Activewear Group Reviews 

2,264
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 300 reviews, most reviewers were let down by their experience overall. Customers frequently report not receiving their orders, often waiting weeks or months for items that never arrive. Many also struggle to obtain refunds for undelivered or returned products. People often find communication severely lacking, with emails going unanswered and no direct customer service contact. Reviewers also highlight significant delivery delays, even when expedited shipping was paid for. Some customers received incorrect or unexpected products, complicating resolution efforts. This lack of responsiveness often forces individuals to seek refunds through their banks or credit card providers.

What people talk about most

Order

Reviewers express widespread dissatisfaction with their orders, frequently reporting that items paid for are... See more

Refund

Customers had negative experiences with refund, frequently reporting that their emails and requests for... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting that emails are... See more

Product

People report negative experiences with product availability and order fulfillment, with many customers... See more

Delivery service

Clients share negative opinions on delivery service, with many experiencing significant delays and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order for work trousers for my employees in June and haven't heard anything from the company since, apart from them confirming they've received my money! They ignore emails and when you... See more

Rated 1 out of 5 stars

Placed an order on 4th June 2026 Chased it via e-mail approx 2 weeks later,told would be sent via thier supplier within a few days. Chased again 6th July,they came back saying they have had syst... See more

Rated 1 out of 5 stars

Still awaiting an order placed on 4th June. First told,waiting from suppliers! 3 weeks later,problems with our systems! Have tried to cancel & get refund, they now don't respond at all! What an a... See more

Rated 1 out of 5 stars

I placed a very simple order for 3 shirts with this company over 6 weeks ago. No sign of the order and I think zero chance of the items ever arriving. They hide behind problems with their supplier wh... See more


Company details

  1. Activewear shop

Written by the company

Activewear distribute branded products at the lowest prices and operate from our distribution centre based in the heart of England.


Contact info

1.2

Bad

TrustScore 1 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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1.2

All reviews

(2,264)

306 reviews in the last 12 months

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Rated 1 out of 5 stars

It's been a disgraceful service

It's been a disgraceful service, they take your money straight away and 3 weeks later I'm still waiting for my order, no one answers the emails and no number to call, if you need an order promptly don't use this company

2 June 2026
Unprompted review
Rated 1 out of 5 stars

We have been waiting from March 2026…

We have been waiting from March 2026 for Activewear to fulfill two orders. After numerous emails to them we get a general response that our query is being dealt with but still no delivery. We have requested refunds for the two non deliveries but the company is not responding and we are still awaiting an outcome. Do Not Touch This Company - READ THE REVIEWS.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

I have been waiting for 4 weeks for my…

I have been waiting for 4 weeks for my work tunics i ordered I have emailed on numerous occasions it’s bad enough I have to buy my own uniforms in the nhs but the amount of emails I have sent and I have had one replied to
This is disgusting customer service and I paid for express delivery too

24 May 2026
Unprompted review
Rated 1 out of 5 stars

Shame you cannot leave a zero rating???

You cannot leave a zero rating???
I placed an order in May (26th) with an expected 5-7 business days delivery.
Queried 6th June - No response
Queried 9th June - Told the stockists were out of stock but was back in now.
Queried 18th June - No response.
Absolutely disgraceful.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Shocking and a scam

Shocking and a scam, do not order from them! I raised a claim through my bank to get my money back! Do not order anything from Activewear Group!!!

18 May 2026
Unprompted review
Rated 1 out of 5 stars

So far I have waited 10 days despite…

So far I have waited 10 days despite paying for express amazon delivery. Its not on when you have customers depending on you! Ive emailed 2 times during this time and heard nothing! Now I regret chosing them to supply the items especially after reading these reviews! Never again

21 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER WITH ACTIVEWEAR GROUP

Ordered 3 items on 28th FEBRUARY, have never received this order, have left messages via ordering system and emails via customerservices all of which have gone unanswered.
I have logged into my account and have now seen that my order has disappeared completely.
This was my second order with this company, the first back in 2023 was late delivery but all items did arrive, this time they have just kept my money and do not reply to emails.
absolutely shocking company
DO NOT ORDER FROM THIS COMPANY
wish I had seen these recent reviews as I would still have my money in MY bank.
Thank god I printed order out otherwise I would have no proof
ONLY WISH I COULD GIVE 0 STARS

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Wish I’d looked up these reviews before…

Wish I’d looked up these reviews before I ordered! Still haven’t received an item I needed for work almost 2 weeks after it was supposed to arrive and customer service said it was on it’s way (it’s clearly not) and now haven’t emailed me for over a week, I’ve asked for a refund and they haven’t responded.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered work trousers from this…

I ordered work trousers from this company on May10th . Dont order anything from them as you won't receive your order and you'll most probably lose your money .I would go down there to sort it but it's a bit far .

10 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID PURCHASING FROM THIS COMPANY

AVOID PURCHASING FROM THIS COMPANY. ORDERS TAKEN AND NOT DISPATCHED. AT FIRST THEY DO THE CONSILITARY EMAILS SAYING SORRY FOR DELAY. AFTER THIS IGNORES REQUESTS TO CANCEL THE ORDER AND ISSUE A REFUND. IS THIS A SCAM CIMPANY?

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered over 1 month ago and still not received my order

waited 2 weeks and no order, customer service did reply twice saying that it has been sorted and told me my order would be out soon and offered a discount off my next order (no chance i'm buying from them again!) over a month on and now no replies and no order! do not order from them.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

IS THIS A SCAM company

IS THIS A SCAM company
This is one of the worst companies I have brought from they have taken my money
There is no tracking and on sign of order being sent
Tried to contact company and they have can not see order then they stopped responding to my emails
Will have to go through Bank for refund
Very disappointed

19 June 2026
Unprompted review

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