Active windows ltd Reviews 

113
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional fitters and efficient service when installing new custom doors and windows throughout their homes. People also mention that the staff is consistently polite, helpful, and takes great care of keeping the work area clean and tidy. However, some people mentioned difficulties with communication and occasional issues regarding administrative staff or office response times. A few customers experienced frustrating encounters with representatives and noted that specific installations required extra attention to resolve locking problems. Reviewers emphasize that while the overall results are fantastic, managing expectations around scheduling and customer support remains important.

What people talk about most

Service

Users describe positive interactions with service, highlighting friendly, prompt, and professional fitters... See more

Product

Customers had positive experiences with product, frequently expressing satisfaction with the high build... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising polite agents and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi i recently prdered 2 x sheets of window tint unfortunately there was only 1 Delivered. I phoned and explained to Zara. She did a fantastic job of sorting this erroe out an resending yhe 2nd shee... See more

Rated 5 out of 5 stars

We have just had our new door fitted , couldn’t be happier. Friendly professional fitter leaving a clean tidy finish . We were able to customise our door and with top of the range locking mechanisms.... See more

Rated 5 out of 5 stars

Active Windows are good quality at a fair price. The windows seem strong and look lovely. Very pleased. Good efficient service from friendly salesmen and fitters alike. Had my upstairs windows replace... See more

Rated 5 out of 5 stars

The firm was recommended by a friend, and we have been very happy with both the work and the price, with pleasant and hardworking staff. We needed scaffolding for our attic room and this was very disc... See more


Company details

  1. Double Glazing Installer

Written by the company

About Active Windows. Active Windows is a trusted double glazing company specialising in high-quality uPVC and aluminium home improvement solutions. We supply and install a wide range of products including energy-efficient windows, secure composite and uPVC doors, aluminium bi-fold and patio doors, conservatories, and full roofline replacements — including fascia, soffits and guttering. Our focus is simple: quality products, expert installation and long-lasting results. Every installation is carried out with care and attention to detail, using materials designed to improve security, boost energy efficiency and enhance the overall look of your property. With years of industry experience behind us, we pride ourselves on honest advice, clear communication and workmanship we’re proud to stand by. Whether you’re upgrading a single window or transforming your entire home, Active Windows delivers reliable service and results that speak for themselves.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(113)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have just had our new door fitted

We have just had our new door fitted , couldn’t be happier. Friendly professional fitter leaving a clean tidy finish . We were able to customise our door and with top of the range locking mechanisms.
Definitely will give them more work in the future.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend for doors and windows

Absolutely love our new doors and windows. Ian, our salesperson, was really knowledgeable and patient as we went through all of our options, and Dave and Luke who did the installation were professional, efficient and clearly take pride in their work. Everything looks fantastic! We would definitely use Active Windows again.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Proper job.

Active Windows replaced a very large window upstairs. To be honest I was a little worried but I'm pleased to say I shouldn't have been. My only little problem was contacting them for an installation date. Two fitters, lovely guys arrived on time and completed the window within 2 hours, they were both friendly and cleaned up any mess and replaced my window to a very high standard. My hobby takes up a huge space in the room and is fragile, they respected my property and made sure it was all safe. I'm a very happy customer and highly recommend Active Windows. Don't hesitate to contact them if you need replacement Windows. *****.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service, I have no trust in this company! They made a mistake and ordered the wrong door and communication was terrible, every time I called they said they would "call me back in 20 minutes" first time a week went by with no update, the second time I waited 6 hours and had to follow up again and same thing happened a third time. They kept saying we would receive emails with confirmation and never received any. Even though they knew they had made a mistake ordering the wrong door after chasing 3 times they had still not ordered the replacement. We decided to cancel our order didn't want to get messed around anymore, we weren't comfortable they would actually deliver after getting told it's going to be another 6 weeks, lost our £600 deposit - don't waste your time!

1 June 2026
Unprompted review
Active windows ltd logo

Reply from Active windows ltd

We are disappointed to read this review, as it does not reflect the full circumstances surrounding this order.

The order was initially placed and approved, and production had already commenced when we received a telephone call requesting cancellation. During that conversation, we were informed that the reason for cancelling was due to a roof leak and that the funds were needed elsewhere.

As with all bespoke made-to-measure products, once manufacturing has started, significant costs have already been incurred. Unfortunately, this means that cancelling at that stage leaves us with a product that cannot be resold and results in a financial loss to our business. For this reason, the deposit was retained in accordance with our terms and conditions.

