I wish I didn’t even have to give one star to be able to write a review on them. They are absolutely terrible. PLEASE if you’re thinking of insuring your vehicle with this company… DO NOT!! I was un... See more
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See what reviewers are saying
The claim journey has been very stressful until Shannon Kidd took it over from previous case handlers. She has been absolutely amazing throughout the process. She’s polite and professional, made sure... See more
The process of claiming for my car was pretty simple and straightforward. It’s just a slight shame that the lines are open up until 5pm since I work a 9-5 job with strict phone use policy but service... See more
Company replied
Kango was a splendid associate. I spoke with an employee prior to him that was disgusting and she made me very upset but Kango was able to meet my needs and calm the situation down. He went above and... See more
Company replied
Company details
Written by the company
Beginning in 1999 in Cheadle, Cheshire in the North of England, as an uninsured loss recovery agent, Action 365 has expanded to provide exceptional products and comprehensive business services that support and strengthen our clients own business growth by providing the best possible motor claims accident management services for insurers, brokers and hire companies. Action has developed a national reputation for excellence with over 200 years of combined experience, and is reported by the UK Companies House as amongst the industry’s most successful and financially reliable performers.
Contact info
BizSpace, Cheadle Place, Stockport Rd, Cheadle Point, SK8 2JX, Cheadle, United Kingdom
- 0161 488 3888
- info@action365.co.uk
- action365.co.uk
3.3
Average
798 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
3 years now the line still putting to…
3 years now the line still putting to blame for third party hitting me!! Have proof the third party hit me and they took responsibility not even a month later!!! Yet here I am paying the premiums like its my fault, to me it looks these insurance companies are in it together to get more money out of you!!! I should now also be getting 7 year no claims bonus but because action365 clearly scamming me affects my bonus and last insurers say I only have 3 years, be careful I will be taking this further. Quick enough to reply to this review but you lot trying to sort matters is out is unreal Just tell my new insurance the truth, scammers
29 October 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're reviewing your details and will be in touch to discuss this further.
Smooth and friendly
Smooth and friendly. Although I had to arrange to be contacted two times
17 October 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. Your feedback is valuable in helping us improve. We aim to provide the greatest possible experience to our customers, and we will take on board your comments to improve our service.
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Action365 dealt with my claim swiftly and with little fuss
Action365 dealt with my claim professionally, and in a timely manner. Rachel understood that there's a lot of stress for a customer when putting in a claim, and so made everything easy to follow and kept in communication. I felt as though she understood that keeping me in the loop was important, and that's what she did.
15 October 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! This feedback has been shared with Rachel and the team. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Everything went wrong
Everything went wrong
Disgusting customer service
No apology
Still not got a decision two weeks later
I have only given them one star as there is no zero star
CAN I PLEASE HAVE AN E MAIL ADDRESS TO MAKE AN OFFICIAL COMPLAINT
9 October 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. We’re sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We are reviewing your details and will be in touch to discuss this further.
NEVER SETTLE CLAIMS!!
ONE YEAR STILL NO CLAIM SETTLEMENT!!!
Claim number 208203
Why dont you email them?
THEY NEVER RESPOND
why dont you call them?
THEY NEVER ANSWER
My claim has been woth thier finance department all finished all evidence gathered all ready to just release funds since 4th June 2024 the claim started in January 2024 and we are now in october!!!
The responce to this review is going to be one that is as generic as they can possibly make it!
16 February 2024
Unprompted review
Reply from Action 365
Good afternoon Samantha, thank you for providing us with your feedback. We are so sorry that your experience did not match your expectations and hope you will accept our apologies. Please be assured we are investigating this matter to resolve any outstanding issues as soon as possible.
Outstanding customer service
Such a good experience having had my car wrote off Rachel who has dealt with my claim couldn't have been more helpful, sympathetic and friendly and made my the loss much easier with her prompt service and excellent communication highly recommended thank you. A*****
4 October 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave such a wonderful review. The feedback has been passed on to the team and in particular Rachel. We are delighted that you have received the high level of Customer service we strive for. If you have any further feedback to help us improve our service, please do not hesitate to get in touch.
Paul and Rebecca did a great job…
Paul and Rebecca did a great job helping me sort things out very professional
3 September 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Lodging my claim and arrangeing the vehicle repair
Robyn, the claim consultant, was kind, calm, and efficient. There were no endless questions or heaps of paperwork—just a straightforward 5-minute phone conversation.
