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2.1
162 reviews
Replied to 47% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I placed my order on the 21st of March. Latest on tracking status states that it has been in the sorting station since the 2nd of April with no expected delivery date. I have tried to contact them and no response. The bot on website is of no help. Should have checked the reviews...
Great support after the order. Almost personal custom support. I really recommend.
DO NOT BUY FROM HERE! Worst experience ever.
I deeply regret not reading the reviews before ordering. I placed my order on the 2nd, but it still hasn't been shipped. Today is 6th Mar. I've sent 5 different messages asking to cancel, but they are completely ignoring me. They don't read WhatsApp messages, and emails are useless. I'm desperate to cancel this order right now, but they are totally unreachable. Please, save yourself the trouble and stay away from this place.
Reply from Actdesignshop
Thank you for your review. We’re sorry to hear about your experience.
We have contacted you via WhatsApp to assist you further with your request. Please check your messages and feel free to respond so we can resolve this as quickly as possible.
Our apologies for the inconvenience.
THIS IS A SCAM.
THIS COMPANY IS NOT BASED IN AMSTERDAM, IT IS A FRONT FOR A CHINESE SCAM. YOU PLACE AN ORDER, THEY TAKE YOUR MONEY, NO PRODUCT ARRIVES, THEY IGNORE EMAILS, PHONE CALLS, AND LIVE ONLINE CHAT. WE HAVE NOW REPORTED TO OUR BANK AND THEY ARE INVESTIGATING.
DO NOT MAKE THE SAME MISTAKE I DID, READ THE REVIEWS, AND DO NOT LOOSE 280 EUROS AS I DID.
I WISH I COULD GIVE NO STARS TO THIS REVIEW
Beanbag has arrived (much later than was advertised) without the filling.
No update on the filling being shipped. Has now been almost a month.
Won't pick up the phone. AI chatbot on the sight is useless and customer service has never responded.
Would expect a lot more for the price.
Reply from Actdesignshop
The beanbag cover and filling are shipped separately.
The filling is currently in transit and expected within 2–3 days.
We regret that the delivery took longer than anticipated and understand the frustration this may have caused.
We are monitoring the shipment and will ensure completion of the delivery shortly.
This is an absolutely shit web shop. I have ordered some lamps in the first week October and was given a date of delivery. The items were never delivered. And to top it off the customer service is so incredibly slow and bad with responding. If there was a zero star option I would choose it because I still don’t have my products and I’ve spent 130 euros.
30 days since registered mail return of unopened original package. Confirmed receipt and even given factuur over Whatsapp. No refund , no further communication. Next step contacting their business bank to file fraud complaint.
This is not a real business. It's a shopify front for temu quality items shipped out of mainland china. Just go over to temu to buy the same stuff for 1/10 price. ali express for OTAUTAU. you will find everything under 50 euros.
The response to trustpilot review is the only contact.
Multiple whatsapp/emails completely unanswered.
Partial order delivered - 3 giant boxes of grey beads. No covers. Track and Trace does not work.
Return instructions, all at your own cost to multiple address across belgium, germany and netherlands.
There is nothing personal in this review. You state guaranteed satisfaction and refund. Yet it will cost me close to 100 euros to return 3 giant 1.5m x 1m x 1m boxes filled with foam balls. You shipped these even after I sent you messages to cancel the order. Even now, I have no email responses, no responses to the business Whatsapp.
I have a track and trace from mainland china with no updates. €700 euros paid up front. 4 weeks since I paid. Still no complete delivery so I can follow your cryptic return policy at my own cost.
Try responding, acknowledging and arranging to actually cancel and refund the money you've charged for no delivery.
============
Return Instructions
Beanbag with bead or foam filling
These beanbags must be returned empty.
– The filling goes in the plastic bags as delivered.
– You send the cover back separately.
Both parts must be sent to different return addresses.
❌ Returns that are not returned this way will not be accepted.
Vacuum-packed sofas or beanbags
Only beanbags or sofas delivered vacuum-packed (exclusively with foam filling) may be returned vacuum-packed to one address.
❌ Returns that are not vacuum-packed cannot be accepted.
