Adagio Water Features Reviews 

116
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often describing them as works of art that enhance their spaces and last for many years. People frequently highlight the exceptional customer service and helpful staff, who are knowledgeable, responsive, and provide excellent support, especially when assisting with pump replacements or troubleshooting issues. However, some customers also noted challenges with the water flow and pump design, mentioning difficulties in achieving an even water distribution or issues with pump fitting and vibration. A few people also experienced problems with components not being fabricated correctly, requiring adjustments during installation.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as high quality,... See more

Customer service

Customers consistently note positive experiences with customer service, frequently describing it as... See more

Staff

Reviewers consistently report positive feedback about the staff, highlighting their helpfulness and product... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and kindness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd water feature purchase from Adagio. Our first purchase was a wall hanging fountain that we loved for many years. This purchase is a free standing fountain and is absolutely beautiful... See more

Company replied

Rated 5 out of 5 stars

I dealt with Crissy and she was extremely knowledgable and helpful. She walked me through the ordering process and customization. Later, I dealt with Crissy when the company reached out to let me kn... See more

Company replied

Rated 5 out of 5 stars

They advised me when I placed the order about tariffs and made and sent the feature out on time. The delivery person walked the box up a very steep lane way…I had anticipated driving the car down and... See more

Company replied

Rated 5 out of 5 stars

We had the same water feature before and had many compliments about it. We replaced it as the mirror got a crack and was looking a little old. The order and delivery went flawlessly. I am not going to... See more

Company replied


Company details

  1. Furniture Accessories
  2. Decoration and Interior Design Store

Written by the company

Adagio Water Features: Elevating Spaces with Elegance and Tranquility- Since its establishment in 2001, Adagio Water Features has become a leading name in the water fountain industry, known for its craftsmanship, innovation, and commitment to creating high-quality, luxurious water features. Based in Salt Lake City, Utah, Adagio manufactures a wide range of indoor and outdoor fountains that enhance both residential and commercial spaces, blending aesthetics, functionality, and a sense of tranquility. The Adagio Difference: Quality and Craftsmanship- Adagio is renowned for its meticulous attention to detail and use of premium materials. The company offers a diverse selection of water features, ranging from indoor water fountains to outdoor fountains, with many products made from natural materials such as slate, glass, and stainless steel​. This commitment to using durable, elegant materials ensures that each water feature not only adds beauty to a space but also withstands the test of time. One of Adagio’s standout offerings is its wall-mounted water fountains, which make a bold statement in any home or office. These fountains come in various sizes and styles, including slate, glass, and mirror finishes, allowing customers to select the perfect feature to complement their decor​. Additionally, Adagio offers custom water fountains, enabling clients to tailor their water features to their unique preferences, whether it be for a logo fountain for branding purposes or a personalized design for a private residence​. A Wide Range of Products- Adagio’s product line is extensive, offering options for both indoor and outdoor use. Some of their most popular models include: Wall-Mounted Water Fountains: These include designs like the Whispering Creek Wall Fountain, Serene Waters Wall Fountain, and Inspiration Falls Wall Fountain, which are perfect for creating a serene, sophisticated ambiance in living rooms, lobbies, and offices​. Freestanding Water Features: Adagio’s freestanding options, such as the Harmony River Floor Fountain and the Tranquil River Floor Fountain, are equally popular. These floor fountains are ideal for larger spaces and add a sense of grandeur to any environment​. Custom and Logo Fountains: Businesses can take advantage of Adagio’s ability to incorporate logos into their water features, creating a unique branding element for corporate offices or commercial spaces. These custom water fountains make a lasting impression on clients and visitors, combining functionality with aesthetics​. Key Features and Benefits- Premium Materials: Each Adagio water feature is crafted from materials like natural stone, glass, and stainless steel, which are known for their durability and timeless appeal. The use of these materials not only ensures longevity but also adds a touch of luxury to any space. Easy Customization: Adagio offers a range of finishes, sizes, and styles to suit any environment. Whether customers are looking for a sleek modern fountain for a contemporary space or a more traditional design for a garden, Adagio has a solution. Their custom water features allow for further personalization, whether it’s adding a company logo or selecting specific materials and colors. Tranquil Ambiance: The soothing sound of running water from Adagio’s waterfall wall fountains or floor-standing fountains helps to create a peaceful, relaxing atmosphere. This makes them ideal for both homes and businesses, where a calm environment can promote well-being and reduce stress​. Eco-Friendly Designs: Adagio is committed to sustainability and incorporates eco-friendly elements into its designs. Their water features are designed to conserve water and energy, making them both beautiful and environmentally responsible. Made in the USA: All Adagio water features are designed and manufactured in the United States, ensuring the highest level of quality control. By keeping production local, Adagio is able to offer faster delivery times and more customization options than many competitors​. Ideal for Residential and Commercial Spaces- Adagio Water Features are designed to enhance both residential and commercial environments. In homes, these features add an element of luxury and tranquility to living spaces, foyers, or even outdoor gardens. Indoor wall fountains, for instance, can become the focal point of a living room, offering both aesthetic appeal and the soothing sounds of flowing water​. In commercial settings, Adagio’s water features are used to create a professional yet calming atmosphere. From logo fountains in office lobbies to large-scale water walls in hotels or wellness centers, these features provide a unique way to make a lasting impression on clients and guests​. The ability to customize these fountains with company logos or specific design elements adds a personal touch that can elevate a brand’s image. Elevate Your Space with Adagio- Adagio Water Features has established itself as a leader in the water feature industry by consistently delivering products that combine luxury, quality, and innovation. Whether you are looking to transform your home into a peaceful retreat or enhance your office space with a striking custom water feature, Adagio offers an array of options to meet your needs. With their use of premium materials, eco-friendly designs, and dedication to craftsmanship, Adagio Water Features continues to set the standard for excellence in water feature manufacturing​.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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Replied to 33% of negative reviews

