I wish I didn’t even have to give one star to be able to write a review on them. They are absolutely terrible. PLEASE if you’re thinking of insuring your vehicle with this company… DO NOT!! I was un... See more
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See what reviewers are saying
The claim journey has been very stressful until Shannon Kidd took it over from previous case handlers. She has been absolutely amazing throughout the process. She’s polite and professional, made sure... See more
The process of claiming for my car was pretty simple and straightforward. It’s just a slight shame that the lines are open up until 5pm since I work a 9-5 job with strict phone use policy but service... See more
Company replied
Kango was a splendid associate. I spoke with an employee prior to him that was disgusting and she made me very upset but Kango was able to meet my needs and calm the situation down. He went above and... See more
Company replied
Company details
Written by the company
Beginning in 1999 in Cheadle, Cheshire in the North of England, as an uninsured loss recovery agent, Action 365 has expanded to provide exceptional products and comprehensive business services that support and strengthen our clients own business growth by providing the best possible motor claims accident management services for insurers, brokers and hire companies. Action has developed a national reputation for excellence with over 200 years of combined experience, and is reported by the UK Companies House as amongst the industry’s most successful and financially reliable performers.
Contact info
BizSpace, Cheadle Place, Stockport Rd, Cheadle Point, SK8 2JX, Cheadle, United Kingdom
- 0161 488 3888
- info@action365.co.uk
- action365.co.uk
3.3
Average
798 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Elise and Mohan were incredibly helpful…
Elise and Mohan were incredibly helpful very quick with communication and extremely friendly with this being my first experience of anything of this sort, their communication was top and they were open to any questions I had and always had they answer
16 January 2024
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. It's good to hear that your first experience was great! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
The call handler was incredibly…
The call handler was incredibly understanding and helpful, he explained in detail and was very respectful and polite
17 January 2024
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Incorrect claim
My experience was good because my incident was resolved and I’ve been found not at fault and also every question I asked, Mohan answered them with satisfying answers and also offered helpful advice.
17 January 2024
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. I'm glad to hear we resolved your query to your satisfaction. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Mohan
Mohan, top quality service. Been absolutely brilliant through out my crash
29 December 2023
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Mohandas was kind and took the time to…
Mohandas was kind and took the time to advise me what I could do and he was helpful and the service was good.
28 December 2023
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Very telephone manner
Very good telephone manner, helpful and concise spoke clearly. Explained the procedure in great detail.
21 December 2023
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Even though a negative circumstance
Even though a negative circumstance, the operator was reassuring and understanding
20 December 2023
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Totally terrible service
I had an accident in August 2022 it was third party claim I/e not my fault. Third party owned up and should be a straightforward claim, not with Accident 365 it’s now been over a year and claim still not resolved despite i found a reputable repair shop who deal with 365 claiming they can fix my car within budget of the car being written off. I was told car value was £2220 and if I wanted to keep my car and do a contract repair I’d lose my NCB which I would then have to chase up with Sainsbury’s to claim NCB back plus an admin charge I’ll receive £1798. Once money was received I only got £1600 and after several phone calls later well in excess of 60mins on hold each time the advisor admitted it was her mistake how I asked not sure was the reply still the advisor said she will look into this and get back to me well 3 weeks later no return call or email so since 09:00am to 09:30 and after 2mins of going through the initial channels it comes back with we are closed our opening times are Monday to Friday between 9am and 5pm so why after 6 calls all after 9am on a Tuesday are they still closed. Absolutely terrible service and would not recommend to anyone to use this company
19 December 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. We're reviewing your details and will be in touch to discuss this further.
Thomas was really helpful
14 December 2023
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Friendly, professional service
I had to contact this company due to a car accident I was involved in. The claims handler I spoke to was Pete Keating and he was fantastic at explaining the process. He was really clear, and answered my questions, and explained what my options were in a way that was easy to understand. It made the whole process far less stressful that it may have been otherwise. Thank you!
14 December 2023
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Good service
13 December 2023
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
She was so helpful
13 December 2023
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Does this company even exist ? No phone no reply
We have had an accident with a third party policy holder of action365 on 25th of sep 2022
Yes 2022 1 year and 3 months ago the third party has admitted fault over 1 year a go and they have settled the car which was a wright off but they haven’t settled the injury claims our solicitors has advices us they haven’t replied for over 6 months yes over 6 months
.
Me and my partner both tried to contact them turns out they don’t even have a phone number they have no way of talking on the phone … never heard of an insurance company having no phone . They have us a email to email them no reply I personally sent 3 emails my partner 2 emails no reply .
I am scared in case this is a fraud ? Like this company doesn’t even exist . Anyone has any advice for us ? What can we do ? Should we get a separate solicitor try to take them to court ?
25 September 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. I've passed this over to one of our claims handlers to review and they will contact your representative to discuss this further.
They were awesome and very friendly to…
I've had a chat with Amy Fry and they were awesome and very friendly to me to resolve my issue long standing with a liar on the other side continuously trying to con the incident on me. But these guys took my evidence and thoughts together to resolve it well.
10 May 2023
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Action365 took months to help sort out…
Action365 took months to help sort out my claim. I had to call them almost everyday for over 3 months to get my claim sorted. It was as if my calls were what prompted them to move to the next step of the claim.
But I have to say that once Kango got involved with my claim, things moved pretty quickly from there and my claim go sorted. Thanks Kango
1 December 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. Your feedback is valuable in helping us improve. We aim to provide the greatest possible experience to our customers, and we're sorry to hear that your experience was below average one on this occasion. We're glad to hear that Kango has helped to resolve any outstanding issues.
Kango has been really helpful and very…
Kango has been really helpful and very supportive through the claim process so far. He is an assett to your company and I wish him well
7 December 2023
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Do not use this company my daughter had…
Do not use this company my daughter had a accident nearly two years ago and she has now received a court letter for damages she caused when she had the accident as this company will not answer any emails or phones regarding this matter . Up to now it up to 21 thousand and she will end up ccj . And she does not live with me anymore which will cause my address to get bad credit . Disgraceful why do we pay insurance
4 December 2023
Unprompted review
Reply from Action 365
Thank you for taking time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. I have passed your details to our claims team to review and they will be in touch to discuss this further.
Quick call back avoided waiting for the…
Quick call back avoided waiting for the initial report.
28 November 2023
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
Awfu!!!
Awful service. Was supposed to receive payment over 20 days ago to reimburse something they should have paid out on. Now having no response to emails and every phone call being told the payment has been re issued. Never received. DO NOT USE.
19 October 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. I've passed your details to one of our claims handlers, who will be in touch to discuss this further.
Very helpful
Very helpful ...explained the process in easy understandable language...so far so good 👍👍
28 November 2023
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
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