Acra Lending Reviews 144

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I can’t say enough about ACRA Lending, and especially George Noterman. George is one of the best Account Executives I have ever worked with. He truly understands mortgages, the process, and w... See more

Rated 5 out of 5 stars

We've been working with Jordan Agosto and he has been amazing with figuring out programs for us and rushing closings when we've had to switch mid contract. Highly recommend Acra! Easily the best for b... See more

Rated 5 out of 5 stars

I had an excellent experience refinancing my mortgage with Kenny Vong. In a world of automated systems and rigid approval processes, it was refreshing to work with someone so thoughtful, respo... See more

Rated 5 out of 5 stars

Stephen Salanitri goes over and above and beyond for his clients and customers. He is an outstanding Account Executive! He is knowledgeable, thorough, dependable, and you can be confident he will fo... See more

Company replied

Company details

  1. Mortgage Lender
  2. Financial advisor
  3. Non-bank financial service

Written by the company

Helping mortgage professionals achieve their clients’ purchase and investment goals, Acra Lending was formed to specialize in alternative income products, such as bank statements, asset depletion and verification of employment programs. Our programs have been developed over years to include fixed and adjustable rate mortgages (ARMs) for residential properties on both an owner-occupied and non-owned occupied basis. Licensed by the National Mortgage Licensing System (NMLS) and operating in 39 states and DC nationwide, we offer our programs and services through four distinct verticals: Wholesale Lending, Consumer Direct Lending, Investor Lending, and Correspondent Lending. Throughout the mortgage industry, Acra Lending is widely known for responsible lending practices, product innovation and operational efficiency.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not ever use this company if you or…

Do not ever use this company if you or your client needs a foreign national loan. While this loan is not easy, a lender should know the requirements and tell the client the correct information from the beginning. This company changed and re-changed their demands on a daily basis. Only a few days before closing, knowing the buyer lacked a SSN and was not in possession of an EIN, the buyer was then told he had to pay another 1.5 per cent PLUS bring an additional 12K to the table to close. They have no idea what they are doing and made for a very stressful transaction for everyone. The buyer was able to close quickly with another lender, good for him! Maybe they are good for loans for US citizens, but I don't recommend them for foreign national loans.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of dealing with David Moc …David

I had the pleasure of dealing with David Moc from Acra Lending. I was trying to purchase a unique property that was very hard to find a lender to finance the property. David tried everything he could but unfortunately Acra Lending wasn't able to finance the property. David actually cared about my situation. He didn't make one dime off of me and he found a lender that could do the financing. Not only that, he stayed in contact with me and gave me advice anytimeI needed. If it wasn't for David I would not have gotten my property. It's nice to know that there are genuine people out in the business world that actually care about their clients. Acra Lending is lucky to have an employee such as David Moc. I will not even consider any other lender in the future.

15 November 2023
Unprompted review
Acra Lending logo

Reply from Acra Lending

Hi there Dan! I hope this message finds you well. Thank you so much for taking the time to share your experience with Acra Lending, and especially for highlighting the outstanding support you received from David Moc. We truly appreciate your kind words and are thrilled to hear that David went above and beyond to assist you in securing financing for your unique property.

Rated 5 out of 5 stars

Our experience

This was the first loan that our firm closed with Acra. Rocco Chirico and Maria Bunes did an AWESOME job. We look forward to continuing to expand on our relationship and work with the ACRA team again.

16 November 2023
Acra Lending logo

Reply from Acra Lending

Hi Ronny, We want to express our sincere gratitude for choosing ACRA for your recent loan, and thank you for taking the time to share your positive experience. We are thrilled to hear that Rocco Chirico and Maria Bunes delivered an AWESOME job on your first loan with us.

Rated 5 out of 5 stars

Great Lender for small business owners

I was extremely happy with the services at ACRA, as a business owner, I would highly recommend this lending company. Their professionalism was 2nd to none and will use them in the future.

30 October 2023
Unprompted review
Acra Lending logo

Reply from Acra Lending

Hi Rick! Thank you so much for taking the time to share your positive experience with ACRA. We are thrilled to hear that you were extremely happy with our services, and we truly appreciate your recommendation as a business owner.

Rated 5 out of 5 stars

THANK YOU TEAM

The Acra Team headed by Stephen, Lauren and Rachel took a file that was denied by two other lenders to CTC in 14 days. I cant thank you enough. The closing and funding team were also put under pressure by the builder and they overperformed.

29 September 2023
Acra Lending logo

Reply from Acra Lending

Thank you for taking the time to share your experience with the Acra Team, especially with Stephen, Lauren, and Rachel. Your acknowledgment of their efforts is immensely appreciated.

Rated 5 out of 5 stars

Van and Kevin were amazing

Van and Kevin were amazing! Responsive and efficient!

29 September 2023
Acra Lending logo

Reply from Acra Lending

Thank you so much for your kind words! We're thrilled to hear that Van and Kevin provided you with a fantastic experience. We'll make sure to pass along your appreciation to them. If you ever need assistance in the future, don't hesitate to reach out. We're here for you!

Rated 5 out of 5 stars

This was my first loan with Acra Lending.

This was my first loan with Acra Lending. Maria and Rocco were helpful and answered all questions that we had.

27 September 2023
Acra Lending logo

Reply from Acra Lending

We're delighted to have had the opportunity to assist you with your first loan, and we're even more thrilled that Maria and Rocco were able to provide you with the guidance and information you needed. Your satisfaction is our top priority, and we're here to help whenever you have more questions or need assistance in the future. Thank you for choosing Acra Lending!

Rated 1 out of 5 stars

The Worst Mortgage Lender Experience…

The Worst Mortgage Lender Experience Ever - Avoid Acra Lender!