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4.6

All reviews

(116)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Pacifica Water Feature

Ordered water feature on Wednesday, showed up at my front door on Friday. Excellent quality construction! A very nice piece of four dimensional art for my home that will provide a calming, relaxing ambiance for years. Would recommend this company and product to everyone!

5 February 2025
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Reply from Adagio Water Features

Thank you so much for your wonderful feedback! We're thrilled to hear that your water feature arrived on time and exceeded your expectations in both quality and design. It’s great to know it will add a calming ambiance to your home for years to come. We truly appreciate your recommendation and look forward to serving you again in the future!

Rated 3 out of 5 stars

The fountain is high quality and…

The fountain is high quality and customer service is a 5. The 2 things I did not like and should be fixed are when sliding in the back of the harmony river center mount there is no locking mechanism to prevent it from wiggling around. Also the light hood also just sits on top of the top of the glass without a locking or clipping mechanism.

5 February 2025
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Reply from Adagio Water Features

Thank you for your feedback and for taking the time to share your thoughts. We're thrilled to hear that you’re satisfied with the quality of the fountain and our customer service. We also appreciate your valuable suggestions.

We understand your concerns regarding the sliding mechanism for the Harmony River Center Mount and the light hood. Your feedback has been passed along to our design team, and we will explore potential improvements to address these issues.

We value your input and are committed to providing the best possible experience for our customers. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Rated 2 out of 5 stars

The stone was broken.

The stone was broken.

4 March 2025
Unprompted review
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Reply from Adagio Water Features

Thank you for letting us know. We apologize for the inconvenience caused by the broken stone. We will address this issue promptly and ensure it is resolved. Please share any additional details so we may begin working on a resolution.

Rated 5 out of 5 stars

Product has not been installed yet

Product has not been installed yet, however customer service has been excellent and helpful.

27 January 2025
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Reply from Adagio Water Features

Thank you for your feedback. We appreciate your positive comments regarding our customer service team. While the product has not been installed yet, we are committed to ensuring a smooth and efficient installation process. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Rated 1 out of 5 stars

Buy better quality lights on Amazon!

I had a very poor experience with this product ant adagio water features. We have several of their fountains and we love them very much. However, this is only one light, even though it says it is several lights (plural) on their website. I called to see if it could be returned, and long story short, it could not be.

Although we have spent so much money with them and their fountains, they were unable to provide any assistance to me in regards to sending an additional light or accepting a refund.

If you search on Amazon, you can get several of these lights for a much better rate and that is exactly what we did and it worked perfectly.