📦📍 Addresses per item and country
⚠️ Please note:
Some ordered products consist of two parts (cover and filling). These must be sent separately and to their own return address.
Please note: The refills must also be sent to the correct address. The liquid and white granules and foam refills have their own return address.
Without an order number (#ACT12345) or your first and last name on the package, we cannot process or refund your return.
🏷️ Item 🌐 Country of order 📍 Return address
🟣 Cover (all covers) Netherlands, Belgium, Germany Act Design Shop: Westeinderweg 14, 1687 PL Wognum Netherlands
🟡 White color Bead filling only (no cover, and no black / dark grey fillings) Netherlands, Belgium Act Design Shop: Wetering 8, 7641 LG Wierden Netherlands
🟡 Black / Dark Grey color Bead filling only (no cover, and no white fillings)
Netherlands, Belgium
Act Design Shop: Pascalweg 10, 4104 BG Culemborg
Bead fillings for deliverys in Germany back to Germany Germany Act Design Shop Eichenallee 9, 01558 Großenhain Germany
🟢 Foam filling (no cover) Netherlands, Belgium, Germany Act Design Shop, Fluorietweg 23C, 1812 RR Alkmaar Netherlands
🟠 Vacuum-packed sofas & beanbags (only vacuum-packed) Netherlands, Belgium, Germany Act Design Shop, Westeinderweg 14, 1687 PL Wognum Netherlands
Reply from Actdesignshop
Dear,
Thank you for your message. We are sorry to hear that you have received this impression.
We would like to provide some clarification.
ActDesignShop is an officially registered Dutch company with our own customer service, administration, and warranty handling. We are not a temporary or anonymous seller, but a webshop offering, among other things, high-quality beanbags and interior products.
We personally manage all aspects of orders, including:
Reliable shipping with Track & Trace
Clear service and support
A correct return policy
Fast communication via WhatsApp and email
Our customers can always reach us, and we are happy to assist wherever needed.
We fully stand behind our products and our service.
Regarding price differences you may have seen elsewhere: some sellers may offer products at lower prices, but they often cannot match the quality, materials, or filling shown in our photos. We are aware that our luxury products are sometimes copied by factories and sold under other brand names, but these imitations will never deliver the same quality as the original ActDesignShop products.
If you have any further questions regarding an order or our service, we are happy to help.
Kind regards,
ActDesignShop
Terrible!!!!! Never received the product, never an email reply, tried a chatbot and no one ever called back!!! SCAM!!!!! On their website they also giving a scam not correct score of Trustpilot so I suggest you sue them for the fraud.
Update: they have given a week ago a tracking number which is not real because PostNL website says it does not exist and on top of that it does not even move in status at all.
Now, in the answer you ask to contact you, I tried by email and phone several times - no reply at all.
Reply from Actdesignshop
Dank voor uw bericht. We vinden het jammer dat u een vervelende ervaring heeft gehad. Wij verwerken al onze bestellingen zorgvuldig en staan altijd klaar om vragen of problemen op te lossen.
Indien er onduidelijkheden zijn over een bestelling of levering, raden wij aan direct contact met ons op te nemen via whatsapp of mail zodat we samen tot een oplossing kunnen komen. Wij doen er alles aan om onze klanten correct en volledig te bedienen.
Had some delivery delays, but was able to come to an amicable solution after my couch was delivered. The company compensated me with a very generous discount and the couch is really nice.
Reply from Actdesignshop
We’re happy that we could resolve the delivery issue and provide a compensation. We hope you are now satisfied with your order.
If you feel your review no longer reflects the current situation, we would greatly appreciate it if you could update it. Your feedback is important to us and helps us improve.
End result matters! Top notch! A litte bit hesitant in the beginning. I still placed the order. Cover and filling arrived. I have put the filling myself. With a little bit of logic, the filling balls won't make mess. I just want to give the 5 as the product is exactly how was shown in picture.
The product is beautiful! Really happy with it.
Reply from Actdesignshop
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the product — enjoy it!
