Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... See more
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I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... See more
Company replied
I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... See more
Company replied
Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... See more
Company replied
Company details
Written by the company
ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.
Contact info
7 St John's Road , HA1 2EE, Harrow , United Kingdom
- +44 (0) 203 1500 150
- info@actcredit.com
- actcredit.com
4.0
Great
195 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My most recent experience with ACT has…
My most recent experience with ACT has taken a gigantic weight off my shoulders. I spoke with Abs on the phone who has spoken me through my options in a clear and calm way and helped me see the situation straight. I am really grateful for the support and Abs’ help. Thankyou so much!
19 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
We are pleased to hear that you have had a positive experience with Abs. Your positive review helps to reassure customers who may be apprehensive about contacting us.
Spoke with nisha and she was really…
Spoke with nisha and she was really lovely she was informative and explained everything very bubbly and friendly spoken I was happy with my outcome she really is customer oriented as she was looking for the best outcome for me thank you
14 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi Julia,
Thank you for taking the time to provide positive feedback about your experience.
We are pleased to hear that you have had a positive experience with Nisha. We will pass your feedback onto her manager.
Thank you for taking the time to give us your valuable feedback.
Many thanks,
ACT Team
I talked to Neesha and she was too good…
I talked to Neesha and she was too good and helped me and relaxed me with not only by her humbleness but her soothing words as well.
She listened to me really well and advised me back the most helpful way.
I wish her all the very best for future.
Thank you
16 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi Anam,
Thank you for taking the time to provide positive feedback about your experience.
Your positive review helps to reassure customers who may be apprehensive about contacting us.
We rely on customer feedback to let us know that we’re doing the right thing and achieving our customer service goals.
Many thanks,
ACT Team
Automatic payments
I contacted them to set up an automatic payment and Jerrome Driscoll was so helpful and understanding. He made sure that I was fully aware of what I was signing up and he was able to answer my questions swiftly and in a manner that I would be able to understand. I feel more at ease contacting them with questions and concerns knowing there are people like Jerrome that work there who are able to help.
15 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi Allison,
Thank you so much for taking the time to share your experience.
We understand that people may feel worried when they hear from us for the first time, but please be assured that we'll always work hard to ensure our customers feel supported.
Please be assured that we're always on hand to support you during your journey with us.
Many thanks
ACT Team
Jerome was extremely helpful and…
Jerome was extremely helpful and empathetic towards my circumstances. He dealt with my call appropriately and professionally and I want to thank him for his time this afternoon
14 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Thank you Tianna. I'm delighted to hear about your experience with Jerrome. We appreciate you taking the time to write a review.
Kind regards
ACT Team
Absolutely enjoyed my call with Hamza
Absolutely enjoyed my call with Hamza
He made me feel at ease and was full of laughter
To say it was to collect a debt this phone call actually made my day so thank you Hamza
(Please can you give him a promotion or a raise of some form)
14 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi Katie,
Thank you for your wonderful review. Your positive review helps to reassure customers who may be apprehensive about contacting us.
We are pleased to hear that you have had a positive experience with Hamza. We will pass your feedback onto his manager!
Kind regards,
ACT Team
Good experience …
I was actually nervous about what the outcome of my phone conversation would be with ACT whrn i picked my phone to call the company, but Jerrome Driscoll was great as he listened to me all through and guided the conversation to arriving at a feasible conclusion.
You guys are good.
12 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi Moses,
This is wonderful to hear and I am glad Jerrome was able to support you.
We rely on customer feedback to let us know that we’re doing the right thing and achieving our customer service goals.
We understand that people may feel worried when they hear from us for the first time, but please be assured that we'll always work hard to ensure our customers feel supported.
Please be assured that we're always on hand to support you during your journey with us.
Many thanks
ACT Team
Nisha was very polite and explained…
Nisha was very polite and explained everything very well and clear. She was supportive and gave me a listening ear with regards to my debt.She encouraged me to communicate if things do not go well so that we can see if there. are other ways to resolve it. Thanks again Nisha.
12 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi
Thanks so much for your feedback. Your review lets us know we are meeting our customer service goals.
We are glad to hear that our team were able to help reassure you.
Kind Regards,
ACT Team
Melina Loughran’s communication with me…
Melina Loughran’s communication with me was brilliant.
12 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Thank you Williams. I'm delighted to hear about your experience with Melina.
We appreciate you taking the time to write a review.
