Amazing service. I’ve been using acre for over 3 years. Great next day delivery and alway communicating if there is any issues. Had one this week and Nat was outstanding, managed to sort everything ou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Natalie at Acre went above and beyond when DPD made a mistake with my order (ie it didn’t get delivered). Natalie monitored the situation all afternoon to see whether she could arrange with DPD to get... See more
Company replied
I had an excellent experience with Acre Pharmacy. My parcel was delayed last week due to bad weather, so I called to follow up and spoke with Nat. She was extremely helpful, kind, and reassuring over... See more
Company replied
Acre is always really efficient with deliveries and their customer care is brilliant. A special thanks to Ebony who has gone out of her way to help us with orders. Incredibly helpful and always lovely... See more
Company replied
Company details
- #9 of 108 best companies in Pharmacy
Written by the company
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Contact info
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, United Kingdom
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4.9
Excellent
670 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service with an queries
Great customer service with an queries, appreciate the price matching and offers on Jalupro and other favourites.
10 May 2026
Reply from ACRE Pharmacy
Thank you for your lovely feedback! We’re so pleased to hear you’ve had a great experience with our customer service and that you’ve been happy with our price matching and offers on Jalupro and your other favourites. We really appreciate your support and look forward to helping you again soon!
Hassle free
Hassle free, straight forward. Next day delivery with reputable courier and competitive pricing.
10 May 2026
Reply from ACRE Pharmacy
Thank you for your great review! We’re delighted to hear you found the service hassle free and straightforward. It’s fantastic to know the next day delivery and competitive pricing met your expectations. We really appreciate your support and look forward to serving you again soon!
Great pharmacy
Great pharmacy. Quick delivery. Had an issue with order not being delivered (couriers fault) Nat at Acre sorted it out in 10mins.
12 May 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your kind feedback! We’re really pleased to hear you had a positive experience with our pharmacy and delivery service. We’re sorry again about the courier issue, but we’re glad Nat was able to get everything sorted quickly for you. We truly appreciate your support and look forward to helping you again in the future!
Reply from ACRE Pharmacy
Thank you for your kind words and continued support! We’re delighted to hear you found our service reliable as always. The team at ACRE Pharmacy truly appreciates your feedback and looks forward to helping you again in the future.
Process was immaculate
Process was immaculate, from registration to ordering allows direct communication between user and acre Reps, Nat was so helpful, assisted with registration ordering and prescriber linking! Made the process so much easier! Order came on time as promised!! Thanks again Nat ☺️
6 May 2026
Reply from ACRE Pharmacy
Thank you so much for your amazing feedback! We’re thrilled to hear the whole process was seamless from registration through to ordering. Providing clear communication and support is something we pride ourselves on, so it’s wonderful to know Nat was able to make everything easier for you and assist every step of the way. We’ll be sure to pass your kind words on to her!
We truly appreciate your support and are so pleased your order arrived on time as promised. Thanks again for choosing us ☺️
Reply from ACRE Pharmacy
Thank you so much for your kind words! We truly appreciate your continued support and are delighted to hear you’ve found our service kind, efficient, and reliable every time. We look forward to helping you again soon!
Reply from ACRE Pharmacy
Thank you for your kind words! We really appreciate your feedback and are glad you were happy with our communication. It was a pleasure assisting you, and we look forward to helping you again in the future.
great experience with Acre…
I’ve had a great experience with Acre Pharmacy. They have a really good range of products to choose from, prices are very reasonable, and delivery is always quick and reliable. My orders have arrived the next day which is a huge help when running a busy clinic. Easy to order from and great service overall, highly recommend.
26 April 2026
Reply from ACRE Pharmacy
Thank you so much for your kind feedback and recommendation. We’re really pleased to hear that you’ve had such a positive experience with Acre Pharmacy. It’s great to know that our product range, pricing, and fast next-day delivery have been helpful in supporting your busy clinic. We work hard to make ordering as easy and reliable as possible, so your comments truly mean a lot to the team. We really appreciate your support and look forward to continuing to work with you.
Really responsive customer service
Really responsive customer service, prompt delivery with great prices
30 April 2026
Reply from ACRE Pharmacy
Thank you for your great feedback. We’re delighted to hear that you were happy with our responsive customer service, prompt delivery, and competitive prices. Providing a reliable and efficient service is very important to us, so we really appreciate you taking the time to share your experience. We look forward to supporting you again soon.
Recommend
A bit time consuming to register and upload documents but excellent there on after. Competitive prices and next day delivery. Would definitely use again.
27 April 2026
Reply from ACRE Pharmacy
Thank you for your honest feedback. We appreciate that the registration and document upload process can feel a little time consuming, but these steps are important to ensure we remain fully compliant and provide a safe service to all our customers. We’re really pleased to hear that your experience after registration was excellent and that you were happy with our competitive prices and next-day delivery. Thank you again for your support — we look forward to working with you again in the future.