Never heard of drop shipping, but 175 euros for a DIY beanbag is ridiculous! Despite instructions, filling the bag was horror. Difficult and the whole house is now polluted with the white foam. By the way, these negative reviews do not make it to their website either. Not fair. Stop it.
Reply from Actdesignshop
Dear customer,
Thank you for your feedback. We’re sorry to hear that the filling process was difficult and that it caused some inconvenience. We understand how frustrating it can be when things don’t go as planned.
Please know that there are different options available to assist with filling, and we are here to help if you need further support.
If you’d like to explore alternative solutions, please don’t hesitate to reach out.
Kind regards,
Team ActDesignShop
I deeply regret not checking Trustpilot before placing my order. I ordered an item from them on September 24th and still haven’t received it. I've reached out multiple times via their WhatsApp contact, but they’ve been completely unhelpful, repeatedly telling me to wait. Now, they don’t even bother replying.
According to their website, I was supposed to receive my order by October 10th. The last update on the tracking number was on October 11th, and since then, there have been no further updates or responses. At this stage, I’m not even sure if I’ve been scammed.
Please avoid this company. As others have mentioned, it's just a drop-shipping point from China with the worst customer service I've ever encountered.
Reply from Actdesignshop
Dear Filipe,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the delays and frustration you've encountered with your order.
We understand the importance of timely delivery, and it’s disappointing to hear that the tracking has not been updated since October 11th. We aim to provide clear and helpful communication, so it’s concerning that your messages weren’t promptly addressed. Please know we’re looking into what happened with your order and will do our best to provide a swift solution.
If you could reach out to us directly with your order number, we’d like to investigate this further. We hope to resolve this for you and restore your confidence in our service.
Thank you for your patience, and again, we apologize for the inconvenience.
Best regards,
Customer Service Team
I wouldn't give it any star but you can't, the worst service ever, they don't answer emails or whatsapps, I regret not having read the reviews. In my case, I placed an order around 7am and sent an email and whatsapp of cancellation around 8am, time before the business begins to work (9am) and they never answered me, the next day in the afternoon they sent me an email "your order has been sent", a disaster! And even then they didn't answer my emails and WhatsApp. Now I received the item and they want me to pay for the return, unbelievable!
Do not buy here!
Reply from Actdesignshop
Dear Ayelen,
Thank you for your feedback. We sincerely apologize for the negative experience you’ve had with our service. It’s disappointing to hear that your cancellation request was not addressed in a timely manner, and we understand how frustrating this situation must be for you.
We always strive to respond to inquiries within 48 hours; however, due to high demand, there are times when this may not be possible. Unfortunately, this meant your order was processed and shipped before we could address your cancellation request.
Regarding the return shipping costs, our policy states that if an order is already in process, we cannot cancel it once it has been initiated.
If there's anything we can do to assist you further with your return or address any other concerns, please let us know. Your feedback is important to us, and we are committed to improving our service in the future.
Thank you for your understanding.
Best regards,
Customer Service Team
Watch out, I think this is a dropshipping company. Sender was Hong Kong international. Product was incomplete, no nuts and bolts. Unreadable manual. Actdesignshop did not respond to mail nor telephone.
Reply from Actdesignshop
Thank you for reaching out. We're sorry to hear that you've had issues with your order. If the product is incomplete, we will ensure that this is resolved. We strive to respond to all our customers within 48 hours. However, we cannot find any record of your name in our system. Could you please send us an email with your order number? We would be happy to assist you further.
Reply from Actdesignshop
Dear reviewer,
We are sorry to hear that you have had a negative experience. However, we do not fully understand the situation or the reason behind this comment. We appreciate your feedback and would be grateful if you could contact us at support@actdesignshop.nl so we can better understand your issue.
We are always here to assist you and resolve any issues.
Best regards,
Team Act Design Shop
Bought a green beanbag a month ago. And it just came in! I am really in love with the quality and design.
I am really happy with the beanbag!
Reply from Actdesignshop
Dear Jiji,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the quality and design of your green beanbag. Your satisfaction means a lot to us, and we’re glad to know that you’re happy with your purchase. If you have any questions or need assistance in the future, feel free to reach out!
Best regards,
Team Act Design Shop
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