Adaptainer Reviews 140

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and efficient staff who go above and beyond. Many people appreciate the smooth delivery process, noting the professionalism of the drivers and their ability to position containers precisely. Consumers also find the products to be of high quality, as described, and are pleased with the competitive pricing. However, some customers also noted issues with communication between internal teams and hauliers, leading to incorrect information regarding quotes and last-minute changes to delivery dates. A few people felt that their concerns were not prioritized, especially as personal hirers.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the brilliant and excellent... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the efficiency and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and efficiency. Many... See more

Product

Reviewers mention positive feedback about the product. Customers consistently praise the product quality,... See more

Price

Consumers find price to be positive, often describing it as competitive and transparent. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

From start to finish we received excellent service. From George arranging delivery through to the driver on the day they were excellent. I unfortunately didn’t get the drivers name but he made sure ev... See more

Rated 5 out of 5 stars

I’ve used Adaptainer in the past and their service is brilliant. The driver plonks it in the corner of the shed exactly where you need it and nothing is too much trouble. The bonus is that the conta... See more

Rated 5 out of 5 stars

Received the container quickly, the delivery driver was 100% helpful couldn’t fault the service or the product, I received exactly what I asked for, I will use them again. Keep it up 5* from me.

Rated 5 out of 5 stars

This is the best company i have ever dealt with. From the word go , dealing with Beth who made the ordering and design so simple with the best attitude and so friendly . the containers are world c... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent container

Excellent container, good communication with the company all the way through the process from purchase to delivery.

17 July 2024
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Reply from Adaptainer

Thank you so much for your fantastic feedback. We're delighted to hear that you found the container and our communication to be excellent.

If you ever need anything else or have further questions, we're always here to help.

Rated 5 out of 5 stars

Good quality container

Good quality container. Good comms. Reasonable price.

26 July 2024
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Reply from Adaptainer

Thank you for 5-star review! We're very pleased to hear that our containers met your quality expectations and that our communication and pricing were to your satisfaction.

If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again.

Rated 5 out of 5 stars

Very clean

Very clean, good condition container

25 July 2024
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Reply from Adaptainer

Thank you for your 5 star review! We’re really pleased to hear that the container met your expectations in terms of cleanliness and condition. If you ever have any other needs or questions, we’d be happy to assist!

Rated 5 out of 5 stars

Recomendation ,good quality product…

Recomendation ,good quality product arrive on time no stress what so ever

20 April 2024
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Reply from Adaptainer

Thank you so much for the great review! We’re delighted to hear that you loved the quality of our product and that it arrived on time.

Your recommendation means a lot to us. If you ever need anything or have any questions, please don’t hesitate to reach out. Thanks again for your support!

Rated 5 out of 5 stars

Great service with friendly experienced…

Great service with friendly experienced delivery and removal. The container was used to store furniture over winter into spring and summer and there was no condensation

19 July 2024
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Reply from Adaptainer

Thank you for the fantastic 5-star review! We're thrilled to hear that your furniture remained in excellent condition throughout the seasons whilst being stored inside an XL Vent Container.

The patented XL Vent Container delivers up 8x more airflow than standard shipping containers. This means it helps reduce the risk of damp and mould, helping ensure your items stay fresh and protected.

It's wonderful to know that the XL Vent Container lived up to its potential. Should you need our services again in the future, please don't hesitate to reach out. Thank you for choosing the XL Vent Container.

Rated 5 out of 5 stars

Dealing with Adaptainer

Dealing with Adaptainer, is as easy as 1,2,3. Helpful, knowledgeable and polite staff, who never fail to deliver. Pick Adaptainer for your one stop shop for all things containers

19 July 2024
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Reply from Adaptainer

Thank you so much for your fantastic five-star review! We’re thrilled to hear that you found our staff helpful and service always reliable.

We deeply appreciate your recommendation to others and hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Great company and so easy to deal with…

Great company and so easy to deal with from start to finish. Bought many boxes from them and never had a problem.

18 July 2024
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Reply from Adaptainer

Thank you so much for your 5 star review! It means a lot to us to have such loyal customers like you.

We truly appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

A superb service from Adaptainer

A superb service from Adaptainer
Couldnt fault any aspect
Would highly recommend

18 June 2024
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Reply from Adaptainer

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a superb experience with us and that everything went smoothly. Your recommendation means a lot to us, and if there’s anything else you need in the future, we’d be happy to help!

Rated 5 out of 5 stars

Exceptional quality

Exceptional quality. Good price. Delivered on time. What is there to fault?

18 July 2024
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Reply from Adaptainer

Thank you for your 5 star review! Your wonderful feedback really highlights what we strive for, great quality, great prices and great service. We’re thrilled to know we hit the mark for you.

If you need anything else please don’t hesitate to reach out. Thanks again for your support!