Within three hours of lodging the claim, the claim handler called me. Like Robyn, they were kind, compassionate, helpful, and demonstrated excellent customer focus.
Just two minutes after the call with the claim consultant ended, the garage contacted me. Within a few minutes collection had been arranged for the following week, showcasing superb customer service. While I was still on the phone, I received an email from the repair company asking simply that I upload images to their portal which was quick and easy to do. The entire process took less than ten minutes.
The overall service from all three handlers and both businesses was calm and efficient, with kindness and compassion shown by all involved. I’m genuinely impressed by how swift and effortless the process has been (so far).
29 August 2024
Unprompted review
Reply from Action 365
Thank you Fi for taking time to leave such a marvellous review. It's great to hear you had an excellent experience with us.
We're so pleased everything went smoothly and our service met your expectations. I will pass on your lovely feedback to our teams and Robyn.
Our priority is delivering excellent customer service and we're thrilled to have achieved this. Please do get in touch if you have any further feedback to help us improve our service.
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Careful before buying a policy from freedom broker /action 365
Freedom broker /Action 365 complaint department doesn't help at all. They will charge extra £100 for new business fees which is crime.
Please don't buy any policy from these mediators as they work on behalf of other insurance companies.
Lookfater your money even for claims they are really negative and unprofessional
You will loose your claim read all the reviews first
14 July 2024
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. We’re sorry to hear you're unhappy with the outcome of your complaint. We're committed to providing great customer service and are reviewing your details. We'll be in touch to discuss this further.
Understood the problem and Solved
Understood the problem and Solved. Very friendly
30 July 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Pretty Good. Wouldn’t Recommend.
The process of claiming for my car was pretty simple and straightforward. It’s just a slight shame that the lines are open up until 5pm since I work a 9-5 job with strict phone use policy but service was still accessible via email, so I appreciate that option. Other than that it was pretty smooth sailing. I would like to say I’d use their services again but I’d rather not; it’s not exactly socially nor financially acceptable to get into a car accident.
24 July 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review Humayra. We really value your feedback and are sorry our phone lines didn't fit your availability. Unfortunately, this can often be a challenge and it's good to hear our email service helped with this. Being involved in a car accident causes you a lot of inconvenience and I'm pleased to hear your claim went smoothly. We're committed to providing great customer service and are glad to have achieved this. Please feel free to get in touch if you have any further feedback.
Megan was compassionate
Megan was compassionate, and understanding.
She reassured me when I could not recall the details.
She explained the process bit by bit.
After the accident, I was quite shocked and did not remember many things.
She asked me to get extra information when and if feasible.
Good communication skills.
21 July 2024
Unprompted review
Reply from Action 365
Thank you for taking time to share your wonderful review. We aim to provide an excellent customer service and are thrilled that Megan achieved this. It's great to hear how Megan has helped you following the shock of the accident. If you have any further feedback to help us improve our service, please feel free to get in touch.
Complicated claim
I called with a complicated situation which was handled by Robyn in a professional, courteous and sympathetic way.
18 July 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your 5-star review! We're so glad to hear Robyn has provided an excellent service and given you a positive experience. This is our priority and it's great to hear we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Really recommend Freedom
Really recommend Freedom, arranged repairs very quickly and every step give me the time slot. The repair company is highly recommended as well, quickly and quality. Less than 2weeks I got my almost new car back. Thank you
9 July 2024
Unprompted review
Reply from Action 365
Thank you for the wonderful review and taking time to sharing your excellent experience with us. It's great to hear your car was repaired and back with you quickly. Our priority is delivering excellent customer service and we're pleased to have achieved this. Please do get in touch if you have any further feedback to help us improve.
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Pete was very helpful and understanding…
Pete was very helpful and understanding and my situation, he put my mind as ease and helped me through a very stressful time. He was very efficient and helpful to me. I’m very happy with the customer service so far.
8 July 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars! We're so pleased to hear Pete provided an excellent customer service and helped ease your situation. Our aim is to provide excellent customer service and we're thrilled to have achieved this. Please do get in touch if you have any further feedback to help us improve.
Great communication very clear
Great communication very clear, all anxiety that can quickly build up when experiencing an accident and making a claim can be overwhelming, not in thus case, dealing with this company
8 July 2024
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
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