I’ve had several pieces from Acumen and all are stunning. What I particularly like is they don’t make false promises about getting them to you in ridiculous timeframes. All are made to order and they... See more
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Awful company. Ordered a console table come absolutely nothing like photo on website. Complained and just got sent a little pot of clear wax and one sanding pad for an orbital sander. Do not waste you... See more
Company replied
Our new dining table is just fabulous! It's the 3rd one that our family has bought. The table is high quality, beautiful to look at and we get so many compliments about it. Customer service is excelle... See more
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I’ve used Acumen as they used reclaimed elm wood. I ordered 6 shelves and they took a while to arrive because of the sizes I needed which weren’t the standard sizes. When they arrived they we... See more
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Company details
- Rustic Furniture Shop
- also in
- Furniture Manufacturer
- Home Furniture Shop
- Office Furniture Shop
- Shelving Shop
Written by the company
Acumen Collection is based on the idea that furniture should both be available in the exact size and finish you need whilst being sustainably conscious of our environment. Acumen Collection's range of furniture and homeware products give rustic or industrial charm to your home and perfectly match any individual interior decoration/personality. Acumen Collection believes in supporting the UK SME economy. As well as producing products in their own Timber workshop and welding room they out source some of their manufacturing to highly skilled workshops in the UK. This Cumbrian based design and manufacture company believes that design and functionality go hand in hand. Thats why Acumen Collection offers you durable high quality furniture and homewares that will last a lifetime. At Acumen Collection you fill find a large selection of shelving, home office, dining and other general purpose furniture for around your home. The product catalogue is evolving and will grow as they continue to service their market.
Contact info
Unit 3C & 3E Salterbeck Trading Estate, CA14 5DX, Workington, United Kingdom
- 03335771655
- hello@acumencollection.co.uk
- acumencollection.co.uk
4.2
Great
568 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically takes over 1 month to reply
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Poor customer service
Poor customer service,
Owner left a call for an urgent reason - fair enough but then I personally spent weeks chasing customer services to give order specifications after a glitch on their website lost my choices.
Item was delayed, I requested it by a certain date - chased and was told they thought was to be sent after that date.
The hard wax / colour finish is patchy on essentially is just a slab of pine.
Expensive item for what I’ve received… and it was in a sale - I feel sorry for people who have paid even more than this.
Not satisfied at all.
18 August 2025
Unprompted review
Reply from Acumen Collection
Hi Natalie
Thank you for taking the time to leave your review. We’re sorry to hear that your experience hasn’t matched the standard we aim to deliver.
We’ve tried to locate your order based on the information in the review, but we haven’t been able to find anything under the name provided. If you could email us at hello@acumencollection.co.uk
with your full name and order number, we can look into this properly.
Regarding the finish, we certainly don’t want you to keep a piece you’re not happy with. If you could send clear images of the areas you’re concerned about to the same email address, our workshop team will assess them and advise on the best solution.
We’d really like the chance to resolve this for you once we have the correct order details.
Kind regards,
The Acumen Collection Team
Wrong parts were sent
Wrong parts were sent, we couldn’t set the book shelf up, it took them weeks to eventually send the right parts and help us with installation.
8 August 2025
Reply from Acumen Collection
Hi Bernice
Thank you for taking the time to leave your review. We’re sorry to hear that the experience wasn’t as smooth as it should have been.
We can see from the correspondence that there were issues with the pipe fittings on your shelving unit, and that this required replacement parts and additional checks from our team. We appreciate this caused delays, and we understand how frustrating that must have been.
Our aim is always to resolve any assembly problems as quickly as possible, and we’re sorry that on this occasion it took longer than expected.
If there is anything still outstanding or if you need any further support with the installation, please email us at hello@acumencollection.co.uk
and we will make sure this is dealt with promptly.
Kind regards,
The Acumen Collection Team
They have been a great company to deal…
They have been a great company to deal with. I had a small issue and they were so helpful and sorted me out straight away.
8 August 2025
Reply from Acumen Collection
Hi Yvonne
Thank you for the 5-star review. We're glad to hear you've been happy with the service and that the issue you had was sorted quickly for you. We appreciate you taking the time to leave your feedback.
Kind regards,
The Acumen Collection Team
Fantastic product
Fantastic product, love my new shelves. Very well made and receive lots of compliments about them.
18 July 2025
Reply from Acumen Collection
Hi Sally-Marie
Thank you for the 5-star review. We're really pleased to hear you love your new shelves and that they’re getting plenty of compliments. We appreciate you taking the time to share your feedback.
