"We are sorry, our financial agent informed that your payment could not be authorized by your credit card issuer. (Code 1000)
This is very simple to solve. Contact your credit card bank issuer and ask to unlock your transition to MD COSMETIC
The phone number for the problem is on the back of your card.
You need to insert a valid credit card or, if you believe your card is valid, contact your bank and ensure that there are no blockages or fraud alerts for international transactions.
Other customers faced this problem because their card was not authorized for international payments.
Contact your credit card bank issuer and ask them to unlock your card for MD COSMETIC
ANSWER THE E-MAIL AND REQUEST US TO LOAD AGAIN or place a new order.
Your order remains pending for 24 to 48 hours until you confirm the card is unlocked.
I hope this helps.
If you have any questions, feel free to contact us.
Acquafiller.com
Note. It is important to know that we only accept credit cards in our payment system"
Reply from Acquafiller Inc.
We appreciate your feedback. This feedback is important to our company
Poor Service
I paid for my item, however never received a notice it had been sent. Therefore never received my item.
17 October 2023
Reply from Acquafiller Inc.
We are sorry but your order was canceled due to pending documents requested by our registration department. It is important to know that your payment was not completed in our system and no amount was debited from your credit card.
You can check the status of your order in our online system. In the history of order 8028 there is the message below.
Your order is pending.
We need a document that proves your current address .....
We will always be here to answer your questions.
Best Regards,
Acquafiller.com
always fast reliable service!
4 October 2023
Reply from Acquafiller Inc.
We appreciate your feedback. This feedback is important to our company
Reply from Acquafiller Inc.
We are happy to have you as our customer for over 4 years. You are special to our company
Aquafiller.com
Reply from Acquafiller Inc.
Sorry about that. I checked your order, it was pending and has been cancelled. The documents we requested to confirm your registration have not been sent. Security confirmation is important to our company and our customers. We have many customers in Australia that we ship all the time and have never had any problems. I will be here to help you if necessary.
The documentation request information is in your order history. You can always check the status by accessing your order information in the system. It is important to always check your email spam box. Whenever there is an update in the system it sends an automatic email.
Best regards
Acquafiller..com
Note. You can place a new order, we are always here to help.
No information given how we would be…
No information given how we would be able to purchase
Impossible to buy from this business
12 September 2023
Reply from Acquafiller Inc.
We are sorry about that. I note that you tried to purchase from our company. You have this message in your order history.
"Your payment failed.
The refusal was due to the fact that at the moment we only accept visa and mastercard credit cards in our online payment system. "
You can try purchasing again with a Visa or Mastercard credit card and we are always here to help.
Acquafiller.com
I didn’t get my order
16 September 2023
Reply from Acquafiller Inc.
Update: September 27, 2023
Your order has been successfully submitted.
You will soon be able to track your order on www.fedex.com with tracking number 773541137421
We will always be here to answer your questions
Best Regards,
Acquafiller.com
Note. Only you can receive your order
-----------------------------------------------------------------------------------------------
We have sent you an email. We note that a service ticket has already been opened at UPS.
We regret what happened. We are awaiting your return.
We are waiting for the information to continue the process of sending a new product to you immediately.
Best regards,
Acquafiller.com
------------------------------------------------------------------------------------------------------------------
Your order was shipped using UPS tracking number 1Z225F2Y0413294931. We received a delivery confirmation from UPS and they sent a photo of proof of delivery to your address.
We will contact the UPS company and request new information. We're sorry about that.
We will be in contact with you.
Acquafiller.com
Note: Our company is always monitoring deliveries to their destination.
Reply from Acquafiller Inc.
We appreciate your feedback. This feedback is important to our company
I never received my product!!!
29 August 2023
Reply from Acquafiller Inc.
Sorry about that. I checked your order, it was pending and has been cancelled. The documents we requested to confirm your registration have not been sent. Security confirmation is important to our company and our customers. We have many customers in Australia that we ship all the time and have never had any problems. I will be here to help you if necessary.
The documentation request information is in your order history. You can always check the status by accessing your order information in the system. It is important to always check your email spam box. Whenever there is an update in the system it sends an automatic email.
Best regards
Acquafiller..com
Note. You can place a new order, we are always here to help.
Fast delivery
6 September 2023
Reply from Acquafiller Inc.
We appreciate your feedback. This feedback is important to our company
Your reps are very helpful and…
Your reps are very helpful and courteous, delivery was very quick
25 August 2023
Reply from Acquafiller Inc.
We appreciate your feedback. This feedback is important to our company
Everything went smoothly except the…
Everything went smoothly except the pricing and later on I have to pay additional money for custom clearance and funds exchange. Please let the buyers know about the money exchange difference and customs fee. Regards
10 August 2023
Reply from Acquafiller Inc.
We appreciate your feedback. This feedback is important to our company
Great product but scared since I sent…
Great product but scared since I sent my photo ID and Visa info.
2 August 2023
Reply from Acquafiller Inc.
We are happy that you received your order. Your feedback is very important for our company and future customers.
The document was requested to verify your identity or the misuse of credit cards without the authorization of the cardholder. This security check is necessary to prevent fraud. This is security for you, the customer, and for our company.
We will always be here to answer all your questions.
Acquafiller.com
Won't accept Australuan Dollars from my crexit card just kedp cancelling orders
For whatever reason won't except money from my Australian credit card...whi h us really crappy as I cannot buy the product from anywhere else
7 August 2023
Reply from Acquafiller Inc.
We are sorry for your experience.
Analyzing your order history there are only 2 orders, order 7643 and order 7445.
Order 7445 was canceled due to pending documents requested by our registration department. I notice that you sent after 24 hours. Our online system automatically cancels the order in this case.
Order 7643 was pending due to your card being blocked for international transactions.
We cannot intervene with your credit card. Only the owner can unlock it. It is important to remember that our prices are in US Dollars.
We will always be here to help. You can re-order at any time and we'll be here to answer your questions.
Acquafiller.com
Reply from Acquafiller Inc.
We appreciate your feedback, it is very important for other customers to gain trust in our company. We are the official distributor of the products we sell on our website, we always want to offer the best to our customers.
Always prompt and attentive when I have…
Always prompt and attentive when I have had to cancel an order or when my credit card would not approve charges. Great follow up in tracking shipping and delivery.
20 July 2023
Reply from Acquafiller Inc.
We appreciate your feedback, it is very important for other customers to gain trust in our company. We are the official distributor of the products we sell on our website, we always want to offer the best to our customers.
Reply from Acquafiller Inc.
We appreciate your feedback, it is very important for other customers to gain trust in our company. We are the official distributor of the products we sell on our website, we always want to offer the best to our customers.
Reply from Acquafiller Inc.
We appreciate your feedback. This feedback is important to our company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.