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Rated 5 out of 5 stars

So glad l found Active Outlet. I was a bit confused with the ordering form, l was using my phone. So l rang and was helped by one of their website guys. It all made sense after that and my order ar... See more

Rated 5 out of 5 stars

Updated review, Having given 1 star due to lack of goods or communication, the company sprang into action and the goods were received within a couple of days. I think that we just slipped between th... See more

Rated 5 out of 5 stars

Always wary of dealing with new companies especially with such low prices, but bit the bullet and so glad to say items were as advertised and arrived within a few days. Hope to use them again.

Rated 5 out of 5 stars

Fantastic service. Ordered an out of stock item, Steph kept me up to date and made sure it was sent out on next day delivery the day it arrived in stock. Above and beyond, arrived sooner than expected... See more

Company details

  1. Outdoor clothing and equipment shop

Written by the company

The Active Outlet website features an extensive range of high quality products and equipment for outdoor enthusiasts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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Rated 1 out of 5 stars

Zero stock takes days for refund

Zero stock takes days for refund. Waste of time and energy

20 January 2023
Active Outlet logo

Reply from Active Outlet

Please accept our apologies that we were unable to supply your item. Our records show that you were contacted on the day of your order to advise that we were currently out of stock and you replied requesting a refund. I can see that the refund request was processed to your card issuer that same day and it is an industry standard that card issuers take longer to process credits than debits.

Rated 5 out of 5 stars

Snowbee Sling Bag

A comparatively good price for the product. Despite an expected delay in delivery over the Christmas period , once despatched was signalled, the product arrived expeditiously. No complaints.

4 January 2023
Rated 5 out of 5 stars

Avtex TVMy experience was excellent

My experience was excellent, really good company to deal with, well packed and really prompt delivery, I would definitely use this company in the future and would highly recommend to others.
Thanks Bernie

22 November 2022
Rated 5 out of 5 stars

3rd time returning customer

I ordered a product in a particular colour. Active Outlet wwwwwere prompt to respond that they had run out of stock in that colour and advised me that another was available if I was happy with it. I was. They arrived the next day. I was stunned.

19 November 2022
Rated 5 out of 5 stars

Updated review,

Updated review,
Having given 1 star due to lack of goods or communication, the company sprang into action and the goods were received within a couple of days.
I think that we just slipped between the cracks, and once this was brought to their attention, they were brilliant. Would use them again.

28 September 2022
Unprompted review
Rated 5 out of 5 stars

for sale but not in stock

Orderd products that were for sale to be later told there were not in stock v poor

13 September 2022
Active Outlet logo

Reply from Active Outlet

We apologise that the products ordered were not in stock.

We are expecting stock from the supplier this week and will ensure that your products are sent to you on the same day as it comes into our warehouse.

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