Kind regards,
The Acumen Collection Team
Whinlatter table - reclaimed elm
Being very wary that I'd fallen in love with a table advertised frequently on Instagram, I called their customer services to ask a few questions and try and get a feel for the company. Karen was very approachable and knowledgeable on the products and we ordered the table. On its arrival , sadly there was an issue with a pink patch/stain in the centre of the table. Very worried and starting to regret buying a table on line, I called customer services . Both Karen and the owner himself made contact to address the issue that same day - Polite, understanding and keen for me to be happy with their product which left me confident they would put it right. Options were discussed with me and collection was arranged. On their inspection and efforts to correct , a new / replacement table was sent out . It's stunning, we love it. Their delivery company they used was also very efficient in updating us to exact time of delivery / collection. I would buy from this company again . There is a lot to be said for a company who's customer service team answer the phone immediately and care about their customers and products , rare these days !
14 August 2025
Unprompted review
Reply from Acumen Collection
Hi Jackie,
Thank you so much for your lovely review - it truly means a lot to us. I’m really pleased that you felt comfortable calling before placing your order; we completely understand how important it is to feel confident when buying a large piece of furniture online.
Although I’m sorry you experienced an issue with the first table, I’m glad we were able to step in straight away and put things right for you. We want every customer to feel fully supported, so it’s wonderful to hear that you felt listened to and looked after throughout the process.
Thank you again for choosing Acumen and for taking the time to share your experience - feedback like this genuinely makes a difference to our team.
Kind Regards
Acumen Collection
Chunks of wood added to product not…
Chunks of wood added to product not visually pleasing
28 July 2025
Reply from Acumen Collection
Hi Beverley
Thank you for leaving a review. We’re sorry to hear the stool wasn’t quite what you expected.
We’ve checked our records and can’t see any contact from you regarding an issue with your order when it was delivered back in July. Our Old Barn Vintage Stools are made from reclaimed timber, and as shown in the product photos, they naturally include historic patches, repairs and variations that reflect their age and character.
We understand this rustic appearance isn’t for everyone, but it is part of the design and is highlighted clearly on the product page.
Kind regards,
The Acumen Collection Team
Kind regards,
The Acumen Collection Team
Reply from Acumen Collection
Hi
Thank you for the 5-star review. We're really pleased to hear you're happy with your product and appreciate you taking the time to leave feedback.
Kind regards,
The Acumen Collection Team
Lovely table
Lovely table - had it for about 10 months now and still looking good, stable and strong!
1 March 2025
Reply from Acumen Collection
Hi Liam
Thank you for the 5-star review. It's great to hear your table is still looking good and standing strong after 10 months. We really appreciate you taking the time to share your feedback.
Kind regards,
The Acumen Collection Team
Reply from Acumen Collection
Thank you, Paul! We really appreciate it. – The Acumen team
Love my little rustic stool for beside…
Love my little rustic stool for beside the bath in my Victorian cottage renovation.
26 September 2025
Unprompted review
Reply from Acumen Collection
Thank you, Alison! A rustic stool beside the bath sounds perfect in a Victorian cottage. – The Acumen team
Love this stool
Love this stool. It’s rustic but at the same time quality and sturdy. Not an easy balance to strike. Fast delivery too. Very happy.
23 September 2025
Unprompted review
Reply from Acumen Collection
Thank you, Karen! Rustic but sturdy is exactly the balance we aim for. – The Acumen team
10/10 Furniture & Service! 🌟
I ordered the Glenridding Industrial Dining Table and matching bench from Acumen Collection and I’m honestly over the moon with them. The craftsmanship and quality are amazing — so much better than the popular furniture shops that sell similar styles. They look even more stunning in person than I expected.
I had a small question about my order and the personal response I got was outstanding. It really felt like they cared and wanted to make sure I was happy.
If I could give 10 stars, I would. Beautiful furniture and brilliant service — couldn’t recommend them enough!
25 September 2025
Unprompted review
Reply from Acumen Collection
Thank you so much! 🌟 We're over the moon you love your Glenridding table and bench. – The Acumen team
Table and benches are absolutely beautiful
My table and benches were delivered today by 2 courteous professional men to my chosen room
The dining set was beyond my expectations it is so beautiful and will last a lifetime
Highly recommend this company
16 July 2025
Reply from Acumen Collection
Thank you, Jacqui! We're delighted your table and benches are beyond expectations. Here's to a lifetime of use. – The Acumen team
Customer service verging on unlawful!
Communication was the downfall of my experience with Acumen, why I now have a table that I didn't order and why I won't use them again.
Once their order form had taken payment per my selection, I got an email confirmation that stipulated what I had ordered, inclusive of dimensions, the amount I had paid and a delivery timeframe.
Two months later Acumen reached out with the bad news that the item detailed in my confirmation email could not be delivered at the price I had paid. I was told I need to pay more, or that I could have a smaller version of the item for the price I had paid. Neither option worked for me, so I asked about a refund.