Reply from ACRE Pharmacy
Thank you for your feedback! We’re so glad to hear your delivery arrived quickly. We really appreciate your support and hope to assist you again soon. 💚
Natalie recently helped me with a…
Natalie recently helped me with a parcel that went missing, she was so helpful and understanding, very prompt and resolved the issue immediately.
Acre have been without doubt the best pharmacy I have used for my clinic supplies.
Many thanks
14 April 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your thoughtful feedback! We’re really pleased to hear that Natalie was able to help resolve the issue with your missing parcel so quickly and with such care and understanding.
It means a great deal to know that Acre has been the best pharmacy you’ve used for your clinic supplies—we truly appreciate your trust and support. We’ll be sure to pass along your kind words to Natalie as well.
Many thanks again! 💚
Reply from ACRE Pharmacy
Thank you for your lovely feedback! We’re so glad to hear your order was placed smoothly and that our team came across as kind and supportive. It means a lot to us, and we truly appreciate your support. 💚
Reply from ACRE Pharmacy
Thank you for your kind feedback! We’re so pleased to hear that you found our customer service team helpful and that your delivery arrived quickly. We really appreciate your support and look forward to assisting you again in the future. 💚
Beth at Acre Pharmacy has been…
Beth at Acre Pharmacy has been outstanding in every interaction and absolutely deserves a 5‑star review. Her communication is always clear, proactive and friendly, turning complex prescription and delivery issues into something straightforward and stress‑free.
She consistently goes the extra mile: double‑checking addresses, adding detailed notes for the pharmacy, arranging replacements and collections promptly, and keeping me fully updated at every stage.
Beth pairs professionalism with genuine kindness and a strong patient‑first attitude, and I feel very fortunate to have her supporting my patients’ care.
8 April 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear about your positive experiences with Beth—she truly embodies the level of care, professionalism, and dedication we strive to provide.
It’s wonderful to know that her clear communication and proactive approach have made such a difference, especially when navigating more complex prescription and delivery needs. We’ll be sure to pass along your kind words to her—she’ll really appreciate it.
Thank you again for your trust and support—it means a great deal to us. 💚
Natalie from Acre was so helpful!
Natalie from Acre was so helpful, I had issues with my order and she reached out to me to organise fixing this. Always so helpful and prompt with support!
7 April 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your kind words! 💚 We’re really glad to hear that Natalie was able to help resolve the issue with your order quickly and efficiently. We’ll be sure to pass along your feedback to her—she’ll really appreciate it. If you ever need anything else, don’t hesitate to reach out! 💚
Very good service
31 March 2026
Reply from ACRE Pharmacy
Thank you for your kind words! We’re really pleased to hear that you had a positive experience with our service. Your feedback means a lot to us, and we look forward to serving you again soon.
Customer service is amazing 10 out of…
Customer service is amazing 10 out of 10. I have been in contact by phone and email quite frequently. Abby & Beth have always been 100% - very knowledgeable, helpful and professional. Thank you
23 March 2026
Reply from ACRE Pharmacy
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you’ve had such a positive experience with our customer service team.
Our team will be especially pleased to know their knowledge, professionalism, and helpfulness made such a difference. We’ll be sure to pass on your kind words to them.
We truly appreciate you taking the time to share your experience, and we’re always here whenever you need us. Thank you again!
Wouldn’t use anywhere else!
I only use Acre as their prices are great and their customer service is excellent - you can always speak to one of their helpful team (you’re not on hold for ages or have a million options to navigate through) they are always happy to help and iron out any issues there and then. Delivery is always prompt too and on the odd occasion there is a delay they let you know.
22 March 2026
Reply from ACRE Pharmacy
Thank you for your fantastic feedback and for choosing Acre!
We’re delighted to hear that you value both our competitive pricing and the level of service our team provides. It’s great to know you’ve found us easy to contact and that our team has been able to resolve any issues quickly and efficiently—that’s exactly the experience we aim to deliver.
We’re also pleased that our delivery service has met your expectations and that our communication keeps you informed when needed.
We truly appreciate your continued support and look forward to serving you again soon!
Delighted to receive my order today
Delighted to receive my order today, beautifully packed with minimal waste and very environmentally friendly packaging.
Natalie at Acre was so helpful when I selected the incorrect delivery slot .. how refreshing !!
2 April 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your lovely feedback!
We’re delighted to hear that your order arrived safely and that you appreciated our environmentally friendly, minimal packaging—it’s something we care deeply about.
Natalie will be especially pleased to know her help made a difference when sorting your delivery slot. We agree—great service should always feel refreshing!
Thank you again for taking the time to share your experience, and we look forward to serving you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.