Highly recommended adagio water features for their water fountains, but not the lightbulbs.

27 January 2025
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Reply from Adagio Water Features

Thank you for taking the time to share your experience. We truly appreciate your continued support of Adagio Water Features and are thrilled that you’ve enjoyed our fountains. However, we sincerely apologize for the frustration you've encountered regarding the light. We understand how important it is for our products to meet your expectations, and we regret that this issue caused any inconvenience.

We’re grateful for your feedback and will certainly take it into consideration as we work to improve our offerings. Your experience with our customer service is important to us, and we apologize that we were unable to assist you as you had hoped. We are continuously striving to provide the best service and products to our valued customers like you.

Thank you again for sharing your thoughts, and we hope to continue to serve you with our fountains in the future.

Rated 5 out of 5 stars

In great condition and works well.

30 January 2025
Unprompted review
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Reply from Adagio Water Features

Thank you for your feedback! We're glad to hear that everything is in great condition and working well. Please don't hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

Awesome product

Awesome product . Excellent customer service

10 January 2025
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Reply from Adagio Water Features

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the product and our customer service. Your feedback means a lot to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

This company is so great to work with

This company is so great to work with. They made what I wanted exactly how I want it. My family loves it every time they come to my house. Thank you guys so much. I can’t wait for you guys to make me more stuff.

15 January 2025
Unprompted review
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Reply from Adagio Water Features

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the work we did, and it’s wonderful to know that your family enjoys it too. It’s always a pleasure to bring your vision to life, and we can’t wait to work with you again on future projects. Thank you for your continued trust and support!

Rated 5 out of 5 stars

Beautiful piece of wall art in your home

Love my water feature!!! It make my home have a peaceful vib….. when ever I have guests over it’s a conversation on how beautiful it is
The website is so easy to order from with so options to choose from such as a style of feature, you would like many options and colors of stones to choose from after ordering I received it very quickly and the instructions assemble an amount to the wall were very clear and easy to follow. I would definitely order from them again. 😊

24 December 2024
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Reply from Adagio Water Features


Thank you so much for your kind words! We’re thrilled to hear that the water feature has brought such a peaceful vibe to your home and that it’s become a beautiful conversation starter for your guests. We’re also happy to know you had a smooth and enjoyable experience with our website and the ordering process. Your feedback means a lot to us, and we can’t wait to serve you again in the future!

Rated 5 out of 5 stars

We ordered the Adagio Serene Waters

We ordered the Adagio Serene Waters. It arrived very well packaged and easy to set up. We absolutely love it and cannot recommend it enough. From unboxing to running took about an hour. We watched the installation videos and they explained everything. We had zero issues and have not had any issues since installation about 4 weeks ago.

26 December 2024
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Reply from Adagio Water Features


Thank you so much for sharing your positive experience with the Adagio Serene Waters! We’re thrilled to hear that the setup was smooth and that you're enjoying the fountain. It’s wonderful to know the installation videos were helpful and that everything has been running smoothly for you. Your recommendation means a lot to us, and we truly appreciate your feedback! Should you need anything in the future, don’t hesitate to reach out.

Rated 5 out of 5 stars

The fountain is beautiful and perfect…

The fountain is beautiful and perfect for my psychiatry office waiting room. Everyone loves it!

30 December 2024
Unprompted review
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Reply from Adagio Water Features

Thank you so much for your kind words! We're thrilled to hear that the fountain is a perfect addition to your psychiatry office waiting room and that everyone enjoys it. It's wonderful to know it's making a positive impact in your space!

Rated 5 out of 5 stars

very prompt response!!

6 December 2024
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Reply from Adagio Water Features


Thank you for your kind words! We are glad we could assist you promptly. If you have any further questions or need additional help, feel free to reach out!

Rated 5 out of 5 stars

We love our water feature it adds…

We love our water feature it adds moisture to our dry air which helps our wood flowers and plants. It makes the environment feel peaceful and it is beautiful.

2 December 2024
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Reply from Adagio Water Features

Thank you so much for your kind words! We're thrilled to hear that the water feature is making such a positive impact on your space. It's wonderful to know that it’s not only enhancing the atmosphere but also supporting your plants and wood flowers. We're happy to have been part of creating a peaceful and beautiful environment for you!

