Ordered 2 beds a year ago, used them both for 4 camping trips and on the most recent trip one of the beds lost so much air that we ended up practically on the floor. Could not locate a puncture or hol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have had one family group over using this king sized inflatable mattress. It was completely acceptable and they had a good night sleep. This is only after one week and I cannot comment on. It’s d... See more
Fantastic inflatable bed, and undoubtedly the best one I’ve ever had. The bed is designed with reinforced areas, that actually keep the overall structure of the bed stable, and in turn your body weig... See more
Fast dispatch and delivery. This air bed seems very well made compared to more expensive ones I've had, not much air has come out by morning and I've had no puncture yet, I've been using this air bed... See more
Company details
Written by the company
Active Era is a leading manufacturer in sports and outdoor products fusing design and function for both recreational and professional use. Active Era’s range of air beds and sleeping bags are fast becoming the new industry standard.
Contact info
Ryland House, 24a Ryland Road, NW5 3EH, London, United Kingdom, United Kingdom
- help@activeera.com
- activeera.com
4.1
Great
470 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 2 weeks
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Despite an order made through decathlon…
Despite an order made through decathlon and send by Active Era on the 27th of June , the supboard never arrived , asked for a refund but nothing received . If the issues is not resolved in 2 days will report to the trading standards
27 June 2025
Unprompted review
Reply from Active Era
Thank you for your feedback. We would love to look into this and resolve this for you. We have now requested some further information to help with next steps.
Excellent value
This blow up double mattress surpassed all expectations. Very comfortable, easy and quick to use (and very durable). It gives a good height off the floor and is so quick to re inflate . We would happily sleep on this every night. Happy to recommend this purchase.
26 February 2025
Manufactures warranty no longer manufacturers warranty?
Contacted active era regarding a faulty product in warranty. Told was bought from Debenhams so try to sort with them but come back if any issues. Debenhams in liquidation so never received refund. Came back to active era and emails are all replied by their virtual assistant. Saying that they won’t honour the warranty. I’m pretty sure a manufacturers warranty is with the manufacturer and not the retailer. Disappointing another good brand that have lost their core morals by relying too heavily on AI support features.
Initially a 1 star review. However active era have taken the time to resolve the issue personally with me and therefore I have updated my rating.
17 July 2025
Unprompted review
Reply from Active Era
Hi Ben, thank you for your feedback. This is certainly not the experience we strive for. I can see we are in discussion via email and will continue to work towards a resolution.
Resolved my issue promptly
Just ordered. There was an issue at checkout that they solved immediately
14 July 2025
Unprompted review
Reply from Active Era
Hi Christiano, I can see we have replied to your query on the same day. Can you please check all inboxes, including junk and spam.
All the trouble of lost item is sorted
All the trouble of lost item is sorted, replacement is received
23 June 2025
Our king airbed developed a fault…
Our king airbed developed a fault started to leak air.
I contacted the customer services, they were very prompt have replaced the airbed under the warranty policy.
Five star customer service from Grace.
2 June 2025
Reply from Active Era
Thank you for your feedback! We’re glad Grace was able to assist you promptly and that your airbed was replaced under warranty. We appreciate your kind words and your five-star rating!
Reply from Active Era
Thank you for your feedback! We're glad to hear you found it easy to set up, sturdy, and comfortable. Enjoy!
Great Customer Service
After our airbed developed a fault and started to leak air
I contacted the customer services and without any fuss they have replaced the airbed under the warranty policy
Five star customer service from Eklis ⭐️
4 June 2025
Unprompted review
Reply from Active Era
Thank you for your great feedback! We're so pleased to hear Eklis was able to assist you promptly and efficiently. It's wonderful to know your issue was resolved without any fuss—five-star service is what we aim for!
Superb customer survive when I…
Superb customer survive when I registered a problem
no hassle
They replaced the item
Very impressed
27 May 2025
Unprompted review
Reply from Active Era
Thank you so much for your kind words! We're delighted to hear you had a positive experience with our customer service. We're always here to help and glad we could resolve the issue quickly and without hassle. Your satisfaction means a lot to us!
Reply from Active Era
Thank you so much for your recommendation! We’re glad you’re happy with our fast service.
Ordered an airbed,it ripped on topside…
Ordered an airbed,it ripped on topside so couldn't be fixed, they sent a replacement, upon first use the pump motor broke, to their credit they said they were going to refund me full amount as its happened twice now! Said refund would take 3/5 days but a week later I've still not had refund!! Contacted them again but heard nothing other than generic message reply!!
16 May 2025
Unprompted review
Customer Service is excellent
Customer Service is excellent. Our airbed was faulty and they responded promptly and replaced it 😀
22 May 2025
Unprompted review
Reply from Active Era
Thank you for your feedback! We’re sorry for the issue with your airbed but glad we could respond promptly and replace it. Your satisfaction is very important to us!
We ordered a single airbed last…
We ordered a single airbed last September, used it a few times and were really impressed with how it stayed inflated without the need to top up. Unfortunately, when we used it this weekend it lost a considerable amount of air overnight so I contacted the customer support and received a response the same day. Grace was very helpful and arranged for a replacement product to be despatch the next day. Hopefully the new bed doesn't have the same issue. Really impressed with the speedy and helpful customer service.
19 May 2025
Unprompted review
Reply from Active Era
Thank you for your kind words! We’re sorry for the initial issue but glad we resolved it quickly. Providing excellent service is our priority, and we appreciate your support. We're here if you need anything else!
Excellent Customer Service
I have been very pleased with the standard of customer service received from Eklis during my recent correspondence with Active Era. Their professional manner and prompt response is much appreciated.
19 May 2025
Unprompted review
Reply from Active Era
Thank you for your kind words. We’re delighted to hear you were pleased with the professional and prompt customer service provided by Eklis during your recent correspondence with Active Era. Your appreciation means a lot to us!
Had a problem with an air bed and the…
Had a problem with an air bed and the customer service team were excellent and resolved the issue very quickly.
19 May 2025
Unprompted review
Reply from Active Era
We’re sorry to hear you had an issue with your air bed, but pleased our customer service team was able to resolve it quickly. Thank you for your understanding and feedback!
Great product and service
Grace was super helpful in resolving my issue. The mattresses are indeed very comfortable, happy with the purchase
18 May 2025
Unprompted review
Reply from Active Era
Thank you for your kind feedback! We’re delighted to hear that Grace was helpful in resolving your issue and that you find the air bed very comfortable. Your satisfaction is our priority, and we truly appreciate your support
Very fantastic bed and after sale…
Very fantastic bed and after sale service is awesome.
8 May 2025
Unprompted review
Reply from Active Era
We’re so pleased to hear this! Providing top-quality air beds and exceptional aftersales service is important to us, and we’re glad you’re satisfied with your purchase. Thank you for your review.
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