I recently had the unfortunate experience of working with Acra Lender for my mortgage, and I cannot stress enough how terrible it was. From start to finish, their communication was abysmal, and they consistently failed to get anything done in a timely or efficient manner.

One of the most frustrating aspects of dealing with Acra Lender was their complete lack of communication. It felt like pulling teeth just to get a response from them, and when they did finally get back to me, it was often with vague and unhelpful answers. I constantly had to chase them down for updates, and even then, they seemed more interested in avoiding my questions than providing clear information. It's as if they had a policy of keeping their clients in the dark.

But it wasn't just their poor communication that left me dissatisfied; it was their inability to meet deadlines and fulfill their promises. They made grand commitments at the beginning of the process, promising to expedite my mortgage application and ensure a smooth closing. However, in reality, they failed to meet every single deadline they set. My application was delayed multiple times, causing unnecessary stress and uncertainty.

To make matters worse, when they did finally take action, it was often riddled with mistakes and oversights. It was clear that they lacked attention to detail and failed to adequately review documents, which led to errors and further delays. It was an absolute nightmare trying to get them to rectify these issues.

In summary, my experience with Acra Lender was nothing short of a nightmare. Their terrible communication and inability to follow through on their promises made the entire mortgage process a stressful and frustrating ordeal. I would strongly advise anyone considering working with Acra Lender to look elsewhere for a mortgage lender that values their clients and can actually get the job done. Avoid this lender at all costs!

18 September 2023
Unprompted review
Acra Lending logo

Reply from Acra Lending

I am sorry that you had a less than stellar experience with us and would like to learn more about the specific details on your file. Please reply to the Request Info detail sent to you so I can reach out to you. Thank you, Trisa Nelson- Director of Wholesale Operations.

Rated 5 out of 5 stars

Maria Bunes and Megan Willie are EXCELLENT to work with!

Both Maria Bunes and Megan Willie were excellent to work with and helped make sure we closed on this loan over a week before the due date. Buyer, Seller and both agents were thrilled!! I have done several ACRA loans but this one was definitely the fastest most efficient process that I have experienced so far. Thank you to all involved especially Maria and Megan!

6 September 2023
Rated 5 out of 5 stars

GREAT COMMUNICATION ALL AROUND

Lauren did a great job on communication and I feel the turn times have gotten shorter so that is good. Also closer/funder were on it with emails to title constantly until it funded. Great job all around!

8 September 2023
Acra Lending logo

Reply from Acra Lending

We are grateful for the opportunity to assist you and thrilled that our team's performance met the high standards we set for ourselves.

Rated 5 out of 5 stars

Team ACRA Lending and Adam Morris…

Team ACRA Lending and Adam Morris Rocked it on this not so easy file. You did awesome and more files will be coming your way soon!!! Dave w AMK Home Loans

6 September 2023
Unprompted review
Acra Lending logo

Reply from Acra Lending

Dear Dave,

Thank you for your fantastic feedback! We're thrilled to hear that Team ACRA Lending, led by Adam Morris, rocked it on your not-so-easy file. Your kind words mean a lot to us, and we're honored to have been part of a successful collaboration.

Rated 5 out of 5 stars

Daniel was very helpful and I'm glad he is my AE!

Daniel was very responsive and helpful. I was not 100% satisfied with the communication from underwriting but that is not Daniel's fault. He was on top of this despite being a smaller loan amount. I appreciate his diligence and look forward to working with him in the future!

2 September 2023
Rated 5 out of 5 stars

GREAT EXPERIENCE

I had a great experience with this lending company. They do non-conventional loans, which was what I needed. And from the moment that I was put in contact with Jas Singh and his wonderful team member , Brandy Bandolas the process went very quickly. It was very smooth. I was treated with respect and kindness, and politeness. Highly professional, and everybody seem to know exactly what they needed to do and helped me to provide all the information that I needed to get this done. From start to finish we closed in less than a month, and I could not be happier with my experience!

31 August 2023
Unprompted review
Rated 4 out of 5 stars

Good products

Good products . Only bad is taking to long to review conditions .

23 August 2023
Acra Lending logo

Reply from Acra Lending

Thank you for your feedback, and we're pleased to hear that you're satisfied with our products. We understand your concern about the review process taking longer than expected. We apologize for any inconvenience this may have caused. We're continuously working to enhance our efficiency, and your input helps us in this regard. Have great day!

Rated 5 out of 5 stars

Debra and Kristin helped navigate me…

Debra and Kristin helped navigate me through my first two deals with Acra (I submitted one several years ago and it was a nightmare and I swore I would never send another loan there). I am so glad Debra talked me into sending my two deals there. It was fast and efficient! Docs and funding were also super fast! Closed both in less than 20 days! Thank you ladies!!!

23 August 2023
Rated 5 out of 5 stars

Great Communication and Support

Communication was superb and we always knew what step was next in the process. Any questions that we had were answered promptly. The team is professional and organized, they work fast and provide great support!

16 August 2023
Rated 5 out of 5 stars

Had great experience throughout …

Had great experience throughout the process. My rep is always available and when needed he helps me with hard scenarios to make it work! Acra Lending team always work together to have a successful closing!

15 August 2023
Acra Lending logo

Reply from Acra Lending

Thank you for your wonderful review! We're thrilled to hear about your positive experience. Our team is committed to excellence, and we're glad we could help you navigate challenging scenarios for a successful closing. We appreciate your trust in Acra Lending!

Rated 5 out of 5 stars

Great team to work with!

The team of Christina Fairbanks and Darci Lahl was amazing. They always promptly responded. Questions were always answered quickly and with professionalism. They did whatever they could do within their power to get the deal done. I greatly appreciate them and will be doing more business in the future.

2 August 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look