Rated 5 out of 5 stars

Company was great

Company was great, although your requirement (though understandable) to open package and inspect for damage before acknowledging receipt was met with great resistance from our normally pleasant Fed Ex driver. He was having none of it! As I caught him at the door with my box cutter at the ready so as to not delay him, he literally said NOPE!, snapped his pic as proof of delivery, and ran. I understand your policy to open and inspect as I have previously received 2 pumps from other vendors with broken discharge, but your policy to "open and inspect while the driver is still there" clearly conflicts with FedEx policy. I think the previously friendly driver now hates me!

30 October 2024
Unprompted review
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Reply from Adagio Water Features

Thank you for sharing your experience with us. We completely understand the frustration you encountered, especially with the FedEx driver's response. While our policy to inspect packages upon delivery is in place to ensure that any potential damage is caught immediately, we recognize that it can sometimes create confusion or challenges with the delivery process. We appreciate your patience and efforts to comply with the policy.

We’ll take your feedback into account and explore ways to improve communication with our delivery partners to avoid any future issues. If there’s anything else we can assist you with or if there’s damage to the item, please don’t hesitate to let us know. We genuinely appreciate your understanding.

Thank you again for your valuable feedback.

Rated 5 out of 5 stars

Looks Beautiful!

It was an easy experience. Good communication and an excellent product. Very well-made and was easy to install. It looks great!

23 September 2024
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Reply from Adagio Water Features


Thank you so much for your kind words and positive feedback! We're thrilled to hear that your experience was easy and that you're happy with both the product and the installation process. We strive to provide high-quality products and great communication, so it's wonderful to know that we met your expectations. If you need anything in the future, please don't hesitate to reach out!

Rated 5 out of 5 stars

Gorgeous product

Gorgeous product. Delivered exactly as promised.

4 November 2024
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Reply from Adagio Water Features


Thank you so much for your kind review! We're thrilled to hear that you're happy with the product and that it arrived as expected. We truly appreciate your support and hope to serve you again in the future!

Rated 5 out of 5 stars

Helped us through entire process and…

Helped us through entire process and followed up afterwards. Classy look for the studio.

4 November 2024
Adagio Water Features logo

Reply from Adagio Water Features

Thank you so much for your kind words! We are glad we could assist you throughout the process and ensure everything went smoothly. It's wonderful to hear that you're happy with the final result and the look of the studio. Please don't hesitate to reach out if you need anything else in the future.

Rated 5 out of 5 stars

Fast and efficient

Needed the bottom section for a dual panel waterfall I purchased 13 years ago.
They actually had my original purchase invoice from that time. Were able to set me up with the matching piece I needed and had it shipped to me within seven days. 👍🏼

7 October 2024
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Reply from Adagio Water Features

Thank you for sharing your positive experience! We're thrilled to hear that our team was able to assist you in finding the matching piece for your dual panel waterfall, even after all these years. It’s great to know that we could fulfill your request promptly and get it shipped to you within just seven days. We truly appreciate your feedback and look forward to helping you again in the future! 😊

Rated 5 out of 5 stars

Gorgeous Water Feature

This local company makes a great product and stands behind their work. Crissy has been a tremendous help with getting exactly what I needed to get the water feature up and running in my restaurant. Its a gorgeous piece in the main dining room and customers love it. Highly recommend.

21 October 2024
Unprompted review
Adagio Water Features logo

Reply from Adagio Water Features


Thank you so much for your kind words! We're thrilled to hear that you're happy with the product and that Crissy was able to assist you in bringing your water feature to life. It’s wonderful to know that it's become a focal point in your dining room and is well-loved by your customers. We truly appreciate your recommendation and look forward to supporting you in the future!

Rated 5 out of 5 stars

Love my Adagio water fall

Love my Adagio water fall. The company is a pleasure to work with and they are customer focused.

15 August 2024
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Reply from Adagio Water Features


Thank you so much for your kind words! We’re thrilled to hear that you love your Adagio waterfall and that you had a positive experience working with our team. Customer satisfaction is our top priority, and we appreciate your support. If you have any questions or need assistance in the future, please don’t hesitate to reach out!

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