Rated 5 out of 5 stars

I had an opportunity to meet some of…

I had an opportunity to meet some of the girls from Ipswich office and it was great talking to them face to face, everyone is very helpful and kind. Great team work

8 July 2024
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Reply from Adaptainer

Thank you so much for your wonderful review! We’re delighted to hear that you had a positive experience meeting our team from the Ipswich office. It’s great to know that their helpfulness and kindness left a strong impression.

If there's anything else we can assist you with, please don’t hesitate to reach out. Looking forward to working with you again!

Rated 5 out of 5 stars

The best containers

Perfect container as described..delivered and sited on time

15 January 2024
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Reply from Adaptainer

Thank you so much for your fantastic feedback! We’re delighted to hear the container was perfect and exactly what you were expecting. It's great to know that the delivery and placement were spot on as well. If you ever need anything else, feel free to get in touch—we’d love to assist you again!

Rated 5 out of 5 stars

Fantastic for storage - even in dreadful weather.

We bought one container and hired one to store furniture, clothing, beds and bedding while we were having our new house completely renovated.
After one of the wettest winters I can remember, I was expecting some mould damage at least.
We were amazed that there was no damage at all anywhere.
The door seals are really good and the ventilation system is excellent - we are delighted we have bought one.
They really are excellent - the only thing we added was a lot of moth-balls.
Delivery was fast and efficient. We were deligted with the company and the containers.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Converted a 20Ft TEU into an office…

Converted a 20Ft TEU into an office unit for shipment to the Falkland Islands. Excellent communications from start until delivery. This was a very long timeline from start to finish. End product was excellent.

14 March 2024
Unprompted review
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Reply from Adaptainer

Thank you! We're thrilled to hear about your positive experience. We also appreciate your trust in us to work on a project with added complexity. Hope we have the chance to work together again!

Rated 5 out of 5 stars

Excellent service start to finish

Excellent service start to finish! Container far better than expected like new with the extra vents no condensation!
Thanks
R Butler

20 February 2024
Unprompted review
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Reply from Adaptainer

We're so pleased to see that the increased airflow from our patented XL Vent Container has kept your items dry and protected against condensation, just as intended. Thanks for taking time to share your feedback and we look forward to meeting any future container needs you might have.

Rated 5 out of 5 stars

Great service and communication…

Great service and communication throughout.

Victoria and Katie were especially helpful and patient when providing us with information, organising a site visit and completing our order for two 40ft containers. Jason was also super helpful and accommodating on our site visit as well as organising timely delivery on our specified date.

6 March 2024
Unprompted review
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Reply from Adaptainer

Thank you for sharing your experience! It was our pleasure to support you with your purchase. Helping customers like you is what we strive for every day, and it's great to receive this kind of feedback in recognition. We appreciate your trust in us and hope to serve you again in the future.

Rated 5 out of 5 stars

Customer Service from enquiry to order…

Customer Service from enquiry to order to delivery was first class. Delivery itself was excellent. A knowedgable, helpful team from start to finish.

1 March 2024
Unprompted review
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Reply from Adaptainer

Thank you for your wonderful review. We're thrilled to hear that you found our customer service to be first-class and the team's knowledge useful. We look forward to supporting you again in the future.

Rated 5 out of 5 stars

Professional service without any drama

Professional service without any drama
Ordered 2 x 20foot new containers
Delivered on time and the driver positioned the containers perfectly.

1 February 2024
Unprompted review
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Reply from Adaptainer

Thank you for taking the time to leave a review. We're delighted to hear about your positive experience with our professional service, from ordering your 2 x 20-foot new containers to the on-time delivery and precise positioning by our driver. Ensuring a smooth and drama-free process is what we aim for with every customer. We look forward to providing you with the same level of service in the future.

Rated 5 out of 5 stars

Great customer experience

Great customer experience, Quality of container was as described.

8 February 2024
Unprompted review
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Reply from Adaptainer

Thank you for your review! We're glad you enjoyed the customer experience and the container met your expectations. Looking forward to serving you again.

Rated 5 out of 5 stars

5* review

Great service. Whole process was streamlined and easy. Adaptainer were the cheapest on the market and the quality of the container was exceptional. You really notice the difference in airflow with the XL vents and not only that I put my container against a wall which is no problem because the containers have un-blockable vents on the back which put my mind at ease. 5* company. I would highly recommend a new container from Adaptainer to anyone.

2 February 2024
Unprompted review
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Reply from Adaptainer

Thank you. It's incredibly rewarding to see you've noticed the significant impact of our patented XL Vent Container, especially its ability to help combat condensation with up to 8x more airflow than other containers. At the core of our design and manufacturing process is our commitment to help protect your storage from damp and mould. We're delighted that the XL Vent Container has made a positive difference for you and that you've been able to save money on your container purchases with us too. We very much look forward to serving you again.

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