Activate onDemand Reviews 

Unfortunately I had to cancel my purchase soon after placing the order and the company handled it quickly and professionally. They processed my refund without any hassle, and the money was returned promptly.

Found them to be very reliable and trustworthy. Whenever I contacted them I always received a reply. Delivery was fast and efficient.

I ordered on a Tuesday and received my beloved ninja the next day with free delivery as well.
The customer service is the best I've ever experienced.
Lovely people and very articulate.
I would buy from this company again and again.
Thank you very much because I'm one very happy customer.

Nightmare service! The whole refund system is terrible. I have been waiting for my refund to process for over 3 weeks. Most of that was just to get a refund returns label. Now, since over a week ago the items have been returned, I am still waiting for the refund to be processed. Communication is awful, it was agreed that I was able to keep a Ring chime, and return the other items for a refund. Latests communication stated everything needed to be returned to be processed. All email correspondence kept for further escalation. I would not recommend using this company if you think you may end up returning things.

Looking through the reviews I was a bit apprehensive about ordering but I had nothing to worry about! It was a very quick and smooth process! I ordered a Ring doorbell through Blue Light yesterday and received the item today. All in all very happy with the service I received.

Brilliant service! Thank you! I’m not going to lie…. I read the trust pilot reviews and was really sceptical. But… the customer service was brilliant, really helpful and kept me updated. The ooni pizza oven, which was a vodafone promotion, was delivered quickly by DPD. Thank you for your great service and help!

Customer service was outstanding. Customer assistant was very helpful and sorted my request in appropriate time.

Speedy delivery, great offer and responsive to queries

Very quick response. Excellent Customer Service.

Ordered a door bell via Blue Light Card and dispatch email arrived on 03/07/25 with UPS tracking. Confirmation of arrival at local delivery depot next day but 13 days later my purchase has still not arrived. Very slow email responses and no offer of sending a replacement or refund given.
Very disappointing customer service I just want my money back now !

If there was a minus I would choose that. Ordered a doorbell that arrived damaged. Contacted the company for help got a ridiculous "ticket" promising a response within 24/48 hours. Contacted them again two days later as I had heard nothing. Weak response eventually received. Over a week or so I sent approximately six emails trying to resolve this, each time the ticket pings into your in box. The small print says if items aren't returned unopened they will only give a partial refund, refunds have to be within fourteen days but given that they consistently ignore you it feels this is so you exceed the two week return window. Eventually reported them to my bank. Just had another email saying as I've raised a charge back they will no longer be looking to resolve the issue. i.e the bank pays so we don't. AVOID AT ALL COSTS AND READ ALL REVIEWS!!!!!

Ordered shark robot hoover. Didn't get sent confirmation. Queried it and was just told it will arrive soon. Never did. Cancelled order told I would get refund. No mention of when. Still waiting

Very helpful and replied to emails very quickly and efficiently.
No problems at all.
Many thanks.

New rating 09/07/25 - AOD has been very helpful processing my return and refund in the end. It took a few days to aknowledge and advise but overall has been handled very professionally. 5 stars.

Order Not Received – No Communication, No Support

I placed an order for a pizza oven through Activate onDemand using a Blue Light Discount (Order #291603), spending over £300. Since then, I have received no communication whatsoever about the status of my order.

I have contacted them multiple times via their official enquiries email and through their online contact form—which claims to respond within 48 to 72 hours—but I’ve had no response at all.

There is no phone number to speak with anyone, and the complete lack of customer service is incredibly frustrating and concerning. At this point, I’m worried that I will not receive the product or a refund.

I’m extremely disappointed and expect either a proper update or a full refund immediately. I will be escalating this further if I continue to be ignored.

Avoid this company unless you want to risk losing your money.

UPDATE - Following on from my review I have had a direct phone call apologizing and updating me on my order. Speaking with a person is the Best Customer Service, so fingers crossed the delivery arrives.

Please do not buy from this company, twice they have dispatched the wrong items to me and on both occasions told me I ordered the wrong item, even though the email I sent them included a copy of their receipt which clearly showed I ordered the right item. Customer Services are appalling, no telephone number to call them. Just a complete joke

They said they attempted to post the item but were unsuccessful so returned it to their warehouse and in process of sending me a refund. I knew nothing about this until I called them asking where my item was. They have all my details, why didn't they call me, email me or leave item in a safe place. I had to re-purchase the item again and wait for refund on the original order. My advice to this company is....try working smarter, not harder.

I ordered two items and when only one arrived I contacted them for support the person that emailed me back was very polite friendly and knowledgeable and they informed me they would look into my issue. The very next day I got another DPD notice and as the email came through my item was at my door :) I find them to be a very honest and trustworthy company and will definitely be ordering with them again as the items I received were of great quality and the prices great thank you

Update - Thanks for responding. The product has been returned and I am just waiting on the money to credit in my account .
I do think your customer service could be improved by providing a phone number .

Original post - I’m looking for a refund . I opened 1 of the box to check fittings and now they say i can’t get one as seal broken . I have sent numerous emails explaining the reason for return and getting no where. The returns policy said it will bin the whole product if 1 seal broken which seems crazy !

What an amazing experience! I asked them cheekily if I could have my speaker sent next day as I'm off to Scotland for my birthday, I offered to pay and they emailed me the following day with the postage proof and wishing me a lovely time and no payment required! Such a warm and comforting experience.