Next, the owner called me which is where things dive-bombed! He explained that I had used their order form incorrectly, that it has happened before, that I was outside their cancellation period and that he knew his legal position should I want to challenge anything. He was rude on the phone, telling me to stop talking so he could, but not doing the same when I tried to explain my position. The escalation to legalities was bizarre and infuriating. I felt entrapped in a transaction that was verging on unlawful and without the energy to begin a protracted dispute.
I don't think it's unreasonable to hope that the timeframe in which a human from Acumen reads an order and establishes a discrepancy might be aligned with their cancellation period. In turn, an order form that lets you pay the wrong amount and a confirmation email that stipulates a product you aren't actually going to get strikes me as problematic.
The table wasn't on the van first time around, so arrived at the second delivery attempt. Each table panel has a hairline crack down the centre which will only get worse but I'm told is in keeping with their standards.
To this day Acumen have never offered any apology or any expression of empathy with any aspect of the transaction.
14 August 2025
Unprompted review
Reply from Acumen Collection
Hi Joel,
We’re sorry to read your review and to hear that you’ve been left disappointed.
To clarify, when using our “Exact Size” function, customers must first select the closest standard size (rounded up) from the drop-down menu before entering their exact dimensions. This is very clearly articulated on the product page. The checkout price is based on that selection. In your case, the size entered (2.4m x 100cm) exceeded the size paid for (2.4m x 88cm), which meant the correct price point was for a 2.4m x 110cm table. This represents an additional full board of timber, extra materials, and around 20% more production time. For this reason, our team contacted you before production began to clarify the discrepancy and explain the options.
When the additional cost was declined and you demanded we made you the table at the time you had specified but not paid for, the matter was escalated to our owner to ensure clarity around our Terms & Conditions, which are agreed to at checkout and designed to ensure fairness and consistency for all customers.
Regarding the table itself, all of our products are made from natural solid timber. Small hairline shakes are part of its natural character. If movement were to develop into a structural issue, this would be covered under our Wood Movement Warranty, and we are always happy to assess individual cases.
We regret that our communication left you feeling dissatisfied and apologise if our explanations came across in a way that felt unhelpful. Our intention is always to be transparent, fair, and supportive to all customers.
If you would like us to revisit this together, please contact us at hello@acumencollection.co.uk
and we’ll do our best to resolve matters.
Kind regards,
Acumen Collection
The shelf is perfect for our little…
The shelf is perfect for our little downstairs toilet and really changes the room. It was just what we were wanting and looks great. Arrived on time and in an excellent condition. So thank you very much, we will definitely purchase from you again in the future.
30 June 2025
Reply from Acumen Collection
Thank you! We're glad the shelf has transformed your downstairs toilet, and we'd love to help again. – The Acumen team
Teak dining table
We have ordered a teak dining table from Acumen and the table is beautiful and well made. Although we had issues with the table due to a misunderstanding with a third party supplier, Acumen have handled the problems responsively, professionally until a complete resolution, which was to our satisfaction. In summary, we are delighted with our purchase and thankful for a good customer service.
15 September 2025
Unprompted review
Reply from Acumen Collection
Thank you, Michael. We're sorry about the issues along the way, and really glad you're happy with your teak table. – The Acumen team
Perfection!!
Another great order and i'm always very pleased with the quality of the floating shelves i've received from Acumen (this would be my seventh shelf).
Will definitely be ordering again and i'd highly recommend to others. Thank you x
24 June 2025
Reply from Acumen Collection
Thank you, Alison! Seven shelves, we're honoured. Thank you for coming back again. – The Acumen team
Product was exceptional
Product was exceptional, ordered the Bodhi Bell lampshade. Acumen was easy to use, informative and the product was quickly dispatched.
24 June 2025
Reply from Acumen Collection
Thank you, Sharon! We're glad you love your lampshade. – The Acumen team
Lovely little stool
I'm very happy with the stool and the service at Acumen. It was a bit lighter than I expected but it's still very nicely made and will look great in the bathroom. It's solidly made and I feel built to last.
6 August 2025
Unprompted review
Reply from Acumen Collection
Thank you! We're glad your stool will look great in the bathroom and feels built to last. – The Acumen team
Delayed but worth the wait!
Our item ran late (3 weeks) but we were informed of the delay. Once we received, it was all worth the wait. Table is BEAUTIFUL and exactly what I was looking for. Anytime I reached out for assistance, my emails were answered timely (thanks, Emilia!)
30 August 2025
Unprompted review
Reply from Acumen Collection
Thank you, Rachel! Sorry about the delay, and we're so glad you think the table was worth the wait. We'll pass your thanks to Emilia. – The Acumen team
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