Actesso Medical Supports Reviews 223

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness. Many people highlight the prompt and efficient delivery service, noting that their orders arrived quickly and as expected. Reviewers frequently mention that the products are well-made and provide significant relief for various conditions. However, some customers also noted issues with delivery, experiencing delays or receiving incorrect tracking information. A few people also reported problems with packaging, finding it to be inadequate or damaged upon arrival.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the products for their... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Quality

Consumers consistently find the quality of the products to be positive. Many reviewers praise the high... See more

Order

Customers consistently report positive experiences with the ordering process. Reviewers found it easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made a complete hash and originally reviewed a product and service in no way related to this company. Their product arrived in good time , well packaged and delivered promptly and properly.... See more

Rated 5 out of 5 stars

I am waiting for a physiotherapy appointment. In the meantime the wrist support has really helped my tendinitis, rsi in my wrist. I wear it overnight & for a few hours each day to rest my wrist. The t... See more

Rated 5 out of 5 stars

Delivered within one day.I have used my wrist support splint for just 2 nights,& so far a good improvement.not having to excersise my wrist before getting out of bed. if this carries on will order an... See more

Rated 5 out of 5 stars

Came in good time, as promised, kept informed, product seems very good (early days) and no extra postage cost. Sizing instructions good.Just hoping right hand version comes into stock so that I can bu... See more


Company details

  1. #41 of 91 best companies in Outdoor sports shop

Written by the company

We are Actesso, one of the UK’s leading online medical support retailers. We are a team of passionate people who are marching on the frontier of orthopaedic technology continually providing the most effective splints, sleeves and braces around the world. Having a debilitating condition, permanent or temporary, should never stop you from doing the things you love, and we want to provide you with the support you need to keep pressing on. So, if Carpel Tunnel is keeping you up at night, Ligament Strain is stopping you from your morning run, you have a fracture or carry a sprain that needs a little bit of extra provision, check out our extensive and refined product range for the exact support you need.


Contact info

4.8

Excellent

TrustScore 5 out of 5

223 reviews

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Rated 5 out of 5 stars

Absolutely amazing result from the…

Absolutely amazing result from the wrist brace for Carpel tunnel syndrome in my left hand first good night's sleep for some time, don't know how this company can provide such a great piece of equipment for such a modest price.

29 January 2024
Rated 5 out of 5 stars

Great price, quality wrist splint

I received the wrist splint for my potential Carpal Tunnel. The fitting/sizing system on the website was correct. The item is really good quality for the price and it’s made in the UK.

28 January 2024
Rated 5 out of 5 stars

I'd give 10 stars if I could

I'd give 10 stars if I could, this company is excellent, I ordered knee supports one day and they were delivered next day , order before 3pm for free delivery, my husband says the knee supports are great,

11 January 2024
Rated 5 out of 5 stars

A relatively uncostly item/wrist splint

A relatively uncostly item - a carpal tunnel splint which was £14-99. Free postage with Royal Mail. Ordered Tuesday and it arrived on Thursday. Certainly a first class service. My wife is pleased with the split, size ordered fits correctly, and she says that she has already benefitted by using it as recommended.

9 January 2024
Rated 5 out of 5 stars

Thumb and wrist splint

Thumb and wrist splint

Cheaper direct than on third party websites. When I communicated with them as I ordered the wrong item they responded promptly. Dispatched quickly. High quality product and comfy to wear. Doesn't irritate my eczematous skin.

6 December 2023
Rated 5 out of 5 stars

Once again, great product and service!

I wanted to take advantage of some price reductions on the website and emailed the company seeking some advice on materials. They were extremely helpful and answered my questions fully. Order placed, I was expecting the items to take a while to arrive as Christmas post has been very dodgy, but within 2 working days my items arrived and I am very happy with all of them. These should keep me going for a while now. Very happy with the support and service. Thank you 😀

18 December 2023
Unprompted review
Rated 1 out of 5 stars

A Waste Of Money On A Substandard Product

I bought Actesso Wrist Support Splint (Beige Breathable Pair Right & Left) for my partner who has Carpal Tunnel Syndrome in both wrists. It is suggested on their website that if your wrist measures slightly over the latter end of a size, it is best to order the next size up, so I ordered medium. The photo depicted on the Actesso website is misleading, as it does not look like that when on. The rough stitching irritated my partner's skin. This was within one hour of use, and the metal inserts are too rigid and left my partner in more pain than they were already in. At just under £24 I would have expected something better I would not recommend this product. I have now received a refund for the item although I wasn't reimbursed for the postage.

18 December 2023
Unprompted review
Actesso Medical Supports logo

Reply from Actesso Medical Supports

Thank you for bringing your concerns to our attention, and we sincerely apologise for the issues your partner faced with the Wrist Support. We value your feedback and would like to address some of the points you raised.

Firstly, we want to assure you that the photos on our website are taken by our in-house photography team, and should be exactly the same as the product you receive. If the received item does not match the depicted image, it's possible that a mistake occurred, and we would like to investigate this matter further. Please reach out to our customer service team, and we will work to resolve this discrepancy.

Additionally, we regret any confusion regarding our return policy. Contrary to the information mentioned in your review, we do accept returns for items that have been tried on, provided they are in a new and unused condition. We would appreciate the opportunity to assist you with the return process and address your concerns.

It's important to note that we don’t appear to have received any prior communication from you, and we would have welcomed the chance to assist you before your dissatisfaction escalated. Customer satisfaction is our top priority, and we are dedicated to resolving any issues promptly.

Once again, we apologise for any inconvenience, and we look forward to the opportunity to make this right for you and your partner. Thank you for your understanding.

Actesso Medical Supports

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