Active Era Reviews 

I can't praise this company highly enough, I damaged my newish air bed and although it was entirely my own fault, Active Era are sending me a NEW one as a gesture of goodwill. The customer services are excellent, my original query was answered within minutes and the whole matter dealt with well before the end of the day. I bought the single bed size, it is very easy to set up and comfortable to sleep on. It is also easy to deflate and packs away nicely for storage when not in use.

My airbed was deflating. I reported the issue to the active era and received the replacement.

My original order was unfortunately apparently "lost in transit" which was not the suppliers fault, it was the courier company ... but I had some amazing help from Grace in the suppling company to quickly and without hesitation to get this situation investigated and rectified, I then had my item promptly re-ordered.

Thank you for your help.

Service was very good. Cannot rate on effectiveness of product as not yet been used

Active Era are a great company to deal with, not just the supply of goods but most importantly customer services which is very good.
My first air bed had an undetectable leak so I contacted them after trying to find the issues, which I couldn’t, so within six days of my initial contact I had a replacement.

I have a single air bed which is very comfortable and surprisingly supportive, so I get a good nights rest on it.

May now buy a double for when i go camping as they are so good.

Definitely use this company again, it’s not just sales it the after sales service which is so important these days.

Our air bed arrived quickly and well packed. We tested inflation and deinflation and was very efficient. Have yet to use overnight but seems very comfortable. Will be sleeping on it for 6 weeks while camping so hope it stays that way!!

Fast dispatch and delivery. This air bed seems very well made compared to more expensive ones I've had, not much air has come out by morning and I've had no puncture yet, I've been using this air bed as a regular bed due to circumstances for a month , although it's not recommended to use as a permanent bed obviously. It's a 5 star from me

How quick you sorted out my problem and sorted me a replacement

I had bought a set of digital scales a while ago, but the charging cable had been damaged. I could not find anywhere to buy a replacement, so i emailed their support team to ask if I could purchase directly. They quickly responded to apologise that they had nooption to buy parts, but asked me to provide derails and photos. Two days later, they had sourced a spare cable and mailed it to me free of charge. Definitely above and beyond expectations, very impressed!

I had a problem with a recently purchased air bed...It developed a leak.....I emailed the company with my problem and they instantly replied. They were most helpful and did not hesitate in sending me a replacement bed.
Wonderfull customer care...
Thank you ..... GRACE.....

The bed arrived very quickly,and,unusually these days is just as shown in the adverts. Bought for a visit of my grandson in september,so hasnt been tried yet,but has been inflated for over a week and is still firm,so am sure it will be fine. Just the job for these occasional visits.

Easy to order, the bed is really comfortable, just wish it had a 12 volt option on the integral pump.

Best airbed- worked well. Highly recommended.

I recently purchased an air bed which unfortunately after a couple of months started to deflate. On checking the air bed I could not detect a leak anywhere. I contacted the Customer Services Department who responded to my initial email immediately. I was then contacted by Abi who asked if I could send in photos and provide product code which I did. Within less than 48hrs I received an email from Abi saying that they would be replacing the air bed free of charge which I was absolutely thrilled about and will be receiving the new air bed in less than 6 days from my initial email. I cannot fault the service I have received from this company and it certainly has not put me off having another air bed from them as I found the quality of the product to be brilliant and the aftercare exemplary. I would have no hesitation in recommending this company to my family and friends.

Active Era customer service is one of the best I’ve encountered. They responded quickly and dealt with my issue efficiently and sent a replacement out asap.

Excellent customer service. I had no issues and the team happily replaced my air bed.

Excellent product, used on the day I received it and very comfortable.

I am writing this to warn others not to expect professional support from Active Era if a product fails. Despite the company admitting my King Size Air Bed has a manufacturing defect and approving a replacement back in early December, they have turned a simple warranty claim into a multi-month saga of incompetence. The delays between individual emails have been unacceptable; it took 3 days for a first response , 5 days for a follow-up , and another 4 days for the replacement offer. They took forever to dispatch the item, and when I informed them I would be away for Christmas, they agreed to send it after my return in January. However, when I reached out on 10 January to confirm I was back, they ignored me for 17 days, before sending a response completely unrelated to this claim.

The level of internal disorganisation is staggering and seemingly built into their process from the start. I discovered that as early as 26 November, the support team had actually been replying to a completely different email chain regarding an older, unrelated purchase. This initial error meant the entire conversation was held under the wrong record, which is likely why their virtual assistant, Myra, eventually sent me tracking details for that old, closed purchase instead of my current claim. As a customer, I have provided every piece of evidence requested, only to be met with broken promises and "ghost" tracking numbers because they cannot even manage their own email folders. This is a clear failure to provide a remedy within a reasonable timeframe as required by my statutory rights. I have now been forced to escalate this with my payment provider to get any form of resolution. I am still waiting any kind of response from a human.

Quick delivery

I had a problem with an air bed the first time i used it (which was months after i actually purchased it) The company were still so understanding and went out of their way to resolve the issue for me and send me a replacement. So helpful, friendly and efficient. I can recommend this a as a company with amazing customer service.