Kind regards,
ACT Team
I was extremely anxious about my…
I was extremely anxious about my balance, and Abs was extremely understanding and helpful. He completely put me at ease and talked me through everything that would be happening, and listened to my concerns and worries. Could not thank him more.
12 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi Christy,
This is wonderful to hear, thank you so much for taking the time to share your experience.
We understand that people may feel worried when they hear from us for the first time, but please be assured that we'll always work hard to ensure our customers feel supported.
Please be assured that we're always on hand to support you during your journey with us.
Many thanks,
ACT Team
Issue dealt with quickly
A client of ACT had assigned us an incorrect charge and caused us a great deal of stress. After getting in touch with ACT, Arsalan was fantastic in helping us to sort out this matter, I cannot speak highly enough of how he handled the situation.
24 January 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi,
This is wonderful to hear. Thank you so much for taking the time to share your experience with Arsalan.
Please be assured that we're always on hand to support you during your journey with us.
Many thanks
ACT Team
There was a little confusion over…
There was a little confusion over initial correspondence which I had responded to. However when I spoke to Abs and Jerome they were very polite and helpful and it was very straight forward to arrange a payment plan with them.
10 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi
I am glad to hear that Abs and Jerrome were able to help you resolve things.
We really appreciate you taking the time to share your experience with us.
Please be assured that we'll support you during your journey with us.
Kind regards,
ACT Team
Such friendly customer service
I had a call with Jerome and he was so easy to talk to. He sorted out my payment plan within 5 minutes of being on the phone and explained the process to me fully, ensuring that I was comfortable with what had been discussed. Very happy with my experience.
10 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Thank you. We are delighted to hear about your experience with Jerrome.
Please be assured that we'll support you during your journey with us.
Kind regards,
ACT Team
Friendly and professional person
I rang today snd spoke to Therese Ward who I have to say was very professional and do pleasant. I was unsure as to why I had been referred to your company andcwasxworriedvitcwaz a scam. She purchased me at ease and was very helpful, and quickly established why I had been contacted. I paid and she dealt with thst very eff8ciently. I commented tfstvat times she must have difficult conversations, however I would imagine she would be a lovely person to talk to on the phone.
8 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi
This is wonderful to hear. Thank you so much for taking the time to share your experience.
We understand that people may feel worried when they hear from us for the first time, but please be assured that we'll always work hard to ensure our customers feel supported.
Please be assured that we're always on hand to support you during your journey with us.
Many thanks,
ACT Team
I was so anxious before calling ACT…
I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful woman she made me feel really calm and she was very understanding of my situation. Second time I was assisted by Abs again had an amazing experience he was very kind and helpful. Thank you!!!
7 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi Natali,
This is wonderful to hear, thank you so much for taking the time to share your experience.
We understand that people may feel worried when they hear from us for the first time, but please be assured that we'll always work hard to ensure our customers feel supported.
Please be assured that we're always on hand to support you during your journey with us.
Many thanks
ACT Team
Excellent customer service
Spoke to a real gentleman Humza, excellent manners, kind, polite, understanding, respectful, full of knowledge. I felt very respected with no judgment whatsoever and very helpful. Thank you humza you are a real asset to your firm!
7 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Good Morning,
This is wonderful to hear, thank you so much for taking the time to share your experience.
Please be assured that we're always on hand to support you during your journey with us.
Many thanks
ACT Team
Had the absolute best experience today…
Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you rarely see in customer service. 10/10 service from him today. His behaviour today gives the company an extremely good name. Definitely deserves some sort of reward or pay benefits!!!
7 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Hi Nita,
This is wonderful to hear, thank you so much for taking the time to share your experience with Hamzah.
Please be assured that we're always on hand to support you during your journey with us.
Many thanks
ACT Team
Very clear and gentle person ever
Very clear and gentle person ever.
So happy for the service
6 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Thank you for your feedback. I'm glad to hear how supported you felt by our agents.
Many thanks
ACT Team
Great service from Hamza hes a top g!
2 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Thank you for your feedback. I'm glad to hear how supported you felt by our agent Hamza, and we agree he is a top g.
Many thanks
ACT Team
All round amazing team!
Such an amazing team at ACT. Jerome and all his colleagues have made such a horrible experience something so easy and seamless for me. Jerome was so helpful and handled my query swiftly and quickly.
2 February 2024
Unprompted review
Reply from ACT Credit Management Ltd
Thank you for your feedback Mary. I'm glad to hear how supported you felt by our agent Jerome.
Many thanks
ACT Team
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