Amazing service. I’ve been using acre for over 3 years. Great next day delivery and alway communicating if there is any issues. Had one this week and Nat was outstanding, managed to sort everything ou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Natalie at Acre went above and beyond when DPD made a mistake with my order (ie it didn’t get delivered). Natalie monitored the situation all afternoon to see whether she could arrange with DPD to get... See more
Company replied
I had an excellent experience with Acre Pharmacy. My parcel was delayed last week due to bad weather, so I called to follow up and spoke with Nat. She was extremely helpful, kind, and reassuring over... See more
Company replied
Acre is always really efficient with deliveries and their customer care is brilliant. A special thanks to Ebony who has gone out of her way to help us with orders. Incredibly helpful and always lovely... See more
Company replied
Company details
- #9 of 108 best companies in Pharmacy
Written by the company
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Contact info
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, United Kingdom
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4.9
Excellent
671 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great support and service
Registered with a few pharmacies online but Acre was overall best value for money, no hidden charges, great variety and speedy efficient delivery.
17 June 2025
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our support and service.
First time ordering toxins from Acre…
First time ordering toxins from Acre myself and it was an easy process. The prices are great and competitive, the option for DPD delivery at certain times (i.e before 12) is great, however saturday order delivery over £20 which is a lot more expensive than the other pharmacy I use).
As a person ordering for myself it was great, as a prescriber using it for another nurse, remember to check your spam otherwise you will miss emails requesting prescription authorisation.
18 June 2025
Reply from ACRE Pharmacy
Thank you for your wonderful review! We're so glad to hear you were happy with our service. We truly appreciate your support and hope to serve you again soon!
Reply from ACRE Pharmacy
Thank you for your feedback! We're so glad to hear your order arrived quickly. Fast and reliable delivery is something we work hard to provide, and its great to know we met your expectations.
Good competitive prices
Great service and friendly, informative staff.
Good prices also. Thank you!
13 June 2025
Reply from ACRE Pharmacy
We sincerely appreciate your positive feedback. It's our pleasure to provide excellent service and we're grateful for your kind words.
Reply from ACRE Pharmacy
Thank you for your wonderful review! We're so glad to hear you were happy with our service. We truly appreciate your support and hope to serve you again soon!
Great customer service
Easy to use website, good customer services. Friendly staff on the phone.
12 June 2025
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're really glad to hear that you had a positive experience with our customer service.
First time user
First time user
The opportunity to get an order in by 5.30 and the get Next day delivery !!
Along side DPD notification makes my working life so much easier
Hope this service continues
4 June 2025
Reply from ACRE Pharmacy
Hi, thank you for your 5-star rating! Your feedback is greatly appreciated and we will make sure your kind words are passed on to the teams mentioned.
Easy registration with no time waste
Easy registration with no time waste
Sensible questions and prompt response
Quick purchased product delivery, all above saved lot of time
4 June 2025
Reply from ACRE Pharmacy
Thank you for your kind feedback! We're pleased to know you were happy with the service provided.
Reply from ACRE Pharmacy
Thank you for your 5-star review! We appreciate your thoughtful review and are glad to hear you have had a positive experience.
Amazing first order from Acre
Amazing first order from Acre, will absolutely be using them again. Many thanks
Amy, Lakeside Aesthetics.
28 May 2025
Reply from ACRE Pharmacy
Thank you for your positive feedback. We're glad our team was able to meet your expectations, and we appreciate you taking the time to share your experience.
Disappointing
Made ab order and paid extra for express delivery and goods did not show. Made a loss as had to cancel my clinic but still pay for the salon room, and give a goodwill discount to my clients so I do not lose this.
23 May 2025
Reply from ACRE Pharmacy
Hi- Sorry to hear about your disappointment in regards to your order.
Our records show that your order was delivered on time based upon the delivery service you chose. We have just tried to give you a call to discuss this further. Please can you please give us a call to go through this.
Many thanks and apologies again.
Reply from ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear you had a great experience and truly appreciate your support.
Excellent service xx
22 May 2025
Reply from ACRE Pharmacy
Thank you for your positive feedback. We're glad our team was able to meet your expectations, and we appreciate you taking the time to share your experience.
Great service and prompt delivery.
15 May 2025
Reply from ACRE Pharmacy
We appreciate your thoughtful review and are glad to hear you had a positive experience.
Excellent Efficient Service!
25 March 2025
Reply from ACRE Pharmacy
Thank you for your 5-star review and for taking the time to share your experience! We're glad you're happy with our service and we met your expectations.
Excellent service
Excellent service, cold chain delivery. Customer service is outstanding.
12 May 2025
Reply from ACRE Pharmacy
Thank you for taking the time to share your experience and for your 5 star rating! We're glad to hear you were happy with our team's assistance and your kind words will be passed on to the team mentioned.
Reply from ACRE Pharmacy
We are grateful for your feedback and delighted to hear your happy with the service provided.
Great prices
Great prices. Very helpful when I had some issues with ordering. Quick delivery
24 April 2025
Reply from ACRE Pharmacy
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and were grateful for your support.
beth and becky and all the staff are so…
beth and becky and all the staff are so helpful and professional
16 April 2025
Reply from ACRE Pharmacy
Thank you so much for your lovely review and 5-star rating! We sincerely appreciate your positive review, it means a great deal to our team!
Reply from ACRE Pharmacy
We are grateful for your feedback and delighted to hear your happy with the service provided.
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