We acknowledge that there were communication issues during the process and apologise for any frustration caused. However, the suggestion that the deposit was withheld without reason is incorrect. The deposit was retained because production had already begun before the cancellation request was made.

We always strive to provide excellent service and transparent communication, and while we regret that this order did not proceed, we believe it is important that the full context is understood.

Rated 5 out of 5 stars

Delighted with our 7 new windows

Delighted with our 7 new windows. Phil was friendly, professional and very tidy throughout, and Jacob was patient and really helpful through the sales process. The windows are great quality and look fantastic - excellent job all round. We'll definitely be using them again for fascia/cladding work.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job done by Dave

We have just had 10 windows and 2 doors fitted by Active Windows and we are very pleased with the result.
Firstly Phil the surveyor was very helpful and friendly, but especially Dave the fitter who did an excellent job, was hard working whilst caring about fine details and working methodically and tidily. We would highly recommend him to anyone.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

5 star review for ALL THE TEAM

5 star review for ALL THE TEAM . Also a huge thank you for your excellent workmanship .we are so pleased with the conservatory rebuild . You saved us after a traumatic experience involving another company and your genuine willingness to make us feel reassured and safe in your hands has been outstanding . Couldn’t have asked for more from any of you and would definitely be recommending Active Windows and using you for further projects in the future . Fantastic job guys !
Kim & Kevan Cook
Totton

31 March 2026
Unprompted review
Rated 5 out of 5 stars

We've used Active Windows 3 times now…

We've used Active Windows 3 times now on different properties and they are great. From Kevin's great customer service to Dave being a fantastic fitter. They are also great for any follow up questions or advice before and after the works are done. Highly recommend and will be using in the future as well.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

A Trustworthy Company

A business has a chance to show its mettle when things do not go as expected, and Active Windows did just that. Longer story short, I had to cancel my order and Active Windows refunded my deposit quickly and with no fuss. It was much appreciated.

6 February 2026
Unprompted review
Active windows ltd logo

Reply from Active windows ltd

Thank you for your kind words.

Rated 5 out of 5 stars

Excellent Service

Excellent service. Hardworking and polite. Dave and Mark kept us informed about what they were doing and when they were doing it. Kept going despite the awful weather. Thank you guys and well done

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Hi i recently ordered 2 x sheets of…

Hi i recently prdered 2 x sheets of window tint unfortunately there was only 1 Delivered. I phoned and explained to Zara. She did a fantastic job of sorting this erroe out an resending yhe 2nd sheet. She was fully understanding and i double checked yhe rolled out sheet to prove o was a single piece. Fantastic customer service polite an fully inderstanding. Excellent attitude and profeshional effort.
Very well done an i wont hesitate to order again on the future.
Many thanks
Tony Boylan.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Active Windows fitted 10 windows + 2…

Active Windows fitted 10 windows + 2 doors great service from start to finish. Dave and Bex fitted the windows and doors excellent service from them both very friendly and tidy. Highly recommend the company and the staff second to none.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

I had replacement windows fitted by…Active windows

I had replacement windows fitted by Dave and Becky from Active windows this week they were very nice couple, they did a very good job , I’m very please with the out come . They were clean ,tidy and it was a pleasure to have in my home . Dave also fitted some skirtting for me it was another job well done .well done active windows your fitters are first class I would recommend the company to any one as I have already had a conservatory fitted by them and would use the company again

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Windows,doors and roof

I had a conversatory windows and doors replaced last week and both men worked to a high standard and would recommend the company for other jobs and one of the guys put my blinds back and was very helpful

21 July 2025
Unprompted review
Rated 5 out of 5 stars

We had replacement windows fitted on…

We had replacement windows fitted on July 1st and 2nd 2025. The Active Windows team were Dave and Bex they did an excellent job. I would recommend them
because the excellent job was delivered with friendly good humour and created no mess.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, professional work from the lads who replaced two windows and were kind enough to take down my blinds and reinstall them when the work was finished.
Extremely polite, respectful and friendly and no mess.
Excellent job.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Jacqui Suffolk

Jacqui Suffolk
As a returning customer to Active Windows I can't speak highly enough of their whole team and would definitely recommend and use them again. We were very impressed with Dave and Bex who made an excellent job of fitting our new windows. Also Phil and Craig who replaced glass in a Velux window in a very difficult to get at stair well. The whole team (not forgetting Kevin) are friendly with good interpersonal skills. They are extremely conscientious, very tidy workers and nothing is too much trouble.

14 April 2025
Unprompted review

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